Cyle Alexander S.

Quinzon BSHM-3B

Activity 1

Create a Venn Diagram about the difference and similarities of production of goods and delivery of
services.

Similarities

Customers expect the

best quality and
Delivery of Services
services.
Production of Goods
They both can be
 Goods are the material items
standardized or  Services are amenities,
that can be seen, touched or
customized to individual facilities, benefits or help
felt and are ready for sale to
wants and needs. provided by other people.
the customers.
 Tangible  Intangible
Still, both products and
 Goods can be returned.  Services cannot be returned
services exist to meet
Services back once they are provided.
needs in the marketplace
and both rely on demand
from target customer
groups.