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  • ME11 Scenario

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    Cyle Samortin
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    This document discusses the characteristic of intangibility in the hospitality industry. It provides the definition of service intangibility as many services in hospitality lack physical attributes, making it difficult for customers to evaluate the value before using the service. The document then provides a short scenario as an example. Pochita calls a restaurant to make an 8pm reservation for two. The restaurant confirms the reservation and offers to provide sample dishes and wine for Pochita and his date to try that evening. Pochita accepts and thanks the restaurant. His expectations for the dining experience are met due to the good service.

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    ME11Scenario

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    This document discusses the characteristic of intangibility in the hospitality industry. It provides the definition of service intangibility as many services in hospitality lack physical attributes, making it difficult for customers to evaluate the value before using the service. The document then provides a short scenario as an example. Pochita calls a restaurant to make an 8pm reservation for two. The restaurant confirms the reservation and offers to provide sample dishes and wine for Pochita and his date to try that evening. Pochita accepts and thanks the restaurant. His expectations for the dining experience are met due to the good service.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views1 page

    ME11 Scenario

    Uploaded by

    Cyle Samortin
    This document discusses the characteristic of intangibility in the hospitality industry. It provides the definition of service intangibility as many services in hospitality lack physical attributes, making it difficult for customers to evaluate the value before using the service. The document then provides a short scenario as an example. Pochita calls a restaurant to make an 8pm reservation for two. The restaurant confirms the reservation and offers to provide sample dishes and wine for Pochita and his date to try that evening. Pochita accepts and thanks the restaurant. His expectations for the dining experience are met due to the good service.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Cyle Alexander S.

    Quinzon

    BSHM 3B

    Activity

    Based on the video, choose 1 characteristic of Hospitality Industry, and make up a scenario that could
    have happened in any establishment under hospitality industry. You can draw, write a short dialogue or
    conversation, or even make a video. Be creative.

    Intangibility

    Service intangibility refers to the fact that many services lack physical attributes and, thus, consumers
    are unable to assess the value they would gain from engaging such a service with tangible evidence with
    respect to the possible outcomes of such a service

    Pochita wants to have a reservation in a restaurant for his date this 8 pm

    Pochita calling the hotline of the restaurant he wants to have a reservation

    Restaurant: Hi sir! GoodAfternoon this is Restaurant A, how can we help you?

    Pochita: Hello, I would like to have a reservation in 8 am if possible

    Restaurant: Ofcourse sir no problem, table for 2 sir?

    Pochita: Yes Yes

    Restaurant: Okay sir, 8 am and table for 2 under the name of Pochita. Would you like to try our best
    dish and best wine this evening sir?

    Pochita: I would like to taste it thank you

    Restaurant: okay sir thank you and see you soon

    Pochita and her date are dining out and are having a fantastic time. The restaurant's expectations have
    been met as a result of the service provided.

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