Professional Documents
Culture Documents
management.
ACKNOWLEDGMENT
We would like to thank all concerned bodies in the internship program, industry
university linkage, Nyala motors S.C, and the department of automotive engineering. Also
from the beginning to the end that help us to correct our faults and to solve our problems
many people were in our side especially MR.Girma Kifle those are Forman of Nyala motors
S.C. and Gratitude thanks goes to Our advisor MR.zena. Thank you very much
Table of content
Declaration And Approval.........................................................................................i
Acknowledgment......................................................................................................ii
Executive summary..................................................................................................iii
List of figure............................................................................................................vii
List of table............................................................................................................viii
List of Acronyms....................................................................................................viii
CHAPTER ONE........................................................................................................1
Background of the company......................................................................................1
1.1 history of nyala moter’s s.c..........................................................................1
1.2 Vision, Mission and Value of the company................................................3
1.3 Overall workflow.........................................................................................3
1.4. Product and Services Provided by Nyala Motors S.C................................5
CHAPTER TWO.....................................................................................................11
Overall Internship Experience.................................................................................11
2.1 How we got into the company...................................................................11
2.2 work area or section that we have been working......................................11
2.3. THE WORK TASKS THAT WE HAVE BEEN EXECUTING.............14
2.4. Which Work Piece Or Work Tasks You Have Been Executing..............14
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2.5. What Procedures We Have Been Using While Performing Our Work....16
2.6. What Challenges We Have Been Facing While Performing Our Work. .16
2.7 Measure We Have Taken In Order To Overcome These Challenges............16
CHAPTER THREE.................................................................................................17
OVERALL BENEFIT GAINED FROM INTERNSHIP........................................17
3.1 In terms of improving practical skills........................................................17
3.2 In terms of upgrading our theoretical knowledge......................................17
3.3 In terms Of Improving Interpersonal Communication Skill.....................17
3.4 In terms Of Improving Our Leadership Skills...........................................18
3.5 In terms Of Understanding About Work Ethics Related Issues................18
3.6 In Terms Of Entrepreneurship Skills.........................................................19
List of figure
Figure 1 nyala moter head office..............................................................8
Figure 2 organization chart.....................................................................13
Figure 3 New Patrol v8...........................................................................15
Figure 4 almera.......................................................................................15
Figure 5 juke...........................................................................................16
Figure 6 micra.........................................................................................17
Figure 7 navara pick up..........................................................................17
Figure 8 civilian......................................................................................18
Figure 9 patrol station wagen..................................................................18
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List of Acronyms
S.C. Share Company
CV Commercial vehicle
Km Kilo meter
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CHAPTER ONE
When the company was set up in 1973 it began its operation with the sales of Datsun
automobiles and today it has become Exclusive Distributer for world class brands in Ethiopia
representing Nissan Motor Co., Ltd. (Recently named Uni carriers Forklift), VE Commercial
Vehicle (50/50 joint venture between Eicher Motors of India and VOLVO Group) and Mac
power Automotive Battery.
For most of Nyala life, the Ries family as major shareholders and the former
General Manager, Mr. Getachew Kibreselassie, one of the minority shareholder played a
major role in running the organization.
In 1991, a major reorganization took place in the holding of Nyala motors share co.
following NEFC’s acquisition of a major share of the company. Over the years, the total
share of Near East Financial corporation (NEFC) has increased and strengthened its share
hold. The company is managed by a Board of Director, consisting of chairman of the Board,
Board of Directors and the C.E.O responsible for the overall management of the business.
Nyala Motors head office facility is located in the Ethiopian capital, Addis Ababa at the
megenagna -Airport Ring Road, with easy access for customers. Besides the main facility in
Addis Ababa, the company is operating 4 branch offices in the major cities of the county and
is thus well represented for both sales and after sales throughout the county.
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procurement and property Administration Service(PPPDS), Ethiopia Telecom, Defence
Construction, Ethiopian Roads Authority(ERA), Salini Costrazioni SPA, Water Work
Construction Enterprise, Sugar Factories, Regional Government Bureaus, and so on.
Mission
“We strive to be customer oriented national company that is socially responsible and can
bring growth through delivery of better product and service.”
Value
Whenever customer want get maintenance for his /her vehicles they contact service advisor.
Then the services advisor collects the necessary information about the vehicles the vehicle
from the drive and including its past history very well then, the service advisor compiles the
information and open job card after this transferred to the concerned department looks the job
card and performed. As well as the mechanics comment fix other problem is observed
beyond it is stated on the job card. Finally, the vehicle which under take the maintenance
action transferred to quality control then to the customer if and only if no problem is observed
otherwise it be rework again. More explained in the following chart;
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After the technician maintain the vehicle or solve the problem of the vehicle work flowing is
continue as following:
Service Service
Technician Forman Customer
inspector advisor
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Wide acceptance of these product in the Ethiopian market primarily is believed to emerge
from the continuous technological developments of Eicher Trucks and Buses couple with
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established after sales support of Nyala motors to provide an extensive reach as responsible
local agent.
73 KW Petrol Engine
1,500 CC displacement
ABS + EBD + Brake assist
Comfortable Driving
Figure 3 almera
Juke
Powerful 86 KW engine
1,600 CC displacement
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Dynamic control
Inspired Interior design, and others
Figure 4 juke
Micra
56 KW engine
1,200 CC displacement
Driver and Passenger air bag
Aerodynamics roof design
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Generous luggage space
Turn easy in small area, and others
Figure 5 Micra
Navara Pickup
Civilian
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6 cylinder, 4479 CC displacement
26/30 seat
Comfort
Figure 7
civilian
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Forklift and UD Truck, provides after sales services to ensure the maximum satisfaction of its
esteemed customers. These services are delivered through providing Genuine parts and
reliable maintenance services. Nyala Motors after sales operation is organized under two
major departments namely Spare part and Service.
A. Parts Operation
Nyala Motors parts operation is dedicated in supplying genuine parts to customers at the
possible optimum availability. The company’s parts operation uses computerized sales, stock
control and electronic parts catalogue system (NISSA-FAST, UD-FAST & UD SMART).
The company also applying the concept of “KAIZEN” principle to warehousing, inventory
control and parts sales in order to continuously improve services to customers. The company
uses customized dealer management system(DMS) that integrates part operation, the
inventory control process, sales and warehouse activity in order to achieve the objective of
cost saving, promptness and accuracy which lead to customer satisfaction.
B. Parts sales
The part sales service is handled through front counter (for external customer) and back
counter (work-shop) supported by a user friendly computerized sales & inventory control
system. They are striving to satisfy their external and internal customers by focusing on the 3
R’s of logistics principles “The Right Part at the Right place at the Right time.” By operating
branches in the main cities of Regional States and sharing the same information by WAN
network system the central server system.
Nyala Motors provides PDI for all new vehicles before delivery to the customer. The PDI
service developed by their respective suppliers (Nissan Motors and UD Trucks)
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CHAPTER TWO
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If any of this happen the engine will un-mounted from the car and brought to the engine
servicing room. In the engine shop the engine will be disassembled and each part will be
cleaned by kerosene water and air. Then each part will be inspected for
Cracking
Bending
And wearing
The following parts will be inspected visually and simple measuring tools and if the
mechanic sees any uncertainty they will be sent to machine shop for measurement and re-
facing
Cylinder head
Cylinder block
Connecting rod
Crankshaft
Camshaft
The other parts will be inspected and replaced if there is any deviation from specification.
Then after the engine will be assembled and tested on test bench. if everything is good to go
the engine will be mounted on the vehicle and road test will follow.
In this section the injunction pump and injector nozzles will be inspected and fixed. If the car
shows any of the following symptoms it will be sent to pump room
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In the pump room the pump will be disassembled and cleaned with only kerosene. Then each
parts will be checked for any signs of wear. If any part shows wear it will be replaced and the
pump will be reassembled. After this the pump will be mounted on pump tester much in and
will be tested and adjusted for the following.
In the same way the injector nozzles will be tested on injector nozzle tester machine and will
be replaced if there is any defect.
Clutch
Transmition case
Geer box
Suspension system
Wheel Spindle arms
Radiator
Flywheel
In the electrical section every electrical systems will be inspected and repair. The engine
ECU will be diagnosed be a diagnosis tools called Consultant II,III AND Tech tool which are
exclusively specific to Nisan And UD cars. To mention some of the works that are done in
the electrical shop;
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In addition to this AC system, Wiper and windshield washing system, mirrors are repair and
replaced in the electrical section
From both maintenance room (preventing and general) after the technician inspect and as the
order of the customer if the wheel have any problem like vibrating while driving and if any
wear happens on the wheel it should be taken to the wheel balance shop. Then the the
technician take the wheel to the wheeling balancer machine.
The machine has it is on measuring procedure the first step is to fix the wheel on balancer
machine next to adjust the distance, width, diameter . we can get the distance from the
balancer machine to the tier and we can find the width by measuring the thickens of the tier
and also we can get the diameter from the tier So after we do this procedure we can find the
problem then on the machine show us where to attach the balancing attachment and it should
be in gram (g).
2.4. Which Work Piece Or Work Tasks You Have Been Executing
Actually, we were working in periodic Service and inspection shop, general maintenance
shop, engine shop, injection pump shop and electric work shop; in those work shop proceeds,
different kind of process and steps. under this teams mechanical and electric maintenance;
There are three maintenance procedures are practiced
1. Service
In this element of maintenance technology cleaning, lubricating, repair action is performed
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I. Cleaning: the cleaning action can be done by using appropriate cleaner depending
on the way to be cleaned such us by gasoline diesel ant-rust(penetrate oil), the
parts need to be clean are bearing back plats ,axle, brake valve splines, shaft, some
electric board, lock, brush, alternator battery plugs.
II. Lubrication: after the part has been cleaned the dust very well; the lubricating
action can and possibly have applied. this means not including electric materials.
III. Repair: this kind of service can be takes place whenever the parts of component
failed to perform its predetermined function so if the component is not completely
failed it can be repaired or recondition to its function
Replace:
replace engine oil more frequently exhaust system every 10,000 km
replace oil filter every 5,000 km (6,000 Miles) or 6 months
(3,000 Miles) replace automatic transmission oil
replace air cleaner filter every every 40,000 km (24,000 Miles) or
20,000 km (12,000 Miles) or 12 24 months
months replace limited slip differential
replace fuel filter every 20,000 km gear oil every 40,000 km (24,000
(12,000 Miles) or 12 month Miles) or 24months
check brake pads, discs and brake check brake pads, discs and brake
components every 5,000 km (3,000 components every 5,000 km (3,000
Miles) or 3 months Miles)or 3 months
replace ventilation air filter more check propeller and drive shafts
frequently every 10,000 km (6,000 Miles) or 6
check steering gear and linkage, months
axle and suspension parts, and
Inspect:
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steering gear and linkage brake pads, discs and associated
axle brake components
suspension parts Foot brake, park brake and clutch
propeller shaft for free play, stroke and operation.
drive shafts
seat belt, buckles, retractors,
wheel alignment, rotation and
anchor
balance of wheels
2.5. What Procedures We Have Been Using While Performing Our Work
Tasks
This group at work wear committed enough in working time, at morning works are started at
2:00 but we wear arrived There before 2:00 in order to change our clothing and to be ready
for work, me and my mentor mechanic wear friendly and it helps me to ask what I didn’t
understand, and he used to encourage me within every step of working my tasks And there is
spar time at 4:00 for about 15 and this time helps not only to get rust but it helps us to discuss
what we got new. And what problem we have faced we will discussed every topic in detail.
And if their issues which need any explanation we will ask our mechanic or responsible body
and check it in the internet that makes our tasks interesting which ordered by my mentor
mechanic, we try to do our best and if he saw any problem he correct with clear explanation
and we wear worked hand to hand even in overtime period.
2.6. What Challenges We Have Been Facing While Performing Our Work
Tasks
During internship program we have faced some challenges. Those challenges lead me to take
serious care while performing any work. It also introduced me to take immediate measures
after the challenges I faced. Some of them are listed below
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CHAPTER THREE
And also in our duration of internship, we got many important things in many perspective,
what we learned theoretically, improving interpersonal communication skills, upgrading
theoretical knowledge, understanding about work ethics related issues, improving team
playing skills and the like.
In internship program we developed very interesting team working skill, work well with
other members. In our internship experience we developed sharing experience with others,
performed tasks together as a team, developed the spirit of brother or sister hood, respect the
ideas of other group members and give a credit for that, behaviour and thinking like.
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Problem solving: we can figure out team players to not get stressed out when something
changes or something new pops us. It is important to consider different point of views are
compromise when these situations arise while it is important for team players share their
thoughts and ideas, it is also important to consider other suggestions, it is important being
open minded.
The work ethics of the workers of this company is what we can take from this internship.
Younger mechanics have great respect for their elderly colleagues even if they are higher in
their authority or organizational place.
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Cooperation - each worker should be interacting and cooperate with each other while
working. That is because it is through such system problems could be easily solved.
Punctuality - means keeping the companies work time from the beginning to ending
time and to complete a given task within the given period. That was challenging to
become actual for the first days of work. But gradually we began to start and end our
task on time
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4.1.2. Recommendation
Since we were on internship period for about four months, we have observed many
things like problems, strength in the company so we made these recommendations so that the
company will use it someday. There is lack of working instrument, its better if they use
modified tools and buying full working instrument for each technician. There is no body
there for at least for first aid like a nurse or doctor, so it’s better if they have a person who
gives first aid. Enterprise must create environment that motivate the workers for more
productivity. Lack of spare part due to import from foreign countries. So, it is better to
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manufactured in the country .Its better if the company initiates the student in working also
pays them to get their full passion.
Reference
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