培训中心邮轮面试问题

I、Personal Information
1、How do you do！/How are you doing?How are you? / How are you doing? / How are you getting along?How ‘s it
going?/
How do you do./ I am fine, thank you./ I’m extremely well, thank you/ I am very well indeed, thank you/Great,
thanks. / Good, thanks. / Fine, thanks. / Not bad, thanks. / So-so, thank you!
2、Could you introduce yourself?/Can you say something about yourself in English?Can you describe yourself?
Please give me yourself introduction?
3、Could you tell me your name?/May I have your name?/How dose your friend call you?/May I know your
name?/What is your surname?/ What is your last name?/Who name you?/Do you have English name?/Who gave you
the English name?/Can you spell it for me?/Does your English name have any special meanings?/ What is the
meaning of your English name?what does your English name mean?
4、How old are you?/When/Where were you born?/What is your age?Could you tell me your date of birth?
5、How tall/height are you?What is your weight?How do you weigh?
6、Are you married or single?Have you got married?Do you have boyfriend or girlfriend?On what age are you
going to get married?
7、What’s your nationality?/Do you smoke? /Do you drink alcohol?/Do you have a tattoo?/Are you a smoker?
8、What’s your health condition?/How is your health?Are you seasick?
9、What about your eyes sight? Are you wearing contact lenses?Are you short sighted or color blind?
10、Are you sweaty hands?/Are you sweaty palm?
11、What’s the date today?/How is the weather today?

II、Introduce Hometown.
12、Where do you live?/Where are you from?/what’s your address?/Where is your hometown?Which part of China
is that?What is the climate in your city now ?What is your native place?/ Please introduce your hometown to me.
13、How long it takes you from your hometown to here by bus/train?/How far away from here to your hometown?
14、Is there any interesting place in your hometown?Could you introduce some interesting place in your hometown?
Can you tell me the most famous local food/snacks in your hometown?

III、Like and dislike

15、What’s your favorite color,would you tell me the reason?/Which season do you like best,why?
16、What did you do in your free time?/spare time?/leisure time?/What are your hobbies?/What’s your personality?
17、Who is your favorite star?/Why do you like him or her?
18、What kind of film do you prefer?could you introduce it to me?
19、Are you interest in any TV program?
20、Do you like music?what kind of music do you like best,why do you like it?
21、Do you like traveling?Have you ever been to any place before?
22、Do you like sports?Tell me more.

IV、Family Information
23、How many person/family members in your family?
24、Do you have any brothers or sisters?/How old is he/she?
25、Would you tell me your parents age?What is your father/mother doing/What’s the occupation of your
parents?/What’s your parents job?/What kind of job do they have?
26、Who will take care of/look after your parents when you are abroad?
27、Have you told your parents that you want to work for us?What’s the idea? Do they agree/disagree with
you?/What did your parents say when you told them you want to work  on the ship or on the board?
28、If your parents do not allow/object/disagree with you to work on ship.What will you do?
 V.Education Background
29、Which school did you graduate from? When/where did you graduate from?what’s your major?/Are you a
student?/Where do you study?
30、Do you have bachelor degree or diploma?/what degree do you get?/What degree did you obtain?/Why don’t  you
pursue a career related to your major?
31、What subject/curriculum did you learn at school?/Which course did you study? What did you learn/study in the
school?/Are you active in school clubs?
32、What’s your favorite classes/subjects/course at school,why?/Why did you take your XX as your major?
33、Do you like English,Why?/Why do you think English is important?How many years/How long have you learned
English?How to improve your English?/How do you practice your English?/If I ask your teachers about your school
performance, what do you think will they tell me about you?
34、Can you speak other foreign languages except English?Can you speak Cantonese?
35、Can you operate/use computer?What programs can you use?/Did you usually take part in any extracurricular
activities at your school?

VI. Job Application

36、Which position are you applying for,why?What job are you interested in,why?
37、Do you have any knowledge about Star cruise?Do you know something about our company
38、Why do you want work with Star cruise?For what reason you want to join us?How many years do you plan to
work for?
39、Why do you want to work on abroad/on board?
40、Do you have any registration of disciplinary violation?Did you ever break/breach country law?
41、If you work on board,will you be homesick?/will you miss your family?
42、Do you think it is dangerous/safe to work in ship?
43、Can you work on board?/can you work overtime?Can you work for long time standing?
44、Are you confidence to take this job? Do you have confidence to work on board?
45、What’s your expected salary?/What’s your salary expectation?Are you satisfied with the salary we offer,Why?
46、Why should we offer/provide you this position?Why should we hire/employ you?
47、If we offer you a position in the casino,will you accept it?
48、plus/times(multiply)/minus/divided by
How much is five plus seven?/How much is ten minus five?How much is six times three?/How much is twelve divided
by four?

VII.Work Experience
49、Do you have any work experience?/What’s your working experience background?/Can you describe your
working experience?/What kind of work have you ever done in the past?/Do you have hotel work experience?/Do
you have internship experience?/.Did you do part time jobs when you were in college?/Do you have shipboard
experience?/What is your current job?/How long have you been engaged in this work?/Do you do a second job in
addition to your full-time work?
50、What’s your duty?/What did you do for this job?Would you please state your duty and responsibility?/What did
you do in your previous job?/What were your job duties?/What’s your work shift like?/Describe your working hours
in your previous job./
51、Do you like your last/previous job?/Why did you quit/resign from your previous job?/How long did you work
there?/What did you like about this job?
52、How much did you get/earn per month?/What’s your salary?
53、How did you deal with/handle the customer’s complain?Have you got any complains to you,what do you do?
54、What do you think is the important thing in this job?What did you learn from this job?
55、Do you have any questions for this job or our company?Do you have any questions?/Do you want to know more
about us?
56、Do you prefer to work independently or on a team?Do you prefer work alone or work with others?
57、Are you a leader or a follower?
58、What’s your advantage/strength/strong points?What’s your weakness/disadvantage?
59、Do you think smiling is very important when you are working?Why?
60、Is this the first time you take interview?Why are you so nervous?
61、If you cannot be recruited by Carnival/Royal Caribbean International this time,what will you do?
62、Are there many foreigners will live to your hotel?Where are they come from?
63、If I ask your previous supervisor about your work performance, what do you think will he/she tell me about
you?
64、Tell me a situation where you handled a difficult guest by yourself.
65、What is your idea of excellent customer service?

Cruise Job Orientation

66、How did you know about this job opening?
67、What do you know about this company?
68、Why do you want to join this company?
69、Why do you think you are qualified for this job?
70、Do you have any friends or relatives working in cruise companies?
71、Why do you like working in the service industry？
72、What is your biggest motivation to work on board?
73、Are you willing to work for 6-8 months on board?
74、How soon can you go on board?
75、 Do you have a passport?
个人信息：

1.你好吗？

2.你能用英语介绍下你自己吗？

3.你叫什么名字？你有英文名字吗，谁帮你取的英语名字？

4.你多大了？你的生日是什么时候？

5.你多高，多重？

6.你结婚了吗？你是单身吗？

7.你的国籍是什么呢？你抽烟吗？/你喝酒吗？/你有纹身吗？/你是个抽烟的人吗？

8.你的健康状况怎么样呢？

9.你的视力好吗？你佩戴隐形眼镜吗？你有色忙吗？

10.你是汗手吗？

11.今天是几号？今天星期几？今天天气怎么样？

二、介绍家乡：

12、你住在哪里呢？你来自哪里？你的住址是哪里？你的家乡是哪里？那是中国的那一部分？你的出生地是什么？请向我介绍你的家乡

13、从你家到这里做火车/汽车要花多长时间？你家距离这里有多远？

14、在你的家乡有什么好玩的地方？你能给我介绍一下你家乡有什么特色小吃？
三、个人爱好

15、你最喜欢的颜色是什么，为什么？/你最喜欢的季节是什么，为什么？

16、你的爱好是什么？

17、你最崇拜的明星是谁，为什么？

18、你最喜欢的电影是什么，能给我介绍一下吗？

19、你最喜欢的电视节目是什么，为什么？

20、你喜欢音乐吗？你喜欢哪种类型的音乐呢？

21、你喜欢旅游吗？你都去过哪些地方呢？

22、你喜欢运动吗？
 四、家庭情况：

23、你家里有几口人？

24、你家里有兄弟姐妹吗？你有几个兄弟姐妹？他们多大，是做什么工作的？

25、能告诉我你父母的年纪吗，他们是做什么工作的呢？

26、要是你出国工作了，谁来照顾你的父母呢？

27、你有没有跟你父母讨论过你要出国工作的事情呢？

28、要是你父母发对你出国工作，你要怎么办呢？
五、教育背景：

29.你是哪个学校毕业的，哪个专业？

30.你是本科文凭还是大专文凭？

31.你在学校都学了哪些课程？

32.你在学先读书期间最喜欢的科目是什么，为什么呢？

33.你喜欢学英语吗？你觉得学英语重要吗？你学了几年英语了？你觉得应该如何提高英语水平呢？

34.除了英语，你还能说其他外语吗？你会说广东话吗？

35.你会操作电脑吗？你会操作哪些程序呢？

六、工作申请：

36、你想申请什么岗位呢，为什么呢？

37、你了解有关丽星邮轮的知识吗？

38、你为什么想要为我们公司工作呢？

39、你为什么想要去国外工作呢？

40、你曾经有触犯过法律吗？

41、如果你海上工作，你会想家吗？你会晕船吗？

42、你觉得在船上工作危险吗？为什么？

43、你可以在船上工作吗？你可以加班吗？你能长时间站立工作吗？

44、你有信心可以做好这份工作吗？你有信心去船上工作吗？

45、你期望的薪水是多少呢？你是否满意我们提供给你的薪水？

46、我们为什么要提供这份岗位给你？

47、如果我们提供一个在赌场的工作岗位给你，你会愿意接受吗？

48、加减乘除的运算
七、工作经验：

49、你有相关工作经验吗？/你能给我描述下你有什么样的工作经验吗？

50、请阐述下你的工作职责。

51、你喜欢你以前的工作吗？你为什么要辞职呢？

52、你每个月的薪水是多少呢？

53、你有遇到过客户的投诉和抱怨吗？

54、你觉得这份工作最重要的是什么呢？

55、你从这份工作中学到了什么呢？

56、你还有什么疑问吗？

57、你是更倾向于独立完成工作呢还是团队合作呢？

58、你是一个领导者还是一个跟随者？

59、你觉得在工作中微笑是否很重要，为什么？

60、这是你第一次参加面试吗？你紧张吗？

61、如果你这次没有被我们公司录用的话，你会怎么做呢？

62、你工作的酒店有很多外国人入住吗？他们来自于哪里呢？
 Top 75 Cruise Job Interview Questions
Top 10 Cruise Interview Questions
1. Why do you want to work on a cruise ship?
The first time I know this field is from the internet. It is a new industry in China from now on.Cruise offer lots of
working opportunities to us. The working condition and language environment is really good. I can meet many
different people around the world. I can work with foreign colleague. During the cruise life, I believe I will learn lots
of things that I can not know from the land including management system, more professional service skills. Cruise
job is really good choice for me.
2.  Why did you choose to apply for a [insert position here]?
3.  Tell me about yourself.
4.  Why do you want to work for XYZ Cruise Line?
5.  How do you handle conflict?
1.Withe boss
2.with colleague
6.  What is your greatest strength?
7.  What is your greatest weakness?
Key points: weakness transfer to strength
8.  Have you ever faced a big challenge?
Yes, I have. (MAKE UP A EXMPLE)
9.  Why should I hire you?
10. Do you have any questions?
Be Able to Explain Your Resume
11. Which of your past jobs is the most relevant to the job you are applying for?
The recent job I did is the most relevant as shop seller in Dalian Zhoushuizi Airport
12. What education and training is relevant to the job you are applying for?
About the education, I have the bachelor degree, graduated from xx university.Major is XX, irrelevant to this job,
but I have similar working experience. About the training, I just receive the company induction training as new staff
at the beginning.
13. What did you like about your previous job?
Everything is fine. I like the working atmosphere most. Good atmosphere can help us develop our working
efficiency......
14.   What did you dislike about your previous job?
No, I feel It is good job. The boss and colleagues are very nice.Just because.......
15.  How many hours do you work per day? per week?
16. Why did you leave/quit?
The reality is that the salary can not afford the consumption in my city. Besides, I think If you want to learn
something more professional, you should learn them from origin. Actually most of the management concept and
western knowledge in china came from the west. SO I choose to change a new environment to make myself more
excellent and professional.......
17.  What’s the worst place you ever worked?
18.  Have you ever had a conflict with your boss? How was it resolved?
19.  Have you ever had a conflict with a co-worker? How was it resolved?
20.  What are your hobbies/past time activities?
21.  What have you accomplished in your past jobs?
I didn’t make great achievement. But .......
22. Do you have any cruise ship experience?
23.  Do you have any actual [insert position here] experience?
24. How would your past employers describe you?
Know Your Own Skills: Sell Yourself
25.   What qualities do you feel a successful Shop seller should have?
26.  Why do you want to work in the [insert department here]?
27.  Why are you applying for [insert position here]?
28.  What will you bring to this job?
I will apply all the things I learned before to the cruise job including the sales skills, production knowledge,and good
customers service.In addition, I can speak Japanese. I think this language will be useful on cruise job.
29.  Why do you think you would be an asset to our company?
30.  How did you prepare for this interview?
If I want to work on the ship, I must know about the company I applied for. So I search lots of information about
your company. Secondly I know as a crew, I must have the seaman’s book. I also practise my oral English everyday.
31.   How do you evaluate your success?
About the success, everyone has the different definition. The success I recognize is ......
Even though It is not achieved, I never give it up. It will make me step forward everyday
32.  Describe a situation in which you were successful.
33.  What motivates you?
34.  Are you flexible? Give examples.
35.  Explain how you handle pressure well.
No matter what kind of job you do, you will experience kinds of pressure. The most important point is releasing it
out. During my work, when I have stress, I usually do more work. I release my pressure by strength............
Know the Company You Are Applying To
36.  Why are you interested in working for XYZ Cruise Line?
37.  Why did you apply to XYZ Cruise Line?
38.  What do you know about our cruise line?
39.  Why are you a good fit with XYZ Cruise Line?
Similar working experience
Personality
Special skill
Questions about Teamwork
40.   What does teamwork mean to you?
Teamwork means efficiency and cooperation. During the team work, we can help each other and deal with tough
questions together, making the work easier. Teamwork also can improve the work qualities, make the work more
careful and perfect
41.   What does it mean to be a team player?
As a team player, we must think about the team benefits at any time, not individual, when complete every task.
Besides, in team, we must show our personal ability to help the team.In addition, this is a process of communication,
stating you idea, making your own contribution
42.   Describe an occasion when you were asked to work with a person you disliked.
Once, my colleague is sick, my shop manager let me help her taking care of her counter.
I dislike her, because she always find some way to escape the work. But I still obey the manager’s request
considering of company’s benefit.
43.  Does your most recent job involve teamwork?
Yes, teamwork is very useful. It can help us handle lots of problems we can not do by ourselves
44.   What kinds of people annoy you the most?
In the life, I dislike the ......, during the work, even though I dislike my colleague, I will put personal emotion aside.
Work is always the most important thing. We are a team. If my colleague behave inappropriately during the work, I
will correct him/her. Everything we did in the work must be responsible for guest and company.
45.  How will you work within a team on board?
46.  What type of difficulties do you think exist in an on board environment?
Accommodation: I will live with foreign colleague, we have different life habit and custom. Maybe we will have
conflicts. But for it’s not a problem. As long as we can communicate with each other. Everything will be fine
Diet habit: Maybe I can’t get used to food on ship at the beginning. But It’s OK for me
I believe I will love the food on ship
Language environment: I can speak English, But I never work in a pure English condition. But Good thing is that
this environment will make me improve me quickly. I like challenge
47.  How will you live in an environment that can be difficult? Same to 41

Questions about Life On board

48.  Do you get sea sick?
49.  How will you handle homesickness?
50.  Are you able to work 10 to 12 hours per day and seven days a week?
51.  Have you ever had a roommate?
52.  Are you able to live in a small room that you mus t share with another person?
53.  What is your worst personal habit?
54.  What is your worst work habit?
55.  Have you have had a conflict with a roommate? How was it resolved?
56.  What would you do if you suspected a cabin mate was taking drugs?
57.  What would you do if you suspected a cabin mate or colleague was stealing?
58.  How would you react to finding your cabin mate in bed with somebody?
Be Able to Describe Your Customer Service Experience
59.  What is your most relevant customer service experience?
60.  What companies do you feel deliver excellent customer service, why?
61.  What type of customer / passenger do you like the most?
The guest recognize our service. This will be our biggest motivation to do better.
62.   What type of customer / passenger do you like the least?
Guest pay for his service. No matter what happened, we must listen and satisfied the guest.
63.  How would you deal with a difficult guest?
64.  How would you deal with an intoxicated passenger?
Key point: intoxicated passenger(醉酒的客人，丧失行动能力）
I will inform the security and my department manager right away.
65.   Describe a situation where you had to deal with a difficult customer.
Once there is one guest that want to refund.
66.  Describe a situation when you were treated well as a customer.
67.  Give an example of how you would provide exceptional customer service.

Be Able to Outline Your Career Path

68.  What do you think this job will do for your career?
69.  What are your goals?
70.  How do you plan to achieve your goals?
71.  How would you describe your ideal job?
72.  What is your dream cruise ship job?
73.  How long do you intend to work on cruise ships?
74.  Where do you see yourself in five years?
75.  What do you intend to do after working on cruise ships?