INVESTING IN

RELATIONSHIPS
MANAGING YOUR EMOTIONAL BANK ACCOUNT
Are you depositing or withdrawing from the account?

Positive interactions,
or deposits, strengthen
relationships.

Negative interactions,
or withdrawals, strain
relationships.
Investing in your personal and professional relationships
increases respect, trust and satisfaction.

Identify investment opportunities

When someone shares good news with you, even if it’s something small, use
the opportunity to make a deposit and give them your full attention.

Take inventory of your assets

Reflect on the relationships that matter the most to you. What is the balance
on those relationships? Do you have more positive than negative interactions?

Practice Active Constructive Responding

Active Constructive Responding is a way of showing up during a
conversation. When a person shares good news, try asking questions & using
non-verbal cues to show your interest.
Watch out for common mistakes
Avoid withdrawing from the relationship bank by ‘phoning it in’ during
conversations with responses like “nice” or “cool,” or hijacking the
conversation and making it about you.

Start investing in your relationships today!

For more ways to strengthen your resilience, connect with us at:
@ArmyResilience