Name: Shahena Saleem Shaikh – S.Y.M.M.S. – HR, Roll no.

: 58

Assignment 1
Choose a role, identify a few competencies, and define them on a scale of 1 to 4 using BARS
(behaviourally anchored rating scale).


Role: Cashier

Competency: - Good math, Basic PC knowledge, POS, Strong communication, Customer

Orientation
Definition: - A Cashier is a retail professional who scans items to ensure prices and quantities
are correct, assists those who need help or advice on products, and handles returns and exchanges
when necessary.

1 2 3 4
The cashier is The cashier The cashier helps The cashier smiles,
constantly consistently customers bag their is friendly to every
distracted or makes mistakes purchases and customer, and
indifferent when with money suggests alternative makes conversation
talking to transactions bagging options to while running up
customers plastic the purchases

Fails to Occasionally does Exhibits talented Consistently

demonstrate not demonstrate balance in listening exhibits earnest
effective listening adequate effective to, seeking and listening and
skills via listening skills via drawing out others’ consideration to
distraction, distraction, views; accurately build trust and
disinterest, over disinterest, over synthesizes confidence while
reactive response, reactive response, individual and group carrying input
interruption and/ or interruption and/ conclusions. forward to
somewhat or somewhat appropriate parties.
inaccurate inaccurate
restatement of restatement of
others’ view. others’ view.
Assignment 2
Evaluate yourself on the listed competencies on a scale of 1 to 5. 1 = poor and 5 = excellent.
Note down your action plan for improvement.


Competency 1: Human Resource Expertise - 2
Competency 2: Relationship Management - 3
Competency 3: Consultation - 2
Competency 4: Leadership and Navigation - 4
Competency 5: Communication - 4
Competency 6: Global and Cultural Effectiveness - 3
Competency 7: Ethical Practice - 4
Competency 8: Critical Evaluation - 3
Competency 9: Business Acumen – 3

Action plan for Improvement:

To decide whether the competency is a strength, a place where I might need some improvement,
or a place where I could use some serious improvement.
Now I will give the competency a priority rating based on how important it is for one to succeed
in your current position.
Determine organizational and professional objectives that fit the competency.
Create a plan of action for activities that will help me to achieve both your career goals and the
goals of your organization while maximizing your strengths.
Define success criteria, the stakeholders' support, any potential roadblocks you might encounter,
and your intended completion date.
Engage in the activities that have been identified to develop proficiency, starting with the highest
priorities.