Professional Documents
Culture Documents
We-Time for
#TeamLibrary
STRENGTHENIN
G OUR CORE
GROUP:
We-Time for
#TeamLibrary
How are you today?
Tell us about yourself
Among your colleagues,
who's closest to you?
What are your concerns
being a Librarian?
Lack of recognition, rewards and positions/responsibilities to move towards
A team can be effective if there is trust and mutual accountability between the
members. Team members help each other and each member will lead other
members at various points throughout the relationship. Successes and failures
are equally felt by all members, not just an individual. This gives members
more courage to take risks and therefore, realize bigger gains.
- Don Clark -
Contradictory information;
Hidden agenda;
Unmet expectations;
If you’re a passive communicator, it’s important to work on your communication skills. Seek out
opportunities where you feel you can comfortably speak up. If you’re uncomfortable in group
settings, seek out personal meetings. If you prefer writing over talking, try communicating via email
instead of in person. Over time, you’ll see that openly sharing your thoughts creates opportunities
for positive interactions.
Aggressive communication style
An aggressive communicator may also
react before thinking, which can negatively
Consider these methods when working with an aggressive
affect relationships and decrease
productivity in the workplace. communicator:
While an aggressive communication style • Be calm and assertive. Try not to let the nature of an
might command respect in certain
aggressive communicator be intimidating. Focus your
leadership situations, it’s often intimidating
to those who respond better to a calm conversation on an actionable approach to the issue.
approach. • Keep conversations professional. Direct the
These are a few signs of an aggressive conversation away from personal issues or emotions.
communicator:
• Interrupting people while they’re
• Know when to walk away. Walk away from the situation
speaking if the aggressive communicator becomes too
• Invading personal spaces demanding or you’re no longer making positive
• Presenting an overbearing posture
• Using aggressive gestures
progress.
• Maintaining intense eye contact
If you have an aggressive communication style, you may find that you struggle to form strong
relationships at work. Learning more positive communication techniques may help you overcome
some of your aggressive tendencies. Reducing stress in your life can help as well. You can take a
healthy approach to combat stressors by engaging in physical activity and practicing mindfulness or
meditation.
Passive-aggressive
communication style
Passive-aggressive communicators
can quietly manipulate a situation If you’re dealing with a passive-aggressive communicator,
into one that benefits them. Some you might find that they undermine your efforts even after
passive-aggressive communicators giving you verbal assurances. Consider the following
use this approach because they feel approaches when dealing with a passive-aggressive
powerless or manipulated, though communicator:
that isn’t necessarily the case. • Make clear requests. Try not to leave room for
Passive-aggressive communicators misinterpretation or confusion.
may use the following approaches:
• Confront negative behavior. Talk to them directly
• Muttering
about their behavior. Consider looping in a manager if
• Using sarcasm
your conversation doesn’t produce change.
• Exhibiting denial
• Ask for their feedback. Directly ask them for their
• Presenting a happy face when
they’re clearly upset feedback in one-on-one situations to try to elicit
• Giving the silent treatment honest communication.
If you have passive-aggressive tendencies, look for opportunities to communicate your thoughts
and needs openly. Find a way to pursue clear and honest lines of communication to ensure you
feel heard and are taking active steps to directly address a situation.
Assertive communication style
They readily take on challenges but know how to say “no” when it’s required. These individuals
understand their own limits and protect their boundaries without acting overly aggressive or
defensive.
When you’re with an assertive communicator, you’ll notice their ability to make others feel
comfortable. They’re the ones that you seek out because you know they can easily facilitate a
productive discussion.
Assertive behavior exhibits itself through:
• Expansive gestures
• Collaborative and sharing tendencies
• Healthy expression of ideas and feelings
• Good posture
• A clear voice
• Friendly eye contact
If you have assertive communicators on your team, encourage them to share their ideas, place
them in positions of leadership and enlist their help dealing with passive, passive-aggressive and
aggressive communication styles.
Stress Tolerance
Task-based conflicts
When team members rely on each other to complete a
task or project. When one person on the team doesn’t
complete their part of the task, it can affect another team
member’s ability to finish their part on time. For example,
if an employee always turns in their reports late, it causes
the accountant to be late with their reports as well. To
avoid these conflicts, make sure everyone on the team
knows what they should be doing in their position so
tasks can be accomplished efficiently and on deadline.
Types of Conflicts
Leadership conflicts
Everyone has their own way of leading their teams.
Some leaders are directive, while others are more
open, inclusive and encourage collaboration with their
team. To prevent leadership style conflicts, it’s
important to recognize and appreciate these differences
throughout the team. If you’re in a management role,
you should be aware of your own leadership style and
how you interact with your team. It may be necessary
to make adjustments to your leadership style to
accommodate the different needs and personalities of
your team members.
Types of Conflicts
Work style conflicts
Work style conflicts occur because team members have
different preferences on how to accomplish tasks. Some
work quickly and move onto the next task as soon as
possible, while others prefer to complete tasks slowly and
mindfully. Some people are self-starters who require little
to no direction to finish a task, and others need guidance
every step of the way. The best way to avoid these types
of conflicts is to recognize that everyone’s work style is
different and find ways to collaborate to achieve the same
goal despite those differences.
Types of Conflicts
Personality clashes
Personality clashes are some of the most common
types of team conflicts. These types of conflicts
are caused by differences in personality among
team members. You’re not always going to get
along with or like every person you meet, whether
they’re your coworker, supervisor or peer. It can
be challenging to work with someone whose
personality disagrees with your own. However,
it’s important to try to understand their differences
and learn how to work together peacefully and
productively.
How to resolve team
conflicts
Henry Ford