What makes a Leader??

Leadership is about Emotions!

Managing your emotions – is what we call as

Emotional Intelligence (EI)

Let your emotions work for you,

not against you
 Have you come across these situations??…

Relationship Problems – when you fail to communicate

what you need; when you lose the confidence of your team
members; when you are acknowledged as – “never
approachable”

Rage in the Workplace – Outburst of emotions

Failure to advance in career – losing track of the

actual purpose!

Poor decision making capability – Pre-occupied

with frustrated thoughts

High rate of attrition in your team (healthy or bad!)

– People start leaving you…not the job. Think! They
start moving away from your vision

Lack of complete delegation – Lack of trust leading

to micromanaging, when it actually can be avoided

This happens when we neglect to manage our emotions…

 What happens when we manage our emotions??

Personal mastery over our life’s purpose & intention

Empathy
Approachable
Personal influence that enable us to Problem solver
Leader
advance our purpose
Drives the Vision
Ignites the best
A tenacity to face and resolve both internal performance
and external conflict

Solve issues related to morale at work

Be more approachable

Advance in decision making and logical

thinking under any amount of pressure

Be the most wanted Manager anyone would

want to work for..
 Components of Emotional Intelligence
Definition Hallmark
The ability to recognize and understand your Self-confidence
Self moods, emotions and drives as well as their effects Realistic Self development
Awareness on others Self-deprecating sense of
humor
The ability to control or redirect disruptive impulses Trustworthiness & integrity
Self- and moods. The propensity to suspend judgement Comfort with ambiguity
Regulation to think before acting Openness to change
A passion to work for reasons that go beyond Strong drive to achieve
Motivation money or status Optimism, even in the face of
The propensity to suspend judgement –to think failure
before acting Organizational commitment
The ability to understand the emotional makeup of Expertise in building and
Empathy other people retaining talent
Skill in treating people according to their emotional Cross-cultural sensitivity
reactions Service to clients and
customers
Proficiency in managing relationships and building Effectiveness in leading change
Social Skills networks Persuasiveness
An ability to find common group & build rapport Expertise in building & leading
teams
 How then can one improve emotional intelligence?

• Pay attention to self and other’s body language

• Listen more; speak less- develops empathy

• Get curious, not furious- Watch what you say especially

when frustrated or annoyed. Reframe negative emotions into
curiosity - " ... this makes absolutely no sense to me" can be
replaced with, "Do you see something in this that I must be
missing”

• Elicit pride in others – Reason for working together

• Remember that emotions are contagious - A dominant

person's emotions (negative or positive) always influences
others. Leaders should be careful to show only those
emotions, which they want to see in others
 Checklist – for building an Emotionally intelligent team

Self Awareness Relationship Self- Motivation Relationship

awareness Management Management
Does the team Is the team able Does bullying Does the team Do team
know it’s to accept each occur? have a sense of members feel
purpose? other? purpose? valued and
listened to?
Importance of Is the team What Do they know Would they
achieving the aware of it’s mechanisms are how their job fits recommend you
purpose? shortcomings? in place to resolve into the big as a good boss
team conflict? picture? to work for?
Team Solicits Is the team What is the Do you know Do they take
honest taking measures emotional tone set what motivates efforts to refer
feedback? to correct by your leadership each member? people from
themselves? (negative/positive) outside?
Does the team What are you How Is EI Do they What is the tone
learn from doing to help reinforced, contribute above of our
mistakes? your team encouraged or and beyond the communication
advance? rewarded? expected? with your team?
Any serious How long does it How is work-life Does each Do they take the
issues within the take a new balance member often extra effort
team, you are entrant to be encouraged? get feedback? required to get
not aware of productive? the work done?
 THANK YOU!!
You can buy people’s time; you can buy their physical presence
at a given place; you can even buy a measured number of
muscular motions per hour. But you cannot buy enthusiasm…
you cannot buy loyalty…you cannot buy the devotion of their
hearts. This you must earn

EI is being seen as an excellent medium to enhance the environment,

culture, leadership and team dynamic within an organisation.