BUS498

BUS498.
94
INTERNSHIP REPORT
Fall 2019
Company: Siemens Bangladesh Limited
Prepared for:
Mr. Riasat Amir

Senior Lecturer
Department of Marketing and International Business
School of Business and Economics
North South University
Prepared By,
Rafquat Binte Kader
Id - 1520375630
Section: 94
Date of submission: 1st January, 2020.
INTERNSHIP REPORT ON SIEMENS BANGLADESH LIMITED

LETTER OF TRANSMITTAL
January 01, 2020
Mr. Riasat Amir

Senior Lecturer
Department of Marketing and
International Business North
South University
Subject: Submission of Internship Report on Siemens Bangladesh Limited.
Sir,
It has been indeed a great honor to have the opportunity to submit this internship report on
Siemens Bangladesh Limited, for completing the BUS498 internship course on semester Fall
2019. As required for the BBA program, I have completed the period of internship at Siemens
Bangladesh Limited. The academic knowledge that I have gathered over the course of time in
North South University in past 4 years has been very helpful to me for my internship
experience.
Real-life work experience is mandatory to get an insight for the future career prospects. These
months at Siemens Bangladesh Limited has given me a fundamental experience of work-life
and truly worth remembering. Hopefully, I can use the knowledge that I have gained in this
internship at some point in my future work-life.
I would like to thank you sir for your guidance and support during my internship and for giving
me this wonderful opportunity to experience the corporate world. A job in the corporate sector
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has been my aim for a long time and this internship has inspired me to keep
trying my best in this sector. This report, I hope sufficiently highlights what I have learnt so far
and give you a clearer view of my worthwhile work-experience.
Sincerely,
Rafquat Binte Kader
ACKNOWLEDGEMENT
I would like to, at first, convey my gratitude to Almighty Allah, for His blessings and guidance. I am
grateful to my parents without whom I would not be able to make it this far.
They were beside me in every step of the way and still continue to inspire and guide me in future.
Without the support of my parents, I would not have been able to achieve my goals.
I wish to express my gratitude to my Internship faculty advisor, Mr. Riasat Amir, Senior
Lecturer, Department of Marketing and International Business, North South University. He is
been very supportive; I have managed to complete my Internship and the rest of the
requirements of this course, including this report under his supervision.
I would also like to thank my supervisors and colleagues at Siemens Bangladesh Limited, for
their support and advice during my internship period as well as their constant guidance in
completing my assigned duties. Their helpful attitude and effort made this internship a truly
wonderful experience. I wish to thank them for playing a part in inspiring me to choose my
career path.
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EXECUTIVE
SUMMARY
As part of the degree of the BBA program of North South University, the Internship course,
BUS498, is a mandatory part of the program to give students a practical experience about the
corporate world. It is the last step in the undergraduate degree, where each student need to be
involved in a 8-12 week long internship program at a company of their choice, where they are
selected. The students are subject to practical experiences of what they learnt in university in the
course of time. For my internship, I worked at Siemens Bangladesh Limited. This report
illustrated my time at the bank and how the internship has contributed to my knowledge and
development. My performance, responsibilities, lessons that I have learnt and overall progression
is mentioned within the report, along with my personal experiences and challenges that
overcame. Social development and involvement in organizational culture were also part of this
experience.
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TABLE OF CONTENTS:
INTRODUCTION.............................................................................................................................................6
ORGANISATION OVERVIEW .....................................................................................................................7-

21
ASSIGNMENTSAND CONTRIBUTIONS ...................................................................................................22-24
LESSONS LEARNED FROM THE INTERNSHIP

..........................................................................................24-25
PERSONAL EXPERIENCE FROM THE INTERNSHIP...................................................................................25-

26
DIFFICULTIES DEALT DURING THE INTERNSHIP…………………………………………………………………………………

26-27
INTERNSHIP EXPERIENCE : EXPECTATION Vs

REALITY……………………………………………………………………….27-28
INFLUENCE OF THE INTERNSHIP ON MY CAREER

PLANS…………………………………………………………...........…..28
CONCLUSION....................................................................................................................................... ...28-29
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REFERENCES............................................................................................................................................... 29
APPENDIX
INTRODUCTION
An internship is a necessary program to provide a noteworthy, real-life job experience. For every
student aiming for a BBA degree, it is an essential part of the curriculum. Most undergraduate
degree programs make internships mandatory, to prepare the students for what they may face in
the future. Internships help paint a small picture about the triumphs and hardships of the reality
of corporate life.
Siemens Gas and Power Service Department is most popular in the world because it is focused on
providing fully integrated products, solutions and services across the energy value chain.
As an intern I was given specific tasks to perform that helped to increase my knowledge and to
prepare my report. Through my report, I have tried to present the in-depth of Siemens and its
business. It was a great experience for me to work as an intern in a company Like Siemens
Bangladesh Ltd. I got an opportunity to work expert and talented minds which will have a great
impact in my professional life. Being a student majoring in Marketing for my BBA program,
completing my internship at a multinational company seemed like a correct approach. Thus, I
chose Siemens Bangladesh Limited, to be the organization in which I can fulfill my internship
requirements. Ever since the beginning of my undergraduate program, I have wanted to build a
career in banking sector. hence I was able to compare and contrast the knowledge gained from the
academic courses of my BBA program with that of a real life corporate scenario. The social
requirements of corporate culture were also a part of the lessons I learnt from this internship
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program. This report is a depiction of what I faced and what I learned during my
time at Siemens Bangladesh Limited.
ORGANISATION OVERVIEW
Siemens Bangladesh Limited is one of the leading multinational company offering full range of
medical, industrial, infrastructure and cities and energy solutions. SBL has emerged as a leading
innovator, inventor and implementer of leading-edge technology enabled solutions operating in
the core business segments of industry, energy, healthcare and Infrastructure and cities.
Siemens brings to Bangladesh state-of-the-art technology that adds value to customers through a
combination of multiple high-end technologies for complete solutions. Siemens has the
competence and capability to integrate all products, systems and services. It caters to industry
needs across market segments by undertaking complete projects such as Hospitals, Power
Generation-Transmission-Distribution and Industrial units.
The Background of Siemens Germany:
Siemens is a global powerhouse focusing on the areas of electrification, automation and

digitalization. One of the world’s largest producers of energy-efficient, resource-saving
technologies, Siemens is leading supplier of systems for power generation and transmission as
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well as medical diagnosis. In infrastructure and energy solutions this company plays a pioneering
role.
The company has 405,000 employees working to develop and manufacture products, design and
install complex systems and projects and tailor a wide range of services for individual
requirements
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Table 1: Company Profile: At a glance
Type Aktiengesellschft
Industry Conglomerate
Founded 1 October, 1847
Founder Werner Von Siemens
Headquarters Munich, Germany
Area Served Worldwide
Key People Joe Kaeser (CEO)
Ralf P. Thomas (CFO)
Segments Industry Sector
Healthcare Sector
Energy Sector
Cross-Sector Business
Equity Investments
Divisions Industry
Energy
Healthcare
Products Power generation, technology, Industrial and
buildings automation, medical technology,
railway vehicles, water treatment systems, fire
alarms, PLM software.
Services Business services, financing, project

engineering and construction
Revenue €83.049 billion

Official Website www.siemens.com
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Brief History of Siemens in Bangladesh:
Siemens Bangladesh Limited has emerged in Bangladesh in 1956 as a leading inventor, innovator
and implementer of leading-edge technology enabled solutions operating in the core business
segments of Industry, Energy, Healthcare and Infrastructure and Cities.
Since 1956 SBL has been involved in a number of Bangladesh’s major modernization and
infrastructure development programs. Siemens have been active in railway projects in the
country since 1962. In 1968 they were privileged to become the first direct foreign investor to
start a joint venture with the government to manufacture telephone switches and sets. SBL have
been quite successful in the power and energy sector of Bangladesh. In 1967, Siemens
Bangladesh Limited was actively involved in constructing the Ashuganj Power Plant and thus
gained a major market share of the country’s power sector. And from the beginning, their
medical systems and solutions have been the country’s technology of choice in the sector.
Siemens Bangladesh Limited is also playing a prominent role in Bangladesh by helping to
establish the country’s mobile network infrastructure.
Siemens BD have been operating in the country for more than 50 years, during which time they
established their selves as a leading solution provider in Transportation System, Power
Transmission and Distribution, Medical Solutions, Power Generation, Power Distribution and
Lighting Solution in the electrical and electronics market, Automation and Drive, Industrial
Solution and Services. So, on any particular day you will find Siemens products and solutions all
around you. With a workforce of round 140 people and comprising three business units, Siemens
Bangladesh Ltd.Is providing the country’s latest technologies and solutions.
Siemens Bangladesh Ltd. have tremendous faith in the country’s potential for further
development and are confident that they can provide various technological solutions for
Bangladesh and it’s modernization efforts
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Company Mission:
Mission of Siemens Bangladesh Limited is within the scope of Siemens’s core activities, to find
the best way of combining and developing it’s know-how and expertise, so that it can profitably
channel them into outstanding value for customers.
Company Vision:
To be the pioneer in
Ø Energy Efficiency
Ø Industrial Productivity
Ø Intelligent Infrastructure Solution
Ø Affordable and Personalized healthcare.
Company Value:
Ø Responsible: Committed to ethical and responsible actions.

Ø Excellent: Achieving high performance and excellent results.
Ø Innovative: Being innovative to create sustainable value.
2.5: Portfolio of Siemens Bangladesh Limited:
Siemens Business Portfolio Comprises the Following Business Areas:
Ø Power and Gas.
Ø Energy Management.
Ø Mobility.
Ø Digital Factor
Ø Process Industries and Drives.
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Power & Gas:
Siemens Bangladesh Limited offers a wide range of goods and solutions for environmentally
friendly and resource-saving electricity generation from fossil and renewable fuels as well as
efficient oil and natural gas transportation.
Energy Management:
Siemens Bangladesh Limited Is one of the world's leading suppliers of goods, devices,
technologies and services for cost-effective, efficient and smart electric power transmission and
distribution. As a trusted partner in delivering and expanding secure, sustainable energy
infrastructure, this company provides a range of power utilities and industrial business ranging
from low voltage grids and distribution systems.
Figure: Portfolio of Siemens Bangladesh Limited
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Siemens Bangladesh Limited integrates all of Siemens ' passenger and freight businesses –
including rail cars, train automation systems, rail electrification systems, road traffic technology,
and IT solutions. Their services leverage the availability of vehicles and resources. Their end-to-
end portfolio is further enhanced by turnkey project skills and targeted funding solutions.
Digital Factors:
The Virtual Factory Division provides a broad, seamlessly integrated range of state-of - the-art
PLM software solutions and automation technologies that cover the entire life cycle from
product design and manufacturing to services. It allows manufacturing companies around the
world to boost their processes ' flexibility and productivity and rising market time.
Process Industries and Drives:
Siemens Bangladesh Limited is building on it’s market leading position in the process industry
and driving growth business. With a clear focus on consumer needs now and in the future, we
offer products, processes, solutions and services for all sectors over their entire life cycles. As a
trusted partner, Siemens Bangladesh Limited delivers creative and integrated solutions and
market experience to ensure the success and sustainable growth of our customers.
2.6: Products and Services of Siemens Bangladesh limited:
Automation System:
Ø Operator Control and Monitoring Systems.
Ø Identification Systems.
Ø Industrial Communication.
Ø Industrial Controls.
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Ø Manufacturing Execution System.

Ø PC based automation.
Ø Product Lifecycle Management Software.
Ø Process Control Systems.
Ø Power Supplies.
Energy:
Ø Fossil Power Generation.
Ø Power Transmission.
Ø Power Distribution.
Ø Automation, Controls, Protection & Electrical Ø Compression, Expression &
Ventilation.
Ø Mechanical Drives.
Ø Services.
Healthcare:
Ø Healthcare IT & Infrastructure.
Ø Hearing Instruments.
Ø Laboratory Diagnostics.
Ø Medical Imaging.
Ø Therapy Systems.
Ø Accessories & OEM Equipment.
Ø Refurbished Systems.
Ø Healthcare Services.
2.7: Organizational Structure of Siemens:
Siemens Limited maintains a flat organization structure. The Managing Director or CEO is the
head of operations. The company has nine separate divisions for the smooth operations. The five
divisions are directly related with business and four divisions are supporting division
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The main divisions are:

Ø Healthcare Division.
Ø Power Generation & Transportation System Division.
Ø Power Transmission & Distribution System.
Ø Digital Factory and Process Drive.
Ø Information Technology.
Ø Human Resource Department.
Ø Finance & Business Administration.
Ø Corporate Communication & Business Development.
Supporting divisions are:
Ø Human Resource Division.

Ø Finance & Accounting Division.
Ø Siemens Real Estate Ø Legal
Ø IT Service Division.
Ø Corporate Communication & Business Development Division. Ø Supply Chain
Management
All the departments are headed by the respective General Managers, who reports directly to the
managing Director and there is also one Commercial Manager in each division. Each division
has Sales & Service Manager who is responsible for sales and after sales service of the product
respectively.
The main divisions are responsible for selling and giving after sales service to the customers of
their products. The Human Resource Division is responsible for the recruitment of the needed
personnel, the payment of the salary and allowances, the selection of personnel for promotion
and other facilities depending on the performance of the personnel. The Finance and Accounting
Division work as an internal auditor involved with the bookkeeping of the payment as well as
collections and prepare the financial statement of Siemens. The IT division responsible for
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wellfunctioning of the local intranet system as well as manages the access system of the
company.
The Corporate Communication and Business Division is the “Think Tank” of the company. It
focuses on the improvement of the business situation and designing the advertisement to present
Siemens Company Limited in the most attractive and applicable way.
Organogram:
Fig: Organogram of Siemens Bangladesh Limited.
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Operating Cycle:
The duration of the time which is required to complete the following sequence of events, in case
of a manufacturing firm, is called the operating cycle:
Ø Conversion of cash into raw materials.
Ø Conversion of raw materials into work-in-process.
Ø Conversion of work-in-process into finished goods.
Ø Conversion of finished goods into debtors and bills receivables through sales.
Ø Conversion of debtors and bills receivables into cash.
The length of a operating cycle is usually depends on the nature of business.
Fig: Operating Cycle.
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SWOT Analysis: v
Strength:
Ø Group of distinguished skilled manpower.
Ø Global reputation.
Ø Lots of foreign investors.
Ø Established Infrastructure. Ø Self-power generation.
Ø Strong financial condition v Weakness:
Ø Prescribed Business Formula.
Ø Long delivery time (poor customer satisfaction) Ø Lack of Customization of the
product.
Ø Lack of proper support from affiliated business organization.
Ø Too strict internal rules and regulation.
Ø Longer time in decision making.
Ø Some products are too expensive and local buyers are not able to purchase.
Ø Zero tolerance on profit margin made by vendors.
v Opportunity:
Ø Works with overall development of the country so SBL is the first priority as a
contractor of projects.
Ø With the countries overall GDP growth the government is investing more.
Ø Enhanced market demand.
Ø Development of technology.
Ø New industry/ business line.
v Threat:
Ø As the demand is growing, the number of competitors of SBL in Bangladesh is also
growing.
Ø Local government culture is not much friendly to business.
Ø New business laws and regulations are changing frequently.
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Ø Power plants and machineries are a threat as they sometimes damage the surrounding
environment.
5.2: Competitors of Siemens Bangladesh Limited:

Energypac:
Energypac is one of the leading power engineering companies in Bangladesh. Currently, it is
emerging as first choice global supplier of electrical equipments. The company supports the
business of it’s customers by providing them with complete solutions. While creating better and
environmentally compatible technologies, Energypac focuses on meeting customer’s demand
with appropriate products and solutions as well as services.
General Electronics BD:
Relationship of General Electronics with Bangladesh began in 1970. They have diverse portfolio
in our country which includes healthcare innovations, clean and efficient energy solutions, fuel
efficient gas engines and energy efficient lighting solutions to world class solutions in aviation
and transportation industry.
Looking closely at few of the competitors of Siemens Bangladesh limited it seems that it has an
upper hand in choice for a contractor because it has much wider range of products, larger
plantations and richer company history.
SBL deals with complete power plantation and maintenance project and ENERGYPAC deals
with automobiles and CNG plantation infrastructure.
SBL has medical and industrial support and GE has aviation and medical support.
5.2: PESTAL Analysis:
Environmental analysis is comprehensive analysis of the internal and external factors affecting
an organization. A wide range of factors can affect organizational decision making power,
processes, strategies and performances. Among all factors, we have considered factors of
political, economical, social, technological, environmental and legal.
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The PESTEL analysis for Siemens Bangladesh Limited is given below:
Political Factor
Political factor refer to government policy such as the degree of invention in the economy. The
political situation in Bangladesh is very unfavorable for any business. Political strikes,
vandalisms are observed frequently in Bangladesh. These unwanted political events adversely
affect the private sectors. Because of such unfriendly political environment, the investment in
our country is very low. Although political unrest exists, Siemens Bangladesh limited is not
much affected because no production facilities exists here and most of the activities is based on
the imported materials from Siemens global.
Economic Factor:
Economic factors include interest rate, taxation changes, economic growth, inflation and
exchange rates and these can have a major influence on the firm’s activities. The slowing global
economy results in a decline in investments Germany, the headquarters for Siemens, as an export
nation in particular. However, as a developing country, the economic prospect of Bangladesh is
developing day by day. In this current situation, Siemens Bangladesh Limited has a great
opportunity to invest more in line with the development of this country.
Social Factor:
Though vast population of Bangladesh is a great opportunity for any business, the poverty stands
as an obstacle. But with the increase in the per capita income, this obstacle is getting gradually
removed. Changes in social trends can impact on the demand for a SBL’s products. Increasing
urbanization changes are exerting a greater impact on the company.
Technological Factor:
New technologies always invent new products as well as new processes. Technology can reduces
operating costs and can improve production quality. These developments can benefit both
customers and organization to provide their products. Electronic companies like Siemens faces
variety of obstacles because of developing technologies. Usually local demand of technological
products is met by goods which are imported from foreign country and it creates a great
opportunity for Siemens Bangladesh Limited.
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Environmental Factor:
Environmental factor includes changes in weather and climate. Due to major climate changes
due to global warming, environmental protection is required. This situation has a great impact on
many industries to move towards more environmentally friendly product. Siemens is green
infrastructure giant and this company also faces obstacles caused by environmental factor.
Legal Factor:
Legal factor means the legal environment in which firm operates. Different countries follow
different legal system. Changes in legal factor can affect a firm’s costs and demand when new
system has to be developed and when the law affects the likelihood of consumers to buy a
product. Siemens Bangladesh limited considers all the changes in legal system of this country
and cope up with this changes. But sometimes the tax imposed on electrical items are so high
and this create obstacles for this company.
6.1: Findings of Siemens Bangladesh Limited:
v Siemens Bangladesh Limited has less promotional activities than it’s competitor.
v SBL does not take customer feedback.
v SBL makes standardized product. v Products produced by Siemens Bangladesh Limited are
expensive.
v In Siemens Bangladesh Limited interns do not have any access to the network and other
information.
v Siemens Bangladesh Limited has specific geographic area or market to serve. (i.e. operating
within the electrical engineering service industries)
Recommendation for Siemens Bangladesh Limited:
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v Promotional activities of Siemens Bangladesh Limited should be increased so that people can
easily learn about their product.
v Siemens Bangladesh Limited must take feedback from it’s clients and can offer some
customization for their product if necessary.
v As the products of Siemens Bangladesh Limited is very expensive, SBL should provide their
product on a trial basis so that customers would be glad to try it first before purchase and can
decide to buy it first or not.
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ASSIGNMENTS AND CONTRIBUTIONS
During the beginning of my internship, I was usually given small tasks like operating a
photocopy, print, scanning machine or placing seals in documents. After some time I was
introduced to more challenging tasks. Even though I could not learn about everything the
company has to offer as the internship period does not provide enough time to do so, I tried my
best to pick up on what my seniors and colleagues taught me. Most of my contributions were
directed towards the Transmission Solution department, for this department had a greater
number of tasks that were within my limitations and authority. I was also given some
assignments of another department within my capabilities. I did however receive a lot of
theoretical lessons from the department.
Transmission Solution
My first ever tasks in the company was in the Transmission Solution Department, I had to read
the terms of the bid, the different contracts / deeds of some projects by Siemens. In addition, I
had to proof read the documents and make the corrections in a translated copy (Deed of
Compromise Agreement). Other work included checking overtime calculations and day-to-day
of my needed attributes. This was quite a simple task and suitable for those who were new to the
department.
After a few days in the department, I've heard from their selling and tendering procedures.
I've learned how to handle any situation tactfully. Through my experience, it seemed that,
along with a certain level of social skills, what I needed was maturity. Along with
contributing to the company, this task helped my own social development.
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I've heard more about the department in which I work. I also outlined a more detailed version of
the division and the business unit and its classifications. I kept getting papers to the specific
departments and did other tasks as assigned. I rechecked overtime claim calculations, correcting
if necessary. If anything, new would have to be done, it would have been properly explained so
that problems would not arise. I also had to do documentation, attached the bill stickers
matching the bills and later did entry bills. I helped rescheduling or preparing the revised price
list according to government tax rate that is matching the amounts with the according
percentages. Furthermore, I also checked the calculation of toll, total km travelled and the
overtime calculation of the invoice for car rental and fuel bill for the month of November, 2019
of PGCB-IDB 16 substation project.
During my internship period, the most highlighted event was a visit by the German
Ambassador to Siemens Bangladesh Ltd. Everyone was busy welcoming and making things
go right on his arrival that very day. The next day, another German personnel visited, who
will be the head of this section, as some changes are going to take place between
departments.
Working in Siemens, I could observe and appreciate the global style and the working habits
of the world. The working environment is very cooperative with the organizational
philosophy. Other interns are also identified with the work, and the officers portray the roles
of corporate staff and act as an example. While Siemens Bangladesh Ltd does not have a
separate marketing department or its revenues are of a different nature, there are still things
to learn and discover in this company that operates globally.
Accounts and Finance
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I mostly did the treasury related works of this department. I rechecked the incurred expense
reimbursement of the Siemens Bangladesh Limited and Siemens Healthineers following the
travelling guidelines. I had to calculate the individual receipts for matching it to the summary
sheet or the total amount in order to make sure the expense reimbursement is correct with all the
formats. This organization uses this software named Kaizoe for their purpose. So I worked in the
excel along with Kaizoe whenever needed ad organize the respective documents.
LESSONS LEARNED FROM THE INTERNSHIP:
The lessons I picked up during my internship include theoretical knowledge about the
departments I worked in and as well as lessons for my own personal development.
Theoretical Lessons:
The main lessons I learned from the Transmission Solution department was focused either
based on the commercial section or the sales section. I got the lessons from the offers, learned
the bidding requirements/ qualifications. As the department dealt with a vast amount of
workloads, I picked up whatever I could amongst those and complete the assignment and
contribution according to the given lessons.
Personal development - Analytical Skills:
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Analytical skill is very important for an employee. It is about to measure the effectiveness &
utility of various tasks. The tasks are crucial for doing the business of the industry of service.
The bank is under the service industry category too. During my internship program, I also find
many situations where the problems were about to be solved with both efficiency &
effectiveness. There were difficult tasks like a large number of data to be analyzed, to serve mass
customers and doing some tasks which were related to more than one department. This helped
my analytical skill to work with gaining analytical skill. While doing critical jobs, I could find
my own way to solve the problem. I had to make new ways to work too.
Personal Development - Communication Skills:
One of the most important skills I got to gain from my internship program was to
communicate. Being a student, I had to communicate with a group of people. But being an
intern, I had to communicate various numbers of people from various sectors who were
customers of the bank. I had to communicate with the customers of three different departments
of the bank. I could practice the formal communication more. I found that I had good
interpersonal skill and at my office, I got the opportunity to prove it. I continuously could
communicate with the people of the departments and various types of customers. The people
of the departments were very much patient and I was about to be able to handle the tasks with
my interpersonal skill.
PERSONAL EXPERIENCE FROM THE INTERNSHIP:
Interactions with Supervisors and Co – workers:
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Siemens Bangladesh Limited is a very positive workplace. Every single individual working at
the bank treated me with helpful manner and respect. They assisted me whenever I needed it
and did not mistreat me if I made any mistakes. From my observation, they tried their very best
to give me a positive internship experience, help me develop and prepare me for my future
career. A mix of professional and personal attitudes in the workplace made it vibrant and
refreshing to work there. I frequently asked questions regarding my confusions on various job
related matters and was met with a detailed and friendly response from whomever I asked.
The Branch maintains a well-versed and sociable corporate culture, where people understand
the importance of responsibility and sincerity. I am very thankful for completing my internship
at such an amicable workplace.
Difficulties dealt during the internship
At first, I worked here in following the corporate notion and a multinational flavour but not in
my field. Siemens Bangladesh Ltd don’t do much of promotion or have a separate marketing
department. Their sales policies are different as well. So I mostly had to do according related
work. Overcomig the difficulties was my biggest challenge.
Secondly, communication was enjoyable and difficult at the same time. Employees working here
are from various groups, region, gender & financial sector. Their environments were different, so
their expectations were different too. It was not easyfor me to have a proper conversation with a
mass number of people.
Thirdly, personal issues can be still exist in professional life. I had discomfort that I am not a
student here, rather than I am an employee. So, it was tough for me to accept that I have to go to
the office every day, abiding by the rules and timing, companies like this have very few
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holidays. It made me feel that my social life was being compromised. Eventually, the
organizational environment made me happier to accept my professional life.
Fourthly, I was excited and very much eager to do the tasks more than I was assigned. But I was
not permissible to do those. My supervisors explained to me about the risks and privacy system
of various types of operations. I believe giving more responsible tasks to interns would give
them a sense of accomplishment and motivate further.
Lastly, I was assigned to do some particular tasks. Rather than that, I couldn’t get a chance to
learn other tasks.
Internship experience: Expectation versus Reality
Life in reality is quite different from what we learn in books. Although we may get a slight
understanding or insight about the reality from the experiences of other people, our own
experience may vary. Most of what I heard about the internship experience from my peers
and seniors at university aligned with what I actually experienced in real life.
As mentioned before, a job in the multinational company has been my goal. I frequently talked
to peers who had completed their internship or had some sort of job experience. From what I
gathered, aside from the knowledge and skills required, I needed a certain level of aptitude to
quickly pick up and provide sufficient performance on the tasks that are assigned to me. I also
needed a certain degree of awareness about my surroundings. This included social awareness,
to co-operate with others and help them accordingly.
After about a week of Internship, expectation aligned with reality. Maintaining performance
levels, learning to work in teams, utilizing a methodical approach to solve problems all
required a certain level of effort.
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However, even though my academics could be applied in some areas, most of what I had
learnt was relatively new. Therefore, even if personal interactions and performance were
within my expectations, the actual jobs I performed were not.
Influence of the Internship on my career plans
As I mentioned, a career in the multinational company has always been my goal. This
internship experience has helped contribute to making that dream a reality. Having a greater
understanding of the operations at a corporate sector will undoubtedly help me somewhere in
the future. Since I was able to work outside my field, the knowledge gained from this
internship should help me interact with companies regarding assistance and advice about
related things I worked here and hope this would add up value to my future endeavors.
CONCLUSION
Siemens is a leading global brand and is considered as one of the most popular names in the
world’s leading multinational organization. To acquire this desired position in the market,
Siemens has developed in many segments. Like other companies Siemens has some weakness
but Siemens knows how to transform their weakness into strength. As the necessity as well as
awareness of both medical healthcare and energy sector is growing day by day, more hospitals
and diagnostic centers and different types of energy fields are growing rapidly. So Siemens
Bangladesh Limited can accelerate and grow more in future. Siemens Bangladesh Limited
believes that Bangladesh is a potential market for them to grow through using their available
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resources and strength. Siemens Bangladesh Limited believes that through proper management
and strict monitoring this company will be able get more success in future.
Overall, this internship period has been quite an insightful journey for me. Learning about
the practical implications of the academic knowledge we gained in courses at university
helped make the experience worthwhile.
If I had to redo this internship, I would take the opportunity to exert greater effort and try to
involve myself more in the activities of the company. Whether in this company or not I
would go for the activities of my field and do relevant work accordingly. I would also try if
possible; to work on outdoor, that is off station and participate in related activities such as,
going to factory visits and go for field work.
A last pit stop of my BBA undergraduate career and a pathway to wherever I may end up,
this experience will be memorable. With a boost to my confidence and practical knowledge
about the reality of the having a job, I believe I am ready for the future.
REFERANCES:
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https://en.wikipedia.org/wiki/Siemens
https://new.siemens.com/global/en.html
https://new.siemens.com/bd/en.html
Annual Reports of Siemens.
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Appendix
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Curriculum Vitae
RAFQUAT BINTE KADER
Mobile: +88-01670337149
E-mail: rbk.rafquat@gmail.com
Finding a new and challenging position within any

Career Objective business sector, one which will make best use of my
existing skills. Moreover, looking for a position to something new. Keen to achieve further professional development and
success.
Education
O-Level
Passing Year: 2013
Institution : Summerfield International School
G.P.A : 4.60
A-Level
Passing year: 2015
Institution : Summerfield International School
G.P.A : 2.00
Studied in BBA(Marketing) at North South University.

C.G.P.A : 2.78
Experiences
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Ø Internship completed at Siemens Bangladesh Ltd.

Ø Selected participant of China-Bangladesh Youth Camp 2019.
Ø Teacher’s Assistant of a senior lecturer of Marketing & International Business of North South University.
Ø Graduated from Chayanaut Cultural Center.
Ø Entrepreneurship of an event management firm, with partners.
Ø Course coordinator at children TV reporter`s association.
Ø Worked in the publication team of the reputed club ~ NsuYes!
Ø Enlisted community volunteer of fire service & civil defense directorate.
Ø Worked as a part-time O-Level English Language teacher at Summerfield International School.
Ø Worked voluntarily with Habitat for Humanity.
Ø Small business partner of fashion boutique house.
Ø Worked as a Social Media Manager at FPSL.
Ø Working experience in add firms.
Ø Volunteering experience at Jaago, Summerfield Int. school etc.
Ø Worked in the accounts and HR section of Frantic Phenom Studios Ltd.
Ø Teaching experience of IELTS, music etc.
Ø Participated in a FGD on VOD at Fahrenheit Marketing Communications Ltd.
Ø Worked as an Interpreter and Brand Promoter of a private event of Denmark Embassy.
Personal Analysis
Ø Dedicated & Self Reliant.

Ø Hardworking & Result Oriented.
Ø Always ready to learn New Technologies.
Ø Ability to work independently and as well as teamwork. Ø Deep understanding of fashion sales and marketing.
Other Activities
Ø Worked as a Senior Member in YES! Club, known as the superior business club of North South University.
Ø Student of the year in Summerfield Int. school.
Ø Performed in programmes in different places for ECAs’ on special occasions like national days etc. (esp music),
anchoring, drama on air, singing live broadcast, holud performances etc.
Ø Award from Chhayanat, Shishu academy, inter school, engineering institute etc.
Ø Attended workshop in Karate Dojo.
Ø Participated in various music competitions. (notunkuri, shaplakuri, nazrul institute etc) Ø Inter-school participated
in football, volleyball tournaments.
Ø Award for best singer in Summerfield Int. school.
Ø Attended workshop on Web Design organized by Creative IT Institute.
Ø Award from music competition at different places.
Ø Participated in various seminars including HR Speaks Out and other marketing related seminars and career
grooming sessions.
Ø Organized and participated Pahela Baishakh’s event. (at BAF, gulshan, chayanaut, shurer dhara, etc).
Ø Participated in the program of Shanti Cancer Foundation and often visit to Probin Nibash.
Ø Participated in Chinese Lantern Festival Gala, 2019. Other Chinese music videos were showcased in China Hour,
RTV.
Ø Participated in different marketing surveys and research. (Maggi, Dano, drinks, cookies, telephone companies etc.)
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Ø Attended seminar on new product launch “Epoxy” of BERGER at Westin.
Ø
Other Interests
Ø Listening music & singing and watching motivational videos.

Ø Trying different cuisines or dishes in abundant restaurants. Ø Net surfing, multitasking and
Travelling.
Common Skills
Ø Linguistic fluency on Bengali & English and very basics of French and Mandarin.
Ø Identical Presentation Skill.
Ø IT Proficiency: MS Word, MS PowerPoint, Internet Email create and use database, keeping accurate records.
References:
1. Mrs Anjum Husain

Principal
Summerfield International School
Email: anjumhusain@summerfield-school.com
Contact: 01731802259
2. Riasat Amir Senior Lecturer

Marketing and International Business
Email: riasat.amir@northsouth.edu
Contact: 01787658212
3. Noora Shamsi Bahar

Senior Lecturer
Department of English and Modern Languages
Email: noora.bahar@northsouth.edu
Contact: +880-2-55668200 ext: 2002.
Thanking you Rafquat Binte Kader
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INTERNSHIP WEEKLY JOURNAL – 01

3rd November – 7th November 2019
Working in a multinational company was a dream. By the grace of Almighty, dream turned in to
reality and Siemens made it possible. Siemens is a global powerhouse focusing on the areas of
electrification, automation and digitalization. One of the world’s largest producers of
energyefficient, resource-saving technologies, Siemens is a leading supplier of systems for power
generation and transmission as well as medical diagnosis. In infrastructure and industry solutions the
company plays a pioneering role.
Work Done:
My first day of the internship at Siemens Bangladesh was with a warm welcome from the officers.
Everyone had been very cooperative and I got introduced to the people working, gradually to the
departments and so on. I began working under supervision of the Principal officers of the “TS”
department which stands for Transmission Solution. I visited IT ad HR for work, also got introduced
to them, submitting necessary documents as needed. I obtained knowledge of different contracts, job
roles and engineering departments along with learning the operation of the machineries. I had to read
offer terms, various contracts/deeds of Siemens of certain projects. Moreover, I had to proof read
documents and do corrections in the translated copy (Deed of compromise Agreement). Other work
included checking overtime calculations and day-to-day of my needed attributes.
Learning and Achievements:
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I successfully could complete given tasks and properly execute the assigned works. Working in this
organization could help me learn their systems, procurement process, other working process
globally, especially that of India and Germany. I had learned their sales and the bidding procedures.
I learned how to tactfully every situation. From my experience, it seemed as though, along with a
certain level of social skills, all I needed was patience to handle work specifics accordingly.
Observations/Reflections:
Working in Siemens, I could observe and understand the multinational flavor and know the working
patterns of the following. The working environment is very co-operative with the corporate notion.
Other interns are also specified with works and the officers portray the roles of the corporate
personnel and act as an example.
Notable Incidents:
Along with the other projects, Siemens focus more on the Indian ones. Indians stay around depending on the project
contract and at times Hindi is the prominent language that is heard. Even had Diwali sweets from India. One of the other
notable incidents was, saw the external audit people working and auditing along with everyday consequences.
Experience is the ultimate result I secured by working here for a week. I thereby, is willing to learn more and gather
experiences in the following days which will add value to my future success.
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10th November – 14th November 2019
Work Done:
The second week of my internship continued in the similar manner in “TS” of the Siemens Bangladesh Ltd. Among the
lessons I picked up this week. I learned more about the department I work in. I got more detailed version explained, of
the division and the business unit and its classifications. I kept on reaching papers to the specific departments and did
other works as assigned.
Learning and achievements:
Learning and achievements included the understanding the working pattern of this company and growing knowledge into
the next step. Scanning, printing and photocopying were also part of everyday necessities, along with other time to time
needed assigned works. I learned more about their sales and bidding procedures and how everything works. Although
their sales are a bit different and usually in huge quantities, it is dissimilar to the smaller business sales and promotion.
Observations/Reflections:
Observations were also that of similar manner. But there’s no ending of gaining knowledge and
experiences no matter what the work is. Hence, it will be beneficial in the long run future.
Notable Incidents:
Indian leaders are very strict with the work measures. If the assigned work is not properly done or not completed in time
they become fierce with the employees. Although the team work in Siemens is very strong, individuals have their
specific workloads which is needed to be finished meeting deadlines.
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17th November – 21st November 2019
Work Done:
During my third week of internship I continued my routine tasks of the “TS” department. Most of the things I had picked
up in the last two weeks were being applied quite frequently. On the first day of the third week I was loaded with
checking overtime claim calculations, correcting if necessary. Another day I had to stamp seal to a file of documents as a
guarantee of authenticity. Eventually the week went by with the usual work assigned time to time when needed.
Learning and achievement:
Learning and achievements were as similar as the last weeks. But as days were passing experiences obtained were
increasing. Since it was my third week I therefore knew the pattern when anything was assigned. If anything, new was to
be done, it was properly explained so that problems do not arise.
Observations / reflections:
The motivation we get is by seeing other people work or listening to the motivational talks. It enhances our brain actively
work reaching goals. In Siemens, the gym room is another motivation in between work breaks. Anyone can use and
workout in their free time if they want to.
Notable incidents:
This week didn’t have that much of notable incidents. The week went by with the usual doings with flexibility to a
greater extent since the work pressure was very low. But, of course maintaining regularity is part of the courtesy that
should be followed. Moreover, work can pop up in any moment and an employee/intern needs to be always ready for it.
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INTERNSHIP WEEKLY JOURNAL –

04 24th November –
28th November 2019
Work Done:
The fourth week of my internship period resumed similarly. Along with the usual reading, printing, scanning and
photocopying documents, I did filing the documents. I also attached the bill stickers matching the bills and later did entry
bills. Reaching documents to outsider as well as to different people of different departments also continued.
Learnings were like before and few things were different indeed. But what mattered most was if I could properly finish
the tasks which were assigned to me, and in time.
Observations were of similar manner. Everyone worked according to their job roles respectively.
Although Siemens Bangladesh Ltd doesn’t have the marketing department separately or their sales are of different kind,
still there are things to learn and observe in this company that runs globally.
Notable incidents:
This week’s notable incidents were different than the others. The most highlighted observation was German Ambassador
visited Siemens Bangladesh Ltd. Everyone was busy greeting and to make things go right on his arrival that very day.
The following day another German personnel visited, who’s going to be the head of this branch, since some changes are
going to take place among the departments.
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05 1st December – 5th

December 2019
Work Done:
By the grace of Almighty, I finished working the fifth week here, in Siemens Bangladesh Limited
and a little work of Siemens Healthineers as well from the accounts department. I helped
rescheduling or preparing the revised price list according to government tax rate that is matching the
amounts with the according percentages. Furthermore, I also checked the calculation of toll, total km
travelled and the overtime calculation of the invoice for car rental and fuel bill for the month of
November, 2019 of PGCB-IDB 16 substation project. I did bill entries along with the usual
printings, photocopy, reaching papers and counting documents. Moreover I checked the expense
reimbursement of the Siemens Bangladesh Limited and Siemens Healthineers following the
travelling guidelines.
I have learnt from the discussions and achieved knowing about more things also by working newer things.
As work specifications were various, observations were also different according to each. No matter what the work
experience is, this will definitely add value for future purpose.
Notable incidents:
The notable incident of this week was receiving the salary. Although its not much, and is just the allowances I other
words still it means a lot when its this time of the month. Additionally, this week also filled up the employer satisfaction
survey which is designed by the Career and Placement Centre of North South University and also had to submit it there.
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06 8th December –
12th December 2019
Work Done:
This was the 6th week of the internship. Along with the usual works, I had to do some corrections on
matching the cumulative percentages with the original copy and mark and correct the mistakes.
Moreover, I had to get the bills signed which arrived from another company. I had to calculate the
individual receipts for matching it to the summary sheet or the total amount in order to make sure the
expense reimbursement is correct with all the formats.
The acquisition of knowledge or skills through study, experience, or being taught is the learning.
Getting the works’ hold and completing it according to the know-how, is the achievement. In other words, finishing the
given tasks successfully are part of the obtained achievements. Here in Siemens Bangladesh Ltd, I got the blend of both.
Observations were similar as well. But there is no end to acquiring knowledge and experience, no matter what the work i
s. This will therefore be useful in the long-term future with the multinational reflection that I observed here.
Notable incidents:
It was one of the employees farewell on the last day of the week. At the end of the day he was given his farewell with his
colleagues’ and others. Some of them had said their last piece of word and wished him good luck. He had his last
moment of celebration at Siemens Bangladesh Ltd.
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15th December – 19th December 2019
Work Done:
In the 7th week of this internship period I had to find out the numbers of the documents in excel,
mark it and serial the papers accordingly. I also had to file up the cancelled documents with the
help of my supervisor and check the signs in other documents myself. The usual works were
present as well.
Learning and achievements were as similar as the last weeks. The excel part was new for me here. I therefore, could
finish it successfully since it wasn’t that of a tough task. As days were passing experiences obtained were
increasing. Since it was the 7th week and almost to the end, I almost knew how to do if anything was assigned and
could finish it successfully.
Observations were not that different than the other weeks. The routined everyday went along similarly in Siemens
Bangladesh Limited.
Notable incidents:
Since its December, employees more or less take their leave in this month for different purposes. So, it seemed a
little gloomy at times or okay without everyone’s presence.
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08 22nd December –28th December
2019
Work Done:
The 8th week finally arrived considering the last few days here at Siemens Bangladesh Ltd. In this
week I had done work in excel and almost similar type of work in the software named Kaizoe. I
also had to organize bills according to the vendor name and sort out according to the instruction.
Bill entry along with the other usual work was also present in this week.
Even learning a little bit of something is fine as well. Although I knew nothing about the software, even for that
small work purpose I had been instructed to finish that very work. I was able to finish it accordingly.
Observations were nothing new here, almost similar or varies a little now and then. But even observing the people
who are hardworking would motivate oneself to progress further.
Notable incidents:
Month of December, people are very for tours or wedding ceremonies. For one of the wedding of an employee, I
was asked to collect money for her from my department for her wedding present.
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Thank You
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Company: Siemens Bangladesh Limited

Mr. Riasat Amir

INTERNSHIP REPORT ON SIEMENS BANGLADESH LIMITED

January 01, 2020

Mr. Riasat Amir

Subject: Submission of Internship Report on Siemens Bangladesh Limited.

Rafquat Binte Kader

INTERNSHIP REPORT ON SIEMENS BANGLADESH LIMITED

ORGANISATION OVERVIEW .....................................................................................................................7-

ASSIGNMENTSAND CONTRIBUTIONS ...................................................................................................22-24

LESSONS LEARNED FROM THE INTERNSHIP

PERSONAL EXPERIENCE FROM THE INTERNSHIP...................................................................................25-

DIFFICULTIES DEALT DURING THE INTERNSHIP…………………………………………………………………………………

INTERNSHIP EXPERIENCE : EXPECTATION Vs

INFLUENCE OF THE INTERNSHIP ON MY CAREER

INTERNSHIP REPORT ON SIEMENS BANGLADESH LIMITED

The Background of Siemens Germany:

Siemens is a global powerhouse focusing on the areas of electrification, automation and

Table 1: Company Profile: At a glance

Services Business services, financing, project

Revenue €83.049 billion

Brief History of Siemens in Bangladesh:

Ø Responsible: Committed to ethical and responsible actions.

2.5: Portfolio of Siemens Bangladesh Limited:

Siemens Business Portfolio Comprises the Following Business Areas:

Ø Power and Gas.

Power & Gas:

Figure: Portfolio of Siemens Bangladesh Limited

Process Industries and Drives:

2.6: Products and Services of Siemens Bangladesh limited:

Ø Manufacturing Execution System.

2.7: Organizational Structure of Siemens:

The main divisions are:

Supporting divisions are:

Ø Human Resource Division.

Fig: Organogram of Siemens Bangladesh Limited.

The length of a operating cycle is usually depends on the nature of business.

Fig: Operating Cycle.

5.2: Competitors of Siemens Bangladesh Limited:

General Electronics BD:

5.2: PESTAL Analysis:

The PESTEL analysis for Siemens Bangladesh Limited is given below:

6.1: Findings of Siemens Bangladesh Limited:

Recommendation for Siemens Bangladesh Limited:

ASSIGNMENTS AND CONTRIBUTIONS

Accounts and Finance

LESSONS LEARNED FROM THE INTERNSHIP:

Personal development - Analytical Skills:

Personal Development - Communication Skills:

PERSONAL EXPERIENCE FROM THE INTERNSHIP:

Interactions with Supervisors and Co – workers:

Difficulties dealt during the internship

Internship experience: Expectation versus Reality

Influence of the Internship on my career plans

Annual Reports of Siemens.

RAFQUAT BINTE KADER

Finding a new and challenging position within any

Studied in BBA(Marketing) at North South University.

Ø Internship completed at Siemens Bangladesh Ltd.

Ø Dedicated & Self Reliant.

Ø Attended seminar on new product launch “Epoxy” of BERGER at Westin.

Ø Listening music & singing and watching motivational videos.