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5.1 Receive and Process Reservations
5.1 Receive and Process Reservations
01
D2.TTA.CL2.17
Describe the elements of the
reservation system
1
All reservation systems
require:
1. Ability to check availability
via
a chart, computer, or diary
2. Ability to offer alternatives
when the requested booking
is not available
3. Ability to provide information
on the costs and product
features
(continued)
Receive and Process Reservations Slide 2
Describe the elements of the
reservation system
1. Records the details and requirements of the
person making the reservation
2. Is a way of recording the acceptable method of
payment
3. Provides a confirmation of the details
You have received a phone call from Mai who is the manager
of a Travel and Tour company. She is putting together a
package for a Pharmaceutical Convention coming to your city.
Special requests
Confirmation number
Mr. and Mrs. Smith will be returning to the hotel for 4 nights. They
have 2 children aged 2 and 5. It is Mrs. Smith’s
birthday on the second night. The family
have a room rate that includes breakfast
every day in the Lotus Flower restaurant.
They have a hire car with them for the
days they are here
Receipts
Invoices
Vouchers
Confirmation letter