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ACTIVITY
FOR
LESSON 2.4
HOUSEKEEPING NCIV

GROUP 1
Feaster Nan Ignacio
Rosewelle Sarmiento
Clarence Dimaapi
John Michael Ramos
Julius Gallo
Samantha Flores
Kaycee De Jesus
 RAPPORT HOTEL
(MARAWI BRANCH)

*LOST ITEM RECORD

LIR no.

NAME OF PERSON WHO LOST THE ITEM:

LOST ITEM:
DATE AND TIME:
LOCATION:
CONTACT DETAILS:
DESCRIPTION OF LOST ITEM:

CLASSIFICATION OF LOST ITEM:

Valuable Non-valuable Perishable
NAME OF PERSON MAKING REPORT:
ACTION TAKEN:

REPORTED BY: RECEIVED BY:

 RAPPORT HOTEL
(MARAWI BRANCH)

FOUND ITEM RECORD

FIR no.

NAME OF FOUNDER:

DATE AND TIME:

LOCATION:

FOUND ITEM:

DESCRIPTION OF FOUND ITEM:

CLASSIFICATION OF FOUND ITEM:

Valuable Non-valuable Perishable

NAME OF OWNER:

CONTACT DETAILS:

ROOM #:

HOLDING TIMES:

ACTION TAKEN:

If claimed:

NAME OF CLAIMANT:

ITEM #:

PROOF OF IDENTITY:

SIGNATURE:

If not claimed:

DATE OF DISPOSAL:

REASON FOR DISPOSAL:

SIGNATURE:
 RAPPORT HOTEL
(MARAWI BRANCH)

SCRIPT AND SCENARIOS

1. A guest looking for a lost and found office

Ø The guest found an Aquaflask Tumbler in the lobby and proceed to look for the
L&F Office
Ø G: Excuse me, may I know where is the L&F Office? Because, I found an Aquaflask
tumbler in the lobby.
RA: Yes, Ma’am. This way, please.
HM: Please, fill up this form, Ma’am. Thank you for you concern
G: Okay Thank you.

FOUND ITEM RECORD

FIR no. 1

NAME OF FOUNDER: JENNIE KIM

DATE AND TIME: 2/23/23; 10:30AM

LOCATION: HOTEL LOBBY, 1ST FLOOR, TOP OF THE TABLE

FOUND ITEM: AQUAFLASK TUMBLER

DESCRIPTION OF FOUND ITEM: Aquaflask Tumbler, 60oz, Yellow, No damage

CLASSIFICATION OF FOUND ITEM:

Valuable Non-valuable Perishable

NAME OF OWNER: UNKNOWN

CONTACT DETAILS: UNKNOWN

ROOM #: UNKNOWN

HOLDING TIMES: 6 MONTHS

ACTION TAKEN: MAKE A RECORD

 2. A guest is complaining that his phone is broken upon claiming.
Ø G: Excuse me, why my phone is broken?! Maybe you don’t handle it with care!
HM: I’m sorry, Sir but according to this found item record your phone is already broken as it is
stated on the description part. *hand the found item record form*
G: Ahh…okay… Im sorry I though you mishandled it.
HM: It’s okay, Sir. We’re always willing to accommodate you

FOUND ITEM RECORD

FIR no. 2

NAME OF FOUNDER: Rusty Lopez

DATE AND TIME: January 5, 2023; 1:18PM

LOCATION: Inside Room# 547, Under the bed

FOUND ITEM: Smartphone

DESCRIPTION OF FOUND ITEM: Oppo phone, Color black with superman case, with screen cracked.

CLASSIFICATION OF FOUND ITEM:

Valuable Non-valuable Perishable

NAME OF OWNER: Raffy Tulfo

CONTACT DETAILS: 09123456789

ROOM #: 547

HOLDING TIMES: 6 months – 1 year

ACTION TAKEN: Recorded and keepsake in the lost and found

If claimed:

NAME OF CLAIMANT: Raffy Tulfo

ITEM #: 2

PROOF OF IDENTITY: Government ID

SIGNATURE: RTulfo
 3. The found item was given to a wrong guest.
Ø 2 guest are claiming a found same item with the same description, the Guest 1 already claimed the
item but the Guest 2 is also claiming that the item is hers.
Ø G2: I would like to claim a lost item.
HM: I’m sorry, Ma’am. But upon checking the record another guest already claimed the said item.
G2: But my item’s description is more appropriate to what I stated. What can we do about it?
HM: Okay, Ma’am. Don’t worry, I will try reaching out for the other claimant, so we can confirm
and settle this.
G2: Oh okay, thank you so much.
HM: *calling G1* Hello, good morning. Sir Reyes. This is from Rapport Lost and Found Department,
we would like to confirm the item you claimed awhile ago because someone is claiming it too.
G1: Actually, Im about to surrender this item to your office because I already found mine in my bag.
HM: Oh thank you, Sir. We will wait for you.
HM: Ma’am Infantes, the other claimant will surrender the item here. Please wait for a while.
G2: Okay, thank you.
G1:*arriving* Excuse me, I would like to surrender this wrong item I claimed.
HM: Thank you, Sir Reyes.
Ma’am Infantes here is the item that you’re claiming, please fill up this form.
G2: Thank you.

FOUND ITEM RECORD

FIR no. 4

NAME OF FOUNDER: Edwin Tulfo

DATE AND TIME: August 31, 2022 ; 12:34PM

LOCATION: 5th hallway

FOUND ITEM: Bracelet

DESCRIPTION OF FOUND ITEM: Gold, damage hook, Japan cut.

CLASSIFICATION OF FOUND ITEM:

Valuable Non-valuable Perishable

NAME OF OWNER: Maria Clara Infantes

CONTACT DETAILS: 0987654321

ROOM #: 501

HOLDING TIMES: 1 year

ACTION TAKEN: Recorded and keep in the lost and found

If claimed:

NAME OF CLAIMANT: Maria Clara Infantes

ITEM #: 4

PROOF OF IDENTITY: Government ID

SIGNATURE: Maria Clara Infantes

Note: As you can see on the reference # of the record form, it is updated to no. 4 since the no.3 is filled up by a
wrong claimant. After this, the manager wrote an incident report regarding this matter.
SOP OF RAPPORT LOST AND FOUND DEPARTMENT:
1. Check items for safety and legality and take appropriate actions
- If found items are suspicious don’t touch it and call the police immediately.
2. Tag the lost and found items.
- If there is a record form always make sure to also have a tag for double checking and
comparison.
3. Notify owner, if known.
4. Notify internal establishment staffs to facilitate return of found items
5. Make sure to record all the details of the lost or found items in the lost and found record form.
6. Be specific in the description of the item including the damages
7. Make a hard and soft copy of the form
8. Check for personal or contact details of the items
9. Check the classification of the item.
a. If the item is perishable, check the expiration date to set the holding time.
b. If the item is valuable and nonvaluable keep it to managers office.
10. When someone is claiming an item,
a. Ask for the description
b. Ask for the time and date when he or she lost the item.
c. Ask for proof of identification.
d. Make sure to get the contact details.
e. Ask the claimant to fill-up the claim form.
11. When item is not claimed during the holding time,
a. Make a record what the action taken to the item.
b. Make a record who is the person that take the action.
c. If the item is valuable or non-valuable after the holding period, the finder have the rights to
keep the item, as per SOP.
 LOST AND FOUND TAGS

DATE:
ROOM #:
NAME:
CONTACT DETAILS:
ITEM:
LOST

DESCRIPTION OF ITEM:
TAG REF. #:
REPORT BY:
SIGNATURE:

DATE:
FOUND AT:
FOUND BY:
CONTACT DETAILS:
ITEM:
FOUND

DESCRIPTION OF ITEM:
TAG REF. #:
CLAIMED BY:
SIGNATURE: