Scribd Logo
Upload

Welcome to Scribd!

  • PT Criteria HME208

    Uploaded by

    Zhara Fajiculay
    5 views2 pages
    The document contains two performance tasks for taking hotel reservations over the phone - one where payment will be made by charging a credit card, and one where payment will be made by charging a company. Both tasks list 28 criteria to be completed within 5 minutes, such as answering the phone promptly, confirming arrival/departure dates, obtaining guest and payment details, providing reservation details and confirmation instructions. The evaluator is to check off whether each criteria is completed correctly.

    Original Description:

    hotel

    Original Title

    PT-Criteria-HME208

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document contains two performance tasks for taking hotel reservations over the phone - one where payment will be made by charging a credit card, and one where payment will be made by charging a company. Both tasks list 28 criteria to be completed within 5 minutes, such as answering the phone promptly, confirming arrival/departure dates, obtaining guest and payment details, providing reservation details and confirmation instructions. The evaluator is to check off whether each criteria is completed correctly.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views2 pages

    PT Criteria HME208

    Uploaded by

    Zhara Fajiculay
    The document contains two performance tasks for taking hotel reservations over the phone - one where payment will be made by charging a credit card, and one where payment will be made by charging a company. Both tasks list 28 criteria to be completed within 5 minutes, such as answering the phone promptly, confirming arrival/departure dates, obtaining guest and payment details, providing reservation details and confirmation instructions. The evaluator is to check off whether each criteria is completed correctly.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    PERFORMANCE TASK:

    RESERVATIONS: CHARGE TO CARD

    Name/s: Date:

    CRITERIA YES NO
    l. Pen and paper were prepared
    2. Telephone was answered within 3 rings
    3. The hotel was identified
    4. Assistance was offered to the caller
    5. Caller was asked for the arrival date
    6. Caller was asked for departure date or duration of stay
    7. Caller was asked for number of guests
    8. The Reservations Chart was checked
    9. Caller was informed of available room/s
    l0. Caller was informed of the room rate
    ll. Caller was asked for Guest’s Name
    l2. Caller was asked for Contact Number
    l3. Caller was asked for Email Address
    l4. Caller was asked for Payment/Billing Terms
    l5. Caller was asked for Card Name
    l6. Caller was asked for Card Number
    l7. Caller was asked for Expiry Date
    l8. Guest name was verified
    l9. Arrival date was verified
    20. Departure date/duration was verified
    2l. Room type was verified
    22. Room rate was verified
    23. Payment terms was verified
    24. Instructions on Confirmation Notice were given
    25. Further assistance was offered
    26. Caller was thanked
    27. All details on Reservations Form are correct
    28. The task had been completed within 5 minutes

    Comments/Suggestions

    Ms. Kristine B. Gutierrez


    HME 208 Instructor
    PERFORMANCE TASK:
    RESERVATIONS: CHARGE TO COMPANY

    Name/s: Date:

    CRITERIA YES NO
    l. Pen and paper was prepared
    2. Telephone was answered within 3 rings
    3. The hotel was identified
    4. Assistance was offered to the caller
    5. Caller was asked for the arrival date
    6. Caller was asked for departure date or duration of stay
    7. Caller was asked for number of guests
    8. The Reservations Chart was checked
    9. Caller was informed of available room/s
    l0. Caller was informed of the room rate
    ll. Caller was asked for Guest’s Name
    l2. Caller was asked for Contact Number
    l3. Caller was asked for Email Address
    l4. Caller was asked for Payment/Billing Terms
    l5. Caller was asked for name of the company
    l6. Company was checked from the Credit List
    l7. Letter of Authorization was requested from the caller
    l8. Guest name was verified
    l9. Arrival date was verified
    20. Departure date/duration was verified
    2l. Room type was verified
    22. Room rate was verified
    23. Payment terms was verified
    24. Instructions on Confirmation Notice were given
    25. Further assistance was offered
    26. Caller was thanked
    27. All details on Reservations Form are correct
    28. The task had been completed within 5 minutes

    Comments/Suggestions

    Ms. Kristine B. Gutierrez


    HME 208 Instructor

    You might also like