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Audit Plan

Process to Audit (Audit Scope):

Audit Date(s): Auditor:


Audit #: Auditor:
Site(s) to Audit:
Applicable Standard Clauses:
ISO 9001:2015 – Complete ISO 14001:2015 – Complete

ISO 45001:2018 – Complete

Applicable Processes to Audit Rev.

Context

4. Context Management 00

Leadership

5.1. Leadership and Commitment 00

5.2. Policies 00

5.3. Organizational Roles, Responsibilities and Accountabilities 00

5.4. Participation and Consultation 00

Planning

6.1. Actions to address Hazards, Risks and Opportunities 00

6.2. Objectives and Planning to Achieve them 00

6.3. Management of Change 00

Support

7.1. Resources 00

7.2. Competence 00

7.3. Awareness N/A

7.4. Communication 00

7.5. Control of Documented Information 00

Operation

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8.1. Operational Planning and Control 00

8.2. Requirements for Products and Services 00

8.3. Design and Development 00

8.4. Control of Externally Provided Inputs 00

8.5. Production and Service Provision 00

8.6. Release of Products and Services N/A

8.7. Control of Nonconforming Outputs 00

8.8. Emergency Planning and Control 00

Performance Evaluation

9.1. Monitoring, Measurement, Analysis and Evaluation 00

9.2. Internal Audit 00

9.3. Management Review 00

Improvement

10.1&2. Non-Conformances, Preventative and Corrective Action 00

10.3. Continual Improvement 00

Applicable Checklist to Audit Against

ISO 9001:2015 Quality Management System Requirements - Self-assessment Checklist

ISO 14001:2015 Environmental Management System Requirements - Self-assessment Checklist

ISO 45001:2018 Occupational Health & Safety Management System Self-assessment Checklist

Comparison of Documentation vs Requirements vs Actual Practice

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YES / NO /
QUESTION EVIDENCE / NOTES SHEET REF #
NA

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4. CONTEXT MANAGEMENT

4.1. Understanding the organization and its context

9001

determine external and internal issues

monitor and review information about these external


and internal issues

14001

determine external and internal issues (environmental


conditions being affected by or capable of affecting
the organization)

45001

determine external and internal issues

4.2. Understanding the needs and expectations of interested parties

9001

determine interested parties

determine requirements

monitor and review information

14001

determine interested parties

determine needs and expectations

compliance obligations

45001

determine interested parties (addition to workers)

determine needs and expectations

compliance obligations

4.3. Determining the scope of the management system

9001

determine the boundaries and applicability

consider external and internal issues

consider requirements of relevant interested parties

consider products and services

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apply all the requirements

scope available and be maintained

types of products and services in scope

non-applicability and justification (with no affect on the


organization’s ability or responsibility)

14001

determine the boundaries and applicability

consider external and internal issues

consider compliance obligations

consider units, functions and physical boundaries

consider activities, products and services

consider authority and ability to exercise control and


influence

activities, products and services included in


management system

45001

determine the boundaries and applicability

consider external and internal issues

consider compliance obligations

account for planned or performed work-related


activities

activities, products and services included in


management system

scope available

4.4 Management system and its processes

9001

establish, implement, maintain and continually


improve system

determine the processes needed and application:

determine inputs and outputs

determine sequence and interaction

effective operation and control

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determine resources

responsibilities and authorities

risks and opportunities

evaluation and changes

improvement

maintain documented information

retain documented information

14001

establish, implement, maintain and continually


improve system

determine sequence and interaction

knowledge gained in 4.1 and 4.2

45001

establish, implement, maintain and continually


improve system

determine sequence and interaction

Effectiveness of the Process

Review the applicable procedure(s) for this process and answer the questions below.

QUESTION YES / NO / NA EVIDENCE / NOTES SHEET REF #

Are the procedure steps accurate and complete as


compared to true practice?

INDICATE ANY PROBLEMS YOU UNCOVERED WITH THE PROCESS:

None

YES / NO /
QUESTION EVIDENCE / NOTES SHEET REF #
NA

5. LEADERSHIP

5.1 Leadership and commitment

5.1.1 General

9001

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demonstrate leadership and commitment

5.1.2 Customer focus

9001

requirements are determined, understood and


consistently met

risks and opportunities are determined and addressed

focus on enhancing customer satisfaction

5.2 Policy

9001

establish, implement and maintain a quality policy

communicate the policy

14001

establish, implement and maintain a quality policy

communicate the policy

45001

establish, implement and maintain a quality policy

communicate the policy

5.3 Organizational roles, responsibilities and authorities

9001

assign responsibilities and authorities

communicated and understood

14001

assign responsibilities and authorities

communicated and understood

45001

assign responsibilities and authorities

communicated and understood

5.4 Consultation and participation of workers

45001

process(es) for consultation and participation

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resources necessary

access to information

remove obstacles or barriers

consultation of non-managerial workers

Effectiveness of the Process

Review the applicable procedure(s) for this process and answer the questions below.

QUESTION YES / NO / NA EVIDENCE / NOTES SHEET REF #

Are the procedure steps accurate and complete as


compared to true practice?

INDICATE ANY PROBLEMS YOU UNCOVERED WITH THE PROCESS:

QUESTION YES / NO / NA EVIDENCE / NOTES SHEET REF #

6. PLANNING

6. Planning

6.1 Actions to address risks and opportunities

6.1.1 General

9001

consider 4.1 & 4.2

achieve its intended result

enhance desirable effects

prevent, or reduce, undesired effects

achieve improvement

plan actions to address these risks and opportunities

plan to integrate and implement the actions

evaluate the effectiveness

14001

establish, implement and maintain process(es)

consider 4.1 & 4.2 & scope

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determine risks and opportunities

achieve its intended result

prevent, or reduce, undesired effects

achieve improvement

determine potential emergency situations - Scope

45001

establish, implement and maintain process(es)

consider 4.1 & 4.2 & 4.3

determine risks and opportunities

achieve intended result

prevent, or reduce, undesired effects

achieve improvement

account for hazards, risks, opportunities,


requirements

maintain documented information on risks and


opportunities, process(es) and actions needed

6.1.2 Planning / Aspects / HIRA & Opportunities

9001

plan actions to address these risks and opportunities

plan to integrate and implement the actions

evaluate the effectiveness

14001

determine environmental aspects

account for changes, abnormal conditions

determine significant environmental aspects

communicate significant environmental aspects

maintain documented information

45001

establish, implement and maintain process(es):

work organization, social factors, leadership and


culture

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routine and non-routine activities and situations

achieve its intended result

relevant incidents, internal or external

emergency situations

people

other issues

changes

hierarchy of controls

consider best practices, technological options, and


financial, operational and business requirements

6.1.3 Compliance obligations

14001

determine and have access to compliance obligations

compliance obligations apply to organization

account for compliance obligations

maintain documented information

45001

establish, implement and maintain process(es):

determine and have access to compliance obligations

compliance obligations apply to organization and


communication

account for compliance obligations

maintain documented information

6.1.4 Planning

14001

address significant environmental aspects

address compliance obligations

address risks and opportunities

integrate and implement the actions

evaluate effectiveness

consider technological options, and financial,

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operational and business requirements

45001

address risks and opportunities

address requirements

prepare for and respond to emergency situations

integrate and implement the actions

evaluate effectiveness

hierarchy of controls and outputs

consider best practices, technological options, and


financial, operational and business requirements

6.2 Objectives and planning to achieve them

6.2.1 Objectives

9001

establish objectives

maintain documented information

14001

establish objectives

maintain documented information

45001

establish objectives

maintain documented information

6.2.2 Planning

9001

planning how to achieve, what, who, when, how,


monitoring etc.

14001

planning how to achieve, what, who, when, how,


monitoring etc.

45001

planning how to achieve, what, who, when, how,


monitoring etc.

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6.3 Planning for Changes

9001

Planning for changes and consequences, purpose,


integrity, resources, responsibilities and authorities

Effectiveness of the Process

Review the applicable procedure(s) for this process and answer the questions below.

QUESTION YES / NO / NA EVIDENCE / NOTES SHEET REF #

Are the procedure steps accurate and complete as


compared to true practice?

INDICATE ANY PROBLEMS YOU UNCOVERED WITH THE PROCESS:

None

7. Support

7.1 Resources

7.1.1 General

9001

determine and provide the resources needed

consider capabilities of, and constraints on, existing


internal resources

Consider what needs to be obtained from external


providers

14001

determine and provide the resources needed

45001

determine and provide the resources needed

7.1.2 People

9001

determine and provide the persons necessary

7.1.3 Infrastructure

9001

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determine, provide and maintain the infrastructure

7.1.4 Environment for the operation of processes

9001

determine, provide and maintain the environment

7.1.5 Monitoring and measuring resources

7.1.5.1 General

9001

determine and provide the resources

ensure that the resources provided are suitable

ensure that the resources provided are maintained

retain appropriate documented information

7.1.5.2 Measurement traceability

9001

measuring equipment shall be calibrated or verified

measuring equipment shall be identified

measuring equipment shall be safeguarded from


adjustments, damage or deterioration

determine if the validity of previous measurement


results has been adversely
affected

7.1.6 Organizational knowledge

9001

determine the knowledge necessary

knowledge maintained and made available

consider its current knowledge and determine how


to acquire or access any necessary additional
knowledge

7.2 Competence

9001

determine the necessary competence

ensure persons are competent

take actions to acquire the necessary competence,

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and evaluate the effectiveness of the actions taken

retain appropriate documented information

14001

determine the necessary competence

ensure persons are competent

training needs associated with its environmental


aspects

take actions to acquire the necessary competence,


and evaluate the effectiveness of the actions taken

45001

determine the necessary competence

ensure that workers are competent

take actions to acquire and maintain the necessary


competence, and evaluate the effectiveness of the
actions taken

retain appropriate documented information

7.3 Awareness

9001

ensure that persons are aware of policy

ensure that persons are aware of objectives

ensure that persons are aware of their contribution

ensure that persons are aware of implications of not


conforming

14001

ensure that persons are aware of policy

ensure that persons are aware of significant


environmental aspects

ensure that persons are aware of their contribution

ensure that persons are aware of implications of not


conforming

45001

ensure that persons are aware of policy and


objectives

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ensure that persons are aware of their contribution

ensure that persons are aware of implications of not


conforming

ensure that persons are aware of incidents and the


outcomes of investigations

ensure that persons are aware of hazards, OH&S


risks and actions determined

ensure that persons are aware of the ability to remove


themselves from work situations

7.4 Communication

7.4.1 General

9001

determine the internal and external communications,


what, when, with whom, how, who

14001

establish, implement and maintain the process(es),


what, when, with whom, how

take into account its compliance obligations

environmental information communicated is


consistent

respond to relevant communications

retain documented information

45001

establish, implement and maintain the process(es),


what, when, with whom, other interested parties, how,
take into account diversity aspects

views of external interested parties are considered

take into account compliance obligations

consistent with information generated

respond to relevant communications

retain documented information

7.4.2 Internal communication

14001

communicate relevant information among the various

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levels and functions

communication process(es) contribute to continual


improvement

45001

communicate relevant information among the various


levels and functions

communication process(es) contribute to continual


improvement

7.4.3 External communication

14001

externally communicate relevant information

45001

externally communicate relevant information

7.5 Documented information

7.5.1 General

9001

system includes documented information required and


determined by the organization as being necessary

14001

system includes documented information required and


determined by the organization as being necessary

45001

system includes documented information required and


determined by the organization as being necessary

7.5.2 Creating and updating

9001

ensure appropriate identification and description

ensure appropriate format

ensure review and approval for suitability and


adequacy

14001

ensure appropriate identification and description

ensure appropriate format

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ensure review and approval for suitability and
adequacy

45001

ensure appropriate identification and description

ensure appropriate format

ensure review and approval for suitability and


adequacy

7.5.3 Control of documented information

9001

ensure availability and suitability for use

ensure adequate protection

address activities of distribution, access, retrieval


and use

address activities of storage and preservation,


including preservation of legibility

address activities of control of changes

address activities of retention and disposition

identify and control information of external origin

protect evidence of conformity

14001

ensure availability and suitability for use

ensure adequate protection

address activities of distribution, access, retrieval


and use

address activities of storage and preservation,


including preservation of legibility

address activities of control of changes

address activities of retention and disposition

identify and control information of external origin

45001

ensure availability and suitability for use

ensure adequate protection

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address activities of distribution, access, retrieval
and use

address activities of storage and preservation,


including preservation of legibility

address activities of control of changes

address activities of retention and disposition

identify and control information of external origin

Effectiveness of the Process

Review the applicable procedure(s) for this process and answer the questions below.

QUESTION YES / NO / NA EVIDENCE / NOTES SHEET REF #

Are the procedure steps accurate and complete as


compared to true practice?

INDICATE ANY PROBLEMS YOU UNCOVERED WITH THE PROCESS:

8. Operation

8.1 Operational planning and control

8.1.1 General

9001

plan, implement and control the processes (see 4.4)

implement the actions determined in Clause 6, by:

determining the requirements

establishing criteria for processes and acceptance of


products and services

determining the resources needed

implementing control of the processes

determine, maintain and retain documented


information

output of planning is suitable

control planned changes, review consequences of


unintended changes and take action to mitigate any
adverse effects

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ensure that outsourced processes are controlled

45001

plan, implement, control and maintain the processes


needed to meet requirements

implement the actions determined in Clause 6 by:

establishing criteria for the processes

implementing control of the processes

maintaining and retaining documented information

adapting work to workers

8.1.2 Eliminating hazards and reducing OH&S risks

establish, implement and maintain a process(es)


for the elimination of hazards and reduction of
OH&S risks:

eliminate the hazard

substitute with less hazardous processes, operations,


materials or equipment

use engineering controls and reorganization of work

use administrative controls, including training

use adequate personal protective equipment

8.1.3 Management of change

establish a process(es) for the implementation and


control of planned temporary and permanent changes
that impact OH&S performance, including:

new products, services and processes, or changes to


existing products, services and processes

changes to legal requirements and other requirements

changes in knowledge or information about hazards


and OH&S risks

developments in knowledge and technology

review the consequences of unintended changes,


taking action to mitigate any adverse effects, as
necessary

8.1.4 Procurement

8.1.4.1 General

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establish, implement and maintain a process(es) to
control the procurement of products and services

8.1.4.2 Contractors

coordinate its procurement process(es) with its


contractors, to identify hazards and to assess and
control the OH&S risks, arising from the:

contractors’ activities and operations that impact the


organization

organization’s activities and operations that impact the


contractors’ workers

contractors’ activities and operations that impact other


interested parties in the workplace

ensure that the requirements of its OH&S


management system are met by contractors and their
workers

procurement process(es) shall define and apply


occupational health and safety criteria for the
selection of contractors

8.1.4.3 Outsourcing

ensure that outsourced functions and processes are


controlled

ensure that its outsourcing arrangements are


consistent with legal requirements and other
requirements and with achieving the intended
outcomes

The type and degree of control to be applied to these


functions and processes shall be defined within the
OH&S management system

8.2 Requirements for products and services

8.2.1 Customer communication

9001

Communication with customers shall include:

providing information relating to products and services

handling enquiries, contracts or orders, including


changes

obtaining customer feedback relating to products and


services, including customer complaints

handling or controlling customer property

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establishing specific requirements for contingency
actions, when relevant

8.2.2 Determining the requirements for


products and services

ensure that:

the requirements for the products and services are


defined, including:

any applicable statutory and regulatory requirements;

those considered necessary by the organization;

the organization can meet the claims for the products


and services it offers.

8.2.3 Review of the requirements for products


and services

ensure that it has the ability to meet the requirements


for products and
services to be offered to customers.

conduct a review before committing to supply


products and services to a customer, to include:

requirements specified by the customer, including the


requirements for delivery and post-delivery
activities;

requirements not stated by the customer, but


necessary for the specified or intended use, when
known;

requirements specified by the organization;

statutory and regulatory requirements applicable to


the products and services;

contract or order requirements differing from those


previously expressed.

ensure that contract or order requirements differing


from those previously
defined are resolved.

customer’s requirements shall be confirmed by the


organization before acceptance, when the
customer does not provide a documented statement
of their requirements.

retain documented information, as applicable:

on the results of the review;

on any new requirements for the products and

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services

8.2.4 Changes to requirements for products


and services

ensure that relevant documented information is


amended, and that relevant persons are made aware
of the changed requirements, when the requirements
for products and services are changed.

8.2 Emergency preparedness and response

establish, implement and maintain a process(es)


needed to prepare for and respond to potential
emergency situations, as identified in 6.1.2.1,
including:

establishing a planned response to emergency


situations, including the provision of first aid;

providing training for the planned response;

periodically testing and exercising the planned


response capability;

evaluating performance and, as necessary, revising


the planned response, including after testing and in
particular after the occurrence of emergency
situations;

communicating and providing relevant information to


all workers on their duties and responsibilities;

communicating relevant information to contractors,


visitors, emergency response services, government
authorities and, as appropriate, the local community;

taking into account the needs and capabilities of all


relevant interested parties and ensuring their
involvement, as appropriate, in the development of
the planned response.

maintain and retain documented information on the


process(es) and on the plans for responding to
potential emergency situations.

8.3 Design and development of products and services

8.3.1 General

9001

establish, implement and maintain a design and


development process that is
appropriate to ensure the subsequent provision of
products and services

8.3.2 Design and development planning

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9001

consider:

the nature, duration and complexity of the design and


development activities;

the required process stages, including applicable


design and development reviews;

the required design and development verification and


validation activities;

the responsibilities and authorities involved in the


design and development process;

the internal and external resource needs for the


design and development of products and services;

the need to control interfaces between persons


involved in the design and development process;

the need for involvement of customers and users in


the design and development process;

the requirements for subsequent provision of products


and services;

the level of control expected for the design and


development process by customers and other
relevant interested parties;

the documented information needed to demonstrate


that design and development requirements
have been met.

8.3.3 Design and development inputs

9001

determine the requirements essential for the specific


types of products and services to be designed and
developed. The organization shall consider:

functional and performance requirements;

information derived from previous similar design and


development activities;

statutory and regulatory requirements;

standards or codes of practice that the organization


has committed to implement;

potential consequences of failure due to the nature of


the products and services.

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adequate for design and development purposes,
complete and unambiguous.

conflicting design and development inputs shall be


resolved.

retain documented information on design and


development inputs.

8.3.4 Design and development controls

9001

apply controls to the design and development process


to ensure that:

the results to be achieved are defined;

reviews are conducted to evaluate the ability of the


results of design and development to meet
requirements;

verification activities are conducted to ensure that the


design and development outputs meet the
input requirements;

validation activities are conducted to ensure that the


resulting products and services meet the
requirements for the specified application or intended
use;

any necessary actions are taken on problems


determined during the reviews, or verification and
validation activities;

documented information of these activities is retained.

8.3.5 Design and development outputs

9001

ensure that design and development outputs:

meet the input requirements;

are adequate for the subsequent processes for the


provision of products and services;

include or reference monitoring and measuring


requirements, as appropriate, and acceptance criteria;

specify the characteristics of the products and


services that are essential for their intended purpose
and their safe and proper provision.

retain documented information on design and


development outputs.

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8.3.6 Design and development changes

9001

8.4 Control of externally provided processes, products and services

8.4.1 General

9001

ensure that externally provided processes, products


and services conform to requirements.

determine the controls to be applied to externally


provided processes, products
and services when:

products and services from external providers are


intended for incorporation into the organization’s
own products and services;

products and services are provided directly to the


customer(s) by external providers on behalf of
the organization;

a process, or part of a process, is provided by an


external provider as a result of a decision by the
organization.

determine and apply criteria for the evaluation,


selection, monitoring of
performance, and re-evaluation of external providers,
based on their ability to provide processes or
products and services in accordance with
requirements.

retain documented
information of these activities and any necessary
actions arising from the evaluations.

8.4.2 Type and extent of control

ensure that externally provided processes, products


and services do not
adversely affect the organization’s ability to
consistently deliver conforming products and services
to
its customers.

The organization shall:

ensure that externally provided processes remain


within the control of its quality management
system;

define both the controls that it intends to apply to an


external provider and those it intends to apply

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to the resulting output;

take into consideration:

the potential impact of the externally provided


processes, products and services on the
organization’s ability to consistently meet customer
and applicable statutory and regulatory
requirements;

the effectiveness of the controls applied by the


external provider;

determine the verification, or other activities,


necessary to ensure that the externally provided
processes, products and services meet requirements.

8.4.3 Information for external providers

ensure the adequacy of requirements prior to their


communication to the
external provider.

communicate to external providers its requirements


for:

the processes, products and services to be provided;

the approval of:

products and services;

methods, processes and equipment;

the release of products and services;

competence, including any required qualification of


persons;

the external providers’ interactions with the


organization;

control and monitoring of the external providers’


performance to be applied by the organization;

verification or validation activities that the


organization, or its customer, intends to perform at the
external providers’ premises.

8.5 Production and service provision

8.5.1 Control of production and service


provision

implement production and service provision under


controlled conditions.

Controlled conditions shall include, as applicable:

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the availability of documented information that
defines:

the characteristics of the products to be produced, the


services to be provided, or the activities
to be performed;

the results to be achieved;

the availability and use of suitable monitoring and


measuring resources;

the implementation of monitoring and measurement


activities at appropriate stages to verify that
criteria for control of processes or outputs, and
acceptance criteria for products and services,
have been met;

the use of suitable infrastructure and environment for


the operation of processes;

the appointment of competent persons, including any


required qualification;

the validation, and periodic revalidation, of the ability


to achieve planned results of the processes
for production and service provision, where the
resulting output cannot be verified by subsequent
monitoring or measurement;

the implementation of actions to prevent human error;

the implementation of release, delivery and post-


delivery activities.

8.5.2 Identification and traceability

use suitable means to identify outputs when it is


necessary to ensure the
conformity of products and services.

identify the status of outputs with respect to


monitoring and measurement
requirements throughout production and service
provision.

control the unique identification of the outputs when


traceability is a
requirement, and shall retain the documented
information necessary to enable traceability.

8.5.3 Property belonging to customers or


external providers

exercise care with property belonging to customers or


external providers while
it is under the organization’s control or being used by

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the organization.

identify, verify, protect and safeguard customers’ or


external providers’ property
provided for use or incorporation into the products and
services.

the property of a customer or external provider is lost,


damaged or otherwise found to be
unsuitable for use, the organization shall report this to
the customer or external provider and retain
documented information on what has occurred.

8.5.4 Preservation

preserve the outputs during production and service


provision, to the extent
necessary to ensure conformity to requirements.

8.5.5 Post-delivery activities

meet requirements for post-delivery activities


associated with the products
and services.

consider:

statutory and regulatory requirements;

the potential undesired consequences associated with


its products and services;

the nature, use and intended lifetime of its products


and services;

customer requirements;

customer feedback.

8.5.6 Control of changes

review and control changes for production or service


provision, to the extent
necessary to ensure continuing conformity with
requirements.

retain documented information describing the results


of the review of changes,
the person(s) authorizing the change, and any
necessary actions arising from the review.

8.6 Release of products and services

implement planned arrangements, at appropriate


stages, to verify that the
product and service requirements have been met.

release of products and services to the customer shall

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not proceed until the planned arrangements
have been satisfactorily completed, unless otherwise
approved by a relevant authority and, as
applicable, by the customer.

retain documented information on the release of


products and services. The
documented information shall include:

evidence of conformity with the acceptance criteria;

traceability to the person(s) authorizing the release.

8.7 Control of nonconforming outputs

ensure that outputs that do not conform to their


requirements are
identified and controlled to prevent their unintended
use or delivery.

take appropriate action based on the nature of the


nonconformity and its effect
on the conformity of products and services. This shall
also apply to nonconforming products and
services detected after delivery of products, during or
after the provision of services.

deal with nonconforming outputs in one or more of the


following ways:

correction;

segregation, containment, return or suspension of


provision of products and services;

informing the customer;

obtaining authorization for acceptance under


concession.

Conformity to the requirements shall be verified when


nonconforming outputs are corrected.

retain documented information that:

describes the nonconformity;

describes the actions taken;

describes any concessions obtained;

identifies the authority deciding the action in respect


of the nonconformity.

Verify the Effectiveness of the Process

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Review the applicable procedure(s) for this process and answer the questions below.

QUESTION YES / NO / NA EVIDENCE / NOTES SHEET REF #

Are the procedure steps accurate and complete as


compared to true practice?

INDICATE ANY PROBLEMS YOU UNCOVERED WITH THE PROCESS:

9. Performance Evaluation

9.1 Monitoring, measurement, analysis and performance evaluation

9.1.1 General

9001

determine:

what needs to be monitored and measured;

the methods for monitoring, measurement, analysis


and evaluation needed to ensure valid results;

when the monitoring and measuring shall be


performed;

when the results from monitoring and measurement


shall be analysed and evaluated

evaluate the performance and the effectiveness of the


quality management system

retain appropriate documented information as


evidence of the results.

45001

establish, implement and maintain a process(es) for


monitoring, measurement, analysis and performance
evaluation.

determine:

what needs to be monitored and measured, including:

the extent to which legal requirements and other


requirements are fulfilled;

its activities and operations related to identified


hazards, risks and opportunities;

progress towards achievement of the organization’s

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OH&S objectives;

effectiveness of operational and other controls;

methods for monitoring, measurement, analysis and


performance evaluation, as applicable, to ensure valid
results;

criteria against which the organization will evaluate its


OH&S performance;

when the monitoring and measuring shall be


performed;

when the results from monitoring and measurement


shall be analysed, evaluated and communicated

evaluate the OH&S performance, and determine the


effectiveness of the OH&S management system.

ensure that monitoring and measuring equipment is


calibrated or verified as applicable, and is used and
maintained as appropriate.

retain appropriate documented information:

evidence of the results of monitoring, measurement,


analysis and performance evaluation;

on the maintenance, calibration or verification of


measuring equipment.

9.1.2 Customer satisfaction

9001

monitor customers’ perceptions of the degree to


which their needs and
expectations have been fulfilled.

determine the methods for obtaining,


monitoring and reviewing this information.

9.1.2 Evaluation of compliance

45001

establish, implement and maintain a process(es) for


evaluating compliance with legal requirements and
other requirements (see 6.1.3).

determine the frequency and method(s) for the


evaluation of compliance;

evaluate compliance and take action if needed (see


10.2);

maintain knowledge and understanding of its

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compliance status with legal requirements and other
requirements;

retain documented information of the compliance


evaluation result(s).

9.1.3 Analysis and evaluation

9001

analyse and evaluate appropriate data and


information arising from monitoring
and measurement.

The results of analysis shall be used to evaluate:

conformity of products and services;

the degree of customer satisfaction;

the performance and effectiveness of the quality


management system;

if planning has been implemented effectively;

the effectiveness of actions taken to address risks and


opportunities;

the performance of external providers;

the need for improvements to the quality management


system.

9.2 Internal audit

9001

conduct internal audits at planned intervals to provide


information on
whether the quality management system:

conforms to:

requirements for its quality management system;

requirements of this International Standard;

effectively implemented and maintained.

plan, establish, implement and maintain an audit


programme(s) including the frequency, methods,
responsibilities, planning requirements and reporting,
which shall take into consideration the
importance of the processes concerned, changes
affecting the organization, and the results of
previous audits;

define the audit criteria and scope for each audit;

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select auditors and conduct audits to ensure
objectivity and the impartiality of the audit process;

ensure that the results of the audits are reported to


relevant management;

take appropriate correction and corrective actions


without undue delay;

retain documented information as evidence of the


implementation of the audit programme and the
audit results.

45001

conduct internal audits at planned intervals to provide


information on whether the OH&S management
system:

conforms to:

organization’s own requirements for its OH&S


management system, including the OH&S policy and
OH&S objectives;

the requirements of this document;

is effectively implemented and maintained.

plan, establish, implement and maintain an audit


programme(s) including the frequency, methods,
responsibilities, consultation, planning requirements
and reporting, which shall take into consideration the
importance of the processes concerned and the
results of previous audits;

define the audit criteria and scope for each audit;

select auditors and conduct audits to ensure


objectivity and the impartiality of the audit process;

ensure that the results of the audits are reported to


relevant managers; ensure that relevant audit results
are reported to workers, and, where they exist,
workers’ representatives, and other relevant
interested parties;

take action to address nonconformities and


continually improve its OH&S performance (see
Clause 10);

retain documented information as evidence of the


implementation of the audit programme and the audit
results.

9.3 Management review

9.3.1 General

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9001

review the organization’s quality management system,


at planned intervals, to
ensure its continuing suitability, adequacy,
effectiveness and alignment with the strategic
direction of
the organization.

45001

review the organization’s OH&S management system,


at planned intervals, to ensure its continuing
suitability, adequacy and effectiveness.

management review shall include consideration of:

the status of actions from previous management


reviews;

changes in external and internal issues that are


relevant to the OH&S management system including:

the needs and expectations of interested parties;

legal requirements and other requirements;

risks and opportunities;

extent to which the OH&S policy and the OH&S


objectives have been met;

information on the OH&S performance, including


trends in:

incidents, nonconformities, corrective actions and


continual improvement;

monitoring and measurement results;

results of evaluation of compliance with legal


requirements and other requirements;

audit results;

consultation and participation of workers;

risks and opportunities;

adequacy of resources for maintaining an effective


OH&S management system;

relevant communication(s) with interested parties;

opportunities for continual improvement.

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outputs of the management review shall include
decisions related to:

continuing suitability, adequacy and effectiveness of


the OH&S management system in achieving its
intended outcomes;

continual improvement opportunities;

any need for changes to the OH&S management


system;

resources needed;

actions if needed;

opportunities to improve integration of the OH&S


management system with other business processes;

any implications for the strategic direction of the


organization.

communicate the relevant outputs of management


reviews to workers, and, where they exist, workers’
representatives (see 7.4).

retain documented information as evidence of the


results of management reviews.

9.3.2 Management review inputs

9001

management review shall be planned and carried out


taking into consideration:

the status of actions from previous management


reviews;

changes in external and internal issues that are


relevant to the quality management system;

information on the performance and effectiveness of


the quality management system, including
trends in:

customer satisfaction and feedback from relevant


interested parties;

the extent to which quality objectives have been met;

process performance and conformity of products and


services;

nonconformities and corrective actions;

monitoring and measurement results;

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audit results;

the performance of external providers;

the adequacy of resources;

the effectiveness of actions taken to address risks and


opportunities (see 6.1);

opportunities for improvement.

9.3.3 Management review outputs

9001

outputs of the management review shall include


decisions and actions related to:

opportunities for improvement;

any need for changes to the quality management


system;

resource needs.

retain documented information as evidence of the


results of management reviews.

Verify the Effectiveness of the Process

Review the applicable procedure(s) for this process and answer the questions below.

QUESTION YES / NO / NA EVIDENCE / NOTES SHEET REF #

Are the procedure steps accurate and complete as


compared to true practice?

INDICATE ANY PROBLEMS YOU UNCOVERED WITH THE PROCESS:

None

10 Improvement

10.1 General

9001

determine and select opportunities for improvement


and implement any
necessary actions to meet customer requirements
and enhance customer satisfaction.

shall include:

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improving products and services to meet
requirements as well as to address future needs and
expectations;

correcting, preventing or reducing undesired effects;

improving the performance and effectiveness of the


quality management system.

45001

determine opportunities for improvement (see Clause


9) and implement necessary actions to achieve the
intended outcomes of its OH&S management system.

10.2 Incident, nonconformity and corrective action

9001

nonconformity occurs, including any arising from


complaints, the organization shall:

react to the nonconformity and, as applicable:

take action to control and correct it;

deal with the consequences;

evaluate the need for action to eliminate the cause(s)


of the nonconformity, in order that it does not
recur or occur elsewhere, by:

reviewing and analysing the nonconformity;

determining the causes of the nonconformity;

determining if similar nonconformities exist, or could


potentially occur;

implement any action needed;

review the effectiveness of any corrective action


taken;

update risks and opportunities determined during


planning, if necessary;

make changes to the quality management system, if


necessary.

actions shall be appropriate to the effects of the


nonconformities encountered.

retain documented information as evidence of:

the nature of the nonconformities and any subsequent


actions taken;

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the results of any corrective action.

45001

establish, implement and maintain a process(es),


including reporting, investigating and taking action, to
determine and manage incidents and
nonconformities.

When an incident or a nonconformity occurs, the


organization shall:

react in a timely manner to the incident or


nonconformity and, as applicable:

take action to control and correct it;

deal with the consequences;

evaluate, with the participation of workers (see 5.4)


and the involvement of other relevant interested
parties, the need for corrective action to eliminate the
root cause(s) of the incident or nonconformity, in order
that it does not recur or occur elsewhere, by:

investigating the incident or reviewing the


nonconformity;

determining the cause(s) of the incident or


nonconformity;

determining if similar incidents have occurred,


nonconformities exist, or if they could potentially
occur;

review existing assessments of OH&S risks and other


risks, as appropriate (see 6.1);

determine and implement any action needed,


including corrective action, in accordance with the
hierarchy of controls (see 8.1.2) and the management
of change (see 8.1.3);

assess OH&S risks that relate to new or changed


hazards, prior to taking action;

review the effectiveness of any action taken, including


corrective action;

make changes to the OH&S management system, if


necessary.

Corrective actions shall be appropriate to the effects


or potential effects of the incidents or nonconformities
encountered.

retain documented information as evidence of:

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the nature of the incidents or nonconformities and any
subsequent actions taken;

the results of any action and corrective action,


including their effectiveness.

communicate this documented information to relevant


workers, and, where they exist, workers’
representatives, and other relevant interested parties.

10.3 Continual improvement

9001

continually improve the suitability, adequacy and


effectiveness of the quality
management system.

consider the results of analysis and evaluation, and


the outputs from
management review, to determine if there are needs
or opportunities that shall be addressed as part of
continual improvement.

45001

continually improve the suitability, adequacy and


effectiveness of the OH&S management system, by:

enhancing OH&S performance;

promoting a culture that supports an OH&S


management system;

promoting the participation of workers in implementing


actions for the continual improvement of the OH&S
management system;

communicating the relevant results of continual


improvement to workers, and, where they exist,
workers’ representatives;

maintaining and retaining documented information as


evidence of continual improvement.

Verify the Effectiveness of the Process

Review the applicable procedure(s) for this process and answer the questions below.

QUESTION YES / NO / NA EVIDENCE / NOTES SHEET REF #

Are the procedure steps accurate and complete as


compared to true practice?

INDICATE ANY PROBLEMS YOU UNCOVERED WITH THE PROCESS:

Page 39 of 40
None

Summary of Findings for CAR system

Based on the findings and nonconformities you have recorded in the previous sections, summarize the
necessary actions needed. For type, choose one of the following:
C = Corrective action needed (existing noncompliance)
P = Preventive action needed (potential noncompliance)
OFI= Opportunity for Improvement

MAJOR
ISO DESCRIBE FINDING AS YOU WANT IT TO APPEAR IN
CAR # TYPE /
CLAUSE THE CAR SYSTEM.
MINOR

See Corrective Action System

Audit Report Review

The Management System ………………………………….

________________________________________
Signature of Auditor

___________________________________ 2020
Date

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