Professional Documents
Culture Documents
Good QA requires good social skills, communication skills, and unilateral thinking and acting on
the QA person's part; it also requires a company willing to embrace people with such an
approach. Good QA requires gathering and implementing semantics from the customer, not just
heartless specifications.
In many cases, it is important that you choose a technician who has earned necessary
professional certification. A pharmaceutical qualityassurance technician, for example,
should have certification from an organization such as the Food and Drug Administration
(FDA) in the United States.
They learn about how different practices affect production. A person who wants to become a
quality assurance supervisor should plan on working a few years in this kind of position and
learning about how his or her organization structured and which kinds of tools, such as software
and machines, are used in processes.
Deciding on the best courses will depend greatly on what needs to be optimized, which
can be anything from internal tasks to products or customer relationships. Quality
assurance is an organized way in which systems and procedures are tested and
maintained for the highest possible production and efficiency.
While similar in scope to a systems analyst, who develops computer systems, a quality
control analyst focuses more on quality assurance through the testing of systems. His or
her main purpose is to make sure that all computer systems work efficiently and are
functioning properly.
5S system
The heart and soul of visual management is 5S. It is systematic approach to workplace
organization and cleaning that will transform a disorganized workplace into an efficient running
machine.
The 5Ss are: listed by English & Japanese language
• Sort (Seiri) – The first step in 5S is to eliminate all the things in the workspace that are
not being used and store them away. If a tool are material is not used on a daily basis,
eliminate it from the workstation.
• Set in Order(Systematize / Stabilize / Straighten)(Seiton) – The second step is to
arrange the items used on a daily basis so that they can be easily accessed and quickly
stored. Your goal is to make eliminate any unnecessary movements and actions by the
worker to make his process as efficient as possible.
• Shine/Sweep/Clean (Seiso) – Next is to get everything cleaned and functioning
properly. The goal is to remove all the dirt and the grime and to keep it that way on daily
basis. You want to get it clean and keep it clean.
• Standardize/Sanitize (Seiketsu) – The fourth step is to develop a routine for sorting,
setting and shining. Standardize creates a system of tasks and procedures that will ensure
that the principles of 5S are performed on a daily basis.
• Sustain/Self-discipline (Shitsuke) – In the last step, you want to create a culture that
will follow the steps on a daily basis. The chief objective of sustain is to give your staff
the commitment and motivation to follow each step, day in and day out.
What is 5S?
5S utilizes:
* workplace organization
* work simplification techniques
P 5S increases PRODUCTIVITY.
Q 5S improves QUALITY.
C 5S reduces COST.
D 5S makes DELIVERY on time.
S 5S improves SAFETY.
M 5S improves MORALE.
VISIBLE RESULTS:
• Decrease in the number of accidents and close calls
• Proper storage
• Improved productivity
• Greater people involvement in improvement activities
• Better use of floor space
• Early detection of problems
• High product quality
• Decreases delay
• Low employee turnover
• Low machine breakdown rates
• Detection system
• Zero breakdown
INVISIBLE RESULTS:
• Happier employees with high morale.
• Happier customers.
5S PHILOSOPHY
SEIRE (SORT)
Sorting is a step that involves selecting what you need to complete the job and removing
everything else from your work area.
Taking out and disposing unnecessary items.
Sort/classify the items that you “need” from the items that you “want or not
needed”.
Dispose the items that you do not need and regroup the items that you need..
Clearly distinguish needed (frequently used) items from unneeded items and eliminate the later.
PROCESS/PROCEDURE:
Step 3: - After a certain period, check if the item is still needed or not.
- If no one needs the item after 3 months, it only means that the item is no longer
needed hence, dispose the item right away.
NOTE:
• It is recommended that this approach be used company-wide, involving people
from different departments.
• Never keep anything which is unnecessary to your work.
• While looking around for unnecessary items in your workplace, look at every
nook and corner like when you are looking for cockroaches.
This step customizes your workstation and surrounding area to meet your work area needs.
Arrange remaining items so they are easy to select, use, and to return to their proper location.
Arrangement / organization of necessary items in good order for use.
Keep needed items in correct place and sequence of use to allow easy and quick retrieval.
PROCESS/PROCEDURE:
Step 1: - Make sure that all unnecessary items are eliminatedfrom your workplace.
- Decide where you can place necessary items.
- Take into consideration the flow of your work.
- Take into account the movement of carts or even people passing your desk from this
point of view to ensure safe and efficient operation.
Step 2: - Place frequently needed items close to the user to minimize effort and time wastage.
- Things that are not used often could be placesslightly farther away.
- Make a plan on these principles and locate/storethings accordingly.
STEP 3: - It is necessary to make sure that everyone in your workplace knows where things are
kept for efficient use.
- Make a list of things with their locations.
- Label each drawer and cabinet to show what is kept inside.
STEP 4: - Apply the same principles as in Step 3.
- Indicate the places where fire extinguishers arelocated as well as passages for carts.
- Place warning signs for safety precautions.
NOTE:
Three Rules for Storage Space
• Get rid of all unnecessary items
• Decide proper storage layout/classification
• Standardize names
Arrange necessary items in good order
prevent loss and waste of time
Arrange responsible,
Requiring special disposal
inexpensive disposal
This step is powerful because its purpose is to find the reason why things become dirty.
Emphasis is on the removal of dust, dirt and grime to reveal the source and eliminate it.
Cleaning of the workplace, including tools and equipment
Clean it so that defects are so easy to spot and eliminate.
PROCESS/PROCEDURE:
This step creates a work area free of checklists; if good standards are put in place it will be easier
to maintain and continue improving.
Maintaining the workplace in high standard of housekeeping and organization.
Set easy-to-follow standards and develop a structure to support the three first (S’s) pillars.
PROCESS/PROCEDURE:
SHITSUKE (SUSTAIN/SELF-DISICPLINE)
Sustaining is the end result of how well we have performed the previous four S’s. In the
sustainability stage, think of ways to eliminate effort in maintaining an area.
Doing things spontaneously without being told.
Educate people so that 5S expands beyond initial limits and turns into natural standard behavior.
PROCESS/PROCEDURE:
Step 1: - Create reasonable rules.
Create reasonable rules of behavior in the workplace. Engage everyone concerned
in the creation of rules not just the department heads or supervisors.
Discuss the rules with everyone concerned. This will result to a feeling of
involvement.
Show rules and standards clearly and attractively using illustrations, photographs
and color-coding.
Step 2: - Exhibit before and after 5S photos where everyone will see them.
Step 3: - Recognize good practices and good performance.
Train people to follow good housekeeping rules autonomously.
• Enhance autonomous management activities
• Maintain the discipline needed to do a good job
• Upgrade productivity and quality consciousness
Wash hands after going to the toilet
Wash hands before and after meals
Eat and smoke at designated places
Keep workplace always clean and tidy
Wear clean uniform and shoes
Follow safety rules
Put things back in their proper places
Work according to standards
Observe proper office decorum
Answer key