A: Excuse me, I would like to make a complaint.

B: I’m sorry about that. Could you tell me exactly what happened?

A: I have been charged mycredit card twice for one purchase in a clothing store

B: Let me just apologize for the poor service. It seems that the problem caused you a lot of
inconvenience. May I have your name and the order number, please?

A: my name is Thanh trung and the order number is 555123

B: Miss.My, Let me check your invoice.

A:ok please

B: Oh. I’m sorry for charging your credit card twice for one purchase. I will give you a refund in cash.

B: I hope you are satisfied with the outcome. Have a good day!

A: Good morning. I am an agent of THL Catering Supplies. What can I do for you?

B: Hello,This is Giang . I’d like some printers for my company .

A: Ok. How many items would you like?

B:I’d like 50 of them . Are they in stock?

A: Please wait. Let me check… Good news. They are in stock. And Could I have your address?

B: My company is at 18 Nguyen Trai Street, Thanh Xuan District, Ha Noi.

A: Ok . I will send your order by Thursday.

B:That sounds great.

A: Let me just read that back to you. 50 printers to 18 Nguyen Trai Street, Thanh Xuan District, Ha Noi.
And model number is TH156. Is that correct?

B:Oh no, Its model number is TH165 instead of TH156

A: Oh. I’m sorry. I’ve got that, TH165.

B:Yes, that’s right. Thanks.

A: Can I assist you with anything else today?

B: No, thank you. That’s all for today. Bye now.

B: Ok, Miss Giang , thank you for your order. Have a good day.