Last week, I had a bad experience at a store.

I regularly visit store

and have never had any issues picking out what I need. I buy what I
want fast and vacate the store. But, last week, I was in a rush and needed
to get an item but could not locate it. I then proceeded to ask one of the
staff for help but she ignored me and asked that I search for it myself.
The drama came to its climax when I asked her to search for me because
I was in a rush, her response was so loud and rude. Feeling angry and
awful could not describe my emotions at the moment. I also felt
disrespected as this scenario attracted attention of the people around. It
was embarrassing and I had to leave the store without buying anything.
Because I didn’t want to cause any trouble in public, I had to calm me
down and release myself from irritation. After that, I felt so bad about
what had happened. I called the hotline and made a complaint. I would
like the manager to rectify this issue and train their staff to respect
customers. I think customer service is very important. So, if the store
improve customer service, I will come back to the shop again.

1. What did you buy?

I bought some school stationery at a store.
2. Where and when did you buy it?
I regularly visit store and have never had any issues picking
out what I need. Last week, I came to the store to buy it.
3. What happened? How was the staff’s attitude?
I was in a rush and needed to get an item but could not locate
it. I then proceeded to ask one of the staff for help but she
ignored me and asked that I search for it myself. The drama
came to its climax when I asked her to search for me because
I was in a rush, her response was so loud and rude.
4. How did you feel?
Feeling angry and awful could not describe my emotions at
the moment. I also felt disrespected as this scenario attracted
attention of the people around. It was embarrassing and I had
to leave the store without buying anything. Because I didn’t
want to cause any trouble in public, I had to calm me down
 and release myself from irritation. After that, I felt so bad
about what had happened. I called the hotline and made a
complaint. I would like the manager to rectify this issue and
train their staff to respect customers. I think customer service
is very important.
5. Will you come back to that shop after this experience?
So, if the store improve customer service, I will come back to
the shop again.