PROCEDURE FOR HANDLING COMPLAINTS AND LABORATORY

ACCIDENTS

o Any complaints on the sample must be properly documented and reported to the
Head of the Laboratory.
o A memorandum for record must be properly filled up if the error pertains to those
that can be cancelled.
o Patients personal complain will be handled by the immediate supervisor. The
nature of the complaint must be documented and personnel involved in the
incident shall make a written incident report for her/him to explain his/her side.
Any negligence on the part of the personnel shall be dealt by reprimand or
suspension depending on the gravity of the offense.
o Any Laboratory accidents must be reported immediately to the OIC for immediate
action.