DENTAL CERAMICS COMMUNICATION SKILLS

-Ceramic is derived from the Greek word “keramikos“ which

literally mean Introduction:
“burn stuff”. -Good communication in all forms is the backbone of a
well-run organization.
-It also defined as a product made from non metallic material -Learning about interpersonal communication allows us to
by firing communicate what we mean and to interpret what others
at a high temperature. say and do correctly.

HISTORY OF DENTAL CERAMICS ●Verbal communication

-Used by humans since the end of the old stone age. - Is made up of the words, either written or spoken.
-first introduced in 1774 in dentistry by french pharmacist -Select words that will not frighten, intimidate, or upset a
-Alexis Duchateau patient.
first porcelain tooth material was patented in 1789 by de
chemant. Communication Pathways
-1801, fonzi, an italian dentist, invented “terro mettalix”
porcelain tooth held in place by a platinum pin or frame. Nonverbal communication
-plateau, a french dentist,introduced porcelain teeth to •Body language
the United States in 1817. •The messages we send
-Peale, an artist developed a baking process in •The way we carry ourselves and move about
Philadelphia in 1822. •Gestures
-charles land introduced one of the first ceramic crowns to •Tone of voice
dentistry in 1903. •Facial expressions
-first commercial porcelain was developed by VITA
Zahnfabrik in about 1963. Listening Skills
-1965- Mc Lean & Hughes used glass- alumina composite ●Do not let the mind wander.
instead of felspar porcelain resulting in stronger restoration. •Put aside personal concerns while the patient is talking.
-Improvement in all ceramic system developed by controlled ●Do not concentrate on formulating a reply.
crystallization of a glass (dicor)was demonstrated by •Concentrate on what the patient is actually saying.
Adairand ●Look as well as listen.
Grossman (1984). •Pick up both the verbal and nonverbal information the
-John Greenwood (1789) carves teeth from hippo ivory for the patient is transmitting.
complete dentures he made for george washington.
-1887- Dr. C.H Land of Detroit developed the first porcelain Cultural Diversity
jacker crown using the platinum Foil matrix technique. ●Differences in race, gender, cultural heritage,
age, physical abilities, and spiritual beliefs are
variations that must be appreciated and
FUSION TEMPERATURE understood when working with patients and
other staff members.
● HiGH-> 1300 C-DENTURE TEETH
● MEDIUM-1000 C- 1300 C-JACKET CROWNS, Patient’s Needs
BRIDGES AND INLAYS
● LOW-850 C- 1000 C-VENEERS OVER CAST Psychological
METAL CROWNS •Previous dental experiences
● ULTRA-LOW-<850 C-USED WITH TITANIUM •Attitudes and beliefs about the
AND ITS ALLOYS importance of their teeth

Did we meet our goals?

DISADVANTAGE AND ADVANTAGE
Anxiety and fear of pain
ADVANTAGES: •Subjective fears, also known as acquired fears and based on
-Cosmetically superior feelings, attitudes, and concerns that have developed at the
-Durability suggestions of peers, siblings, or other adults.
-front and center benefit •Objective fears, also known as learned fears, are related to
-protective quality the patient's experiences and recall of those experiences.

DISADVANTAGES: Telephone Skills

-No repair is possible ●The most important tool in public relations.
-Cost •Smile.
__________________________________________ •Never chew gum, eat, or drink.
•Speak directly into the phone.
•Speak clearly and slowly.
•Identify the practice and yourself.
•Ask who is calling.
•Ask how you may help the caller.
Written Communications -Additionally, the arms need a sturdy base from which to
●Business letters must be concise, accurate, neat, and work.
proofread for spelling and grammatical errors. -For instance, providing dental care demands exceptional
endurance of the muscles that support the shoulder joint.
Business Letters __________________________________________
●Parts of a Letter Educate Patients
•Heading: Consists of the letterhead.
•Opening: Consists of whom the letter is What is the education of patients?
being written to, inside address, date, and -A great dentist seeks to educate his or her patients about
salutation. proper dental care as well as on the treatments suggested.
•Body: The subject of the correspondence. -They encourage their patients to develop good preventative
•Closing: A few words saying goodbye to the care habits.
Reader.
3 suggestions to simplify patient education:
“In order to succeed, we must first believe that we can." (Here are three suggestions to help keep the science
— Nikos Kazantzakis of dental hygiene simple while educating patients
__________________________________________ about what is happening in their mouths.)
PROBLEM SOLVING SKILLS
ADVANTAGES: 1. EDUCATE YOUR CAPTIVE AUDIENCE
-Enables to identify and exploit opportunities in the -Oral health education should be more than a 10-second
environment and exert (some level of) control over the reminder about flossing as you quickly shove a goodie bag
future. into a patient’s hand on the way out of the option.
-make it easier to understand a problem. -Replace the mindless banter or silence with a "class" on oral
health.
DISADVANTAGES: -Tell them that you want to teach them throughout the
-Time constraints appointment.
-Unwillingness to listen to others opinion
2. UTILIZE THEIR SENSES
Why is problem solving important skills in a dentist? -Engaging as many senses as possible can help patients in the
-Find solutions learning process.
-Manage team members -Lawrence Baines suggests that “one of the greatest benefits
-Resolve non-medical issues. of using multisensory stimuli is that they have the potential
to involve students more fully in the learning experience”
ARTICLE because multiple senses are engaged in a lesson.
In this article, Dr. Pranav discussed the life cycle of a dental -There is no better place for patients to have a multisensory
practice, as well as the numerous issues that can come up experience than in their mouth!
with it and how to deal with them.
3. USE RELATABLE COMPARISONS
ARTICLE -Comparisons help keep things simple.
Dental Practice Age: -When patients connect something with which they have
-0-3 years personal experience to their own oral health.
-2- 12 years -They can better understand the role they play in improving
-10-20 years or maintaining it.
-20-25 years
-25 years and so on.. THE IMPORTANCE OF DENTAL PATIENT
EDUCATION
CONCLUSION: -The moment you spend with your patients offer a brief, but
-To develop and learn, you must put forth effort. You crucial, opportunity for oral health education.
are not only physically capable of performing dental -Dental Education for patients can facilitate whole-body
procedures, but you will also apply your problem- transformation, which should make it an essential part of
solving abilities in this job. every appointment.
__________________________________________ -No matter how strong your patient-doctor
bond, it can be challenging to educate your
PHYSICAL STAMINA patients for a host of interconnected reasons.
-Being physically active can strengthen your bones and -Patients may feel overly busy, afraid or unaware,
muscles. which may impact the way they receive and
-It also helps you control your weight, lower your risk of implement your education.
disease, and improve one’s ability to carry out daily tasks.
-Based on my research, several dental studies show that
specific muscular endurance training can reduce or prevent
neck, shoulder or back pain.
-An article by DentalTown says that in order to do the precise
activities required by dentists, you must keep your physical
stamina.
 Benefits of Dental Patient Educate:
Improve Patient Quality of Life
-Even through many oral diseases are preventable, oral
health issues are prevalent among all age groups:
● 25% of children between age 2 to 5 experience tooth
decay.
● 50% of children between ages 12 and 15 experience
tooth decay.
● Nearly 25% of adults between ages 20 and 64 report
having untreated cavities.
● 25% of adults age 65 and older have no natural
teeth left.
Improve Oral Health Literacy
-The Agency for Healthcare Research and Quality reports
that almost 8% of adults never receive physician
explanations they can understand.
-This issue goes back to a patient's level of health literacy.
The AMERICAN DENTAL ASSOCIATION (ADA)
-defines health literacy as an individual's capacity to obtain,
process and understand basic health information and use
that knowledge to make decisions about their oral health.
According to the ADA, improve health literacy offers the
following :
-Better oral health stewardship
-Increase health knowledge comprehension
-Minimized risk of miscommunication
-Increase patient trust
-Patient trust is a valuable asset in all medical professions,
but it is especially vital within dentistry.
-Prevalent oral conditions like periodontal disease and dental
carries require patient-driven treatment.
-If your patient doesn't complete regular brushing, flossing
and checkups, and follow a healthy diet and exercise routine,
they will be at a disadvantage when fighting oral diseases.
-They may be more motivated to listen to, implement and
trust your advice.
Why Do You Need to Educate Your Patients?
-You are a dental professional.
-You already know how every patient’s mouth is always
exposed to sugar, bacteria, and other harmful elements.
-When you provide proper patient education, they will be
more equipped to prevent and fight oral health problems.
-It can help your patients keep their teeth and gums healthier
and their smiles brighter.
-Patient education can make a significant difference in your
practice’s performance and more importantly.
“Don't cry because it’s over, SMILE because it happened.”
-Dr. Seuss
__________________________________________
EXTENSIVE LEARNING
What is Extensive Learning?
-When something is far-reaching or expansive it is extensive.
-Understanding of or information about a subject that you
get by experience or study.
EXTENSIVE KNOWLEDGE
-A great dentist has a wealth of knowledge about teeth and
oral hygiene.
-They are able to quickly identify problems as well as their
most effective treatments.
PATIENT SAFETY
-Dentists also need to be knowledgeable about the latest
safety protocols and best practices in dentistry.
-This includes knowledge about infection control,
sterilization techniques, and the safe use of dental equipment
and materials.
DESIRE FOR INFORMATION
-In order to provide patients with a comfortable and effective
treatment, better dental treatments and procedures are
introduced.
-In order to stay competitive, a smart dentist will always be
curious about the latest developments and incorporate them
into their practice.
__________________________________________
New Technology
-A great dentist stays up-to-date on the latest innovations in
dental technology and incorporates new techniques and
equipment into his or her practice.
• New technological advancements are making trips to the
dentist quicker, easier, less painful and more reliable.
• Due to these advancements, the dental industry is growing
rapidly and looking much different than it did in past years.
• A greater emphasis on treatment and prevention will mean
fewer caries (cavities) in patients and less risk of periodontal
disease.
• Similar to innovation within other health care professions,
these new technologies will have a huge impact on how
dental professionals treat their patients and how people take
care of their oral health at home
-High-tech dental devices help dentists complete procedures
quickly to improve your comfort and get you out of the dental
chair much sooner
Advantage of New Technology
Faster Procedures
-The GentleWave System, for example, removes debris from
around the root up to 10 times faster than traditional
methods, such as needle irrigation and ultrasonic devices.
More reliable and accurate scans
-As dentistry technology continues to improve, your dentist
can continue improving their accuracy in completing all
necessary procedures.
-They can capture the right x-ray images and even complete
restorative procedures using efficient, accurate practices.
-The CS 9600 system, for example, allows dental techs to
quickly align the x-ray equipment with the patient with
greater accuracy than before.
-Then, they can instantly verify the image quality and
positioning on the high-resolution touchscreen.

Examples of New Technology:
● Intraoral scanner
● Laser detection
● Digital Radiography
__________________________________________
DR. GREENE VARDIMAN BLACK
GREENE VARDIMAN BLACK (1836–1915)
-DR. GREENE VARDIMAN BLACK, RECOGNIZED AS A
PIONEER IN MODERN DENTISTRY, RECEIVED
NUMEROUS ACCOLADES FOR HIS SIGNIFICANT
CONTRIBUTIONS TO THE FIELD OF DENTAL SCIENCE.
BORN IN 1836 IN SCOTT COUNTRY, ILLINOIS, HE WAS
THE FIFTH SON OF WILLIAM AND MARY BLACK.
-WAS ONE OF THE FOUNDERS OF MODERN DENTISTRY
IN THE UNITED STATES. HE IS ALSO KNOWN AS THE
FATHER OF OPERATIVE DENTISTRY.
-IN 1883, HE PREPARED FIRST BOOK,
“THE FORMATION OF POISONS BY MICROORGANISMS”.
IN 1890, APPEARED THE FIRST EDITION OF HIS
DENTAL ANATOMY FOLLOWED BY MANY
PHENOMENAL BOOKS NAMELY OPERATIVE
DENTISTRY (2 VOLUMES), THE PERIOSTEUM AND
PERIODONTAL MEMBRANE, SPECIAL DENTAL
PATHOLOGY .
-IN ADDITION TO IT, HE HAD PUBLISHED MORE THAN
1300 PAPERS FROM 1864-1915
DR. GREENE VARDIMAN BLACK INVENTION
-In 1870, he created various tools, such as a dental
engine with a foot motor, and a device called a
gnathodynamometer which measured bite force.
He used this instrument every year to test the
strength of his students' teeth. He was the inventor
of most of the instruments he used.
DR. BLACK’S ACHIEVEMENTS
-1870: Invented Cord driven foot engine with a foot motor.
Used till late 90’s by most of the dentists.
-1871: Patented for an improvement in dental drills
(US117733) and an improvement in universal joints
(US117732).
-1877: Reissued patent for his dental drill (US 7452).
-1883: Prepared first book “The formation of poisons by
Microorganisms”
-1890: Published first edition of his Dental anatomy followed
by many phenomenal books
namely Operative dentistry (2 volumes), The Periosteum and
Periodontal Membrane, Special
Dental Pathology.
-1891: Standardized the rules of cavity preparation and
filling.
-1896: Standardized the formula of amalgam with his
knowledge of material science, had been
used almost unchanged till date.
-1896: Proposed classification of dental caries and
standardized dental terminologies.
-Credited with the first acceptable nomenclature for and
classification of hand instruments.
-Awarded ‘Miller Prize’ for his contribution to the
advancement of dentistry.
-Awarded ‘Doctor of Science’ by the Missouri Dental College
and later by the Illinois College
and University.
-Awarded ‘Doctor of Medicine’ by Chicago Medical College.
-Awarded ‘Doctor of Law’ by the North Western University
Dental School.
-Awarded ‘Fellowship Medal’ by The Dental Society of the
state of New York.
-1897: Became second dean of Northwestern University
Dental School.
-In June 1866, Missouri State Dental Association was
delighted to have Dr. Black as one of its members during the
first meeting itself. It was a blissful moment when he became
one of the trustees of Missouri Dental College (chartered on
September 15, 1866) where he served as a faculty member
from 1870 to 1881 [1].
__________________________________________
DETAIL ORIENTED
• To ensure that your patients have a beautiful and healthy
smile, you have to pay close attention to detail and be precise
when you are working in your patient.
• You have to be detail-oriented when it comes to each
patient’s medical records and dental procedures so that you
can treat them properly based on their dental needs.
• An ideal dentist would talk to you in detail about the tiniest
of the things that he is observing and going to work on your
mouth.
__________________________________________
DEXTERITY
What is Dexterity in Dentistry?
-Can also be called "Manual Dexterity." This is the ability to
manage materials with your hands in a deft, coordinated
manner while making small, exact motions.
-Being able to do so in this field is important as during
procedures, one must be precise when working on an
extremely small scale. Dentists will be working on patient's
with delicate teeth, gums, and other related parts of the
mouth.
-Being precise will help the dentists in carrying out their
procedure while avoiding hurting or damaging the patient's
mouth, while upholding integrity in one's line of work.
Instances of Dexterity:
-According to an interview case study, a student was able to
achieve such dexterity through playing the violin. It helped
them nurture it as it takes precision to hit the right notes and
chords through patience. The said student then takes this
skill through clinical training.
-Upon entering the field of dentistry, individuals must take
up dental interviews in order to present their dexterity skills
through tasks. According to an article, in traditional dentist
schools, the facilitators will ask the individual to do various
tasks such as using a tweezer to bend and shape wires under
a limited amount of time or; hand eye coordinations such as
completing a puzzle.
Examples to fine tune Dexterity:
Hobbies
-Get into hobbies that require hand eye coordination.
Exercise
-Do daily hand exercises to improve one's dexterity and
flexibility.

Conclusion:
-Dexterity is important when working on delicate
procedures.
-One is able to attain and fine tune such skills by taking
up hobbies that involve hand eye coordinations.
(drawing, knitting/sewing, playing an instrument, etc.)
-Besides it being needed in order to be precise in doing
procedures, it is important as well as it ensures the
safety of the patients.
__________________________________________
St. Apollonia
-Apollonia, the patron of dentists, was of Greek descent, was
born around 200 AD from a pagan magistrate of Alexandria,
Egypt.

Who was St. Apollonia?

-Saint Apollonia was one of a group of virgin martyrs who
suffered in Alexandria during a local uprising against the
Christians prior to the persecution of Decius.
-According to church tradition, her torture included having
all of her teeth violently pulled out or shattered.
-Apollonia is the patroness of dentists, and people suffering
from toothache and other dental diseases often ask for her
intercession.
-Born around 200 AD, died in 249. Unwilling to renounce
her faith in Christianity, Apollonia was tortured to death in
Alexandria,Egypt.

Saint Apollonia's Story

-The persecution of Christians began in Alexandria during
the reign of the Emperor Philip.
-The first victim of the pagan mob was an old man named
Metrius, who was tortured and then stoned to death.
-The second person who refused to worship their false idols
was a Christian woman named Quinta. Her words infuriated
the mob and she was scourged and stoned. While most of the
Christians were fleeing the city, abandoning all their worldly
possessions, an old deaconess,
-Apollonia was seized. The crowds beat her, knocking out all
of her teeth. Then they lit a large fire and threatened to throw
her in it if she did not curse her God. She begged them to
wait a moment, acting as if she was considering their
requests.
-Instead, she jumped willingly into the flames and so
suffered martyrdom. There were many churches and altars
dedicated to her.
-Apollonia is the patroness of dentists, and people suffering
from toothache and other dental diseases often ask for her
intercession. She is pictured with a pair of pincers holding a
tooth or with a golden tooth suspended from her necklace.
-Saint Augustine explained her voluntary martyrdom as
a special inspiration of the Holy Spirit, since no one is
allowed to cause his or her own death.