BCT 377 – Spring 2018 EXAM 2 – Review Macdonald

Why are Human Resources important in construction?

What is intellectual capital?
Explain the importance of empowerment.
List challenges in construction.
How do you recognize a leader?
Compare/contrast the role of a leader to manager.
Explain the importance of integrity and ethics.
What is the impact of a PMs attitude?
Provide key traits/characteristics project managers must develop.
What must be addressed to complete a project as a team?
List symptoms of bad teamwork and dysfunctions.
Explain the characteristics of effective teams.
What are the stages of team development?
How does alignment and maintenance impact teams?
Define the term diversity.
List the key concepts PMs must be able to address.
Is tolerance the goal?
How can PMs create a healthy team culture?
What is meant by embracing diversity?
What is significant about employee engagement particularly generational differences?
What are typical responses to conflict?
Is conflict always a negative?
How is conflict best resolved?
Compare/contrast managed and unmanaged conflict.
Explain the phrase “adversity is a normal part of life.”
How can micromanagers be prevented?
Explain/depict Maslov’s Hierarchy of Needs.
Define communication.
What is a communication plan and why is it needed?
What are the breakdown of average person communicating?
What are the components of the communication process?
Calculate number of channels.
List the basic types of communication methods.
How can communication be inhibited?
Explain components of nonverbal communication.
What does a PM strive for in written communication?
Who might PMs need to influence and/or negotiate with?
Define negotiation.
How can a PM successfully negotiate?
Why is it important to follow through after negotiating an agreement?
List the major negotiation styles.
What are the two major classifications of changes?
Why must a PM be a change agent?
How can positive change be fostered?
Explain the principles of change management.
What is the importance of going slow and being flexible during change initiatives?