Course Title: Communication & Interpersonal Skills

Course Code: ENG-102

Resource Person Name: Anam Misbah
Resource Person Email: anam.misbah@usa.edu.pk
Course Category: General
Department: Computer Science

Course Description
This is the second English course for students in DPT program. It aims to develop effective communication
and interpersonal skills using clear and appropriate English. This course focuses on developing effective
communication strategies, making oral presentations, understanding intonation patterns and their role in
determining the meaning of a message or text, and how to present information in speech and writing. This is
followed by task-based projects that incorporate all four language skills in order to develop the students’
proficiency in English language. This course uses an experiential and self-reflective approach. It aids students
in the development of personal strengths and self-awareness that contribute to communication skills and
positive relationships with others in daily life and in the workplace. Attention is given to many influences and
factors affecting interaction (self-concept, perception, emotions, listening, verbal and nonverbal messages,
cultural and situational differences, and dealing with conflict).

Learning Objectives

The main objectives of this course are to enable the students:

CLO 1: To describe the communication process; that is, identify and define components of fundamental
approaches to interpersonal, public, and organizational communication that bear on how individuals make
themselves understood and enable them to achieve their purposes through interaction that takes place in
various contexts.

CLO2: To comprehend the difference between verbal and nonverbal communication and its impact on
human communication.

CLO 3: To participate effectively in groups with emphasis on active listening, critical and reflective
thinking, and responding.

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CLO 4: To identify important steps in preparing effective oral presentations by incorporating different
strategies for effective delivery.

CLO 5: To understand the importance and application of 7Cs principles in written communication.

CLO 6: To Identify impediments to organizational communication flow and develop solutions on how they
can be addressed.

CLO 7: To discuss important steps in preparing effective oral presentations and to communicate complex
information in simple and interesting ways to keep the audience engaged.

CLO 8: To appreciate the importance of assertion in interpersonal communication and be introduced to

some key assertion strategies.

CLO 9: To understand the interpersonal nature of giving feedback, receiving criticism and resolving
conflicts.

CLO 10: To appreciate the importance of group communication in interpersonal communication and be
introduced to some persuasive speaking strategies.
CLO 11: To understand the significance and purpose of conversation and negotiation in business settings
and to select appropriate negotiation techniques.

BBA Course Learning Objectives:

BPO 1: Enable students to exhibit understanding of broad business concept and principles.

BPO 2: To nurture an environment which fosters critical thinking, develop perseverance and instill
professional attitude among the students.

BPO 3: To upgrade student’s knowledge based, ensuring to cater the ever changing and diverse
requirements pose by the market.

BPO 4: To develop student’s intellectual, moral, civic and creative capacities, making them a
contributing member of the society.

BPO 5: Model business professionalism and demonstrate research and communication skills both
written and oral.

Learning Outcomes

After the successful completion of course, students will be able to:

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 1. Demonstrate an understanding of basic communication concepts

2. Critique communication strategies and techniques for business situations and contexts (group
communication, listening, non-verbal communication)

3. Recognize the influence of culture & diversity on communication

4. Compose effective business messages by using principles of effective communication

5. Use active listening strategies to respond in an appropriate way.

6. Apply ethical standards of business communication

7. Use English confidently and independently by diminishing stage fright.

8. Utilize effective communication skills appropriate to the purpose, audience, and situation.

9. Identify the main stylistic features of descriptive, narrative, persuasive, and argumentative speeches
and implement those features while communicating

10. Employ interpersonal communication skills to establish and enhance personal and work-based
relationships characterized by open and honest communication and effective conflict resolution.

11. Utilize conversation and negotiation techniques.

Teaching Methodology (List methodologies used –example are given below)

This course includes lectures, presentations, and demonstrations that highlight discussion and illustration of methods,
as well as hands-on, practical exercises that provide both a sound base of learning and an opportunity to test and
develop skill. The use of software supports the presentation of the material. Students complete assigned readings,
group projects, and participate in exercises and discussions. Groups of about four students will form teams to work on
the various presentations.

Class Policy:-
 Be on Time
You need to be at class at the assigned time. After 10 minutes past the assigned time, you will be marked
absent.

 Mobile Policy
TURN OFF YOUR MOBILE PHONE! It is unprofessional to be texting or otherwise.

 Email Policy
READ YOUR EMAILS! You are responsible if you miss a deadline because you did not read your email.
Participants should regularly check their university emails accounts regularly and respond accordingly.

 Class Attendance Policy

A minimum of 80% attendance is required for a participant to be eligible to sit in the final examination.
Participants with less than 80% of attendance in a course will be given grade ‘F’ (Fail) and will not be
allowed to take end term exams.

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  Google Classroom
Participants should regularly visit the course contents on Google Classroom, and fully benefit from its
capabilities.

 Harassment Policy
Sexual or any other harassment is prohibited and is constituted as punishable offence. Sexual or any other
harassment of any participant will not be tolerated. All actions categorized as sexual or any other harassment
when done physically or verbally would also be considered as sexual harassment when done using electronic
media such as computers, mobiles, internet, emails etc.

 Use of Unfair Means/Honesty Policy

Any participant found using unfair means or assisting another participant during a class test/quiz, assignments
or examination would be liable to disciplinary action.

 Plagiarism Policy
Plagiarism will not be tolerated and will result in action by the Discipline Committee.

 Communication of Results
The results of quizzes, midterms and assignments are communicated to the participants during the semester
and answer books are returned to them. It is the responsibility of the course instructor to keep the participants
informed about his/her progress during the semester. The course instructor will inform a participant at least
one week before the final examination related to his or her performance in the course.

Grading Scheme
Following is the criteria for the distribution of marks to evaluate final grade in a semester.
Quizzes Assignments Mid Term Class Presentation Final Exam Total
Participation
Attendance
10% 10% 20% 10% 15% 35% 100%

Assignment & Project Format Guidelines:

1. Paper Size: A4
2. Left Margin: 1.5 Inches
3. Right Margin: 1 Inch
4. Top Margin: 1 Inch
5. Bottom Margin: 1 Inch
6. Font: Times New Roman
7. Font Size:
a. Main Heading 14
b. Sub Heading 12
c. Text 12
d. Titles 16

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 8. Font Color: Black
9. Line Spacing: 1.5
10. Diagrams & Charts: Need not be colored
11. Title page must be designed as guided by resource person in class
12. Number of Pages: No Limit
Reference Style: APA (If applicable)

Recommended Text Books:

1. Handouts
2. Cottrell, S., 2015. Skills for Success --- Personal Development and Employability. 3rd ed. London:
Palgrave.
3. Murphy, H. A., Hildebrandt, H. W, Thomas, J. P., 2008. Effective Business Communication. 7th ed.
India: McGraw-Hill.

Reference Books:
1. Meenakshi Raman (2011) Technical Communication: Oxford Press.
2. Cottrell, S., 2015. Skills for Success --- Personal Development and Employability. 3rd ed. London:
Palgrave.
3. Murphy, H. A., Hildebrandt, H. W, Thomas, J. P., 2008. Effective Business Communication. 7th ed.
India: McGraw-Hill.

Resource Person’s signature………………………………….Date……………………..

Dean / HOD’s signature……………………………. Date………………………

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Course: Introduction to Business Analytics

Topics to be
Learning Objective Teaching
covered in the course Course Learning Objective Assessment Criteria
of this topic Method
1 Course Overview CLO 1: To describe the communication
The students will be able process; that is, identify and define
Introduction to components of fundamental approaches
communication (Types, to gain an overview of the
to interpersonal, public, and Lecture+
Difference between importance of business organizational communication that bear Discussion Assignment
1 written and oral communication, on how individuals make themselves
communication and characteristics, types and understood and enable them to achieve
purpose of business their purposes through interaction that
Importance) takes place in various contexts.
Ethics & Purpose of communication.
Communication
2  Process of
The students will have a CLO 1: To describe the communication
communication process; that is, identify and define
sound knowledge about
 Selection of components of fundamental approaches
the process of
appropriate to interpersonal, public, and Lecture+
communication. They will organizational communication that bear Class discussion
medium/channel Activity
2 learn about the selection of on how individuals make themselves
 Importance of appropriate understood and enable them to achieve
feedback medium/channel and their purposes through interaction that
 Constructive importance of constructive takes place in various contexts.
feedback feedback.

3  Non-verbal Students will be able to

communication acquire about the CLO 2: To comprehend the Lecture+
difference between verbal and Class Discussion
 Kinesics significance of nonverbal Activity
3  Proxemics communication and how it nonverbal communication and Written Quiz
 Chronemics has a huge impact on its impact on human
human communication. communication.

4 4  Listening skills
 Active listening
 Practice of listening
Students will gain CLO 3: To participate effectively Lecture+ Discussion
knowledge about listening in groups with emphasis on Discussion
skills and they will learn Oral Quiz
active listening, critical and
about the impact of active

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 reflective thinking, and
listening in business
settings. responding.

5 CLO 4: To identify important

 Presentation skills Students will gain
 Planning knowledge about steps in preparing effective oral
 Structuring different strategies for presentations by incorporating Lecture+
 Guidelines for effective delivery and Activity
5 different strategies for effective Class Participation
effective delivery they will learn
 Strategies for about important steps in delivery.
effective delivery preparing effective oral
presentations.

6 Students will be able to

recognize the CLO 5: To understand the Lecture+
The Seven C’s of
importance and importance and application of Activity
6 effective Assignment
application of 7Cs
communication 7Cs principles in written
principles in written
communication.
communication.

The Seven C’s of Students will be able to

effective recognize the CLO 5: To understand the
communication importance and importance and application of Lecture+
7 Quiz
application of 7Cs Activity
7Cs principles in written
principles in written
communication.
communication

Group presentations The students will be able

(TALK SHOWS) to assess their Presentatio
communication skills, how n
Presentation
8 they communicate
negative messages and
how they build logics.

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 Students will be able to Lecture+
The Seven C’s of recognize the CLO 5: To understand the Activity
effective importance and importance and application of
9 Assignment
communication application of 7Cs
7Cs principles in written
principles in written
communication.
communication

 CLO 6: To Identify impediments

to organizational communication
 Barriers of flow and develop solutions on
communication Students will able to how they can be addressed. Lecture+
 Intrapersonal identify barriers of discussion
barriers communication and their Assignment
10
 Interpersonal negative impact on the
barriers flow of communication.
Organizational
barriers

  Communication &
interpersonal skills
 Context of
communication CLO 8: To appreciate the
(Workplace vs. Students will able to Lecture+
importance of assertion in discussion
Personal) understand the dynamics
interpersonal communication
11  Dynamics of of interpersonal skills and Assignment
strategies for successful and be introduced to some key
interpersonal skills
interpersonal skills. assertion strategies.
 Strategies for
successful
interpersonal
communication

12   Group Students will able to learn CLO 10: To appreciate the importance Lecture+ Quiz
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 about group
Communication
communication, forms of
 Persuasive speaking group communication and
group discussion.
of group communication in
Activity
interpersonal communication and be
introduced to some persuasive speaking
strategies.

 CLO 11: To understand the

 Conversation and significance and purpose of
Negotiation
conversation and negotiation in
 How to deal with Students will able to
Discussion
different situations discover the importance of business settings and to select
Lecture+
& conflict conversation and appropriate negotiation techniques. +
negotiation and how good Activity
13  Conflict
management negotiations contribute CLO 9: To understand the Quiz
strategies and significantly to business interpersonal nature of giving feedback,
success. receiving criticism and resolving
techniques conflicts.
 Negotiating conflict
in relationships

 To Consider ways of
grabbing the listener's CLO 4: To identify important
attention, holding their steps in preparing effective oral
 Revision interest, and concluding
strongly. presentations by incorporating
14  Practice of
presentation different strategies for effective
To Use body language and
tone of voice to enhance delivery.
their presentations.

USA SPEAKS /
GROUP Presentatio
15 PRESENTATIONS ns

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 16

COURSE PROJECT

1. INTRODUCTION:

This project would assist students to gain information about English Communication, information of communication and the way it may be
made innovative for managers. They would learn about different kind of communication within organizations or business entities. Students
could learn about the significance of English communication in Pakistan, and its impact in the marketplace.

2. TASK:

Topics:

The list of topics is given below:

1. Conversation and Negotiation

2. Why Softly Spoken Leaders Make a Big Impact
3. Ethics in Communication
4. Communication through social media
5. Dealing with difficult people
6. How to overcome self-doubts
7. Role of Artificial Intelligence in communication
8. How to motivate yourself

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 9. Styles and Strategies of Communication
10. Strategies to improve non-verbal communication

3. GROUPS:

A maximum of 5 students in a group.

4. DURATION:

Time duration would be one month before final term.

5. OFFICE CONSULTATION TIME:

Mon/Wed/Fri: 11am to 1pm

Tues/Thurs: 2pm to 4pm

5. PRESENTATIONS:

1. 10-15-minute, PowerPoint presentations by each group. 15 minutes of uninterrupted presentation + 5 minutes for Q&A.
2. Each member of the group to present. Consider equal time allocation across presenters.
3. Presentation slides must include:
a. Title Page
b. Table of Content
c. Introduction: Introduce the topic and discuss its importance
d. Detailed explanation of the topic.

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 e. Conclusion
f. References (Information gathered from secondary sources)

Few tips for making presentation:

1. The background shouldn’t be so busy that it attracts attention to itself and away from the slide’s content.
2. Background color should contrast highly with the text color.
3. The text should be big enough to be read by a person with mediocre eyesight at the back of the room. Even chart labels should be
readable
4. There should not be so much text on a slide so that your audience is reading while you’re talking.
5. Put one point or idea on one slide.
6. All the text on a chart should be readable.
7. Irrelevant content would be marked negatively.

Few tips for delivering presentation:

1. Dress Code: Male should wear dress shirt, tie and pant (blazer will be appreciated). Female should avoid wearing jeans and heavy
jewelry.
2. Body Language: Should have a confident eye contact with the audience, appropriate use of hand gestures (avoid putting hands in
pocket), use the floor to move on the stage but without losing eye contact with audience (avoid leaning with the rostrum)
3. Delivery: Use English as a medium to communicate, voice should be audible to the audience sitting at the back, consider taking
pauses while speaking, explain the slides and avoid reading slides (slide reading is strictly discouraged).

Rubrics of Evaluation:

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 Body language Medium, Content, organization Time Question/
(confidence, Pronunciation, quality of content, and management, answer Total
gestures, eye of voice, volume, speed, delivery of the team work, session Marks
contact, dressing) and tone) content cooperative
behavior
02 04 04 03 02 15

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