Progress Test UNIT 4 Grammar

1 Complete the conversations with the words in brackets. Score

Use the correct narrative form of the verbs.
1 A Where _________________________ (you / go) when the accident happened? __
B I _________________________ (walk) home. __
A And what _________________________ (you / do) when you __
_________________________ (see) the crash? __
B I _________________________ (run) across the road to see what was happening. __
2 A Charles? It’s Khaled. I _________________________ (hear) that you wanted to speak to me. __
B Yes. I wanted to see you yesterday, but you _________________________ (leave) the office __
when I _________________________ (arrive). __
3 A I _________________________ (try) to contact you for nearly an hour when you __
eventually _________________________ (answer) your phone. __
B I _________________________ (just / go) to lunch when you first __
_________________________ (ring). __
4 A _________________________ (you / wait) long by the time the bus __
_________________________ (arrive)? __
B Yes. And the weather _________________________ (be) dreadful. __
It _________________________ (just / start) to rain heavily. __
5 A We _________________________ (lose) customers for years before the new CEO arrived. __
B Yes, she _________________________ (improve) our customer service almost immediately. __
6 A Harry _________________________ (phone) me this morning and __
_________________________ (say) there had been a fire in the factory. __
B Yes, he _________________________ (tell) me about it while __
I _________________________ (have) lunch in the canteen. __
__/22
2 Complete the news story with these words and phrases.
a result because consequently so soon as this point when while
There was some trouble outside our office yesterday. _______________ 1 our sales manager, Chris, __
was getting out of his car, a passing bicycle hit his open door and damaged it. As _______________ 2
__
Chris realised what had happened, he ran after the bicycle. It stopped at a red light a little way
down the road, _______________3 he was able to catch it. _______________4 Chris was so angry, __/2
he grabbed the cyclist. And _______________5 the cyclist tried to escape, Chris started hitting the __
man on the bike. At _______________ , a police officer saw what was happening, and moved in
6
__
to stop the trouble. _______________7, Chris was arrested and taken to the police station. As __
_________________ , he’s not in the office today!
8
__
__/8
Total__/30

International Express Third Edition Upper Intermediate

Progress Test UNIT 4 Vocabulary
1 Complete the conversations. Use the correct form of the verbs in brackets. Score
1 A Would you consider _______________ a discount if we buy a hundred? (give) __
B I regret _______________ that we’re not prepared to do that. (say) __
2 A I’m afraid we can’t afford _______________ any new staff this year. (employ) __
B But can we manage _______________ our present workload without new staff? (complete) __
3 A Do you enjoy _______________ from home, or do you prefer to come in to the office? (work) __
B I always choose _______________ at home if I can. Why waste time travelling? (stay) __
4 A Why did you stop _______________ tennis? (play) __
B A year ago, I decided _______________ golf instead. (take up) __
5 A Did you forget _______________ more ink for the printer? (order) __
B I’m sorry. I started _______________ something else, and it went out of my mind. (do) __
6 A We had expected _______________ to the new office in May. What’s happening? (move) __
B I’m sorry about the delay. We hope _______________ the building next month. (finish) __
7 A Do you regret _______________ your old job? (leave) __
B A little. I miss _______________ some of my old colleagues. (see) __
8 A We hope _______________ the books from you soon. (receive) __
B Haven’t you got them yet? That’s strange. I remember _______________ them over __
a week ago. (send)
9 A I don’t think we can risk _______________ any more money this year. (spend) __
B I agree. We can’t afford _______________ any further into the red. (go) __
10 A If you want my advice, I’d encourage you _______________ the business. (expand) __
B I’m planning _______________ that, but I have to get the board to agree to my proposal. (do) __
Total__/20

International Express Third Edition Upper Intermediate

Progress Test UNIT 4 Work skills
1 Complete the email with these phrases. Score
able to cope already behind I appreciate if I agree I was surprised
missed one deadline more efficient talk this through we could discuss you noted
Dear Carlos
When we spoke on the telephone last week, I said that my workload had increased due to Jane’s
leaving, and that I’m not _________________________1 with everything I have to do at the __
moment. _________________________2 that I have already _________________________3, __/2
and that the same thing may happen again. So _________________________ to receive your
4
__
message asking me to take on even more work.
_________________________5 that someone will have to take over negotiations for the __
Moscow project, but I really don’t have time. I’m _________________________6 with the work __
I’ve taken over from Jane. I think we need to _________________________ again.
7
__/2
You’re returning from Washington on Monday, so perhaps _________________________8 __
this early next week? __
_________________________9 to do the Moscow project, I will need an assistant to take over __
some of my work in the office here. If you can arrange assistance, I’m sure this department will be
_________________________10 as a result. __
Thanks,
Helga
Total__/10

International Express Third Edition Upper Intermediate

Progress Test UNIT 4 Functions
1 Complete the conversations with these phrases. Score
about that all right a mistake hear that help you
just check let me look into sort this terribly sorry
1 A I have a problem. When I try to log in to your website, I get an error message.
B One moment, madam. I think we had trouble earlier. _______________ check. __
2 A We’ve been here twenty minutes, and our food still hasn’t arrived.
B I’m very sorry _______________. I’ll find out what’s happening. __
3 A Good morning. How can I _______________? __
B Hello. You repaired my front door last week, but I’m still having problems with it.
A I’m sorry to _______________. What is the problem? __
4 A I paid some money into my account yesterday, but it doesn’t seem to be there.
B I’ll _______________ your account. Can I have your account number? __
5 A I think there’s a problem with my hire car invoice. I don’t think the total is correct.
B I’m sure we can _______________ out. Can I have the account number, please? __
A Yes, it’s PD476 YS82.
B Yes, I see the problem. I’ll send you a new invoice right away. Would that
be _______________? __
6 A I’m afraid I can’t access the Internet in my room.
B I’m sorry to hear that, sir. I’ll _______________ the problem right away. __
7 A I’ve just taken delivery of a new computer, but it’s not the one I ordered.
B I’m sorry. We must have made _______________. What was the order number? __
8 A The television I bought here last week has a problem with the screen.
B I’m _______________. If you bring it in with your receipt, we can give you a replacement. __
__/10
2 Put the conversation in the correct order. Number the lines 1–10.
a I’m sorry to hear that. Can I ask what the problem is? __ __
b Oh dear. Do you have the model number? __ __
c Hello, this is Martina Gomez. The printer I bought yesterday isn’t working properly. __ __
d Well, it prints one or two pages, and then it stops. __ __
e West End Office Solutions. How can I help you? __ __
f Yes, that would be fine. Do you still have your receipt? __ __
g Ah yes. We’ve had a few problems with this model. Would you like to exchange it? __ __
h Yes, I do. I’ll bring it in tomorrow then. __ __
i Yes, it’s MZ0011B. __ __
j Actually, I would prefer a refund, if that’s possible. __ __
__/10
UNIT 4 TEST: Grammar Vocabulary __/20 Work skills __/10 Functions __/20 Total __/80
__/30

International Express Third Edition Upper Intermediate