CHAPTER 6

Creating an Impressive Resume

Learning Outcomes: At the end of this chapter the learner should be able to:
 visualize themselves in a career in the next 5 yrs.
 identify their goals, achievements, abilities, and traits.
 Create and format their resume that accurately represents their abilities, skills, and knowledge
CREATING AN IMPRESSIVE RESUME
The first thing a hiring manager will look at when you apply for a job is your resume. It is true
that the "first impression" matters. A resume is considered the most critical part of the modern job
application process. It is important to put time and effort into developing and maintaining your updated and
accurate resume. A well- organized, tailored resume increases your chances to put you in the shortlisted
candidates and increase your chances of getting into an interview.
What is a resume?
A resume is a written document that summarizes your education, qualifications, work
experiences, and credentials for a prospective employer.
Resume, CV & Cover Letter
Resume CV Cover Letter
Length Short (1 – 2 Can Extend beyond 3 Short (1 page only)
pages) pages
Content  Educational  Academic history  Heading
history  Professional  Greeting
 Application experiences  How you found a
skills  Qualification and skills job.
 Summary of  Awards and honor  How will you
qualifications  Publication and contribute to the
 Professional presentations organization.
membership  Grants and scholarship  Your goals for
 Professional future contact.
associations
 Licenses and
certification
Purpose Gain Detail background & Create
Employment qualifications comprehensive view
interview of yourself as an
applicant

Format Bullet points Arranged by section Full paragraph

conveys specific Your CV should vary in
details like dates style and content based on
of employment the position and the
and job duties. organization you are
applying to.
Types of Resume Formats

l. Chronological resume — prioritizes your relevant professional experiences and achievements. This fits for
candidates with rich and consistent professional experiences
You use this format if:
 You have several years of experience in the same career path
 You do not have gaps in between jobs.
 You have worked for several employees or clients on the same industry.
Things to include in chronological format

- Name and contact information

- Summary or objective
- Core qualifications
- Professional history
- Educational history
- Skills and abilities
 Example of Chronological Resume

Jane San Andres

999 One – way St.
Mandaluyong, Metro Mla.
Contact Number: 999-000-999
jane.sanandres@email.com

Career Objective
Senior Front Office manager seeks a management position with top hotels in Metro Manila that
would allow her to utilize her leadership and management skills while coordinating workflow.

Core Qualifications
• Possess outstanding personal relationship that ensures customer satisfaction.
• Excellent verbal and written communications skills.
• Proficient in Central Reservation System and Microsoft Office.

Professional Experience

• Reservation Manager
January 2016-Present
Responsible for taking incoming requests for rooms and special requests for service.
I have achieved 98% customer satisfaction for the last 3 consecutive years.

• Night Auditor
September 2013-January 2016
Performs desk clerk jobs
Balances the daily financial transactions
Ability to resolve financial discrepancies.

• Education
Bachelor of Science in Travel Management
University of Sto. Tomas
España, Manila

2. Functional Resume - highlights your skills and experiences, rather than your work history. This for
candidates, who are changing careers and have employments gaps, and whose work history is not directly
related to the job.

Things to include in Functional Resume

- Name and contact information
- Summary or objectives
- Organize the work experience by theme (grouping your skills together)
- Relevant projects

- Educations
- Skills & abilities
Examples of Functional Resume

Henson D. Tejada
320 Lopez Jaena Pasig, Metro Manila
Contact number: 047 8-7000
Henson.tejada@deped.gov.ph

Summary: Has proven track record in the culinary industry. Has an ability to work in a fast-paced
environment and make numerous decisions at once.

Key skills include:

 Attention to details
 Conceptual thinking
 Recipe design
 Creative

Work Experience:
 North East Hotel
August 2013 – February – 2019
Chef De Partie
(Estimate food preparation needs, and ensure quality food production, responsible to maintain
effective- inter-department working relationships.)

Bistro Manila
 Bartender
January 2007 – November 2012
(Prepare alcoholic and non-alcoholic beverage for patrons which is relevant training certificates)

Educational and Credentials

 Graduate of Bachelor of Science in Hotel and Restaurant Management
 National Competency II in Bartending and Cookery.

3. Combination Resume – can be used if you have a few years of work experiences after college. Using this
format will highlight the knowledge and skills you have acquired as an early career professional.
You use this format if:
 Your experience is continuous and no gaps
 You are a recent college graduate with no experience or may have minimal work experience
  Plan to change career or industry.
 You are a recent college or high school graduate with minimal work experience
 You are changing careers or industries
 You have work with only a few employers.

Things to include in the combination resume:

- Name
- Contact information
- Summary
- Skills and abilities
- Professional experience
- Education
Example of Combination Resumes

Alexander Lim
Pasig, Metro Manila
Contact number: 441-555-66
alex.lim@email.com

Summary: Effective communicates with potential and current customers with 2 years experience in sales and
marketing.

Skills
 Has a strong negotiating skill
 High driven
 Result oriented

Work History
 QRS Sales and Marketing

Aug 2018 – present

Helps manage sales accounts, works collaboratively with sale supervisors and customers

 BBC Inc.

Marketing intern
September 2017 to January 2018
Assisted sales teams with day-to-day operations
Learned skills in sales and developing client relationships

 Education

Bachelor of Science in Business Administration Major in Marketing

Luzon State University
June 2012 – April 2018

 Awards
 Cum Laude
President Scholarship Award (2013 – 2015)

 Extracurricular
College Organization President (2016)
Debate Team Captain (2015)

How to Write a Resume

1. Decide what format is needed for your job application.
2. Always include your contact information, educational background, and work experiences.
3. Including applicable skills based on the job description of the position, you are applying.
4. Include your relevant accomplishments
5. Update your objectives and character references.
6. Proofread and double – check the missing words, and misspelled words.
7. Save your file as DOC file and have a PDF copy too.

What to include in your Resume?

- Name, contact information (home address, e-mail, and contact number)
- Educational background
- Qualification summary
- Work experiences
- Skills
- Additional qualifications
- Reference

Components of Resume:

1. Contact Information (Name, address, contact number, e-mail address)

 The name should be written in a large bold font, not approximately 24 pt.
 Use your permanent and reliable address.
 Use an appropriate personal e-mail address.

Appropriate E – mail Inappropriate E-mail

chad.borja@gmail.com ihatework@gmail.com
Maryrose_01@yahoo.com youareamonkey@yahoo.com

2. Summary of Qualifications
A summary of qualifications is a list of measurable accomplishments to prove that you qualify for the
job. This draws attention to relevant skills, your valuable achievements, and your capabilities.
How to write an impressive qualification summary:

1. Select the four strongest part of your resume and reword them.
2. Write a bullet form and stress out the job offers
3. Make it concise and interesting as possible
4. Include the number of years of work experiences
5. Make it realistic and achievable.

Sample of qualification summary for customer service:

 Awarded as Employee of the Year for three consecutive years.
 Received a 96% positive customer rating in 2019.
 Possess high technical skills in customer support software such as Live Chat and Blaze desk.
 Able to meet all customer service requirements with Spanish speakers.

3. Career Objective
A career objective is a heading statement found in your resume, it describes your professional goals
in the job you are applying for. A resume objective comprises of only 2-3 sentences and is placed at
the top of your resume.

Sample career objective for Customer Service Representative

Possess excellent problem – solving skills, and demonstrates empathy to ease frustrations, and
maintain the brand’s reputation. Seeking to leverage in digital communication to increase customer support,
and build loyalty for ABC Company.

4. Relevant Work Experiences

Work experience section is one if the highlights of your resume. Employers review your
professional experiences on what kind of work you are doing and well you handled them.

When writing your work experiences, you may include the following information:
 Name of the previous companies who have work with (this should be written in reverse
chronological order and only list that is relevant to the job you are applying for.
 Your job title (recruiters look on this, this indicates the caliber you possess in the company.
 Start and end dates (month & year)
 Your relevant job descriptions for the position (as a general rule place at least 3 to 5 bullet
points of your main duties and achievements)

Hard vs. Soft Skills

Recruiters look for skilled individuals, those you will fit to do the job in that position. Indicating
your range of capabilities will catch the eye of the recruiter.

 Hard Skills – are technical knowledge and competencies you gained through training, education,
career, and life experiences.

Examples:
 Budgeting
Computer Skills
Cost Control and reduction
Kitchen skills (knife, baking techniques, food pricing)
Mobile development
Bilingual and multilingual
Product selection

 Soft skills – are your traits, and personal habits that shape how you work, and ability to work with
other people and various situations.

Examples:

Integrity
Creativity
Critical thinking
Organization
Problem solving
Leadership
Interpersonal
Team player

5. Certifications/Licenses
This area would help augment your qualification for the job. Some sectors in the employment
industry require certification and licenses.

6. Educational Attainment
There is some basic information hiring managers are looking for in the education section.
These are the following:

Examples:

Name of school graduated

Address or location
Degree obtained
Year of graduation
Relevant honors and recognitions

7. References
References are not necessary unless otherwise stated in the job description. This enables the
recruiters to contact people on your reference list to find out more about your professional history,
job performance, and other details about the kind of employee you are.

Here are some recommendations to include as your reference:

 Direct supervisor
 Current or former co – worker
 Academic advisor
 Professional mentor