ID Start time Completion time Email

74 12/8/22 17:47:04 12/8/22 17:49:53 anonymous

75 12/9/22 15:17:23 12/9/22 15:29:01 anonymous

76 12/13/22 12:27:57 12/13/22 12:31:09 anonymous
77 1/5/23 10:16:25 1/5/23 10:21:15 anonymous
78 1/5/23 13:57:35 1/5/23 14:01:44 anonymous
79 1/5/23 15:43:04 1/5/23 15:50:54 anonymous
80 1/5/23 22:39:46 1/5/23 22:43:51 anonymous
81 1/6/23 7:04:03 1/6/23 7:25:05 anonymous
82 1/6/23 12:02:42 1/6/23 12:24:28 anonymous
83 1/6/23 15:02:33 1/6/23 15:34:36 anonymous

84 1/6/23 15:50:41 1/6/23 15:55:36 anonymous

85 1/6/23 16:59:53 1/6/23 17:12:15 anonymous
86 1/6/23 19:07:23 1/6/23 19:38:09 anonymous
87 1/9/23 11:21:05 1/9/23 11:29:32 anonymous

88 1/9/23 16:50:53 1/9/23 17:07:08 anonymous

89 1/9/23 21:26:18 1/9/23 21:54:43 anonymous
90 1/10/23 16:57:11 1/10/23 17:04:48 anonymous
91 1/10/23 20:08:26 1/10/23 20:10:56 anonymous
92 1/11/23 9:30:51 1/11/23 9:46:15 anonymous
93 1/12/23 22:28:20 1/12/23 23:24:39 anonymous
94 1/13/23 16:55:58 1/13/23 17:01:42 anonymous
95 1/14/23 13:09:10 1/14/23 13:23:13 anonymous
96 1/17/23 19:47:20 1/17/23 19:54:37 anonymous
97 2/7/23 14:57:33 2/7/23 15:03:06 anonymous
98 2/23/23 7:32:58 2/23/23 7:39:48 anonymous
99 3/7/23 7:45:35 3/7/23 8:58:50 anonymous
Name Language Name of Company :
English (United States) SUN GLOBAL DMCC

English (United States) Ets King Boutique Ets Ki

English (United States) Vital Solutions Pte ltd
English (United States) MILLION HARVEST INTER
English (United States) DAN TRADING AND INVE
English (United States) Actan (Malaysia) Sdn. Be
English (United States) Lian Wah Stationers & P
中文（中国） Sunshine Paper Sdn Bhd
English (United States) KK ENTERPRISE (MALAYSI
English (United States) Avery Dennison (Thailand

English (United States) ALIA MOHAMED TRADING

English (United States) Polyplex Corporation Ltd
English (United States) C.A.S. PAPER Co.,Ltd
English (United States) KPP-Antalis (Malaysia) S

English (United States) Papyrus Global

English (United States) Deus business group
English (United States) Xepap spol. s.r.o
English (United States) Esswell International
English (United States) Limpanich Paper Group co
English (United States) MANIPULADOS CAÑADA, S
English (United States) Ekman Group AB
English (United States) ALJEEL ALJADEED COMP
English (United States) Converflex - Transforma
English (United States) RAMTOOLA PAPERS LTD
English (United States) PAPER SOLUTIONS (QLD)
English (United States) Planet Unipessoal, Lda
Address :
DUBAI, U.A.E.

Av Bakisi
Quatrier-Kaseka
Democratic Republic Of Congo
Eastern D R C
#21-01, 77 Robinson Road , Singapore - 068896
ROOMS 1318-19,13/F, HOLLYWOOD PLAZA, 610 NATHAN ROAD, MONGKOK,KOWLOON,HK
JAFZA, JEBELALI FREE ZONE, DUBAI, U.A.E.
Lot 2218, Kampong Jaya Industrial Area, Jalan Kusta, 47000 Sungai Buloh, Selangor Darul Ehsan, Malaysia
Lot 1125, 10th Mile, Federal Highway, 47300 Sungei Way, Selangor.
S/L 15,Demak Laut Industrial Park ,Phase 1,Sejingkat Jalan Bako 93050 Kuching Sarawak Malaysia
2576, Lorong Perusahaan 10, Prai Industrial Estate, 13600 Prai, Penang, Malaysia.
64/11, Moo 4, Eastern Seaboard Industrial Estate, A.Pluak-daeng, Rayong, Thailand 21140

RASHEED AL YATEEM BLDG, AL RAS,

PO BOX 24770 DEIRA
DUBAI, U.A.E.
B-37 Sector-1 Noida India 201301
Sathon,Bangkok,10120,Thailand

Wisma Comcorp 37, Level 3A, Section U1, Temasya Industrial Park, Shah Alam, Malaysia, Jalan Pelukis U1/46, Kawasan Per

Hakob Hakobyan str. 4/48

Yerevan 0033
Armenia
Stražilovska 7 , Dobanovci 11272
J. Jesenského 4703, 96001 Zvolen, Slovakia
Gothenburg, Sweden
9 Soi Laptavee,
23009 - JAEN Srinakarin Road, On-nut, Suanlung, Bangkok, Thailand 10250
SPAIN
41111 Gothenburg
SWEDEN
AL-RAQAS ST. SANA'A
4815-169 Lordelo GMR, REP. OF YEMEN
Portugal
19 SIR VIRGIL NAZ STREET PORT LOUIS 11602 MAURITIUS
UNIT
Dili 5B, 5 COTTONWOOD PLACE, OXENFORD, QLD 4210, AUSTRALIA
Timor-Leste
Phone/Fax : E-Mail : Product Purchase : Satisfaction
+9714 4492800 c.gonsalves@sunglobal. Woodfree;Photocopy Paper;Ar4

9879770432 gettogo55@gmail.co Photocopy Paper; 5

63271721 goutam@asiapapermarkeWoodfree;Photocopy Paper;Art 4
00852 57100866 TINAREN@MILLI-HARVE Photocopy Paper;Carbonless; 2
+971503291108 DAN@ADIYATGROUP.COPhotocopy Paper; 4
+603-6156 7081 / +603- cllau@actan.com.my Carbonless; 5
78760809 lianwahimport@gmail.c Woodfree;Carbonless;Others; 2
082-432043 sunshnepaperenvelope@Woodfree;Duplex/Ivory;Carbon 4
04 3979 128 lfng@kkma.com.my Woodfree;Cast Coat Paper; 2
+66 (0)33-010-813 panida.panyawachirasakCast Coat Paper; 4

+971 4 2257333 / 22500 murli@aliamohd.com Woodfree;Photocopy Paper;Art 5

91-120-2443716 to 19 rsaraf@polyplex.com Cast Coat Paper; 4
02 210 8888 / 02 210 88 thanaporn@cas-group.c Woodfree;Photocopy Paper;Art
3
+603-76278300 carolyn.chua@kppantali Art Board; 4

0037491401236 susanna@paperline.am Woodfree;Art Board;Cast Coat3

(+381 11) 30 41 100 milica@deus-system.co Carbonless; 4
00421 918 998 171 pieckova@xepap.sk Photocopy Paper;Carbonless; 5
0046317262600 stefan.monnich@esswellWoodfree;Art Paper;Photocop4
662 3203977 pasit@limpanich.co.th Cast Coat Paper;Cast Coat Boa4
+34 630057738 manipulados@gmail.comPhotocopy Paper;Carbonless; 4
0046708221071 petra.rydergard@ekmanPhotocopy Paper; 5
+967711440297 aag@aag-ye.com Woodfree;Photocopy Paper;Car3
+351252840290 heldervaz@converflex.ptWoodfree;Photocopy Paper;Car4
2302104629 / 23021046 imports@rampapers.intnWoodfree;Photocopy Paper;Art 4
+61435715440 bharat.morris@gmail.co Carbonless;Label; 5
+67077006677 planet.unipessoal@gmaiPhotocopy Paper;Woodfree;Ar4
Importance Satisfaction Importance2 Satisfaction2
4 4 4 4

5 5 5 5
4 4 4 4
2 1 1 1
4 4 4 4
5 4 4 4
3 2 4 3
4 3 3 3
5 3 5 3
4 4 5 5

5 4 4 4
4 4 4 4
3 3 3 4
4 3 3 3

3 5 5 4
5 4 4 4
5 5 5 5
4 4 4 3
5 4 5 4
4 3 4 4
5 4 5 5
3 4 4 4
4 5 5 4
4 5 5 5
5 5 5 5
5 4 5 4
Importance3 Satisfaction3
4 4
5 5
4 4
1 2
4 4
4 4
3 2
3 4
5 4
5 4
4 5
4 4
4 3
3 3
4 4
5 5
5 5
3 4
5 3
4 4
5 4
5 5
5 4
5 4
5 5
5 4
Importance4 Satisfaction4
4 4
5 5
4 4
1 1
4 4
4 4
4 3
4 4
5 4
5 4
5 3
4 5
3 4
3 4
4 4
5 5
5 5
4 4
5 5
4 4
4 5
5 5
5 4
4 5
5 5
5 4
Importance5 Satisfaction5
4 3
5 5
4 3
1 2
4 4
4 3
3 1
4 3
5 1
4 4
5 4
4 4
4 3
4 2
4 3
5 4
5 5
4 3
5 3
4 1
5 4
5 4
5 3
5 4
5 5
5 4
Importance6 Satisfaction6
3 4
5 5
5 4
2 2
4 4
3 4
4 2
3 4
5 3
4 4
4 4
4 4
3 3
2 3
3 4
4 4
5 5
3 4
5 4
4 4
4 5
5 4
5 4
4 5
5 5
5 4
Importance7 Satisfaction7
4 3
5 5
4 4
2 2
4 4
4 3
4 2
4 4
5 1
4 4
4 4
4 4
3 3
3 2
4 2
4 3
5 5
4 3
5 3
4 4
5 4
4 3
5 3
5 4
5 2
5 3
Importance8 What is your opinion abo
3 good
5 N-A
4 APP has got a wide range
2 Good
4 GOOD QUALITY ASSURA
3 paper thickness out of sp
5 average
Manila Card - Pallet is not strong enough ,easy t
4 Colour Woodfree - cyber yellow and lemon colo
5 price is too high in the m
4 2022 we found problem wit
4 PRODUCT QUALITY / CON
5 A good quality paper supp
3 The price of product
Inconsistent cancoating on Pindo Deli C2
of product
2 This is problematic especially when printing soli
2 The quality of APP INDON
5 carbonless paper has cons
5 very good
3 Fairly/ good
CCB CCP have better quality control than Art B
5
4 Good
4 We have not yet received
3 APP is the best supplier a
4 So far there are no relev
4 VERY GOOD
2 We can sell more of other
4 I am very impressed with
Your expectations and suggestions :
none

N-A
Please handle the claims in a better way . Both commercial and quality claims needs to be addressed on priority .
Market and client protection for usual orders necessary
SPEED UP DOCUMENTATION PROCESS
can provide special price for converter
mill avoids QC claims
The price meets the market demand
respond of claim need to improve
faster shipping docs sharing after shipped

PACKING NEEDS TO BE IMPROVED, ESPECIALLY FOR SLIP SHEET AS THERE IS A LOT OF DAMAGE TO PRODUCT.
HAVE TO IMPROVE WITH SOME CORNER PROTECTION SO THE SLIP SHEET PALLETS DOESN'T TILT DURING OCEAN MOVEM
STOWAGE QTY REDUCED IS ALSO NOT HELPING THE END LANDED COSTS WITH SUCH HIGH FREIGHT RATES, IT NEEDS REW
Need to develop good shipping lines for timely delivery and not taking unnecessary costs from us after taking materials fro
We expections about the mill can will developing the quality of paper is high qulality more than from the present and the p
Consistent product quality, lower product price.

- better prices
- extension of product range
- Having in mind the small size of our market, we would like to have exclusivity of presenting APP Indonesia products in ou
Suggestion can be on time gap between price offer and cut off date. If we can have price offer in first week of every month
I have no objections to cooperation.
deliveries
Seeing thatcan sometimes
there are a lotbe
of faster,wud
products bybePindo
gooddeli, there should be a introduction to all available products.
in case there is a new product that we're interested.
Good
We have just started our business with you and it works very well, so far. I have good contact with your Sales team and the
our expectation to be more helpful in pricing and to take into consideration the situation of our country. As we are sufferin
We would like to have faster transit times and quicker reaction to cheaper freights
SOMETIMES VERY DIFFICULT TO KEEP VALIDITY OF CONFIRMED ORDERS EVEN OF LONG WORKING CUSTOMERS LIKE OUR
My humble suggestion is that you should review your pricing structure for most of the products.
conduct regular customer satisfaction surveys and take corrective actions based on feedback provided by customers. This
e addressed on priority .

AMAGE TO PRODUCT.
N'T TILT DURING OCEAN MOVEMENT.
GH FREIGHT RATES, IT NEEDS REWORKING
from us after taking materials from the Mill which is being faced us now in every shipments specially Samudera Shipping line used by
re than from the present and the price will be competitve in the market.

ting APP Indonesia products in our market

offer in first week of every month than we can get more time to negotiate for new orders and more flexibility in purchasing.

available products.

ntact with your Sales team and they provide us with high service, indeed. Thank you very much and we hope for a long term relationss
of our country. As we are suffering from the war since 2015. so you have to give us a special price difference from the Gulf countries.

WORKING CUSTOMERS LIKE OURSELVES

back provided by customers. This is expected to increase customer trust in the paper products produced by the factory.
dera Shipping line used by the Mill.

ty in purchasing.

for a long term relationsship with bothways satisfaction.

e from the Gulf countries.

the factory.
ID Start time Completion time Email
55 12/22/22 8:06:31 12/22/22 8:11:55 anonymous
56 12/23/22 12:09:15 12/23/22 13:07:53 anonymous
57 12/23/22 11:38:35 12/23/22 17:20:03 anonymous
58 1/12/23 14:24:55 1/12/23 14:35:20 anonymous
59 1/12/23 15:04:34 1/12/23 15:12:38 anonymous
60 1/12/23 15:22:57 1/12/23 15:34:57 anonymous
61 2/21/23 13:17:23 2/21/23 13:24:13 anonymous
62 2/21/23 13:44:14 2/21/23 13:58:13 anonymous
63 2/21/23 14:38:34 2/21/23 14:40:45 anonymous
64 2/21/23 14:47:25 2/21/23 14:50:50 anonymous
65 4/7/23 11:52:08 4/7/23 11:56:21 anonymous
66 4/7/23 12:55:46 4/7/23 13:04:25 anonymous

67 4/18/23 9:52:04 4/18/23 9:55:56 anonymous

68 4/18/23 14:23:59 4/18/23 14:33:37 anonymous
69 4/18/23 14:24:53 4/18/23 14:37:18 anonymous
70 4/19/23 19:25:14 4/19/23 19:28:36 anonymous
Name Language Name of Company : Address :
English (United States) PT.Surya PalaceJaya Jl K.H. Moh. Mansyur 208
English (United States) PT ANEKA ANDALAN ASI GUNUNGAN RT 01 / RW 0
English (United States) PT. JASUINDO TIGA PERKJL.JL. RAYA
RAYA BETRO
SERANGNO.
KM.2111,4 KOMPLEK URTE RT.0
English (United States) PT. TEKHAN INDO MAS KABUPATEN TANGERANG , BANTEN
English (United States) PT Kodasindo Tatsarana Jl. Raya Serang No.61 KM
English (United States) CV SINAR LABELINDO Jl. H Tatang Somantri N
English (United States) PT MITRA KARYA NUSAP JAKARTA
English (United States) PT TATIMEL MAITOYA CIREBON
English (United States) PT.MAKMUR JAYA USAH JL. SEDATI, KOMPLEK P
English (United States) PT. SEJATI JAYA PERKASAJAKSEL
Cengkareng
English (United States) CV SPEEDY PRINTING Jakarta
IndonesiaBarat
English (United States) PT. Andalira Cipta Abadi

English (United States) PT. SURYA PALACEJAYA JL,. KH MOH MANSYUR 2

English (United States) PT. Sinar Ikaindah PerkasJl. Perwira II. No. 145
English (United States) CAKRAWALA KERTASINDJL. GOLDEN PERMAI BLOC
Phone/Fax : E-Mail : Product Purchase : Satisfaction
0216591788 purchasing@suryapj.comWoodfree;Art Board;Cast3
0271 783 801 anekasupport@gmail.co Woodfree;Carbonless;Dupl 3
031.8910919 purchasing@jasuindo.co Woodfree;Art Board;Carb3
(021) 59407797 , fax (02 tekhan@cbn.net.id Label; 3
0215960456 material-id@worldkoma Art Paper;Woodfree;Cast4
085 100 761 355 Labeindosinar@gmail.coLabel; 4
(0267)440111 ext 8022 Mery_C_Sibuea@app.co.Woodfree;Photocopy Paper 3
087776352122 mknbdg@gmail.com Woodfree;Photocopy Pape 3
081332970889 pt_tatimel@yahoo.com Woodfree;Art Paper;Art 4
7287 sejatijaya_perkasa@hotmail.com
Woodfree;Photocopy Pape 4
021-54357004 speedy_printing@yahoo Woodfree;Cast Coat Pape4
021-8984 1346 / 47 lilis@andalira.co.id Cast Coat Paper;Art Pape4

021- 6591788 purchasing@suryapj.comArt Paper;Art Board;Wood

3
0616643206 carlesmario.sip@gmail.c Woodfree;Photocopy Paper
4
0778-411931 ckibatam@gmai.com Stationery;Photocopy Pa4
Importance Satisfaction Importance2 Satisfaction2
3 3 3 2
3 3 3 3
4 3 3 3
3 3 3 4
4 3 4 5
3 4 3 4
3 3 3 3
3 3 3 3
4 4 4 4
44 5 5
4 4 4 3
4 5 5 4

3 4 4 3
4 4 4 3
4 4 4 4
Importance3 Satisfaction3
3 2
3 3
4 3
4 4
4 5
3 4
3 4
3 3
4 4
5 5
5 4
4 3
3 4
3 3
5 3
Importance4 Satisfaction4
2 3
3 3
4 3
4 4
4 5
4 4
4 4
3 3
4 4
5 5
4 4
5 4
4 5
4 4
4 4
Importance5 Satisfaction5
3 3
3 2
3 3
3 4
4 3
4 3
4 3
3 3
4 2
5 4
4 4
4 4
5 3
4 3
4 3
Importance6 Satisfaction6
3 3
2 3
4 3
4 4
4 4
3 4
3 3
3 3
2 3
5 4
5 4
4 5
3 4
4 4
4 4
Importance7 Satisfaction7
3 4
3 3
3 3
4 3
4 3
4 3
3 3
3 3
3 3
5 5
5 3
5 4
4 3
4 3
4 4
Importance8 What is your opinion abo
4 many various product, pl
3 kualitasnya perlu di jaga
3 -
3 qualitas material lem san
4 Sudah baik, dan harus di
3 Produk nya bagus dan ber
3 Product mostly still withi
3 GOOD
3 Good Product
5 Excellent product with G
5 So far so good. No compl
4 Untuk tahun ini ada beber
3 Good
4 Produk berkualitas bagus
4 baik, bagus, dan berguna
Your expectations and suggestions :
maintenance relationship with the customer and end user. Fast response.
Kerjasamanya bs lbh baik lagi, support yg lbh lagi mengenai kualitas, harga dan MOQ nya
-
cukup pertahankan qualitanya tapi tolong harga jangan naik selalu
Dokumentasi
karena banyak/ kompetitor
sertifkikasi lebih di tingkatkan lagi, karena sekarang banyak custumer minta certicate FSC

Keep up this good work

KEEP IT GOOD
Ditingkatkan penanganan komplain
Keep growing and more improving
More quicker in delivery.
Quality mohon di tingkatkan.

untuk setiap
pertanyaan mengenai
jadwal produks / kapan
ready mohon
diinformasikan scr
cepat.
untuk sisa pengiriman /
OS agar cpt diselesaikan
/ CLOSE karena cust
tidak bs menunggu
lama apalgi klo sudah
lagi jalan produksi.
thanks
Untuk pricing dan kualitas bisa lebih baik dan kompetitif di lapangan.

semoga semakin sukses dan jaya

ta certicate FSC