1. Which description summarizes most accurately what a Lean Six Sigma project is?

A. A project aimed to analyze data

B. A project aimed to implement a new
C. A project aimed to design a new process
D. A project aimed to improvement

2. What is not an example of a process?

A. The painting of a certain car part
B. The delay of trains because of a storm
C. A dentist treating his or her patients
D. The handling of mortgage requests

3. Which phases constitute a Lean Six Sigma project?

A. DA: Data – Analytics
B. DMAIC: Define – Measure – Analyze – Improve – Control
C. DA: Define – Analyze
D. DMAIC: Define – Measure – Analytics – Information – Control

4. How is somebody called who leads a Lean Six Sigma project?

A. Project owner
B. Green or black belt
C. Champion
D. Data scientist

5. Which statement corresponds to the Define phase (within DMAIC)?

A. Make the problem quantifiable and measurable
B. Control the process performance and close the project
C. Analyze the current situation and make a diagnosis
D. Select project and establish objectives

6. In a call center customers complain that they have to wait too long before an employee
answers their call.
A Lean Six Sigma project is initiated to reduce these complains.
What is an appropriate CTQ for this project?

A. Number of complaints
B. Call time
C. Customer satisfaction
D. Waiting time

7. What is true about the operational definition?

A. It is the same as the unit
B. It is often arbitrary and you select the most sensible one
C. This is important to select after you have collected data
D. There is only one correct version
8. At a financial service provider a team handles incoming mortgage requests. A project is started
to improve the processing time of handling the requests.
What is an appropriate (observational) unit?
A. Request
B. Employee
C. Minutes
D. Day

9. What is the measurement unit for the CTQ ‘call time’?

A. Calls
B. Day
C. Employee per day
D. Minutes

10. Data and data analysis form important parts within the Lean Six Sigma (LSS)
framework.
Within a LSS project, what are data and data analysis not used for?
A. Define the process
B. Diagnose the current process
C. Investigate the effect of improvements
D. Find the biggest problem

11. A teacher collects the final grades for five students from two different classes
(class 1 and class 2). The table displays the data.
What is the (observational) unit?

Grade Class

7.0 1

5.1 1

8.0 1

6.1 2

7.5 2

A. Student
B. Grade
C. Teacher
D. Class

12. You are interested to know the (average) number of pages per book.
You are standing in front of a shelf full of books. Blind folded you select 4 books.
Is this a random sample?
A. No, as books with a large number of page are more likely to be selected
B. No, all book should be selected and counted
C. Yes, because this lead to a representative sample
D. Yes, all book have an equal probability of being selected