End 301 Midterm Revision Writing formal vs. informal emails 2 John Steel sends two emails telling people about the lecture that he went to. Email Ais to his boss (formal/neutral). Email B is to one of his friends at work (informal). Fill the gaps with appropriate words or phrases. A ‘ Sarah, 2 Dr Mills’ lecture yesterday at the university about the importance of communication in businesses. It was extremely interesting and was quite relevant to some of the problems we have experienced in recent years with employees. Dr Mills outlined three reasons why good communications are so important. Firstly, to avoid misunderstandings between managers and employees, information and instructions need to be clearly expressed. , good morale and motivation at work can often be attributed to good communications. Finally, one interesting area related to the importance of ensuring that written communications are clear, concise and to the point. 4 John Steel y Jo, | was at Dr Mills’ lecture last night at the uni about comms in businesses. It was pretty good. It gave me some ideas about problems we've © over the last couple of years with some of our colleagues — you know who | mean!. She says good comms are essential to avoid misunderstandings between managers and employees — need to t info and instructions across Clearly. Also - good morale and motivation come from good comms. She also talked about how we ® be really clear when we write. Anyway -*. John S.T. Zchraa Al SariAnswers: Dear attended / went to Secondly / Furthermore Ron = Kind regards / Best wishes / Regards (John uses his boss's first name so ‘Yours sincerely’ is probably too formal here.) Hi had get must / have to / should o©ooroag see you soon / see you later / see you tomorrow / see you later today S.T. Zchraa Al Sari