SERVICE TRAINING PROFILE

CXC Large Excavator

Student Name ____________________________________ Date ___________

Instructor ________________________________________________________

Course Location ___________________________________________________

Rev. 05/2012

TO THE STUDENT:

Course Objectives and Technician Skill Level Profile:

These objectives are like a road map for the learning activities you will experience during the training course.
Please read them thoroughly to familiarize yourself with the course content. The Technician Skill Level Profile is
used as a personal evaluation of the skill level and knowledge you possess on the product as evaluated against the
course objectives.

Pre/Post Test Assessment

The pre/post test assessment has been developed from the course content. It will be used to assess your
knowledge both before and after the training course. This will assess your knowledge of some of the key points of
your learning experience.

Course Evaluation
The course evaluation form will be completed at the end of the week. We would appreciate an honest evaluation and
any remarks you may want to share. Your feedback will assist us in providing courses that meet your training needs.

DEALERSHIP FEEDBACK:
CNH AMERICA LLC Your investment in this training should result in better on-the-job performance, increased shop profitability, better
Service Training customer satisfaction and increased product performance.
2601 Oakes Road
Sturtevant, WI 53177 The objectives are like a road map for the learning activities the student will experience during the training course.
Please read through these objectives to familiarize yourself with the course content. The Technician Skill Level
Profile asks the student to provide a personal evaluation of their skill level and knowledge on the product against
these objectives both before and after the course.

The Technician Skill Level Profile is designed to do three things:

1) Determine the student's present level of product knowledge.

2) Inform the student of the course objectives.
3) Evaluate the student's development towards higher skill levels after the training course.

Please pay careful attention to the descriptions of the four skill levels and the technicians starting point to the
program as established by the student. After course completion, a general trend should be found toward higher skill
levels.

If there are any questions regarding this Service Training Profile and/or the training program, please contact the
Training Center attended.
 COURSE OBJECTIVES AND TECHNICIAN SKILL LEVEL PROFILE
Please read the objectives carefully and check the box that describes your current skill level. We ask you to provide a Please Circle one of the ratings to
personal evaluation of your skills and knowledge against these objectives. You will evaluate yourself prior to and indicate your choice
after completing the course. Take the time to rate the following areas regarding your
COURSE
training week. We would appreciate an honest evaluation 1 = Strongly Disagree
EVALUATION and any remarks you may want to share. Your feedback 2 = Disagree
Prior To Skill Level 1: No knowledge of subject material. After will assist us in providing courses that meet your needs. 3 = Uncertain
Course Skill Level 2: Basic understanding of subject material. Completion Use the scale to the right for your evaluation. 4 = Agree
Can perform Objective with supervisory Thank You 5 = Strongly Agree
assistance.
Skill Level Skill Level Organization of the Training Week/Course Content/Training Aids/Equipment
Skill Level 3: Good understanding of subject material.
Can perform objective with minimal The course followed a logical sequence. 1 2 3 4 5
supervisory assistance. The content was at the right level for me. 1 2 3 4 5
The course met the objectives. 1 2 3 4 5
Skill Level 4: Complete and thorough understanding of
The course provided me with information I can use in my job. 1 2 3 4 5
subject material.
The pace was well matched to the content covered. 1 2 3 4 5
Can inspect, repair and analyze systems
The visual aids were appropriate. 1 2 3 4 5
without supervision.
There was a good mix of time spent in the classroom and shop. 1 2 3 4 5
Can instruct others on systems and
1 2 3 4 1 2 3 4
procedures.
Suggestions:
Identify hydraulic and electrical components and their
locations
Explain the features and operation of travel speed, swing
brake, boom regeneration, combined pump flows, etc. Leadership and Presentation by Instructors
and recognize malfunctions.
The instructor seemed knowledgeable. 1 2 3 4 5
Use schematics to diagnose and repair The instructor presented the material clearly. 1 2 3 4 5
electrical/hydraulic problems. The instructor encouraged participation. 1 2 3 4 5
The instructor was available when needed. 1 2 3 4 5
Use basic diagnostic and troubleshooting techniques for Questions and comments of students were handled appropriately. 1 2 3 4 5
hydraulic and electrical systems. The instructor was well prepared. 1 2 3 4 5

Configure the auxiliary hydraulics system Suggestions:

Perform diagnostic checks on major electrical and

hydraulic components.
Training Facilities
Identify how energy saving features (such as spool stroke
control, boom down energy save, power save, etc.) The training event was well organized. 1 2 3 4 5
operate. The classroom setup was comfortable. 1 2 3 4 5
Perform DEVICE tests on the engine such as the The workspace for class activities was adequate. 1 2 3 4 5
common rail pressure test, injector balance test, EGR The materials for class activities were appropriate. 1 2 3 4 5
control valve test, intake throttle test, etc. The class size was appropriate. 1 2 3 4 5

Properly configure and calibrate the machine controller Suggestions:

Download software to the excavator controllers

Training Notification/Meals/Lodging/Transportation
Use the Monitor and/or EST to diagnose faults, monitor
parameters, retrieve machine history, etc. The notification of the training event was acceptable. 1 2 3 4 5
The noon meals were appropriate for the training. 1 2 3 4 5
Input injector QR codes into the engine controller The lodging suggested was of good quality and appropriate. 1 2 3 4 5
Transportation (if provided) was acceptable. 1 2 3 4 5
Perform “Auto-Regeneration” and “Manual Regeneration”
Suggestions:
process for the engine
Identify when the DPD system will operate and the
conditions that will make the system inoperative.