The CARE CERTIFICATE

Understand
your role
What do you know now?

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Standard
 Activity 1.1a

Understand your role

Using your job description to
help you, fill in the box below Describe - to describe means to create a
to describe your main duties picture with words but not simply writing
and responsibilities: a list of bullet points.

My main duties and responsibilities include:

* Offer high quality person centered support to individuals with complex needs
* Provide support and resources to individuals in making life choices
* Support individuals to overcome there challenging behaviors by using the
approved company techniques (insert restraint technique here such as TCI, Team
Teach or Price etc)
* Support individuals in making healthy lifestyle choices through diet and exercise
* Support individuals to go into the community and assess basic amenities.
* only work to approved practices through; policies and procedures, legislation and
regulation
* Assist colleagues with the general day to day housekeeping tasks within the
home to provide a safe and clean environment.
* support individuals with day to day tasks within the home
* Drive all company approved vehicles in a safe and courteous manner
* Always work in a person centered approach
* follow all care plans and agreed arrangements to meet the needs of the individual

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 Activity 1.1b

Look up the Care Certificate

and the Code of Conduct
for Healthcare Support
Workers and Adult Social
Care Workers in England.
Complete the diagram below List: this term means to identify the
to list some examples of the main points which can be written as
standards they include: bullet points.

Care Certificare Code of Conduct for HSC Workers:

Standards:
*being accountable by making sure you can answer for
*Understand your role your actions. You have to be a responsible professional
*Work in a person at all times.
centered way
*Health and Safety
*List all standards of
this award here

Code of Conduct for

HSC Workers:
Care certificate
and Code *Work in collaboration
with your colleagues to
of Conduct ensure the delivery of
Standards high quality safe and
compassionate
include...
healthcare, care and
support whilst always
meeting the needs of
the individual.
Code of Conduct for HSC Workers:

*Respect a persons right to confidentialty

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 Activity 1.1d
Self-awareness is very
important for all care work.
Think about your previous
experiences and the attitudes
and beliefs that you are aware
that you hold, and explain
how they may affect the way
you work:
My experience, attitudes and beliefs
An example of a previous experience that
I have had
I previously worked with an individual
who refused to wash, had poor personal
hygiene and bedsores. Over a number
of months I worked with both him and
the district nurse to put a hygiene plan
in place. After I had gained his trust and
built a bond witht the individual I >>>>
An example of an attitude I hold
I am a vegetarian
An example of a belief I hold
I believe that everyone should be
treated as equals no matter what
sex, sexuality, race, religion or
disability.
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Explain - to explain something you
will need to provide a clear account
of your understanding, including
details like why and how.
How this may affect my work
>>>Managed to get him to wash
everyday and cleared all of his bed
sores.
*This has allowed me to develop my
communication skills, be patient and be
able to work closely with individuals and
others involved outside the
organization.
I could have issues cooking and
preparing meat, for the purpose of my
work though I can put this aside in order
to meet the needs of the individuals I
care for.
I will be able to work with
individuals, their friends, family, my
colleagues, and external
professionals without forming
judgments about people.
 Activity 1.2a

Familiarise yourself with

your employment rights and
responsibilities. Under each of
the headings below, describe
your rights and responsibilities
as a worker:
Describe - to describe means to
create a picture with words but not
simply writing a list of bullet points.

Health and safety

The health and safety at work act 1974 sets out my rights and responsibilities.
Rights: To work in an environment that is safe and to be provided all the necessary
PPE to complete my work.
Responsibilties: To work the way set out in my organizations policies and
procedures and report all safety concerns to my line manager.

Confidentiality

I am expected to work according to the guide lines set out in the data protection act
1998, which sets out an individuals rights to confidentiality. If i breach this it is a
serious act of misconduct.

Working time
The working time directive states that an employee cannot work more than 48
hours per week averaged over 17 weeks. However you can agree to opt out of this
rule, this is very common in the care industry due to the needs of rotors etc

Pay and wages

The equality act 2010 gives all people in the uk the right to be treated failry and must be
paid equal pay for equal work.

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 Activity 1.2b
Speak to your employer
to find out the aims,
objectives and values of the
organisation that you work
in and use the information
to fill in the table below:
The aims of my organisation
My organisation believes
that all people should
have equal rights and
opportunities. It is then I
am able to provide a
service that meets the
individual needs and
circumstances of every
person using the service.
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The objectives of my The values of my organisation
organisation
My organisation has a To uphold the values of
non discriminatory modern, holistic and
policy. They provide a evidence based care that
service to any service safeguards and promotes
user irrespective of the rights, individuality, and
gender, sexual uniqueness of every
orientation, age, cultural individual.
background, disability
or religion.
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 Activity 1.2c

It is essential to work in
ways that are agreed with
your employer. Give an
example of an agreed Explain - to explain something you
way of working in your will need to provide a clear account
workplace and explain why of your understanding, including
it is important: details like why and how.

I have agreed to work by the principles set out by Team Teach which focuses on
the prevention and management of challenging, unpredictable and aggressive
behaviors of service users. By using non physical interventions with service users it
creates a "restraint as a last resort" culture.

By working in this way I can:

*Assess the potential for challenging behaviour

*Be prepared at all times
*Prevent crisis and unpredictable incidents.
*Deliver high quality care to all service users

In order to do this I am expected to assist in creating an environment where

challenging behavior is supported and is less likely to occur by giving the service
users as much support to meet their individual needs. This is done by following care
plans and in house agreements.

Despite this if there are any indications of a behavior by a service user, then I should
follow the agreed ways of working set out in the service users ICMP (Individual crisis
management plan) which is always updated and available in their folder.

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 Activity 1.2e

Part i)
For each of the statements
below, decide whether each
should be reported as a
concern and tick either yes
or no:

Report?
The health and safety of staff is in danger YES
✔ NO
Individuals are treated with dignity and respect YES NO
✔
The environment is being damaged by work activity YES
✔ NO
Wrongdoing is being covered up YES
✔ NO
The individual’s care is inadequate but they cannot or will not complain YES
✔ NO
Care plans are reassessed and updated regularly YES NO
✔
Your manager is involved in the abuse of individuals YES
✔ NO

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 Activity 1.2e

Part ii)
Thinking about the statements
in Part i) that would need to
be reported, explain how you
would raise your concerns, or
whistleblow:
Explain - to explain something you
will need to provide a clear account
of your understanding, including
details like why and how.

If I had a concern about a service user then I would report it to my team leader, senior
or manager. If however I could not report the incident to a team leader because they
may have been involved then I would report the incident directly to the person above
them. This could also be the home manager. But again if I could not report to the
manager then i would go to the area manager and continue through the company and
up to the directors if required.

If however I felt that in house reporting/whistle blowing was not appropriate, I could
report to OFSETD directly, the police, or the local safeguarding board. I could also
refer to my organizations whistle blowing policies and procedures.

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 Activity 1.3a

Think about your

responsibilities to the
individuals you support.
Describe four of your Describe - to describe means to
responsibilities to those create a picture with words but not
individuals: simply writing a list of bullet points.

1.
Support individuals to manage their challenging behaviors by referring to their agreed
care plans, ICMP and homes behavior support training and agreements.

2.
Support individuals with daily life skils such as personal care, healthy eating and
excercise.

3.
Ensure all individuals experience a quality of life that is both enjoyable and
memorable. Also that they are able to access local amenities and suitable age
appropriate recreation.

4.
Ensure that all individuals are kept free from harm from themselves and
others in all areas of their lives.

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 Activity 1.3b
In the boxes below, explain
how a working relationship
is different to a personal
relationship. Use examples
from your service to help
you explain your points:
A working relationship is...
A professional relationship which is
formed in the working environment. This
type of relationship requires people to
be unbiased and professional at all
times.
Examples include...
*Personal matters concerning staff are
not discussed.
*Personal views are not discussed.
*Working relationships should always
adhere to the organisations policies and
procedures.
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Explain - to explain something you
will need to provide a clear account
of your understanding, including
details like why and how.
A personal relationship is...
Generally formed amongst friends and
family and can be catergorised as:
personal friendship, family relationship
or romantic/sexual relationship.
Examples include...
*You can give advise
*You can express personal views
*You can talk about other individuals in
a negative way.
 Activity 1.3c

There are four main working

relationships in health and social
care. State the four main working
relationships and provide a
description of each, including who
they are most likely to be in your
own workplace:

1.
Individuals (service users) and their friends and family.

2.

Colleagues, team leaders, managers, area managers, other managers, directors.

3.
People from other professional practices such as: social workers, GP's,
psychiatrists, teachers etc.

4.
Volunteers and community groups, these could include; youth groups and religous
organisations.

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 Activity 1.4a & b

As a worker in health and

social care it is essential to
be an effective and good Explain - to explain something you
team member and work in will need to provide a clear account
partnership. Explain why it of your understanding, including
is important to work: details like why and how.

a) In partnership with other workers:

It is important to work in partnership with other workers for a number of reasons,
these include:

*Your colleagues may have a better understanding of certain individuals needs.

*Other workers may be able to share their skills in order to develop your own.
*Certain individuals may get on better with a particular colleague, which may be
helpful when a change of face is needed
*It is important as the level of care that is provided for one person is the
collective amount and quality that has been received by all parties
involved. .

b) In partnership with key people, advocates, and others who are significant to the individual such as
their carer, family members or friends:
Partners could include: Social workers, GP, psychiatrists, family or friends.

*By working in partnership with key people will allow you to exchange and build on
key information and services.
*By talking and working with family and friends may allow you to get a better
understanding of complex, long term behaviors.
*If new information is passed onto partners about an individuals condition or behavior,
it may allow them to develop new strategies which could be added to care plans.
*It provides consistency and is a legal requirement.

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