There is a vast increase of coffee consumption in the lifestyle of the urban population (Kasnaeny, Sudiro,

Hadiwidjojo, & Rohman, 2013).

The coffee shop complies not only as a place to drink coffee, but also serves as a social place (Hung,
2012) as well as a working space (O'Connor, 2018).

The development of coffee shop chains has brought new competition to the food and beverage industry
(Hung, 2012). The coffee industry should consider the experience aside from the beverage itself
(Tumanan & Lansangan, 2012). Two out of three customers consider a comfortable environment
as a crucial factor (Seymour, 2016). Research also shows that 53% customer attachment with the coffee
shop correlates with the design, while 48% correlate with the product (Tumanan & Lansangan, 2012).
This shows that the product is not the only crucial element of the coffee shop. Thus the coffee shop
requires creating value for the customer that eventually will increase the customer experience
(Kim & Lee, 2016). Though visiting coffee shops might only be on an occasionally basis, it has become
a part of people’s lives nowadays (Kim & Lee, 2016). A great coffee shop combines a product,
design and experience (Hou, 2013) that can be perceived by everyone.

However, the coffee shop boom must go hand in hand with its ease of accessibility. This includes
accessibility in obtaining information, transportation to reach the location, online and website
accessibility and the coffee shop design (Wiastuti, Adiati, & Lestari, 2018). People might encounter
unpleasant experiences during their visit to restaurants including coffee shops. Thus, coffee shops
should extensively design or renovate or be built to be accessible for everyone. In regards to
attracting more customers and offer a strong value proposition, coffee shops must be accessible
for all, barrier- free and implement the concept of accessible tourism, so that the coffee shop
experience can be felt by everyone.
Ambrose, I. (2016, September 27). UNTWO. Retrieved from UNTWO:
http://cf.cdn.unwto.org/sites/all/files/pdf/ambrose-world-tourism-day-27-sept-fin-small-file.pdf Darcy,
S., & Dickson, T. (2009). A whole-of-life approach to tourism: the case for accessible tourism. Journal
of Hospitality and Tourism Management, 16(1), 32-44. Fowler, M. (2017, June 6th). A Simple Guide to
Using the ADA Standards for Accessible Design Guidelines. Gray, K. (2016, April 30th). Types of Signage
No Retailer Can Afford to Ignore. Hou, C.-I. (2013). Study On Decision-Making For Café Management
Alternatives. International Journal of Computer Science & Information Technology (IJCSIT), 5(6).
Hung, L. M. (2012). A Study of Consuming Behaviors of Budget Coffee. Business and Management
Resear, 1(1), 48- 61. ITF. (2017). https://www.itf-oecd.org/content/improving-transport-accessibility-
all-guide-good-practice. Retrieved from ITF OECD: https://www.itf-oecd.org/content/improving-
transport-accessibility-all-guide-good-practice Karina, A. (2016, June 7th). The Rise and Rise of
Third-Wave Coffee Joints. Jakarta. Karlsson, H., & Karlsson, J. (2009). Coffee Tourism; A community
development tool. Handelshögskolan BBS, Balting Business School, Kalmar. Kasnaeny, K., Sudiro, A.,
Hadiwidjojo, D., & Rohman, F. (2013). Patronage Buying Motives of Coffee shop’s Consumers. OSR
Journal of Business and Management, 8(3), 19-22. Kim, S.-H., & Lee, S. (2016). Promoting customers’
involvement with service brands: evidence from coffee shop customers. Journal of Services
Marketing, 31(7), 733-744. Kleidas, M., & Jolliffe, L. (2010). Coffee attraction experiences: A
narrative study. Tourism Pleminary Communication, 58(1), 61-73. Kriyantono, R. (2012). Teknik Praktis
Riset Komunikasi. Jakarta: Kencana Prenada Media Group.

THE COFFEE SHOP EXPERIENCE FOR ALL PJAEE, 17 (7) (2020) 2862 Lestari, N. S., Wiastuti, R. D., &
Adiati, M. P. (2017). Implementasi Accessible Tourism Pada Bus Wisata Jakarta Explorer Mpok Siti.
Jurnal Hospitality dan Pariwisata, 3(1) Morrison, A. (2010). Hospitality and Travel Marketing (4th
ed.). New York, USA: DELMAR CENCAGE Learning. NC State University. (1997). Principles of Universal
Design. Retrieved from The Center for Universal Design:
http://www.ncsu.edu/ncsu/design/cud/about_ud/udprinciplestext.htm O'Connor, A. (2018, March
14th). thejournal.ie. Retrieved from thejournal.ie: http://www.thejournal.ie/coffee-culture-ireland-
whats-next-3903129-Mar2018/ Rebstock, M. (2017). Economic Benefit of Improved Accessibility to
Transport Systems and the Role of Transport in Fostering Tourism for All. University of Applied
Sciences, Transport and Spatial Planning Institute, Applied Sciences, Transport and Spatial Planning.
Germany: OECD- ITF. Rossettii, R. (2009, May 15th). A Universal Design Approach for the
Hospitality Industry. Las Vegas. Seymour, A. (2016, April 7th). Three types of coffee shop customer,
reveals BRITA study. Food Service Equipment Journal. Shenoy, S. S. (2005). Food Tourism and the
Culinary Tourist. USA: Clemson University. Soewadji, J. (2012). Pengantar Metodologi Penelitian.
Jakarta: Mitra Wacana Media. Sugiarto. (2015). Metode Statistika Bisnis. Tangerang: Matana Publishing
Utama. Suliyanto. (2014). Statistika Non Parametrik. Yogyakarta : ANDI . Tumanan, M. A., & Lansangan,
J. R. (2012). More than just a cuppa coffee: A multi-dimensional approach towards analyzing the
factors that define place attachment. International Journal of Hospitality Management, 31(2), 529-
534. UNWTO. (2013). Recommendations on Accesible Tourism. Spain: World Tourism Organization
(UNWTO). UNWTO. (2016). Accessible Tourism for All: An Opportunity within Our Reach. Spain: World
Tourism Organization (UNWTO). UNWTO. (2016). Recommendations on Accessible Information in
Tourism. Spain: World Tourism Organization (UNWTO).

THE COFFEE SHOP EXPERIENCE FOR ALL PJAEE, 17 (7) (2020) 2863 Weinberg, B., & Bealer, B. (2001).
The World of Caffeine: The Science and Culture of the World's Most Popular Drug. New York, NY, USA:
Routledge. Wiastuti, R. D., Adiati, M. P., & Lestari, N. S. (2018). Implementation of Accessible Tourism
Concept at Museums in Jakarta. IOP Conference Series: Earth and Environmental Science. 126(1),
012061. Medan: IOP. Wolf, E. (2006). Culinary tourism: The hidden harvest. Iowa: Kendall Hunt
Publishing. Zomato. www.zomato.com

CAFE POS SYSTEM, COFFEE SHOP MANAGEMENT SOFTWARE, COFFEE SHOP SOFTWARE

Coffee Shop Management System

September 30, 2022

Coffee Shop Management Software from LevelFive

Coffee shop management is a herculean task and achieving perfection is the very key to attaining growth
and profits. Modern cafe POS system enables coffee shop owners to simplify the process and take
advantage of modern tech for sales and business growth. If you aim to maximize operational efficiency
and profits using the coffee shop management system by LevelFive Solutions is the smartest decision to
make right now.

This easy-to-integrate and intuitive coffee shop management system offer features that contribute
directly to your sales figure and help you grow.

Cafe POS System

Also known as Coffee Shop Management System, Cafe POS System is software that facilitates billing and
payments at establishments. Modern Cafe POS systems are advanced with multiple features including
inventory management, taxation, order management, backend management, customer management,
and employee management integrated into the software.

Restaurants POS Software

The coffee shop software by LevelFive helps you monitor fasten up the billing process, monitor your
spending, make budgets, manage inventory, and much more.

Coffee Shop Management System

Features that make cafes/coffee shops stand out

The market is full of coffee shop management software options that are often confusing for business
owners. When you are shopping for an efficient coffee shop management system, there are certain
features you must not miss out on. These features include:

• Intelligent Menu

Make it easier for your customers to order the dishes from your menu by offering them an intuitive
screen menu that displays items with pictures along with names in two different languages.
• Easy Order Management

Effective order management is important to run smooth coffee shop operations. A credible Coffee shop
POS must show orders from the different platforms on a single POS window and make management
easy. It must also offer better management options including functions like kitchen notes, serve later,
and modifiers.

• Mobile / Tablet Billing

A mobile-friendly interface must be your top priority when searching for the best coffee shop POS
system. This makes processes easier and faster, with minimum space used for installing the POS
machine.

• Detailed Reporting & Analytics

The coffee shop management system must offer a smooth reporting function. This include reports on
sales, frequently ordered item, fast selling items, items that are rarely ordered, expense sheet, and
growth figure on a weekly, monthly, quarterly, and yearly basis.

With the real-time analytics feature of coffee shop management software, you can improve your
decision-making process and make better-informed decisions.

• Inventory Management

Managing inventory levels is one of the most complicated tasks for coffee shop owners. Thanks to
LevelFive coffee shop POS, you have a clear understanding of existing inventory levels, and replenished
items and can also automate the ordering process by identifying the right time to replenish.

• Manage your cafe from anywhere

Cloud-based coffee shop POS makes it easier to access your cafe from anywhere in the world. All you
need is a steady internet connection and a device to access your cafe POS.

• Loyalty Program and more

Customer management is another key feature to look for when buying coffee shop management POS.
run your loyalty programs and manage data of customers, their orders, loyalty points, and much more
through the POS system

A feature POS system can help maximize productivity while making management easier and hassle-free.
With integrated online orders, inventory management, and analytics you can reduce your operating
costs, automate processes, achieve client satisfaction and earn better profits.

Level Five Solution

https://lfsolutions.net/coffee-shop-management-system/#:~:text=Also%20known%20as%20Coffee
%20Shop,billing%20and%20payments%20at%20establishments.