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Invigilator 1: _________________________ Invigilator 2: _________________________

MIDTERM TEST
LISTENING & READING TEST
Time allowed: 120 minutes
Full Name: ___________________________ Student’s ID: __________________
Class: ___________________________ Date: __________________

LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken
English. The entire Listening test will last approximately 45 minutes. There are four parts,
and directions are given for each part. You must mark your answers on the separate answer
sheet. Do not write your answers in your test book.
PART 1
Directions: For each question in this part, you will hear four statements about a picture in
your test book. When you hear the statements, you must select the one statement that best
describes what you see in the picture. Then find the number of the question on your answer
sheet and mark your answer. The statements will not be printed in your test book and will
be spoken only one time.

Statement (C), “They’re sitting at a table,” is the best description of the picture, so you
should select answer (C) and mark it on your answer sheet.

COURSE 3+| MIDTERM TEST 2 1


COURSE 3+| MIDTERM TEST 2 2
COURSE 3+| MIDTERM TEST 2 3
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PART 2
Directions: You will hear a question or statement and three responses spoken in English.
They will not be printed in your test book and will be spoken only one time. Select the
best response to the question or statement and mark the letter (A), (B), or (C) on your
answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

COURSE 3+| MIDTERM TEST 2 5


PART 3
Directions: You will hear some conversations between two or more people. You will be
asked to answer three questions about what the speakers say in each conversation. Select
the best response to each question and mark the letter (A), (B), (C), or (D) on your answer
sheet. The conversations will not be printed in your test book and will be spoken only one
time.

32. Where does the conversation most likely 35. What does the woman mean when she
take place? says, "l came to the opposite conclusion"?

(A) At a bus terminal (A) She thought Randolph Inc. asked for too
much money.
(B) At a train station
(B) She believes the man’s supervisor is
(C) At an airport
incorrect.
(D) At a hotel
(C) She feels that the contract needs to be
33. What is the man's problem? revised.

(A) He has been waiting too long. (D) She disliked the proposal by Turner
Construction.
(B) He cannot find a bus stop.
36. What does the man request?
(C) His friend is lost.
(A) A new contract
(D) He does not have a reservation.
(B) An explanation
34. What does the woman tell the man to do?
(C) A lunch meeting
(A) Purchase a ticket
(D) A revision
(B) Walk to a different location
37. What will the woman probably do next?
(C) Contact the hotel
(A) Have a meal
(D) Pick up a brochure
(B) Meet her boss

(C) Call Turner Construction

(D) Go to her office

COURSE 3+| MIDTERM TEST 2 6


38. Why did the woman call the man? 44. What type of company do the speakers
(A) To confirm a meeting most likely work for?

(B) To cancel an appointment (A) A construction company

(C) To ask for directions (B) A clothing manufacturer

(D) To request permission (C) An electronics maker

39. What will the woman do this afternoon? (D) An automobile maker

(A) Give a speech 45. What is the problem?

(B) Make an introduction (A) A supplier is charging too much money.

(C) Attend a demonstration (B) A shipment has been delayed.

(D) Schedule a meeting (C) Some supplies were not satisfactory.

40. Who is Maurice Candide? (D) A contract must be renegotiated.

(A) The CEO at the Dobson Corporation 46. What does the man tell the woman to do?

(B) The woman’s manager (A) Contact some other companies

(C) The man's business partner (B) Negotiate an agreement

(D) A local salesman (C) Send some representatives on trips


(D) Examine the new material

41. What are the speakers discussing?


(A) An upcoming job interview 47. What area does the man work in?

(B) The woman's personal problem (A) Publishing

(C) The man's summer trip (B) Manufacturing

(D) A candidate for employment (C) Advertising

42. What does the man say about Kyle (D) Sales
Hampton? 48. What does the woman imply when she
(A) He will start working in a few months. says, “That's great news”?

(B) A family member of his is in poor health. (A) She is pleased that her work was accepted.

(C) His performance at the interview was (B) She can finish the assignment by the due
poor. date.

(D) He needs more time to make a decision. (C) She thinks the salary is acceptable.

43. What does the woman ask about? (D) She accepts the offer of employment.

(A) The possibility of a person accepting a job 49. When does the woman need to complete
the assignments?
(B) The contact information for Kyle Hampton
(A) By tonight
(C) A replacement for the employee who
resigned (B) By this weekend

(D) The time the next interview will be held (C) By next Tuesday
(D) By September

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50. What are the speakers discussing? (D) Organize a meeting
(A) A financial matter 56. How have the company's sales been
(B) A canceled contract recently?
(C) A reduced workload (A) They have gone up.
(D) A corporate downsizing (B) They have remained the same.
51. What are the men concerned about? (C) They have decreased somewhat.
(A) Future layoffs in their department (D) They have fallen rapidly.
(B) The need to work too much overtime 57. What does the woman suggest might
happen?
(C) The reduction in their department’s
budget (A) New workers will be hired.
(D) The lack of information from their (B) A facility will be closed.
supervisor (C) The company will be acquired.
52. What are the speakers planning to do? (D) A get-together will be postponed.
(A) Make a presentation 58. What is the woman going to do by
(B) Speak with their colleagues tomorrow?
(C) Revise a report (A) Examine the sales numbers
(D) Request additional funding (B) Complete a report
(C) Conduct an inspection
53. Why does the man congratulate the (D) Review the man’s work
woman?
(A) She was given a new assignment. 59. How did the woman learn the news about
(B) She was promoted to management. Capital Holdings?
(C) She received a higher salary. (A) From television
(D) She won an award for her job (B) From a friend
performance. (C) From the newspaper
54. Why does the woman say, “Luke Smith (D) From the radio
doesn’t work here any longer"? 60. What does the man suggest about Shawn
(A) To explain why an employee is absent McMullen?
(B) To give the reason why she was promoted (A) He is working at Capital Holdings.
(C) To state that the man's suggestion is not (B) He wants to work in finance.
practical (C) He is moving away from the city.
(D) To complain about the amount of work (D) He has some wealthy clients.
she has
61. What will the man probably do next?
55. What does the man agree to do?
(A) Call Shawn McMullen
(A) Speak to the woman's boss
(B) Send an e-mail
(B) Give the woman some advice
(C) Speak with a client
(C) Buy lunch for the woman
(D) Read a report
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62. Where do the speakers most likely work? Employee Department Extension
William R&D 584
(A) At a landscaping company
Ivan Jones Marketing 392
(B) At a catering company Carl Peters R&D 922
Jim Nguyen Sales 275
(C) At an interior design firm

(D) At a grocery store 65. What does the man say about the e-mail
63. What does the man suggest about Mr. he received?
Carter? (A) It contained a request for information.
(A) He is the firm’s biggest client. (B) It was a complaint about poor service.
(B) He knows J.T. Brightman. (C) It had a large order for a store.
(C) He requested express delivery. (D) It asked about discounts on bulk
(D) He lives at 58 Bradbury Street. purchases.

64. What will the women do this afternoon? 66. What does the woman recommend the
man do?
(A) Order some products
(A) Solve the complaint that was made
(B) Assist the man
(B) Forward the e-mail to R&D
(C) Speak with Ms. Brightman
(C) Speak with a colleague
(D) Telephone a client
(D) Approve the customer’s request

67. Look at the graphic. Which number will


the man most likely call?

(A) 275

(B) 392

(C) 534

(D) 922

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Time Topic
9:15 A.M. R&D Update
9:30 A.M. International Sales
9:45 A.M. Domestic Marketing
10:00 A.M. Asian Expansion

68. Look at the graphic. What time did the man most
likely start speaking?

(A) At 9:15 A.M.

(B) At 9:30 A.M.

(C) At 9:45 A.M.

(D) At 10:00 A.M.

69. Why did sales change so much in Italy?

(A) More stores stocked the company's products.

(B) Some advertisements were liked by customers.

(C) Prices were reduced on some products.

(D) Celebrities were featured in some commercials.

70. What will the man probably do today?

(A) Make plans to visit Spain

(B) Contact a firm in Italy

(C) Report on sales in Europe

(D) Do research on new buyers

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PART 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer
three questions about what the speaker says in each talk. Select the best response to
each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will
not be printed in your test book and will be spoken only one time.

71. Who most likely is the speaker? 74. What is the purpose of the talk?

(A) A radio host (A) To praise the attendees for their work

(B) A music producer (B) To talk about the release of a new product

(C) A music critic (C) To discuss the results of a survey

(D) A singer (D) To mention the company’s new website

72. What happened to Jeff Gonzalez last year? 75. What does the woman mean when she
says. "So we don’t need to make any
(A) He got married.
adjustments there"?
(B) He signed a contract.
(A) The company will not change its prices.
(C) He took singing lessons.
(B) No more employees will be hired.
(D) He released his second album.
(C) The website does not need to be updated.
73. What will the listeners hear next?
(D) Staff members do not require more
(A) A live performance training.

(B) Some commercials 76. What does the speaker suggest doing?

(C) A traffic update (A) Talking about the critical remarks that
were made
(D) Some recorded music
(B) Educating the company's staff better

(C) Hiring a firm to improve the company's


website

(D) Conducting another survey the following


month

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77. Why is the speaker calling? (D) They must only be used for work.
(A) To confirm an order 83. Why is the train delayed?
(B) To describe a special offer (A) It collided with a vehicle on the tracks.
(C) To advertise a new position (B) There is an object on the tracks.
(D) To request payment of a bill (C) The train suffered a mechanical problem.
78. What can Mr. Marino get for $40? (D) Bad weather is making it go slowly.
(A) Cable TV installation 84. When is the train expected to arrive?
(B) Triple the number of movie channels (A) In thirty minutes
(C) Cable TV for three months (B) In one hour
(D) Double the number of sports channels (C) In one and a half hours
79. What does the caller request that Mr. (D) In two hours
Marino do? 85. What can listeners receive in the
(A) Fill out an online form departure lounge?
(B) Visit his workplace (A) Refunds
(C) Return his phone call (B) Free upgrades
(D) Complete a survey (C) Complimentary snacks
(D) New tickets
80. What is the purpose of the talk?
(A) To go over some rules 86. What is the speaker’s problem?
(B) To ask for assistance (A) She forgot about her appointment.
(C) To give an explanation (B) She has to cancel her daughter’s
(D) To request an apology appointment.

81. What must the listeners do before (C) She will be late for her appointment.
installing software on their computers? (D) She cannot make it to her appointment.
(A) Make sure it is compatible with the 87. When does the speaker have time?
computer (A) On Wednesday morning
(B) Purchase its property (B) On Wednesday afternoon
(C) Receive permission (C) On Thursday morning
(D) Prove its importance to their work (D) On Thursday afternoon
82. What does the speaker indicate about the 88. How does the speaker want to change her
computers? appointment?
(A) They must be turned off every night. (A) By getting only a haircut
(B) They are the most recently released (B) By getting her hair dyed
models.
(C) By getting a perm
(C) They should be scanned for viruses daily.
(D) By getting her hair straighten
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89. Where mostly likely are the listeners? Dessert Quantity
Cupcakes 45
(A) At a meeting
Brownies 70
(B) At an awards ceremony Cheesecake (Slices) 35
Muffins 50
(C) At a retirement party

(D) At an orientation session 92. Why is there a problem?


90. What does the speaker mean when he (A) Some people are vegetarians.
says, “We had an eventful year full of ups and
downs"? (B) Some people cannot eat certain types of
food.
(A) The company made more money than it
spent. (C) Some people dislike sugary foods.

(B) More negative events than positive events (D) Some people do not like to eat chocolate.
occurred. 93. Look at the graphic. How many items must
(C) There were both good and bad events that be replaced?
happened. (A) 35
(D) The future is going to be more positive (B) 45
than negative.
(C) 50
91. What is going to happen next?
(D) 70
(A) A speech will be given.
94. What will the listeners most likely do
(B) Music will be performed. next?
(C) Dinner will be served. (A) Contact the caterer
(D) An award will be presented. (B) Look at a menu

(C) Sample some food

(D) Visit a bakery

State Number of 95. What does the speaker indicate about the
Restaurants restaurants in Alabama?
Indiana 27
(A) They are closing down.
Ohio 14
Oklahoma 17 (B) They are expanding.
Tennessee 10

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(C) They are making money. (C) He is attending an educational event.

(D) They are losing money. (D) He will work at another hospital.

96. What does the speaker say must be done? 99. Look at the graphic. Who will Ms.
Kimball's replacement doctor be?
(A) New franchise owners must be chosen.
(A) Dr. Fuji
(B) New menu items must be selected.
(B) Dr. DeLorean
(C) New locations must be decided upon.
(C) Dr. Brandt
(D) New prices must be established.
(D) Dr. Murphy
97. Look at the graphic. How many
restaurants are performing well? 100. What does the speaker request that Ms.
Kimball do?
(A) 17
(A) Send her an e-mail
(B) 31
(B) Complete an online form
(C) 37
(C) Make a phone call
(D) 51
(D) Visit another clinic

Day Doctor
Monday Dr. Brandt
Tuesday Dr. Murphy
Wednesday Dr. Fuji
Thursday Dr. DeLorean

98. Why will Dr. Russell be away from the


office?

(A) He is going on vacation with his family.

(B) He has become too ill to work.

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READING TEST (75 minutes)
In the Reading test, you will read a variety of texts and answer several different types
of reading comprehension questions. The entire Reading test will last 75 minutes.
There are three parts, and directions are given for each part. You are encouraged to
answer as many questions as possible within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers
in your test book.
PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer
choices are given below each sentence. Select the best answer to complete the
sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101.

102. Unless funds are added to the _____, (D) Constructing


the project will be unable to be completed on
105. Ms. Hall suggested that the tourists
time.
find a hotel closer to the airport _____ one
(A) laboratory out in the countryside.

(B) budget (A) in opposition to

(C) election (B) according to

(D) proposal (C) rather than

103. The decision to produce the new line (D) as a result of


of vehicles must be made soon _____next
106. Applications for to _____ overseas
year's marketing campaign.
branches must be received no later than the
(A) prepares third Friday in November.

(B) preparing (A) transfer

(C) will prepare (B) transferred

(D) to prepare (C) transferable

104. _____ on the city’s newest hotel is (D) transference


taking longer than expected and will be
107. Either the director of the Sales
finished behind schedule.
Department _____ Karen Wolf, the vice
(A) Construct president, will attend the staff meeting.

(B) Constructive (A) and

(C) Construction (B) or

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(C) also

(D) so 112. According to the schedule, Ms. Harper


is going to give the _____ speech at the
108. The appeal of the product to people
conference in Boise.
in all age groups resulted in sales that were
higher than _____. (A) opens

(A) approved (B) opening

(B) regarded (C) opener

(C) anticipated (D) opened

(D) resolved 113. As soon as the merger between the


two firms was complete, several employees
109. All first-time customers _____ 15% off
were _____ that they were being laid off.
their orders when shopping at the online
store. (A) approached

(A) receive (B) reported

(B) await (C) notified

(C) purchase (D) expected

(D) exchange 114. Numerous souvenir shops are located


in the part of the city _____ tourists
110. It is highly suggested that guests
commonly visit.
_____ their reservations with the hotel during
the peak season. (A) when

(A) confirm (B) which

(B) confirming (C) how

(C) have been confirmed (D) then

(D) to confirm 115. Once the _____ have been signed by


Ms. Murrell, they will be taken to the Legal
111. The renovations on the Dynasty Hotel
Department.
should be completed no later _____ the start
of the summer season. (A) documents

(A) than (B) documentary

(B) which (C) documented

(C) when (D) documenting

(D) such

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116. Numerous passengers were _____ at (A) fires
the airport overnight when bad weather
(B) transfers
caused their flights to be canceled.
(C) recruits
(A) boarded
(D) offers
(B) waited
121. Should it be necessary to receive an
(C) transferred
extension on the deadline, please _____ us as
(D) stranded soon as possible.

117. Ms. Lakewood _____ with the house (A) inform


the realtor showed her and decided to buy
(B) to inform
the property on the spot.
(C) are informing
(A) impressed
(D) be informed
(B) will be impressed
122. Mr. Worthy has given no indication of
(C) was impressed
_____ when the employment contract is
(D) has impressed going to be signed.

118. The store manager promised to have (A) know


the furniture delivered to the office _____ the
(B) knowledge
end of the day.
(C) knowing
(A) until
(D) knowable
(B) for
123. An announcement was made that
(C) on
Travis Bean had been _____ the company’s
(D) by newest head of Accounting.

119. Those who _____ in the study will be (A) hired


given gift certificates that may be redeemed
(B) named
at local establishments.
(C) proposed
(A) participant
(D) agreed
(B) participatory

(C) participative

(D) participate
124. _____ of the attendees was aware
that Judy Garcia, the keynote speaker, had
failed to arrive yet.

120. Each spring, Westside Construction (A) Nobody


_____ several individuals for new positions at
(B) None
its various worksites.

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(C) Many (A) elect

(D) Much (B) regard

125. Limnos, Inc. _____ its latest line of (C) approach


appliances at the sales exhibition in New
(D) persuade
Orleans next week.
129. _____ being offered a promotion and
(A) introduced
a sizable raise, Ms. Lansing resigned and took
(B) has introduced a job at another firm.

(C) is introducing (A) Despite

(D) will be introduced (B) In fact

126. Dirk Powers, the head of the labor (C) Nevertheless


union, was arrested on suspicion of making
(D) Regarding
_____ to politicians.
130. Several engineers were replaced
(A) bribe
when large numbers of customers _____
(B) bribes complaints about the designs of the products
at Weber, Inc.
(C) bribed
(A) are filing
(D) bribery
(B) have filed
127. The surprise inspection _____ that
many of the factory workers were not (C) filed
adhering to safety standards.
(D) had been filed
(A) alerted
131. The store manager changed the _____
(B) revealed of the store to place men's clothing right by
the front door.
(C) suspected
(A) layout
(D) completed
(B) budget
128. Mr. Dawson tried to _____ his
colleagues to support him in his attempt to (C) advertisement
become a member of the board of directors.
(D) schedule

PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts
of each text. Four answer choices for each of the sentences are given below. Select the

COURSE 3+| MIDTERM TEST 2 19


best answer to complete the text.

Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following e-mail.

To: Samantha Wallace, Edward Kershaw


From: Ted Winters
Subject: Changes
Date: June 10
I’ve been giving some thought to an idea, and I’d like to find out what ___ 131.___ of you think about it. Since
the Sales and Marketing departments collaborate so much, I'm considering putting the two offices in the
same room. So Sales would no longer be on the first floor, ___132.___would Marketing be on the third floor.
Instead, they'll be on the second floor in a large, open area. There will be no individual offices except for
those of the director and assistant director of each department.

I believe this would foster a sense of teamwork between the members of both departments. By ___ 133.___
what the salespeople are doing, the marketing people could create better advertisements and devise more
ways to induce shoppers to buy our products. And by learning how the marketers think, the sales staff could
come up with more effective ways to pitch our products. What do you two think of this proposal?
___134.___

132. 134.
(A) each (A) knowledge
(B) some (B) knowing
(C) either (C) knowable
(D) both (D) will know
133. 135.
(A) and (A) Wouldn’t you agree that everything I
did worked out well?
(B) nor
(B) Don’t you think that everyone
(C) thus
approves of the changes we made?
(D) which
(C) How about providing feedback on this
idea when you have some time?
(D) When will you two have some time to
start moving the desks around?

Questions 135-138 refer to the following notice.

Electricity to be Disconnected

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___135.___ The area that is going to be covered by the blackout will be on Carter Street between Eastern
Avenue and Kenmore Road. Work crews from Alameda Power are going to be working on some high-
powered lines on Carter Street, so electricity there must be turned off to let them do their jobs ___136.___.
Electricity will be disconnected at 9 A.M. and should be turned back on around 11:30 A.M. Residents who will
be ___137.___ ought to take precautions so that they will be prepared during this time. If the work is not
complete by 11:30, the electricity will remain off. City employees will make ___138.___by loudspeaker in the
area so that residents can be updated on the work crews’ progress. Please visit the Alameda Power website
at www.alamedapower.com/carterstreet to learn more about which areas will be covered by the blackout.
Questions or complaints can be e-mailed to info@alamedapower.com and will be responded to within 4
hours of being received.

136. 138.
(A) Work crews are going to be repairing (A) affected
the street this Friday, October 10.
(B) upset
(B) On Wednesday, July 25, a water pipe
(C) absent
is going to be repaired on Carter Street.
(D) reported
(C) Some parts of the city will not have
electricity on Thursday, September 14. 139.
(D) This Saturday, August 11, the gas will (A) decisions
be shut off in the Freemont neighborhood. (B) announcements
137. (C) repairs
(A) safer (D) upgrades
(B) the safest
(C) safely
(D) safety

COURSE 3+| MIDTERM TEST 2 21


Questions 139-142 refer to the following e-mail.

TO: Mary Lewis <m_lewis@dmmt.com>


FROM: Eloise Purcell <eloisep@dmmt.com>
SUBJECT: Meeting
DATE: October 3
Mary,
I know we are supposed to meet today right after lunch, but I'm afraid I'm not going to be able to get together
with you then. Mr. Colter, my supervisor, requested that I give a presentation for the delegation from Spain
___139.___ arrived last night. I need to discuss the benefits of our latest line of software with them at 2:30 this
afternoon. ___140.___ I therefore need to spend every minute until then working on what I intend to say.

How does your schedule look tomorrow morning? I’ve got ___141.___ time between 9 and noon, so I can
meet you then. If that doesn’t work for you, I'm also available between the hours of 4 and 6. Why don’t you let
me know what the best time for you to meet is? I apologize for canceling our meeting on such ___ 142.___
notice, but this is a matter that is out of my control. I hope you understand.

Regards,
Eloise

140. 142.

(A) what (A) a variety of

(B) when (B) very little

(C) where (C) no type of

(D) that (D) plenty of

141. 143.

(A) However, I haven't prepared any of (A) apparent


my remarks yet.
(B) short
(B) In case you don’t know, I was the lead
(C) surprising
designer on the software.
(D) tight
(C) Unfortunately, the software still has
some big problems.

(D) Consequently, I'll be leaving for Spain


as soon as possible.

Questions 143-146 refer to the following article.

Bixby Bank to Open New Branch Downtown

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Hampton City (January 17) - Yesterday, a spokeswoman for Bixby Bank announced that the bank ___143.___
a new branch in the downtown part of Hampton City. The office will be located on the second floor of the
Silverwood Shopping Center. ___144.___ Headquartered in Montgomery, the bank has been opening branch
offices at a swift pace during the past two years. This year, it plans to open more than 30 branch offices
across the entire state. The office in the mall will be Hampton City’s fourth Bixby Bank. The bank has been
growing so much thanks to its ___145.___ on customer relations and quality service. In a recent survey, Bixby
Bank ranked much higher than all of its competitors regarding how well it ___145.___ its customers and
which services it provides for them. Bixby Bank recorded more than $25 million in profits last year, and
analysts believe it will more than double that number this year.

144. 146.

(A) opened (A) emphasis

(B) has opened (B) impression

(C) is opening (C) consideration

(D) to open (D) dedication

145. 147.

(A) The shopping center recently closed (A) considers


due to poor sales.
(B) treats
(B) Experts believe Bixby Bank must
(C) appoints
improve its services.
(D) behaves
(C) Bixby Bank is the state's fastest
growing bank.

(D) This will be the first branch that the


bank has opened.

COURSE 3+| MIDTERM TEST 2 23


PART 7
Directions: In this part you will read a selection of texts, such as magazine and
newspaper articles, letters, and advertisements. Each text is followed by several
questions. Select the best answer for each question and mark the letters (A), (B), (C), or
(D) on your answer sheet.

Questions 147-148 refer to the following text message chain.

148. Why might the security refuse to lend 149. At 11:44 A.M., why does Mr. Mears
Ms. Adams their keycard? write, "Perfect timing"?

(A) They don't know Ms. Adams. (A) He will head back to the lab soon.

(B) They have to abide by certain (B) He thinks Ms. Adams replied slowly.
regulations.
(C) He gets impatient with waiting.
(C) They need to ask their superiors.
(D) Ms. Adams made her request just in
(D) They have to follow Ms. Adams to the time.
lab.

COURSE 3+| MIDTERM TEST 2 24


Questions 149-151 refer to the following e-mail.

To: All recipients


From: Qantas Public Relations
Qantas Airways
Qantas Headquarters, Mascot. New South Wales
Website: Qantas.com
For Immediate Release Via E-mail
Qantas Airways is delighted to announce its recent acquisition of hotel chain Reef, which
operates almost 500 hotels and motels throughout the region. Reef has been posting
increasing profits over the past three years and has opened more than 60 new facilities over
that period. As with Qantas Airways services, there are no signs that this expansion program
is slowing.
Qantas Airways intends to make minimal changes to the day-to-day running of Reef, leaving
in place their dynamic management team and their experienced staff. We envisage no
redundancies in the short term. In fact, in view of the exceptional opportunities offered by
the merger of an airline with a solid passenger base and a hotel chain with branches in all the
cities covered by Qantas Air, we expect to be hiring new employees in the near future.
Economies of scale also make it seem likely that the cost of flight / hotel packages to
consumers will reach new levels of value.
We welcome the staff and shareholders of Reef to the Qantas family.

150. What kind of document is this? 152. Which of the following is NOT
mentioned as an advantage of Qantas
(A) A magazine article
Airways' buying Reef?
(B) An advertisement
(A) Their customer base is similar.
(C) A press release
(B) They are both expanding.
(D) An internal memo
(C) Their management styles are the
151. Why was buying Reef probably a good same.
business decision for Qantas?
(D) They will benefit from economies of
(A) It runs 500 hotels. scale.

(B) It is increasingly profitable.

(C) It charges high prices for its rooms.

(D) It has high occupancy rates.

COURSE 3+| MIDTERM TEST 2 25


Questions 152-155 refer to the following advertisement.

Wanted: Bilingual Multimedia Journalist


Responsibilities: NBCUniversal is currently looking for an individual with a comprehensive understanding of
television news production, with an outstanding writing and verbal communications skills. Individuals must
have a demonstrable knowledge of the Edius editing system. Suitable candidates should also be a native
speaker of English who is proficient in Spanish.

About Us: NBCUniversal is one of the world's leading media and entertainment companies in the
development, production, and marketing of entertainment, news, and information to a global audience.
NBCUniversars policy is to provide equal employment opportunities to all applicants and employees without
regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry.

The Job: Multimedia Journalist, initially based in Boston but with opportunities to be reassigned to
Washington, D.C. or Chicago.

The Package: A monthly salary of $5,000. Generous travel and relocation allowances. Full medical and health
insurance. Three-week paid vacation per year.

Contact: Please send your résumé and a selection of your previous works to Jobs@NBCUni.News.com. Short-
listed candidates will be notified before June 6 th. Interviews will be held in New York between June 12 th and
16th. The successful candidate will start work on September 1st.

153. What are the main language (D) That they are interested in TV news
requirements for the job? production

(A) Fluency in Spanish 155. Where would the successful applicant


be working?
(B) Fluency in more than one foreign
language (A) In Washington, D.C.

(C) Fluency in English and Spanish (B) In Boston

(D) Fluency in English or Spanish (C) In Chicago

154. What would applicants have to prove (D) In New York


to be considered for the job?
156. What are job applicants required to
(A) That they can speak Spanish send in addition to their résumes?

(B) That they are native speakers of (A) 4 ID photos


English
(B) Copies of their passport
(C) That they have IT skills for news
(C) A video clip of their daily life
editing
(D) A few samples of their news articles

Questions 156-158 refer to the following e-mail.

To: JaniceWong@PAPP.com

COURSE 3+| MIDTERM TEST 2 26


From: DXL@swiftshipping.com

Subject: Late delivery

Please accept our apologies for the delays with your last order. The problem lay not with us but
with our freight agent. The company has been having a labor dispute and although they assured us
that this wouldn’t impact our delivery schedule, it did. A lack of drivers means that their deliveries
are running around 48 hours behind schedule. I know that this might cause you some
embarrassment when it comes to shipping to your customers and we are sorry for this. We will of
course be changing freight company for your next order as there is little sign their dispute will be
settled, and we certainly do not want a repeat of this scenario.
I will bill you again for the last order: our normal freight charges minus 20%, and I hope this will go
some way towards compensating you for the inconvenience. I give you my personal assurance that
something of this nature will not happen again in the future.
Regards

157. What is the main reason why (D) It will be sent via sea instead of land.
deliveries were delayed?
159. What will DXL do to compensate PAPP
(A) A container ship sank. for the problems?

(B) There has been inclement weather. (A) Give them a discount on shipping

(C) The company got the delivery dates (B) Excuse them from paying for this
wrong. delivery

(D) There is a strike at the freight (C) Promise it will never happen again
company.
(D) Give them free insurance on shipping
158. What will probably happen to PAPP’s
next order?

(A) They will get a 20% discount.

(B) It will be sent via a different freight


company.

(C) It will be sent after the labor dispute


is settled.

Qestions 159-160 refer to the following text message chain.

COURSE 3+| MIDTERM TEST 2 27


160. At 6:12 P.M., what does Ms. Goldman 161. What is suggested about Ms.
mean by “Must have”? Goldman?

(A) She strongly requires the information. (A) She has been visiting customers.

(B) She surely overlooked a notice. (B) She works at Wayfair.

(C) She definitely needs to attend an (C) She is a coordinator of an event.


event.
(D) She will walk to a restaurant.
(D) She has already forgotten an address.

COURSE 3+| MIDTERM TEST 2 28


Questions 161-163 refer to the following advertisement.

Kurt Salmon is a global management consulting firm dedicated to building the market leaders of
tomorrow - whatever tomorrow might look like. Having helped hundreds of companies maximize
their profitability, we are well known to the world's most successful business people.

We specialize in marketing, public relations, and product development. To help local businesses thrive in these
difficult financial times, we are publishing a weekly newsletter with helpful advice on a range of topics that are
important to big and small companies alike. If you would like to receive this weekly e-mail with up-to-date
advice customized to our local region, please visit the website at www.kurtsalmon. com, and sign up today.

162. What is being advertised? 164. What kind of information is NOT likely
to be available from Kurt Salmon?
(A) A financial institution
(A) Product development
(B) A local manufacturer
(B) Sales and advertising
(C) A consultancy service
(C) Public relations
(D) A global publisher
(D) Staff-training programs
163. What are people asked to do?

(A) Apply for a limited bargain

(B) Submit articles to a publisher

(C) Call the firm for further information

(D) Subscribe to a newsletter

COURSE 3+| MIDTERM TEST 2 29


Questions 164-166 refer to the following flyer.

Savor the crisp flavors of Vietnam


At Hanoi Restaurant, the Vietnamese-born chefs Mark Tan and Doug Son will guide our guests on a
journey of authentic Vietnamese cuisine.
If you're craving contrasting flavours, varied textures and exotic ingredients, think no further than
Vietnamese dishes. Relying on herbs such as lemongrass, coriander and basil, crunchy fresh
vegetables and fruit, very little use of oil, the treatment of meat as a side dish rather than a main
course, Vietnamese cuisine is widely regarded as being among the healthiest worldwide.
Hanoi is open Tuesday through Sunday from 12:30 P.M. to 10:00 P.M. for à la carte lunches and
dinners. Our ‘Vietnamese" week will take place from 3 to 12 September. During the week, purchase
any of the noodle dishes and get another for free.
Our chefs will also host two Vietnamese Specialty Buffets on Saturdays 5 and 12 September only
from 6:30 P.M. at a price of $25 per person; availability is limited.
For reservations, visit HanoiRestaurant.food.com or call +27 11 280 1234.

165. What can be inferred about the (D) Take part in a competition
restaurant?
167. What is suggested about Vietnamese
(A) It is holding an event in late cuisine in the flyer?
September.
(A) It is popular around the world.
(B) The restaurant is open daily.
(B) Meat is one of its central ingredients.
(C) It serves cuisines of different cultures.
(C) Health-conscious eaters are likely to
(D) The chefs are native Vietnamese. enjoy it.

166. According to the flyer, what can (D) It has been greatly influenced by
customers do from September 3 to 12? foreign cultures.

(A) Get two noodle items for the price of


one

(B) Enjoy a cooking show

(C) Order a meat dish and get another for


free

COURSE 3+| MIDTERM TEST 2 30


Questions 167-169 refer to the following newsletter.

To: All contacts


From: info@dph-trading.dk
Subject: Hurricanes have come!
Dear customer,
We have some good news for the many fans of Bjorn Wiinblad. His popular Hurricanes have now
been put back on the market.
The original Bjorn Wiinblad Hurricanes were enormously popular and are highly sought after today and
almost impossible to get a hold of. Now they are available again. The beautiful originals can be bought (as
long as they are in stock) with EUR 135!

Also check out the new Bjorn Wiinblad Hurricanes available in three sizes that can be combined according to
your personal taste. The three sizes are small 40 cm, medium 50 cm and large 60 cm.

There are many more new Hurricane collections for sale for you, who love his light and happy style.
You will find candleholders, wine glasses, artistic plates, trays, and vases.
If you have any questions, then feel free to contact us by phone: +45 66 18 95 95 or send an e-mail to
info@dph-lrading.dk.

Kind regards,
DPH Trading
Risager Therkelsen

168. What is the main purpose of this 169. What can be inferred from the
letter? newsletter?
(A) To warn people of incoming storms (A) There are always originals in stock.
(B) To inform customers of new arrivals (B) The original Hurricanes come in three
sizes.
(C) To promote sales of old stocks
(C) Works of Bjorn Wiinblad are no longer
(D) To explain return policies
popular.
(D) The original Hurricanes are hard to
come by.
170. What mostly likely are Hurricanes?
(A) Electronic devices
(B) Vintage furniture
(C) Home décor items
(D) Cookware
Questions 170-172 refer to the following certificate.

COURSE 3+| MIDTERM TEST 2 31


The World Land Trust
present this
Certificate of Recognition
to

Samuel Beckett
In recognition of your contribution of one hundred thousand dollars to the World Land Trust “Buy
an Acre" fund to purchase and protect
One Acre of threatened tropical forest in Colombia
- December 2016 -
Working with ProAves, we will use this donation for land purchase and protection of critically
threatened Choco rainforests in western Colombia. These rainforests contain one of the highest
concentrations of range-restricted biodiversity in the world, with many birds, plants and
amphibians at risk of extinction.
John Burton, President

171. Why is the certificate being awarded? 173. What can be inferred about ProAves
from the article?
(A) For contributing to an organization
(A) It raises funds.
(B) For protecting endangered species
(B) It developes rainforests.
(C) For buying threatened rainforests
(C) It is a conservation group.
(D) For scientific achievement
(D) Samuel Beckett works for it.
172. Who most likely is John Burton?

(A) The leader of Colombia

(B) The head of the World Land Trust

(C) The president of ProAves

(D) The president of a corporation

COURSE 3+| MIDTERM TEST 2 32


Questions 173-176 refer to the following e-mail.

To: All members of the Sales Department


Subject: Regional Manager Slot

I have submitted the names listed below to President Morgan Nichol as candidates for promotion
to the position of Regional Manager in charge of regional sales. I try to fill the executive position by
promotion from within.
—[1]— They have performed brilliantly at the top level In the Sales Department and have
demonstrated persistence and innovation in their endeavors. Their nominations were based on
their outstanding performance and ability to coordinate the processing of corporate documents. —
[2]— Their performance has benefited the entire sales team because they are always willing to
share their methods and ideas with all team members. They also have served this company for
more than ten years. While only one of the nominees can assume the position, both of them would
make excellent Regional Managers.
Therefore, it is my honor and privilege to nominate without reservation the following two names to
be our next Regional Manager: Vincent Sydool and Gail Dony. —[3]—
—[4]— I am sure that one of them will receive the promotion and achieve what he or she is
capable of.
Darren Hart
Vice-President

174. What is the purpose of this e-mail? 176. Why were Vincent and Gail
nominated?
(A) To make a sales presentation
(A) They had been at their former
(B) To promote some hard workers
position for ten years.
(C) To congratulate two salespeople
(B) They have worked for the company
(D) To nominate two employees for some time.
175. Who will make the final decision on (C) They have done an impressive job.
the promotion?
(D) The company wanted to take a
(A) The sales team members chance on new recruits.
(B) Vice-President Darren Hart 177. In which of the positions marked [1].
(C) President Morgan Nichol [2], (3) and [4] does the following sentence
best belong?
(D) Vincent Sydool and Gail Oony
"Both nominees have good credentials for the
senior manager slot."
(A) [1]
(B) (2]
(C) [3]
(D) [4]
COURSE 3+| MIDTERM TEST 2 33
Questions 177-180 refer to the following news article.

Last week the president issued an executive order requiring the federal government to issue new
“chip-and-PIN” credit and debit cards as part of an effort to help “drive the market towards more
secure payment systems”. European consumers, who are used to using PINs with their microchip-
enabled credit cards, are no doubt aghast. Why has it taken America so long to adopt the anti-fraud
measures that continental consumers have used for years?
America is the only rich country that still relies on outdated technology for most credit-card
transactions. It is also the only one in which the market in counterfeit credit cards is still
consistently growing. Retailers, banks and card issuers lost $5.3 billion to credit-card fraud in
America in 2012 - about half the global total. Here’s the trouble: upgrading cards is expensive. New
card-readers are even dearer: upgrading all of the readers in America would cost hundreds of
millions of dollars.
But America's reluctance to adopt the new technology is about more than just upfront costs. After all,
European companies faced the same obstacles. There are two main reasons for the split. The first is
technological. During the 1990s, American credit card companies got much better at detecting potentially
fraudulent purchases and stopping them at the point of sale. Their European competitors didn't quite keep
up. That meant Europe had a disproportionate incentive to switch to chip-and-PIN. The second difference is
regulatory. Since European credit-card companies are responsible for paying most of the costs of fraud, they
have a significant incentive to reduce it. American credit-card companies, which operate under looser
regulations, have been able to pass on much of the cost of fraud to retailers and even consumers, and thus
have had little incentive to spend money to reduce the costs of fraud.

Since retailers are responsible for a good chunk of the costs of fraud in America, they are now
leading the way in making the switch to chip-and-PIN. Home Depot, Target, Walgreens and
Walmart have already made the change, spending oodles of money on new chip-and-PIN-
compatible card readers. The credit-card companies will keep up the pressure on retailers next
October, when they begin requiring the party with the least sophisticated technology to cover the
cost of fraudulent transactions.

COURSE 3+| MIDTERM TEST 2 34


178.

179. What is the article mainly about? 181. Which is NOT the reason for
America's reluctance to change?
(E) A new credit card policy
(A) Upgrading old system costs a lot of
(F) The more secure financial
money.
transactions in Europe
(B) American card companies are not
(E) Why America has been slow to adopt
responsible for fraud losses.
new technology
(C) US and European card companies
(D) The effect of chip-and-PIN credit cards
have been competing fiercely.
on fraud reduction
(D) America had more advanced anti-
180. The word "split" in paragraph 3 is
fraud technology in the 1990s.
closest in meaning to
182. What will happen next October?
(A) coincidence
(A) Retailers will be responsible for the
(B) difference
costs of fraud in America.
(C) comparison
(B) Credit-card companies will put
(D) result pressure on politicians.

(C) Retailers will switch to chip-and- PIN.

(D) Those with the least advanced


technology will pay for fraud costs.

COURSE 3+| MIDTERM TEST 2 35


Questions 181-185 refer to the following advertisement and résumé.

Hiring
The University of Texas is looking for a systematic, outgoing person with strong word-processing
and interpersonal skills to coordinate production and planning of presentations and management
seminars. Priority is given to candidates with publishing or graphic arts experience. An ideal
candidate will have at least six years managerial experience and a graduate degree. They should be
self-motivated and capable of working independently.
If you fit this profile, please send your résumé to UTA@hiring.edu by next Friday.

Due to the large responses anticipated, we regret that we will only be able to contact short-listed
candidates. No telephone enquires please.

Résumé: Estella Jordan


Profile:
I have a master's degree in graphic design. For the past three years, I have been working as a
freelance graphic designer.
I have undertaken many challenging tasks for large and small companies alike.
I have strong presentation skills and am comfortable lecturing in front of large groups of people.
I perform well under pressure and am used to multitasking to complete various projects before
deadlines.
Education: Master of Arts, Rhode Island School of Design, 2012

Experience: 2016 Kennymax Packaging Project, Korea

2015 Call of Duty Concept Sketches, USA

2014 exterior design of Asus ZenFone 2, Taiwan


Personality: Confident + well-organized + communicative + stress-resistant + punctual

IT Skills: Microsoft Office. Adobe Photoshop, Illustrator

COURSE 3+| MIDTERM TEST 2 36


183.

184. What is this advertisement for? (D) Organizing presentations and


seminars on management
(A) A package tour
187. What qualifications does Esteila have
(B) A training course
for the position?
(C) A job vacancy
(A) Three years of being a freelance
(D) A headhunter graphic designer

185. Which applicant is most suitable for (B) Master’s degree in graphic design
the job?
(C) The ability to complete multiple tasks
(A) One with six years of word-processing at a time
experience but no presentation experience
(D) Experience in working for large
(B) A graphic artist with extensive corporate projects
research experience
188. What will probably prevent Esteila
(C) An extrovert art graduate with from being hired?
consulting and computing experience
(A) Her writing skills
(D) A newspaper journalist with art
(B) Her personality
background
(C) Her lack of experience
186. What is a possible job description of a
successful applicant? (D) Her resistance to pressure

(A) Management of an educational


institution

(B) Attending a variety of management


seminars

(C) Planning presentations on new


educational opportunities

COURSE 3+| MIDTERM TEST 2 37


Questions 186-190 refer to the following memo, web page, and e-mail.

From: Shuana K. Tucker, Ph.D. Interim Director of Education Personnel


To: New teaching staff
Subject: New teacher orientation
Date: August 10

Dear New Teachers,


On behalf of our staff and students, I personally welcome you to the Waterbury Public School
District. You have elected to join an organization that is dedicated to a positive and challenging
teaching and learning environment that inspires students to reach their highest potential.
In Waterbury, we are committed to supporting each and every teacher with high quality
professional learning opportunities, guidance of mentor teachers, and instructional coaches to
guide and support teachers in providing quality instruction.
As part of our commitment to your professional learning, our district will provide you with
orientation specifically designed for new teachers.
It is suggested that you bring your own personal device (laptop, iPad, smartphone) with you if you'd like to
access the materials being covered. All the info and materials are located on the New Teacher Orientation
Web page, and we encourage you to preview them prior to training. Materials are being uploaded daily, so
please check for updates. Please access the materials on the link below.
http://www.wat8rbury.k12.ct.usycontent_page2.aspx?cid=800

We look forward to having you join the Waterbury Public School's community and know that your
contributions will make a positive difference in the lives of the children we serve.
Sincerely,
Shuana K. Tucker

COURSE 3+| MIDTERM TEST 2 38


Welcome! This page allows you to access the information you need to begin your journey as a
teacher in Waterbury Public School. We are glad to have you as part of our team!
Please check back periodically as presentations and other links are being updated anytime.
New Teacher Orientation - August 17-20, 2017
9:00 a.m.-3:00 p.m.
Waterbury Career Academy (WCA) 175 Birch Street, Waterbury, 203-574-6000
Please park in the rear parking lot (enter via bus drop-off).
Teaching Methodology (First Day)
English Language Learners: Laws, Regulations, and Implications for Teaching
Presentation Skills (Second Day)
Adela Jorge-Nelson | Laws, Regulations, and Implications for Teaching
Dena Mortensen, ELA K-5 Supervisor | CBC Dunia Rodrigues | TIENET and Medicaid Training
Evaluation Plans (Third Day)
Teacher Evaluation Plan (August 2017)
Administrator Evaluation Plan (August 2017)
2017 Intro to Teacher Evaluation
Notices and FAQ (Fourth Day)
Employees Participating in the Flexible Benefit Plan
COBRA - General Notice
HIPAA - Notice of Privacy Practices
The 4-day program will be video-taped and uploaded to this web page for online streaming or
downloads.

COURSE 3+| MIDTERM TEST 2 39


From: Sonia Rufus <SR@lincolnhigh.edu>
To: Shuana K. Tucker <ShuanaKT@waterbury.edu>
Date: August 12
Subject: Ask for leave
Director,
Thank you so much for welcoming us into the Waterbury family and for providing us with the
orientation program which will definitely guide us towards a better understanding oi our future
career here.
I'm writing to inform you that I won't be able to show up on the last day because I'll have to catch a
flight at 2 P.M. to Seattle for a seminar the next day.
I've noticed there'll be some crucial discussions regarding issues of teaching strategies and class
management at the end of the session. It's a real pity that I can't participate in person. I’ll ask one
of my peers to film it for me so that I can benefit from your exchange of opinions and insight. Thank
you again for organizing the meaningful event.
Sincerely,
Sonia Rufus

189. What is one purpose of the memo? (A) Download the materials beforehand

(A) To introduce a new course (B) Check for updates constantly

(B) To welcome new faculty members (C) Discuss the materials with peers

(C) To promote the utilization of (D) Bring their personal tools


technology in teaching
192. Which session can’t Ms. Rufus attend?
(D) To encourage teachers to attend
(A) Teaching Methodology
training courses more
(B) Presentation Skills
190. What is indicated about Waterbury
Public School? (C) Evaluation Plans
(A) The number of its students is growing. (D) Notices and FAQ
(B) It is dedicated to assisting teachers 193. When will the seminar in Seattle be
with their profession. held?
(C) It is located downtown. (A) On August 19
(D) It constantly introduces new courses. (B) On August 20
191. What does NOT the memo advise (C) On August 21
participants to do?
(D) On August 22

Questions 191-195 refer to the following advertisement, invoice, and e-mail.

COURSE 3+| MIDTERM TEST 2 40


Make a statement with Dulex
Your wall is a blank canvas beckoning your artistic Muse to come out and play. Visit our website at
www.dulex.ca/diy/colour and browse through hundreds of colors. Select your desired colors, and free
samples will be delivered right to your doorstep. Our color samples are three times larger than usual and
come with re-adherable backing, which allows you to visualize how the colors match the interior. Once you
make your final decision, simply place your order online, and receive the paint of your choice within 3-5
business days, or pay a little extra to have it delivered overnight by our express service.

Notice:
Colours on screen may vary depending on your screen settings and resolution. If you are unsure of
a colour, we recommend ordering several samples in similar shades.

Order Number: 8818 Customer Aaron Padwee


Item Size Quantity Price
Island Green DX 347 n/a 1 $0.00
Emerald Green DX348 n/a 1 $0.00
Pine Green DX360 n/a 1 $0.00
Egypt White DX 112 gallon 5 $150.00
Tax (6 percent) $9.00
Express shipping $15.00
Total $174.00
Checkout

COURSE 3+| MIDTERM TEST 2 41


To: Customer Service <service@dulex.ca>
From: Aaron Padwee <ap1013@gmx.com>
Date: Nov 17
Subject: Order #8818
Hi,
I ordered a few samples and a paint color on your website yesterday. I was really surprised and
happy to see them arrive this morning. However, there's something wrong with the items. I had
ordered OX 112 (Egypt White) but received DX 115 (MoMAGray). There must have been some
confusion at your end. Could you send me the correct paint by Friday? I'm gonna need it this
weekend. Also, are there colors close to DX 360? That shade perfectly matches the décor of my
living room, creating a naturally refreshing atmosphere. The others are either too dull or bright.
Thank you,
Aaron Padwee

194. In the advertisement, the word 196. What can be inferred about order #
“visualize" in line 4 is closest in meaning to 8818?
(A) imagine (A) It arrived the day after it was
submitted.
(B) decide
(B) It included an extra sample.
(C) alter
(C) It has four similar shades.
(D) observe
(D) Its items have been correctly
195. What are Dulex customers advised to
delivered.
do?
197. Which color does Mr. Padwee
(A) Visit the nearest store to confirm the
indicate that he likes?
paint colors
(A) Island Green
(B) Order several samples of similar
colors (B) Emerald Green
(C) Apply an adhesive to the samples (C) Pine Green
(D) Adjust the colors on their computer (D) Egypt White
monitors
198. What problem did Mr. Padwee
mention in his e-mail?
(A) Oulex overcharged him for his order.
(B) The delivery didn't arrive punctually.
(C) Oulex's website was poorly designed.
(D) He received the wrong item.

COURSE 3+| MIDTERM TEST 2 42


Questions 196-200 refer to the following e-mails and table

From: Emily Bpwring <emily1205@hotmail.com>


To: Mandy Liu <Mandy@tourhk.com>
Subject: Plane ticket
Date: 11 Oct 2017

Dear Mandy,
How have you been? Hope everything is well. I’m writing you about an associate of mine who is going on a
family trip with his parents to New Zealand for approximately a month. Trying to economize on travel spending
as much as possible, he inquired if I had any business connections to hook him up for some airfare bargains. I
know you’ve always got the means to save your clients some extra cash. So here comes the case that definitely
requires your expertise.

The family has planned to depart from Los Angeles on December 22 and return from Auckland on
January 21. To make things easier for both of you, I’ll forward this letter to him so that you two can
work things out. Thank you in advance for your assistance.
Best
Emily

From: Mandy Liu Mandy@tourhk.com


To: Jason McCartney jmrock@gmail.com
Subject: Flight bookings
Date: 21 Oct 20.17

Dear Mr. McCartney,


Sorry for the late reply. Regarding the round-trip air ticket prices from LA via Hong Kong to Auckland,
I have reserved bookings for the three of you. Please see the attached detailed flight itineraries and
make certain that the names used for reservation are correctly spelled.
All the rates shown are special market net prices, yet please note that the fares between LA and
Hong Kong might be slightly lower if you book domestically. I advise you to contact local travel
agencies and do the math again to get the best offer. Please inform me of your final decision so that
I could cancel the unneeded reservations to avoid double booking.
Don’t hesitate to contact me for any further questions.
Regards
Mandy

Flight Itineraries
Passengers: 1. Jason McCartney 2. Matilda McCartney 3. Thomas McCartney

COURSE 3+| MIDTERM TEST 2 43


Flight 1: Los Angeles to Hong Kong
Los Angeles (LAX)
Depart: 11:55 p.m. Sun, Dec 22 Prices: $550
Hong Kong (HKG)
Arrive: 08:10 a.m. Mon, Dec 23
Flight 2: Hong Kong to Auckland
Hong Kong (HKG)
Depart: 10:10 a.m. Mon, Dec 23 Prices: $420
Auckland (AKL)
Arrive: 05:40 p.m. Mon, Dec 23
Flight 3: Auckland to Hong Kong
Auckland (AKL)
Depart: 12:55 a.m. Sat, Jan 21 Prices: $420
Hong Kong (HKG)
Arrive: 8:40 a.m. Sat, Jan 21
Flight 4: Hong Kong to Los Angeles
Hong Kong (HKG)
Depart: 10:10 a.m. Sat, Jan 21 Prices: $550
Los Angeles (LAX)
Arrive: 09:50 a.m. Sat, Jan 21
Total: $1,940

199. What is the main purpose of the first e- 202. What is Mr. McCartney asked to do
mail? when checking the attachment?
(A) To make a reservation for air travel (A) Call local travel agencies about special
offers of package tours
(B) To refer a client to a service provider
(B) Make sure the spellings of the
(C) To ask for professional assistance
passengers' names are accurate
(D) To establish a business partnership
(C) Do a calculation to see if the fares are
200. In the first e-mail, the word the most budget-friendly
"connections" in bold is closest in meaning to
(D) Contact Mandy Liu for further
(A) equipment information
(B) relations 203. According to Mandy Liu, which price
(C) recommendations might local travel agencies offer for the round-
trip tickets between Hong Kong and Auckland?
(D) strategies
(A) $380
201. What most likely is Mandy Liu's
occupation? (B) $500

(A) A secretary (C) $700

(B) A travel agent (D) $860

(C) A flight attendant


(D) A travel guide

THIS IS THE END OF THE TEST

COURSE 3+| MIDTERM TEST 2 44

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