De Vega, Niño Marco R.

BSHM-11A2
REFLECTION PAPER IN WAITERING & TABLE SERVICES
First of all thank you ma’am jelica for your sacrifices in helping us. I know that it is hard on
your part, but you did your best for us, and I appreciate that. I treat you as my second
mom/dad that made me grow and my classmates. Thank you for the encouragement,
inspiration, and patience all the time and you helped us shaped our future. You are the ones
who made us a better person, and fostering our self-esteem made us motivated every single
day at school. So thank you ma’am. And I won’t forget you and I learned about the
importance of table etiquette and manners while taking the course in waitering and table
service. Table Service is a restaurant industry term that can mean either the presentation of
food to patrons by waiters, or the place settings present on each table. Restaurants without
either are usually referred to as counter service establishments. Most fast-food chains fall
within this category, as patrons must place their orders, collect their food, and pick up any
needed utensils at a centrally located counter. Table service establishments are usually more
expensive, but more work is involved on the restaurant's part both to set and clear tables
and to present food to order. I also learned about the importance of keeping culture and a
positive environment in Hospitality Industry. I learned about the importance of table
etiquette, good manners show respect for others. There are cultural differences of course
but there is a broad agreement across the world. All traditional but perhaps not acceptable
to use your own method when in another country. Table manners are important because you
will eat in a fashion that doesn't offend. The better you are at delivering the appropriate
services the better server you will become and the more job satisfaction and tips you will
receive. That is why it is important for you to know how to recognize what type of customer
you are serving. Customer satisfaction is one of the most important tasks to gain to achieve
the success of the service. Happy customer means repeat business, positive company
image, and high-quality customer referrals. It is costly and difficult to get new customers
than keeps the old customers. Modern day food and beverage operations are continuing to
improve in the quality, and the service. It is therefore important for the players in this sector
to have high professional qualifications and standards to have a successful operation.