PART - 3

Guest Feedback Form

Dear Valued Customer,
Thank you for choosing AVETA CAFE. It is our great pleasure to provide you the best quality of service at
all times.

Your assistance in completing this form is greatly appreciated. Your honest feedback will help us to serve
you better and enable us to work on improving our service standards. Thank you.

NAME
ADDRESS
CONTACT NUMBER

1) How would you rate the value of our food? Rate from 1 (Poor Value) to 5 (Great Value).

Here we will rate 4. As your food quality, your service etc was all good at the very reasonable price.

2) Is there anything you’d want to see on the menu that’s missing? Yes / No and Explain.

According to me everything was good but one suggestion to add something special for kids too

3) How would you rate the range of options on our menu? Too Few Options / Just Right / Too Many Options.

It was just right as number of recipes was sufficient

4) If you have a dietary restriction, were you accommodated well today? Yes / No and Explain.

Yes, because menu was carrying every type of recipe.

5) Was the service friendly and welcoming? Yes / No and Explain.

Yes most of them was doing well but very few who was little mashed with the thingsthey need training how
to serve and welcome the guest.

6) Did the food come out fast enough? Yes / No and Explain.

Mostly it was on time but still there was some delays too. again I will suggest the same very few staff
members need training

7) If there were any issues, did your server handle them well? Yes / No
Yes the staff was active enough to handle the issue.

SIGNATURE: ______________________ DATE: _________________

 REPORT
We are having the wedding function at our residency and invited many guest. Some of the guest need
special dietary requirements in the menu of the wedding function. Many people have dietary concerns
because of health problems, like diabetes, celiac disease, or cardiovascular disease; religious or cultural
reasons; or they are trying to improve their overall fitness and well-being by eating food that is healthier
for them. Here are the restrictions for event planner to keep in the wedding function:
1. Lactose Intolerance - Table No 4
2. Vegetarian and Vegans - Table No 2
3. Peanut Allergies - Table no 6
4. Diabetic - Table No 7
5. Celiac Disease (Gluten Free) - Table No 1
6. Kosher - Table No 5
Service is a major aspect of any business which determines the success of a business to a large extent.
Especially when it comes to the restaurant, providing great service and hospitality becomes much more
important to run this business. the Customer Feedback is also like your food which is useful and
authentic when fresh. You should try to collect it as early as possible so that you can get real-time
feedback and deal with negative feedback effectively by taking immediate corrective actions and thus
retaining your customers. Guest Feedback at restaurants is crucial to obtain in order to know the real
insights as to how the guests actually feel to dine at your restaurant. Dietary work along returned team
of workers, front-off-houseteam of workers and Chefs to assist put together meals for visitor. They
frequently have the subsequent responsibilities:
 Preparing meals, snacks and beverages following particular approaches.
 Serving meals, making sure meals protection and hygiene approaches are continually followed.
 Taking stock of kitchen resources and meals items
 Staying contemporary at the person approaches and protocols for his or her facilities, consisting
of state-targeted regulations and regulations
 Setting up and taking down eating regions and helping with kitchen preservation and
fashionable cleaning
 Assisting with academic applications on nutrition
 Tracking expenses
Almost all the guest were happy with the new menu and were eager to taste the various dishes. They
love the presentation of the various dishes and liked its taste. But the vegan guest did not like their dish
of entrée and main but they only like dessert. So we have take more consternation on our standard
recipe. The kitchen staff need to do their allotted work properly and more actively. The chef also need to
be careful about the vegan recipes. Most of the guest are satisfied with our service as the staff was well
trained and quick in service. They are calm and friendly and maintained proper hygiene and cleanliness.
Overall they are satisfied with our service and love to visit us also. We got the many suggestions
regarding the menu recipes and regarding service too. All the staff members were happy and satisfied as
most of the customers love the our recipes and appreciate our hard work. They also like the taste and
the presentation of the most of the recipes. Now we have started working on the suggestion of the
customers and very soon we will improve that also.