BUS 2250: Business Career Branding for Success

Module 4 Worksheet: Journey to the Job and Career

Boyo Gbubemi
Date: 25th May 2023

Elevator Pitch

1. The Elevator Pitch for Every Professional

2. Perfect Pitch: How to Nail Your Elevator Speech
3. The Art of the Elevator Pitch

Provide your written 30-second elevator pitch.

As a customer service representative, my goal is to optimize opportunities for business by offering everyone I serve with
personalized attention during every stage of their life. Earlier to the overhaul of our residence page, I designed and oversaw online
and phone polls in my current job. The mean NPS increased from 8 to 9.6 because of the product we developed. My objective is
to turn that knowledge into astronomical client satisfaction levels for your business.

Preparing Responses for a Job Interview

Directions: Choose a job you are interested in applying for and provided responses to the possible interview questions you could
encounter.

Identify the job of interest. Job Title: Customer Relation And Transaction Officer
BUS 2250: Business Career Branding for Success
Module 4 Worksheet: Journey to the Job and Career
Boyo Gbubemi
Date: 25th May 2023

Required Skills: Excellent communication and interpersonal skills.

• Strong problem-solving skills.

• Ability to work under pressure and meet deadlines.

• Proficiency in Microsoft Office and other relevant software.

• Attention to detail and accuracy.

• Ability to work independently and as part of a team

Duties to Perform: Build and maintain positive relationships with customers by

providing excellent customer service and support throughout the transaction
process.

• Provide guidance to customers regarding the company's products and

services.

• Address customer complaints and inquiries in a timely and professional

manner.

• Ensure customer satisfaction by resolving issues and providing solutions to

their problems.

• Process transactions accurately and efficiently and ensure that all necessary
documentation is completed.

Why did you want to apply for this
job?
What are your biggest
BUS 2250: Business Career Branding for Success
Module 4 Worksheet: Journey to the Job and Career
Boyo Gbubemi
Date: 25th May 2023
• Follow up on transactions to ensure that they are completed successfully.
 Ensure outstanding customer satisfaction by maintaining strong working
relationships.
 Prevent the escalation of customer issues by collecting and analysing
information provided before and after interacting with the customer.
 Tracking, recording, reporting, and storing information related to
transactions, customers and ensuring all information is accurate and
complete.
 Carrying out client satisfaction surveys and reviews.
 Liaising with internal departments to ensure client needs are fulfilled
effectively.
URL of the job posting: https://apex-network-limited.breezy.hr/p/a88159a1889b-customer-
relation-and-transaction-officer?source=directemployers
Provide your response. Because I want a more demanding opportunity in my industry, I
applied for this job. I was particularly interested in your job posting because your company is
highly known for its unparalleled level of professionalism and career chances. I'd be happy to
work for your business. Helping others is among the things I appreciate doing the most. I am
detail-oriented and result-oriented, which is what I understand this company to stand for.
Provide your response. My biggest weakness is that I can’t say no to people which has made

weaknesses and how do you try
to manage them best?
How do you usually approach
conflict in the workplace? Tell us
about a time where you were able
to manage conflict well.
What do you expect from a
supervisor?
BUS 2250: Business Career Branding for Success
Module 4 Worksheet: Journey to the Job and Career
Boyo Gbubemi
Date: 25th May 2023
some people to take advantage of me in my current role. They usually give me their
responsibilities to treat. I started setting my priority right and learned to stand on my
decisions. I started teaching my co workers how to do their jobs instead of me doing it for
them.
Provide your response. I intentionally modify my state of mind when there is a disagreement.
This means that I try to hear the other person out without jumping to conclusions. To prevent
any future issues, I also try to shift the confrontation to a private area.
As the project manager for an IT project, I had to deal with a technician who was perpetually
running behind schedule. I asked him about it, and he responded angrily. I remained
composed, acknowledged how difficult the deadlines were, and enquired as to how I might
help him do better. He became more composed and explained to me that he was working on
another project and had to perform duties that were not part of his job responsibilities. After
consulting with the other project manager, we came up with a solution that reduced the
workload for the technician. The technician did excellent work on the remaining portions of
the project.
Provide your response. If I have a problem or a suggestion, I want to be able to discuss it with
my supervisor and feel at ease doing so. Additionally, I would like my boss to be open and
honest with me and let me know if there is anything I can do to make my work better or

Where do you hope to be
professionally in the next 5 years?
Describe a time where you
overcame a challenge at work and I served as the store's on-site customer care representative at my first employment. I had just
were successful.
BUS 2250: Business Career Branding for Success
Module 4 Worksheet: Journey to the Job and Career
Boyo Gbubemi
Date: 25th May 2023
different.
I truly admire supervisor who can offer helpful criticism without making staff members feel
like failures or being unfairly evaluated. Everyone occasionally makes mistakes. The best
course of action in such a situation is to evaluate the error and take note of what went wrong
to prevent it from happening again.
Provide your response. I hope to hold a management position in this company's customer
care division within the next five years.
I wish to advance in this position within the next five years and to keep learning and
developing in this field.
My five-year professional ambitions are to have a positive impact on this company and work
in the human resources division as a manager.
Provide your response.
graduated from college and had no prior experience working in customer service. I
responded to inquiries by phone and email, transferred grievances to the appropriate
departments, and worked to come up with feasible solutions.
even though I had no experience dealing with customer issues, particularly in a busy, high-
stress store, I quickly learned how to think quickly and empathize with the customers in order
to ensure their satisfaction with the outcome.

Write a 250-500 word plan in
which you describe how you
intend to secure an informational
interview with someone from
LinkedIn related to the profession
or job of interest.
What will you do and what will you
say so that you increase your
chances of booking an
informational interview?
Include at least two references
that offer support and guidance
for the plan you create. Cite the
sources with your response, and
reference them in APA format at
the conclusion.
BUS 2250: Business Career Branding for Success
Module 4 Worksheet: Journey to the Job and Career
Boyo Gbubemi
Date: 25th May 2023
Securing an Informational Interview
The Plan
Everyone will be a part of my personal and professional networks, including my friends,
family, coworkers, superiors, subordinates, clients, and former employers.
I'll get in touch with former coworkers and classmates to see if they know anyone who might
be ready to speak with me.
Find persons on LinkedIn who are a few levels above the position I'm looking for or who hold
my dream job.
By reading trade journals, blogs, and following influential people on LinkedIn and other social
media sites, I can find influencers in my business.
Dear Mike: I came across your LinkedIn page and thought your career path at NNPC was very
impressive. I wanted to get in touch with you because I see that we have certain things in
common. I'd like to know more about how to get a job with the company you work for.
I'd want to speak with you for a little while to find out how you got started in your field and
what steps you took to get to where you are now.
BUS 2250: Business Career Branding for Success
Module 4 Worksheet: Journey to the Job and Career
Boyo Gbubemi
Date: 25th May 2023

References

1. Beaton, Rebecca. “How to Request, Conduct, and Follow-up on an Informational

Interview.” Www.linkedin.com, 8 Nov. 2017, www.linkedin.com/pulse/how-request-

conduct-follow-up-informational-interview-rebecca-beaton/.

2. “How to Have an Informational Interview [5 Steps with Examples].” Www.linkedin.com,

www.linkedin.com/pulse/how-have-informational-interview-5-steps-examples-

madeline-mann-/?trk=public_profile_article_view. Accessed 25 May 2023.