Suprises and major effects

being outnumbered
weapon
kidnapping
no money back
Territory
Murder Victim

Being outnumbered
No cards and invoices
Police
Escape
Pepper spray

AIM TO NEUTRAILIZE, MAKE IT FAIR

Understand Interests
INVOICE AND CARDS
HURTING ME?

MONEY BACK

Ask, request politely

LIES & TRICKS

Attack
Ask them to explain what's wrong with the idea (tell them what's wrong with
their idea)
attack the problem when they attack me

Proposal
Fuse underlying interests together and draw up a proposal until agreement
Proposal

Tricks
Info leak
Pressure Tactics

Put both of us in a positive frame of mind

This is what you see now, will see later when I pass it over to your guy

What's right

What they don't want

Media
Police
Hindrance
Negligence

Ask if the boss wants me to fail to hand over the invoice and cards
If things really dont go well. talk to them again

Meet interests for all parties

Don't force them to say yes

Make sure I'm not trapped, make sure I can trap them.

Yes means both will commit

No counterfeit yes

Counter Intuitive Things to protect myself by throwing them off guard

Happy
Smile
No feel threatened
Confidence
Not be able to be affected from the outside
Control of outside from inside and inside from outside

Many plans to make sure they can't outthink me

Transport

Guarded against worse case scenario

Lost of life

Their position
Want to close the deal
Might want to hurt me
Want to give me back my money as well
What do they care about?

Tactically emotionally intelligent negotiations

Add some

You want the cards and invoices back to the company asap and close this account
straight away right?

Mitigate loss aversion, get money back asap

Ask them to be generous by helping me but the cash in a bag

Tell them I can't offer more than that already. So they will have to overcome and
provide aid

bad position, concede and walk away

floor and ceiling. area management etc

play emotional.
don't argue over interests

how can this situation can be better

pre-suasion
sympathetic towards his message before my own, provide understanding first

encourage instead of question

Mysteries, understanding and closure.

Mirror keywords, repeat and expand

Ask questions to situations I need to understand

I am asking for ... because model, analysis and assumption

Zoom out and look at the whole thing, sound of not.

If their offer is unacceptable let them know asap.

Understand and respect their constraints

Ask if I am ignorance or interests I don't understand