Resu lt s

ser vice
gu ida n ce
 Co n te n ts

Int roduct ion 3

Informat ion requirement s 4

– Computer based examinations (CBEs) 4

Upload st udent det ails 5

– Compiling the spreadsheet 5
– Saving the .csv spreadsheet document 6
– Uploading the spreadsheet document 6

Ent er st udent det ails 7

Resolving except ions 8

Viewing result s service report s 9

Result s service support 10

Appendix 11

2 RESULTS
2 RESULTS SERVICE GUIDANCE
SERVICE GUIDANCE
In tro d u ctio n

ACCA’s Result s Service provides Approved Learning

Part ners and Silver LPs wit h a full list ing of individual
st udent result s. Approved Learning Part ners also benefit
from an analysis of t heir st udent pass rat es compared
against ACCA’s global pass rat es and t he Gold and
Plat inum pass rat e t arget s.

As a benefit of approval, ACCA’s Approved Learning Partners receive a full listing of

individual student results, followed by an analysis of their student pass rates compared
against ACCA’s global pass rates and Gold and Platinum pass rate targets.
It is your responsibilit y t o ensure t hat all of your st udent det ails are recorded
and any except ions resolved on or before t he deadline st at ed. After this
deadline has passed, ACCA cannot add any students to your file or make any
amendments to the entries made.
There are two ways to record your student information in the results service system –
Upload student details and Enter student details. Both can be accessed through the
Exam Results Service menu option in your Learning Provider portal.
You should record the details of all st udent s who have studied towards the current
examination session with your institution, provided t hey have given permission t o
you t o request t heir exam result s from ACCA. ACCA reserves the right to request
evidence from you that this permission has been given.

RESULTS SERVICE GUIDANCE 3

In fo rm a tio n re q u ire m e n ts
The following informat ion should be supplied for each st udent t hat you wish t o receive
result s for.
ACCA registration number – to ensure you receive a complete
listing of your students’ results it is important that you provide
the correct ACCA registration numbers for each of your
students. This should be the current, seven digit ACCA
regist rat ion number for the qualification that the student is
currently studying.
Student surname and first name – you should provide as much
information as possible; spelling errors or slight discrepancies
will not prevent the information from being validated –
however, only English language charact ers should be used.
Student date of birth – you must provide the correct date
of birth for each student, which will be validated against the
ACCA registration number provided. This ensures that you
receive results only for your own students. This must be in t he
format dd/ mm/ yyyy (eg 31/05/1980).
Exams – you should provide details for each exam that you are
preparing students for within the current examination session.
The students must be eligible to attempt the stated exams in
the current session according to ACCA’s progression rules.
Mode of study – only one mode of study may be recorded
against each exam taken by a student. The following
guidelines should be applied:
• Face t o face
This is for those learning providers that offer full or part
time classroom based tuition delivered at a learning
provider’s premises. Full time tuition typically takes place
over a period of several weeks or months. For the duration
of the course, students may be taught one or more of the
ACCA’s examinations, learning the syllabus and applying
the knowledge acquired through question practice and
mastering examination techniques.
• Revision only (RV)
Students who have attended face-to-face revision courses
only (students who have attended a taught course and a
revision course should be categorised under the relevant
taught course).
4 RESULTS SERVICE GUIDANCE
• Online learning
This is for those learning providers that offer courses that
are primarily accessible online. Learning can take place at
any geographical location and students can learn at their
own pace with 24/7 access. Students are offered the full
online learning experience. For example, students should
expect to have access to live or pre-recorded lectures,
while supported remotely by tutors or subject area experts.
Online courses are structured and offer recommendations
for the most effective ways to achieve optimum results,
including coursework and mock examination requirements.
Students should have the flexibility to organise their study
and attempt any coursework in their own time. If teaching is
solely undertaken face to face with supplementary support
online, this would be considered face to face tuition.
• Blended learning
This is for providers that offer a learning experience that
combines face to face tuition and online learning through
access to live or pre-recorded lectures in a single course.
Participation in both elements of the tuition is necessary to
complete the course and students can access their tuition
both face to face and online.
ON-DEMAND COMPUTER BASED EXAMINATIONS (CBEs)
You should include details for any students that you have
taught within the current examination cycle irrespective of
how they will take the exam: on-demand CBE, Session CBE or
written exam. The sessions for on-demand CBEs are:
March: 1 January to 31 March;
June: 1 April to 30 June;
September: 1 July to 30 September;
December: 1 October to 31 December.
The information that should be entered for on-demand CBE
students is the same as previously described. We recommend
that you upload your students’ details as early as possible
before students start attempting their CBEs.
Up lo a d s tu d e n t d e ta ils

This met hod is recommended for all users but especially t hose inst it ut ions wit h large
volumes of st udent det ails t o be ent ered. St udent informat ion can be compiled offline
using t he spreadsheet t emplat e provided and uploaded t o t he result s service syst em in
one or mult iple bat ches.

It is very important that the format of the spreadsheet

template is not altered in any way, such as adding or
removing columns. Any alterations of this kind will prevent the
completed spreadsheet from being successfully uploaded by
our systems.

CHANGES TO STUDY MODES

Please note that you will only be able to upload student
data for the mode of study you are approved for. If any other
mode of study is included in your upload the data will be
removed. If you offer more than one mode of study you will
have a separate account along with a separate log in details
for uploading the csv file. Please make sure data is saved on
separate csv files before uploading.

COMPILING THE SPREADSHEET

It is very important that the format of the spreadsheet
template is not altered in any way, such as adding, removing
or moving columns or leaving any blank rows. Any alterations
of this kind will prevent the completed spreadsheet from
being successfully uploaded by our systems.
The following issues may prevent the successful upload of
your student details. Please read these points thoroughly and
ensure that you have made any necessary amendments to
your document before attempting the upload
ACCA registration numbers – you may find that,
upon saving the document in .csv format, any student
registration numbers beginning with ‘0’ or ‘00’ lose the
first digits whenever the document is re-opened. This
may result in exceptions being recorded against valid
student details when the document is uploaded.
To resolve this issue, you should change the format of all cells
in the registration number column to ‘Custom’ and set the
type to 00##### before saving and closing the document (see
below). If the document is then uploaded without re-opening,
the student details should be successfully recorded. Please
note that you will need to repeat this process every time the
document is re-opened and amended. Please check that
there is no duplication of registration numbers as this will also
prevent the file from being uploaded.
Student surname/first name – the inclusion of some
punctuation marks may prevent successful upload of the
spreadsheet document, or individual student details. Please
ensure t hat you do not include punct uat ion marks such as
dot s, apost rophies or hyphens in t hese fields.
Student date of birth – dates of birth must be entered for all
students in the format dd/mm/yyyy. Please ensure that the
day and month are not transposed, as this will result in an
exception being recorded against the student details.
Exams – please ensure that you enter the correct exam code
for the exams to be attempted by each student. You should
not include details of any exam variants (ie INT, CHN, MYS
etc). Please also ensure that you do not include any spaces in
this column.
You should be aware that some students studying in your
courses for ACCA exams AB, MA and FA may be registered
under the Foundations in Accountancy suite of awards and the
exams to be attempted for these students are FAB, FMA and
FFA respectively.
You can only enter up to a maximum of four exams against
each student using this method. You should not create
any additional columns in the spreadsheet template to
accommodate further exams. Details of Foundations Level
students sitting additional exams must be entered using the
Enter Student Details screen.
A student who is taking a combination of paper-based and
computer-based examinations can be recorded on one line
of the spreadsheet. However, please note that the maximum
of four exams that may be recorded against any one student
using this method includes all formats of exams taken.

RESULTS SERVICE GUIDANCE 5

Upload st udent det ails

Course types – the following two-letter abbreviations must UPLOADING THE SPREADSHEET DOCUMENT
be used to denote the modes of study for each exam. Please Use the ‘Browse’ button to select the document to be uploaded
ensure that you do not include any spaces in this column. and click on the ‘Upload’ button at the bottom of the screen. It
may take some time for the document to be uploaded.
FT – Full time
PT – Part time Once the upload is complete, you will be presented with a
RV – Revision only message confirming successful upload, and details of any
OL – Online learning/E-learning information that could not be validated (exceptions) will be
BL – Blended learning. listed on the page.
An example of the completed document is shown below: It is highly recommended that you either print the list of
exceptions as displayed on this screen or copy the information
displayed into a separate document. This will help you when it
comes to resolving your exceptions.

SAVING THE .CSV SPREADSHEET DOCUMENT

The document should be saved in a .csv (comma separat ed
values) format . This document type can be created and
viewed in any spreadsheet package by selecting the file
type CSV (Comma delimit ed) from the ‘Save As’ menu or
equivalent (see below). Please note that no other document
format (.xls, .doc, etc) can be successfully uploaded to the
results service system.

You can follow the hyperlink on this page to view the student
details that have been successfully uploaded.

ERROR MESSAGE
If you see this message, there is a formatting error on your csv
file. Refer back to ‘compiling your spreadsheet’ for guidance.
You may receive a notification warning you that some
formatting may be lost. You should select ‘Yes’ to confirm that
you wish to save the document in this format, leaving out any
incompatible features.

6 RESULTS SERVICE GUIDANCE

En te r s tu d e n t d e ta ils
These screens allow you t o ent er det ails for individual st udent s, or t o edit ent ries t hat you
have already creat ed.
To enter details for a student that you have not previously
recorded, click on the ‘Enter Student Details’ button. It is not
advisable to enter large volumes of student information using
this method, as validating each student entry individually can
taken some time.
You must complete the student’s ACCA registration number,
name and date of birth and then select the exams and study
modes taught before clicking on the ‘Save’ button at the
bottom of the screen to submit the student details.
You will be presented with a message at the top of the screen
to confirm if the save was successful, or if there is an exception
that needs to be resolved (see example below).
You can follow the hyperlink on this page to view the student
details that have been successfully entered.
To clear the screen and enter a new student’s details, click on
the ‘Clear Screen’ button at the bottom of the page.
If you want to amend an entry for a student whose details
you have already submitted, first of all you will need to view
the existing details. It is advisable to use the ‘View Student
Details’ screen to search for a specific student using their
ACCA registration number or name (the ‘%’ sign can be used
as a wildcard if you want to search on a partial value).
If you need to find the registration number of the student
whose entry you wish to amend, you can view the entire list of
entries already recorded by clicking on ‘Find’ without entering
any search information then conduct a new search on the
registration number, having cut and pasted the information
from the full list of students.
Your student details are recorded as a list of individual
candidate entries, therefore if you have indicated that a
student will be attempting two exams, you will see two
individual entries for that student – one for each exam.
To change an exam’s delivery mode or to remove an exam
from the record, click on the student’s name. You will see the
‘Enter Student Details’ screen with the student details already
completed. After making your changes, click on the ‘Save’
button at the bottom of the screen.
RESULTS SERVICE GUIDANCE 7
Re s o lvin g e x ce p tio n s

You will not receive t he exam result s of any st udent for whom an except ion has been
raised and not resolved. It is your responsibilit y t o resolve any except ions raised on or
before t he deadline communicat ed t o you by ACCA’s re-accredit at ion depart ment .

To resolve the exceptions raised you will need to identify and correct the invalid information. The description provided for the
exception will identify which piece of the information provided is incorrect.

EXCEPTION EXPLANATION SUGGESTED RESOLUTION(S)

Delivery mode is No delivery mode/invalid delivery Input a valid delivery mode from the following list:
missing for exam <xx> mode has been entered for the exam FT, PT, RV, OL, BL
(s) stated

<xx> Exam options The student is not eligible to sit the Check the exam options listed against the student.
not available for exam(s) stated.
Is the student studying for the upcoming exam session?
Student Number
Exam options may be unavailable due to the progression rules.
<xxxxxxx>
Has student been awarded exemption from this exam? Some students do
enrol for tuition towards exams from which they have been exempted, in
order to give themselves a refresher of the content. Exam options would
then be unavailable.

If the stated exams are BT, MA and/or FA, is the student registered as a
Foundations level student instead of the ACCA Qualification? If so, exam
options should be FBT, FMA and/or FFA. The converse is also possible.

Student (<xxxxxx>) The registration number stated Check that the student’s ACCA registration number is correct.
not registered with does not belong to a student
Is the registration number provided for the qualification currently being
ACCA currently registered with ACCA.
studied? Please note if student has transferred from CAT/Foundations level to
the ACCA Qualification register (or vice versa), their registration number may
have changed.

Has the student registered with ACCA in respect to the current exam session?
eg, if student has not enrolled in time for the current exams, they may have
been registered in respect of the next exam session.

Have they resigned or been suspended from the ACCA register? Or perhaps
they are already an ACCA member or affiliate but are taking an additional
Strategic Professional option exam?

Student number Either the registration number or the Check the student’s ACCA registration number and date of birth.
(<xxxxxxx>) and date date of birth provided for the student
Is the date of birth in the format dd/mm/yyyy or have the date and
of birth (<xx/ is incorrect.
month been transposed?
xx/xxxx>) do not
match

Registration numbers It is possible that, upon saving
beginning with ‘0’ or the document in .csv format, any
‘00’ have been saved student registration numbers
without the initial digit beginning with ‘0’ or ‘00’ lose the
(s) first digits whenever the document
is re-opened. This may result in
exceptions being recorded against
valid student details when the
document is uploaded.
You should change the format of all cells in the registration number column
to ‘Custom’ and set the type to 00##### before saving and closing the
document. If the document is then uploaded without re-opening, the student
details should be successfully recorded. Please note that you will need to
repeat this process every time the document is re-opened and amended
(please see ‘ACCA registration numbers’ in the ‘Upload student section’ of
this document)

8 RESULTS SERVICE GUIDANCE


Once you have identified the error, you can either amend the
original spreadsheet document with the correct information
and re-upload it, or use the enter student details screen to
make the correction.
If you choose to re-upload the spreadsheet to correct your
errors, a revised exception list will be displayed on-screen.
Any exceptions that you have successfully resolved will have
been removed from this list, and you will see only exceptions
that remain unresolved.
IMPORTANT NOTE: If an exception has been resolved
by amending the student’s registration number (ie if the
registration number entered was incorrect), the exception for
the original incorrect registration number will remain on your
Vie w in g re s u lts s e rvice re p o rts
Aft er t he result s have been released you will be able t o access t he result s list ing report
using t he View Result s Report s menu it em. This will usually be wit hin t wo working days
of t he result s release dat es. Full inst ruct ions for downloading t he report s are displayed
on screen.
Results listing reports can be downloaded as a PDF file or
in .csv format, allowing you to use the data for your own
reporting functions.
ACCA’s Approved Learning Partners will also be able to access
results analysis reports using this screen. These reports will be
released approximately 2–3 weeks after the results release.
Resolving except ions
exception list as unresolved. These entries can be removed
from your exception list by choosing the ‘delete all’ option.
Please note that resolving one exception may raise a
further exception for the same student. For instance, having
corrected an incorrect registration number or date of birth, a
further exception may be raised for invalid exam options. The
student’s details will not be recorded until all exceptions have
been resolved.
CHECKING YOUR UPLOAD IS COMPLETE: Once you have
finalised uploading of student details, you must review this to
make sure all information is included and save these details
for your records.
When you upload your student data it is validated against
the students’ exam options, rather than their actual
accepted exam entry. This means that, if a student does
not enter for the exam, despite taking tuition, there will
be no result to share. In this case you will see the term
No Result in the result listing report. This will also be the
case if the student did not sit an on-demand computer
based exam within that CBE period (of page 4).
Common reasons for a student taking tuition
but not the exam usually include:
• Student commencing tuition before they receive
their results from the previous sitting, where
they may have failed an earlier exam.
• Promotional buy-one-get-one-free offers on
tuition courses. Some students may then be
enrolled for tuition when they have no intentions
of taking the exam at the following sitting.
• Enrolling for tuition in an unmanageable number of
exams. Some students will take tuition towards three
or four exams, but decide at a later stage that they
will not enter for all exams, due to other pressures.
RESULTS SERVICE GUIDANCE 9
Re s u lts s e rvice s u p p o rt

Gold/Platinum ALPs should contact: Silver LPs should contact:

t uit ion@accaglobal.com PQapprovals@accaglobal.com
0141 534 4540 0141 534 4199

10 RESULTS SERVICE GUIDANCE

Ap p e n d ix

EXAM CHANGES IN 2020

Please note the change of name to the Accountant in Business exam which is now Business and Technology with the exam code BT.
Please do NOT add variant codes to the csv file for upload.

Exam name Exam code to be used for results service

Applied Knowledge

Business and Technology (previously Accountant in Business (AB)) BT

Management Accounting MA

Financial Accounting FA

Applied skills

Corporate and Business Law LW

Performance Management PM

Taxation TX

Financial Reporting FR

Audit and Assurance AA

Financial Management FM

Strategic Professional

Essentials

Strategic Business Leader SBL

Strategic Business Reporting SBR

Options

Advanced Financial Management AFM

Advanced Performance Management APM

Advanced Taxation ATX

Advanced Audit and Assurance AAA

RESULTS SERVICE GUIDANCE 11

ACCA
110 Queen Street
Glasgow G1 3BX
United Kingdom

+44 (0)141 534 4540

tuition@accaglobal.com
www.accaglobal.com

The information contained in this publication is provided for general purposes only. While every effort has been made to
ensure that the information is accurate and up to date at the time of going to press, ACCA accepts no responsibilit y for
any loss which may arise from information contained in this publication. No part of this publication may be reproduced,
in any format, without prior writ ten permission of ACCA. © ACCA January 2020