Professional Documents
Culture Documents
CALL OPENING:
BRANDING:
This is (AGENT NAME) calling from “Enterprise Talk” on behalf of “IBM ” .Is this a good time to
speak with you?
CONTACT PURPOSE
I am calling to say Thank you for showing interest recently downloading our Whitepaper titled as
“IBM Maximo 8.0 Moving to an Integrated Suite of Application”
The reason that I am calling, is to inquire if you would be interested in receiving a Whitepaper that
we currently have in circulation, titled “6 reasons to accelerate your adoption of remote asset
monitoring with AI”. Thought this whitepaper would interest you, and could possibly assist you with
your day-to-day job functions
CUSTOMER CONSENT
May I send this Whitepaper over to you, via email? (Await Customer response)
Thank you, I will get that information from you in a moment, but first let me highlight a few of the
points being discussed within the whitepaper, such as:
NOTE- IF PROSPECT SAYS NO, STOP THE CALL & DO NOT CONTINUE FURTHER
Value Proposition:
Verification SCRIPT:
If Yes: “Thank you for your answers; now let me confirm your e-mail address; we have it listed as
john_smith@reddoor.com”, and can you please confirm your current job title
CLOSING:
Thank you so much for your patience and assistance. You will be receiving this Whitepaper, via e-
mail shortly. “IBM and its partners” will be following-up with you for more information