Professional Documents
Culture Documents
CALL OPENING:
BRANDING:
This is (AGENT NAME) calling from “Enterprise Talk” on behalf of “IBM ” .Is this a good time to
speak with you?
CONTACT PURPOSE
I am calling to say Thank you for showing interest recently downloading our Whitepaper titled as
“IDC MarketScape: Worldwide SaaS and Cloud-Enabled Asset-Intensive EAM Applications 2019
Vendor Assessment”
The reason that I am calling, is to inquire if you would be interested in receiving a Webinar Link that
we currently have in circulation, titled “Journey To Intelligent Infrastructure with IBM Maximo”.
Thought this Webinar would interest you, and could possibly assist you with your day-to-day job
functions
CUSTOMER CONSENT
May I send this Webinar Link over to you, via email? (Await Customer response)
Thank you, I will get that information from you in a moment, but first let me highlight a few of the
points being discussed within the Webinar, such as:
NOTE- IF PROSPECT SAYS NO, STOP THE CALL & DO NOT CONTINUE FURTHER
Value Proposition:
Verification SCRIPT:
If Yes: “Thank you for your answers; now let me confirm your e-mail address; we have it listed as
john_smith@reddoor.com”, and can you please confirm your current job title
CLOSING:
Thank you so much for your patience and assistance. You will be receiving this Webinar Link, via e-
mail shortly. “IBM and its partners” will be following-up with you for more information