TYPE 5-B-CUSTOM QUESTION NON QUALIFIER

CLIENT NAME - ODM CAMPAIGN CODE – 0421-0182

1- CALL OPENING:

Good Morning/Good Afternoon/Good Evening Mr. /Ms. Last Name (Surname)

2- BRANDING

This is (AGENT NAME) calling from “Enterprise Talk” on behalf of “HP” “. Is this a good time to speak
with you?

3- CONTACT PURPOSE

The reason that I am calling, is to inquire if you would be interested in receiving a whitepaper, titled:
“LOSE THE GAP IN DEVICE SECURITY”. Thought this whitepaper would interest you and could
possibly assist you with your day-to-day job functions.

4- CUSTOMER CONSENT

May I send this Whitepaper over to you, via email? (Await Customer response)

(IF PROSPECT SAYS YES- Accepted Lead- PROCEED ON CALL)

Thank you, I will get that information from you in a moment, but first let me highlight a few of the
points being discussed within the Whitepaper, such as:

(IF PROSPECT SAYS NO -Rejected Lead- STOP)

NOTE- IF PROSPECT SAYS NO, STOP THE CALL & DO NOT CONTINUE FURTHER

5- VALUE PROPOSITION:

This Whitepaper highlights on:

 What framework does the MPS vendor use to define, implement, and manage information
security policies?
 Does the MPS vendor offer print fleet security assessment and remediation services?
 Does the MPS vendor offer a device security management service to maintain devices to a
security policy?
 Does the MPS vendor have the experience to address regulatory compliance requirements,
such as HIPAA, GDPR, and other applicable laws and regulations?
Custom Questions:

With regards to your print fleet renewal, when are you looking to be in the market?

 6 months’ time
 12 months’ time
 18 months’ time
 more than 2 years away

Verification SCRIPT:

If Yes: “Thank you for your answers; now let me confirm your e-mail address; we have it listed as
john_smith@reddoor.com”, and can you please confirm your current job title and what about the
office zip code.

The best number to reach you would be the one ending with 1234” (Last 4 digits are mandatory to
be confirmed and the same number has to be updated on ITBP

CLOSING:

Thank you so much for your patience and assistance. You will be receiving this Whitepaper, via e-
mail shortly. “HP and its partners” will be following-up with you for more information