RMA

Training
UPDATED: FEBRUARY 2023
INTRODUCTION
 The RMA process is required to completed before any inventory can
be returned to MoreAble. This could be for the return of defective
devices or if you and your Account Manager has agreed to shift
focus to another campaign.
 All devices that are RMA’d are required to have the proper reason
selected. If devices are sent back without the proper reason
selected, this will cause a delay in processing and could result in the
entire batch being rejected.
 Devices should only be RMA’d ‘Like-New’ if you have already had a
conversation with your Account Manager and he has agreed to the
return (For example, a team moves to another state/area and
needs to return old inventory for that of another campaign).
Devices from all campaigns can be reset; therefore, no devices
should be returned ‘Like-New’.
Processing an RMA

Enter IMEI’s here

➢ Click ‘RMA Management’

➢ Click ‘+Bulk Request (Serials)’ Please note,
this can be used for a single IMEI also.

➢ Enter the serials in the box provided and select the RMA reason from the drop down.
You can also add any additional notes in the ‘Notes’ field. Click ‘Save’. (Please note, if
you will be selecting to ship the devices back, you will need to create the request only
for the batch of devices that will be in each box. If only 20 devices fit in a box, process
those 20 completely, then start again with the next batch.)
➢ If the serials are
available to RMA, you
will see this green
message. Please move
to your ‘Approved &
Not Shipped’ tab.

➢ If there is any serials are

not available to RMA,
you will see a excel
report generate on your
screen. Please open
the report; The list of
serials you tried
separated into ‘Invalid’
and ‘Valid’.
➢ All those that are ‘Valid’ can be processed
again and the RMA will go through.

➢ Those that are ‘Invalid’ will require further

verification.
Invalid Serial! – The serials is sold in POS, please
complete a return and try again.
Serial Not Owned! – The serial is not found,
more then likely a typo, please confirm the
digits and try again.
Serial Already in RMA Process! – The device
has already been RMA’d. Please go back and
find what batch these were originally apart of
and submit with that group.
➢ Click on ‘Approved & Not
1
Shipped’, Select the RMA’s you
wish to proceed with. You can
Select All by clicking the check
box at the top of the 3
2
list. Select either ‘Ship
Selected’ or ‘Drop-off
Selected’ to continue
➢ For smaller batches, your RMA
Form will automatically pop up.
If you selected ‘Ship Selected’
you will also see a shipping
label attached with your RMA
Form.
➢ For larger batches, it will take
the system a minute or two to
compute the inventory move.
For this situation, please utilize
the ‘Work Around’ on the next
slide to obtain your RMA form.
Work Around

If, for some reason, the RMA form

doesn’t auto populate, please click
on ‘Shipped & Not Received’, search
the IMEI or Note, and click the
appropriate blue box under ‘Detail’.
From here you will be able to click
the blue ‘Download’ button and
retrieve the RMA Form and shipping
label.
Invalid Reasons Definitions

 Invalid Serial! – This means the serial has been sold. Additional data
regarding the orders details will be found in Agent Sales
 Serial Not Owned! – This means the serial is not in your inventory;
however, please confirm the serial entered (we often find that there
is usually a typo in the serial number or numbers have been
transposed).
 Serial Already in RMA Process! – The serial has already been RMA’d.
You can search the serial in the tabs available to find the batch it
was RMA’d with.
 Valid – This means the serial is available in your inventory and can
continue with the RMA process without incident.
Conclusion

 It is imperative that the correct corresponding RMA form is

submitted in the box the correct batch of RMA’s when shipping
back and dropping off. Any RMA’s received without a batch form in
each box of devices will not be processed until a batch form is
provided. Please expect delays in this situation.
 Once our warehouse receives your shipment/drop-off, they will
begin processing the RMA request on the following Wednesday.
You will receive an email once the RMA has been completed or
rejected.
 We hope you will find this training helpful. If you have any questions
or concerns, please contact us at salessupport@moreable.com and
we will be happy to assist.