OFFER REQUIREMENT

Direct customers to complete device trade-in by visiting att.com/tradein

Enter promo code “TRADEINOFFER20”
 $250 VISA per line
Requires a port-in from a competitor and a
new device on an AT&T installment plan.

• Down payments are based on credit and % of device cost.

• Visit Mobile Sales Tool (MST) and use dealer code for the
latest promotions. https://mst.att.com
• Sales tax for devices will be collected up front and varies
based on device retail price and regional sales tax
• An activation fee of $30 per line will be added to the 1st or
2nd bill.
• All phones must be shipped to the same address.
• Reduce fraud alerts by ensuring customer information
matches information on the driver license.

CONTACT NUMBERS
TPV Order Processing 866-471-3687
Local Dealer Support Team 866-238-2219
Port & Activations (PAC) 888-898-7685
Sara Plus Support 866-801-1329
1. att.com/tc Accept Terms and Conditions or saraplus.com/att if order processed using Sara Plus Secondary Sales Group 800-866-1514
2. att.com/port Check port status to ensure request was confirmed. If porting was not confirmed, contact customer
to retrieve accurate information to correct on website. Contact Port/Activations if further issues.
(Wireless returns/exchanges within 14 days)
3. att.com/checkmyorder Check order status. Shipping information will be provided if order submitted as direct fulfillment.
Order status can also be viewed by dialing *ORDR# (*6737#) on AT&T device for direct fulfillment only.
4. att.com/getstarted Activate device or att.com/activate to activate sim card.
5. att.com/tradein Customer can process trade-in. Packet will be mailed to customer to place device in and mail back.
6. att.com/rewardcenter Website for customer to redeem any VISA reward card.
Updated 5/1/2020