Independent Drive Test Report

- May’16

Darjeeling & Sikkim

Key performance indicators for most of the operators: Most of the operators failed to meet the Call
Setup Success Rate (CSSR) where as all of the operators fall below the 2% CDR threshold

Methodology:
Independent Drive test was conducted in Darjeeling & surrounding areas from 9:00 AM to 9:00 PM from 25th to 27th of May 2016. The total
drive test covered in Darjeeling & Sikkim area was approximately 302 km over a period of 3 days. A total of ~3000 calls were made for five 2G
networks, four 3G networks and one CDMA networks covering six operators

Date: 01 July 2016

1 2 3 4 5
City-Level Area-Level Analysis Summary Appendix
Performance Performance and I. Methodology
II. Benchmarking KPIs
Highlights III. Coverage
IV. Receive (Rx) Quality
V. City-Level Ranking
VI. City-Level KPI

The independent drive test has been carried out by M/s IMRB International on behalf of TRAI
 1. City-Level Performance

City-Level Details
Operator Performance against Key Performance Indicators :
1. Call Setup Success Rate, 2. Blocked Call Rate, 3. Call Drop Rate, 4. Rx Quality

Fig 1. Call Setup Success Rate (%)

95%
Most of the operators failed to 95.43% 95.00%
99.66%
90.63% 91.55% 86.76% 89.74% 93.58% 93.72% 95.35%
meet the Call Setup Success Rate
benchmark of >=95% except

Aircel 3G

BSNL 2G

BSNL 3G
Aircel 2G

Airtel 2G

Airtel 3G

MTS CDMA
Idea 2G

Vodafone 2G

Vodafone 3G
Aircel 2G & 3G, MTS CDMA and
Vodafone 3G.
Refer. Fig 1

Fig 2. Blocked Call Rate (%)

Most of the operators failed to 13.24%

10.26%
3% 9.38% 8.45%
meet the Call Blocked Rate 4.57% 5.00% 6.42% 6.28% 4.65%
0.34%
benchmark of <=3% except MTS
BSNL 2G

BSNL 3G

MTS CDMA
Aircel 2G

Aircel 3G

Airtel 2G

Airtel 3G

Vodafone 2G
Idea 2G

Vodafone 3G
CDMA.
Refer. Fig 2

Fig 3. Call Drop Rate (%)

18.85% 21.05% 18.86%

All operators failed to meet the 12.87% 14.80% 15.17%
11.56% 13.24%
10.79%
Call Drop Rate benchmark of 2% 5.07%

<=2%.
Airtel 2G

Airtel 3G

BSNL 2G

BSNL 3G

MTS CDMA
Aircel 2G

Aircel 3G

Idea 2G

Vodafone 2G

Vodafone 3G
Refer. Fig 3

Fig 4. Rx Quality (%)

95%
Most of operators failed to meet
the Rx Quality Rate benchmark of 96.22% 95.83%
94.71% 92.75% 87.09% 88.62%
83.61%
>=95% except BSNL 3G and 74.84% 79.19% 82.36%

Vodafone 3G.
Refer. Fig 4
BSNL 2G

BSNL 3G

MTS CDMA
Aircel 2G

Aircel 3G

Airtel 2G

Airtel 3G

Idea 2G

Vodafone 2G

Vodafone 3G

Legends Abbreviation / Definition:

Threshold for each KPI are considered as per TRAI guidelines CSSR (benchmark >=95%) : Call Setup Success Rate
BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Operator meeting the benchmark Operator not meeting the benchmark
Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)
 2. Area-Level Performance

Area-Level Details
Fig 5. Area Level CSSR KPI Performance ( all operators inclusive)

Most of the areas of Darjeeling & Sikkim have failed to meet the Call Setup Success Rate
benchmark of >=95% except Darjeeling to Kalimpong Road & Kurseong.

Call Setup Success Rate Aircel Airtel BSNL Idea MTS CDMA Vodafone

Darjeeling 95.0% 86.9% 90.0% 95.9% 98.9% 93.8%

Darjeeling to Kalimpong Road 100.0% 90.5% 100.0% 95.2% 100.0% 93.8%

Gangtok 94.4% 91.4% 86.4% 91.1% 100.0% 93.3%

Kalimpong 94.4% 94.5% 88.1% 95.0% 100.0% 94.9%

Kalimpong to Gantok Road 97.2% 83.3% 92.3% 90.0% 100.0% 96.3%

Kurseong 97.4% 97.3% 90.5% 93.6% 100.0% 97.3%

Legends Abbreviation / Definition:

Areas meeting the benchmark
CSSR (benchmark >=95%) : Call Setup Success Rate
BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Areas not meeting the benchmark
Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)

3
 2. Area-Level Performance

Area-Level Details
Fig 6. Area Level Blocked Call Rate KPI performance ( all operators inclusive)

All of the areas of Darjeeling & Sikkim have failed to meet the benchmark for Blocked Call
Rate of <=3%.

Blocked Call Rate Aircel Airtel BSNL Idea MTS CDMA Vodafone

Darjeeling 5.0% 13.1% 10.0% 4.1% 1.1% 6.2%

Darjeeling to Kalimpong Road 0.0% 9.5% 0.0% 4.8% 0.0% 6.3%

Gangtok 5.6% 8.6% 13.6% 8.9% 0.0% 6.7%

Kalimpong 5.6% 5.5% 11.9% 5.0% 0.0% 5.1%

Kalimpong to Gantok Road 2.8% 16.7% 7.7% 10.0% 0.0% 3.7%

Kurseong 2.6% 2.7% 9.5% 6.4% 0.0% 2.7%

Legends Abbreviation / Definition:

Areas meeting the benchmark
CSSR (benchmark >=95%) : Call Setup Success Rate
BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Areas not meeting the benchmark
Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)

4
 2. Area-Level Performance

Area-Level Details
Fig 7. Area Level Call Drop Rate KPI Performance ( all operators inclusive)

All areas of Darjeeling & Sikkim have failed to meet the Call Drop Rate
benchmark of <=2%.

Call Drop Rate Aircel Airtel BSNL Idea MTS CDMA Vodafone

Darjeeling 11.6% 22.3% 22.2% 5.3% 8.8% 11.4%

Darjeeling to Kalimpong Road 38.9% 52.6% 50.0% 0.0% 33.3% 30.0%

Gangtok 21.3% 19.5% 20.9% 5.9% 15.3% 11.2%

Kalimpong 3.7% 6.7% 13.5% 3.5% 9.1% 8.0%

Kalimpong to Gantok Road 22.9% 20.0% 33.3% 16.7% 0.0% 25.0%

Kurseong 6.7% 6.8% 17.5% 2.3% 6.8% 4.1%

Legends Abbreviation / Definition:

Areas meeting the benchmark
CSSR (benchmark >=95%) : Call Setup Success Rate
BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Areas not meeting the benchmark
Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)

5
 2. Area-Level Performance

Area-Level Details
Fig 8. Area Level Rx Quality KPI performance (all operators inclusive)

All areas of Darjeeling & Sikkim have failed to meet the Rx Quality benchmark of
>=95% .

Rx Quality Aircel Airtel BSNL Idea MTS CDMA Vodafone

Darjeeling 87.3% 76.4% 61.9% 92.3% 90.0% 84.9%

Darjeeling to Kalimpong Road 91.6% 65.1% 48.4% 82.6% 69.3% 64.1%

Gangtok 81.8% 83.9% 87.0% 84.3% 89.9% 84.7%

Kalimpong 89.4% 84.6% 85.8% 92.1% 94.5% 90.1%

Kalimpong to Gantok Road 78.1% 79.1% 80.2% 74.2% 77.2% 82.4%

Kurseong 88.1% 89.0% 84.8% 82.4% 86.8% 90.5%

Legends Abbreviation / Definition:

Areas meeting the benchmark
CSSR (benchmark >= 95%) : Call Setup Success Rate
BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Areas not meeting the benchmark
Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)

6
 3. Analysis
Detailed Analysis of
Operators

High RLT CDR, If all

No. of Cells No. of Cells
Operators Current CDR Cells assume
with RLT <= 40 with RLT > 40
RLT <= 40

• Radio Link Timeout (RLT indicates how long the call can
sustain during poor quality – Higher the value the longer Airtel 93.1% 6.9% 15.17% 15.17%
it will sustain the call). Higher the RLT, poorer the
Aircel 15.5% 84.5% 12.87% 14.97%
consumer experience during the call.
• If Radio Link Timeout of > 40 is considered for Aircel & Vodafone 87.5% 12.5% 10.79% 10.79%
Idea. Call Drop Rate would be higher than the present
Idea 75.2% 24.8% 5.07% 5.67%
call drop rate.
BSNL 90.4% 9.6% 21.05% 21.05%

Legends Abbreviation / Definition:

CSSR (benchmark >=95%) : Call Setup Success Rate
Current Drive: May 2016 BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Operator meeting the set CDR threshold Operator not meeting the set CDR threshold Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)
 3. Analysis
Detailed Analysis of
Operators

All 2G Networks
.
• The observation shows that poor quality and poor mobility in 2G network is a clear indication of high Call drop
rate.
• Another reasons for High drop is coverage holes which is common to all operators due to hilly terrain.

Value (%)
Parameter
Aircel 2G Airtel 2G BSNL 2G Idea 2G Vodafone 2G
Rx Quality(Good sample <=5) 83.61% 74.84% 79.19% 87.09% 82.36%
CSSR 95.43% 90.63% 86.76% 93.58% 93.72%
HOSR 84.09% 81.67% 81.04% 99.24% 90.82%
CDR 12.87% 15.17% 21.05% 5.07% 10.79%

All 3G networks

• All 3G networks in drive area have limited coverage which allowed to maximum number of calls attempted
on 2G networks which again results to drop call due to poor quality and poor Mobility on 2G networks.

Value (%)
Parameter
Aircel 3G Airtel 3G BSNL 3G Vodafone 3G

Time spend on 3G (%) 26.59% 46.42% 30.27% 34.93%

MTS CDMA
(CDR : 11.56%, BCR : 0.34%)
Parameter Value(%)
• Rx quality of MTS CDMA is poor and not meeting benchmark
criteria of >=95%.
• Coverage holes in drive test area is another reasons for high call
drop Rate. Rx Quality(Good sample <=4% of total
88.62%
FER sample)
• Poor signal quality is the clear indication of high call drop in
network.

Legends Abbreviation / Definition:

CSSR (benchmark >=95%) : Call Setup Success Rate
Current Drive: May 2016 BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Operator meeting the set CDR threshold Operator not meeting the set CDR threshold Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)
 4. Summary & Highlights

Summary & Highlights

All operators failed to meet the Call Drop Rate Benchmark of <=2%

Fig 9. Call Drop Rate

CDR Benchmark (<=2%)

Call Drop Rate (%)

18.85% 21.05% 18.86%

14.80% 15.17% 13.24%
12.87% 11.56% 10.79%
5.07%
Aircel 2G

Aircel 3G

Airtel 2G

Airtel 3G

BSNL 2G

BSNL 3G

MTS CDMA
Idea 2G

Vodafone 2G

Vodafone 3G
Key Highlights

• All operators failed to meet the Call Drop Rate benchmark of <=2% on 2G and 3G networks.

• All other operators fail to meet the benchmark by a wide margin. Other than Idea 2G, all operators have a Call Drop
rate of >10%. A high call drop rate, clearly indicate urgent need for improvement in order to deliver reasonable levels
of service
 5. Appendix

Ancillary Details
Table of Contents in Appendix

I. Methodology & Other Details

II. Benchmarking KPI Details

III. Coverage Details

IV. Receive (Rx) Quality Details

V. City-Level Ranking and KPI details

VI. City-Level KPI details

 Appendix

Ancillary Details
1. Methodology & Other Details
Overview:
Telecom Regulatory Authority of India has been entrusted with the task of laying down the standards of quality of service to be provided
by the service providers and ensuring that the quality of service is provided as per norms; and also TRAI is responsible for conducting
the periodical audit of such services provided by the service providers so as to protect the interest of the consumers of
telecommunications service
TRAI is regularly monitoring the performance of Telecom Service Providers (TSP) against the benchmarks for the various Quality of
Service (QoS) parameters laid down by the Authority. TSPs submit Performance Monitoring Reports to TRAI every quarter. TRAI also
undertakes audit and assessment of Quality of Service through independent agencies to verify the Quality of Service claimed. The Audit
agencies conduct sample ‘Drive tests’ across various cities all over the country as part of audit and assessment of the TSPs’
performance
In view of complaints on call drops and other network issues, on behalf of TRAI, an Independent Drive Test (IDT) was conducted from
25th May 2016 to 27h May 2016 covering various locations in Darjeeling, South Darjeeling, Gangtok. The performance of Aircel, Airtel,
BSNL, Idea, Vodafone, MTS was monitored across various technologies (2G, 3G and CDMA). The drive test route was defined on the
basis of several factors that include - areas from where call drop complaints are commonly received; areas of heavy usage; residential
areas away from arterial roads; office areas; areas where previous Drive tests showed network issues; etc.

For the purpose of these tests, 2G + 3G Mode (Auto) was used. The test results obtained from these drive tests were conducted to
assess the network condition more specifically in terms of Radio Frequency (RF) Coverage; Rx Quality; Call Setup Success Rate; Call
Drop Rate; Blocked Calls and Carrier to Interference ratio

Drive Route Details For Darjeeling Area:

Independent Drive test was conducted in Darjeeling area from 9:00 AM to 9:PM from 25th to 27th of May 2016. The total drive test
covered in Darjeeling area was approximately 302 km over a period of 3 days. Total of 3008 calls were made for five 2G networks,
four 3G networks and one CDMA networks covering Six operators. Roads and Areas covered in Darjeeling & Sikkim is shown in the
below map.

Below is the List of Areas Covered and Drive Routes

• Singhamari • Hill Card Rd
• Jawahar Parbat • Rishi Rd
• Naya Basti • Peshok Rd
• Lebong Cart Rd • Log Depot
• Hill Card Rd • Lamahatta Druk
• Laden La Rd • Lamahatta Mount View
• Gandhi Rd • Teesta Bazar Bus Stop
• Darjeeling Rly • Teesta River
Station • Chitray Bus Stop,
• Ghoom Degree Kalimpong
College • SBI ATM, Kalimpong
• NH 55 Hill Card • Rockvale Academy,
Rd • Kalimpong
• Rangbull • Bahadur Giri Rd,
• Sonada Kalimpong
• Tung • College of Agriculture,
• Dowhill School Gangtok
• St. Marys • Singtham Chungthang rd,
• Kurseong Rly Gangtok
Station • Animal Husbendry,
• Pankhabari Rd Gangtok
• old Miltary Rd, • PNG School, Gangtok
Kurseong • ICAR Guest House,
Gangtok
• Singtam
• Chisopani
• Topakhani
• Ranipool-Rumtek Rd
• Durga Mandir, Gangtok
• Adampool sewage plant,
Gangtok
• Barad Sadan Academic
• Sikkim manipal Insitute
• Manipal Central Hospital
• Tourism & Civil Dept
• Singtham Chungthang
Rd, Gangtok
• Sikkam Govt College
• Sikkam university
• Deorali Bazar Gurudwara
• Animal Husbandry
• Deorali Girls School
• Sikkam Assembly
• Ridge Park
• Bhanu Path Rd
• Enchey Sen Sec School
• Ganesh Tok
• Hanuman Tok
• Sikkam Himalayan Park
• Gangtok-chungthang Rd
• Upper Sichey Rd
 Appendix

Ancillary Details
2. Benchmarking KPI Details
RF Coverage
RF Coverage relates to the geographical footprint within the system that has sufficient RF signal strength to provide for a call/data
session. Coverage rate of an operator is calculated basis of % of samples in which the Rx level is better than -85 dBm
Accessibility
Accessibility is the ability of a service to be obtained within specific tolerances and other given conditions, when requested by the user.
In other words, the ability of a user to obtain the requested service from the system. Accessibility is monitored by measuring Call Setup
Success Rate (CSSR) which is defined as the ratio of Established Calls to Call Attempts
Retainability
Retainability is “The ability of a service, once obtained, to continue to be provided under given conditions for a requested duration.” For
determining the Retainability the regulation prescribes three important parameters namely Call Drop Rate (CDR), Worst affected Cells
having more than 3% TCH drop and Connection with good voice quality. Drop Call and Connection with good voice quality were
monitored by the drive test
Mobility
In a cellular system a base station has only a limited coverage area. Hence it is possible for a moving subscriber to be out of range of a
base station while making a call. The process by which a mobile telephone call is transferred from one base station to another as the
subscriber passes the boundary of a cell is called a handover. The Handover success rate (HOSR) more than 95% is considered to be
good
Rx Quality
For measuring voice quality, RxQual samples on a scale from 0 to 7 for GSM operators, EcNo from 0 to -30 dBm and Frame Error Rate
(FERs) for CDMA service providers are measured. As per the QoS norms, RxQual between 0- 5 for GSM operators, EcNo >= -15 dBm and
between 0-4% FER value for CDMA operators FERs is considered to be good, where as RxQual beyond this benchmark is considered to
be bad

KPI Distribution
100.00%

75.00%

50.00%

25.00%

0.00%
Coverage % Accessibility % Retainability % Mobility % Rx Quality %
Aircel 2G 74.38% 95.43% 87.13% 84.09% 83.61%
Aircel 3G 38.98% 95.00% 85.20% 82.76% 94.71%
Airtel 2G 83.77% 90.63% 84.83% 81.67% 74.84%
Airtel 3G 44.75% 91.55% 81.15% 98.42% 92.75%
BSNL 2G 83.36% 86.76% 78.95% 81.04% 79.19%
BSNL 3G 41.18% 89.74% 81.14% 88.33% 96.22%
Idea 2G 47.81% 93.58% 94.93% 99.24% 87.09%
MTS CDMA 95.68% 99.66% 88.44% 100.00% 88.62%
Vodafone 2G 87.57% 93.72% 89.21% 90.82% 82.36%
Vodafone 3G 58.49% 95.35% 86.76% 99.49% 95.83%
 Appendix

Ancillary Details
3. Coverage Details
RF Coverage relates to the geographical footprint within the system that has sufficient RF signal strength to provide for a call/data
session. The Coverage rate of an operator is calculated basis of % of samples in which the Rx level is better than -85 dBm. The details
are as follows.
Operators Coverage Rate
Aircel 2G 74.38%
Coverage Distribution
Aircel 3G 38.98% 100.00%
Airtel 2G 83.77% 75.00%
Airtel 3G 44.75% 50.00%
BSNL 2G 83.36%
25.00%
BSNL 3G 41.18%
0.00%
Idea 2G 47.81%

Airtel 2G

Airtel 3G

BSNL 2G

BSNL 3G

MTS CDMA
Aircel 2G

Aircel 3G

Idea 2G

Vodafone 2G

Vodafone 3G
MTS CDMA 95.68%
Vodafone 2G 87.57%
Vodafone 3G 58.49%
Operators not meeting benchmark -95 to -120 dBm -85 to -95 dBm -75 to -85 dBm 0 to -75 dBm

Aircel 2G Aircel 3G Airtel 2G

Airtel 3G BSNL 3G
BSNL 2G
 Appendix

Ancillary Details
3. Coverage Details
IDEA 2G MTS CDMA Vodafone 2G

Vodafone 3G
 Appendix

Ancillary Details
4. Receive (Rx) Quality Details
For measuring voice quality, RxQual samples on a scale from 0 to 7 for GSM operators, EcNo for 3G operators on a scale of 0 to -30
dBm and Frame Error Rate (FERs) for CDMA service providers are measured. As per the QoS norms, Rx Qual between 0- 5 for GSM
operators, EcNo >= -15 dBm and between 0-4% FER value for CDMA operators FERs is considered to be good, where as quality beyond
this benchmark is considered to be bad. The benchmark should usually be > =95%.
Operator Rx Quality
Aircel 2G 83.61% Rx Quality Distribution
Aircel 3G 94.71% 100.00%
Airtel 2G 74.84% 75.00%
Airtel 3G 92.75%
50.00%
BSNL 2G 79.19%
25.00%
BSNL 3G 96.22%
0.00%
Idea 2G 87.09%

BSNL 2G

BSNL 3G

MTS CDMA
Aircel 2G

Aircel 3G

Airtel 2G

Airtel 3G

Idea 2G

Vodafone 2G

Vodafone 3G
MTS CDMA 88.62%
Vodafone 2G 82.36%
Vodafone 3G 95.83%
RxQual 6 to 7, EcNo <-15 dBm, FER <= 4% RxQual 0 to 5, EcNo >=-15 dBm, FER > 4%
Operators not meeting benchmark

Aircel 2G Aircel 3G Airtel 2G

Airtel 3G BSNL 2G BSNL 3G

 Appendix

Ancillary Details
4. Receive (Rx) Quality Details
IDEA 2G MTS CDMA Vodafone 2G

Vodafone 3G
 Appendix

Ancillary Details
5. City-Level Ranking and KPI details
Accessibility is the ability of a service to be obtained within specific tolerances and other given conditions, when requested by the user.
In other words, the ability of a user to obtain the requested service from the system. Accessibility is monitored by measuring Call Setup
Success Rate (CSSR) which is defined as the ratio of Established Calls to Call Attempts. The benchmark is >=95%. The details are as
follows: *In case of multiple call failure in similar geo location in given period of 60sec has been counted as one call failure

Operator Total Call Attempt Blocked Calls Blocked Call Rate* CSSR
Aircel 2G 350 16 4.57% 95.43%
Aircel 3G 320 16 5.00% 95.00%
Airtel 2G 320 30 9.38% 90.63%
Airtel 3G 284 24 8.45% 91.55%
BSNL 2G 219 29 13.24% 86.76%
BSNL 3G 195 20 10.26% 89.74%
Idea 2G 358 23 6.42% 93.58%
MTS CDMA 295 1 0.34% 99.66%
Vodafone 2G 366 23 6.28% 93.72%
Vodafone 3G 301 14 4.65% 95.35%
Retainability is “the ability of a service, once obtained, to continue to be provided under given conditions for a requested duration.” For
determining the Retainability, the regulation prescribes three important parameters namely Call drop rate (CDR), Worst affected Cells
having more than 3% TCH drop and Connection with good voice quality. The call drop and connection with good voice quality were
monitored by the drive test
Call Drop Rate (CDR): The parameter gives a reliable measurement of the mobile network used by the service provider for maintaining a
call once it has been correctly established
Operator Total Call Established Total Call Drop CDR CCSR

Aircel 2G 334 43 12.87% 87.13%

Aircel 3G 304 45 14.80% 85.20%
Airtel 2G 290 44 15.17% 84.83%
Airtel 3G 260 49 18.85% 81.15%
BSNL 2G 190 40 21.05% 78.95%
BSNL 3G 175 33 18.86% 81.14%
Idea 2G 335 17 5.07% 94.93%
MTS CDMA 294 34 11.56% 88.44%
Vodafone 2G 343 37 10.79% 89.21%
Vodafone 3G 287 38 13.24% 86.76%
Mobility: In a cellular system a base station has only a limited coverage area. Hence it is possible for a moving subscriber to get out of
reach of a base station while making a call. The process by which a mobile telephone call is transferred from one base station to
another as the subscriber passes the boundary of a cell is called a handover. The Handover Ssuccess Rate (HOSR) more than 95% is
considered to be good
Operators Total HO Attempt HO Failure HO Success HO Failure Rate HO Success Rate
Aircel 2G 723 115 608 15.91% 84.09%
Aircel 3G 203 35 168 17.24% 82.76%
Airtel 2G 884 162 722 18.33% 81.67%
Airtel 3G 1138 18 1120 1.58% 98.42%
BSNL 2G 733 139 594 18.96% 81.04%
BSNL 3G 514 60 454 11.67% 88.33%
Idea 2G 262 2 260 0.76% 99.24%
MTS CDMA 729 0 729 0.00% 100.00%
Vodafone 2G 599 55 544 9.18% 90.82%
Vodafone 3G 584 3 581 0.51% 99.49%
Operators not meeting benchmark
 Appendix

Ancillary Details
6. City-Level KPI details

Operators (Summary)

Call Events
Aircel Airtel BSNL IDEA MTS Vodafone

2G 3G 2G 3G 2G 3G 2G CDMA 2G 3G

Call Attempt (May-16) 350 320 320 284 219 195 358 295 366 301

Blocked Call Rate (May-16) 4.57% 5.00% 9.38% 8.45% 13.24% 10.26% 6.42% 0.34% 6.28% 4.65%

CSSR (Accessibility) (May-16) 95.43% 95.00% 90.63% 91.55% 86.76% 89.74% 93.58% 99.66% 93.72% 95.35%

Dropped Call Rate (May-16) 12.87% 14.80% 15.17% 18.85% 21.05% 18.86% 5.07% 11.56% 10.79% 13.24%

Mobility HOSR (May-16) 84.09% 82.76% 81.67% 98.42% 81.04% 88.33% 99.24% 100.00% 90.82% 99.49%

Rx Quality (May-16) 83.61% 94.71% 74.84% 92.75% 79.19% 96.22% 87.09% 88.62% 82.36% 95.83%

Operators not meeting benchmark

Operator meeting the benchmark