3) Complete the following statements by

by choosing the
appropriate answers:

(1) A work interacts primarily to share information

and make decision to help members perform in areas o
Of

responsibility. (April 15, 19)

(a) Team (b) Group (c) Roles (d) Models
(2) In a work individual effort results
that is greater than the sum of individual parts.
in performanc
(a) Team (b) Group (c) Trust (d) Performance
(3) Group members who meet to
discuss ways
quality, efficiency and the work of improving
team. (April 17; Oct. 19) environment is called
(a) Cross-functional (b) Self-managed (c)
solving Virtual (d) Problem
team do not have the
(4)
their recommendations for
authority
to unilaterally
implement

(a) Problem solving (b)

improvement.
Cross-functional (c) (April 19)
(d) Virtual Self-manag ged
t a n d i n g WOIK TeaH1S

185
5) Group members from the same hierarchical level but different

work areas who come together to accomplist1 a task are called

team. (Nov. 15; April 18)
al Virtual (b) Self-managed (c) Cross-functional (d) Problem
solving
of resources directly reduces
(6) A the ability of a
team to peform effectively. (April 19)
a) Structure (b) Scarcity (c) Abundance (d) complete
(7) Efective teams exhibit amongst their members.
(April 18)
(a) Role (b) Diversity (c) Trust (d) Self-management
(6) Teams that rate on levels of conscientiousness
tend to perform better. (April 15, 16)
(a) Low (b) Higher (c) Moderate (d) Equal
9) Teams do when they have one or more highlyy

disagreeable member. (April 17, 18)

(a) Good (b) Better (c) Worse (d) Moderate
(10)Teams with experiencediskilled members perform
better. (Nov. 15; Oct. 19)
e)Less (b) Average (c) More (d) Adequate
(11) The most effective teams have members.

(April 16)
(a) 4to 8 (b) 2 to 5 (c) 5 to 9 (d) 3to 6
12) Effective teams that show high level of - are better

able to adapt to conflict amongmembers.

a) Social loafing (d) Diversity
(b) Preference (c) Reflexivity the
(13)A
13) Ateams reflecting
on and adjusting
characteristic of
known as
master plan when necessary
is

April 16, 17; Oct. 19) Team

Social loafing (d)
Mental model (c)
AVity (b)
elficacy
 Vipul's" Psycholog

(14) Effective teams have a higher level of (Nov, 15

(a) Conflict (b) Specific goals (c) Efficacy (d) Diversity
t o
(26) Complete the following statements by by choosing the
appropriate answers:
(1) are the decisions to act in a given way. (April 15)

(a) Intentions (b) Behaviour (c) Cognition (d) Outcomes

(2) is the first step in the negotiation process. (April 16)
(a) Definition of ground rules (b) Clarification & justification
(c) Preparation & planning (d) Bargaining and problem
solving
(3) is the first step in the negotiation
process. (April 15)
(a) Definition of ground rules (b) Clarification & justification
(c) Preparation & planning (d) Bargaining and problem problem
solving
i c t n d Negotiation V"V"V" 227

i s a prOcess that begins when one paty perceives

a0other party has or iS about to negatively affect something tre
first party cares about. (Oct. 19)

ial Conflict (b) Stress (c) Negotiation (d) Communication

(5) The view of conflict believed at all conflict is
harmful and must be avoided.

(a) Traditional (b) Interactionist () Resolution focused

(d) Relationship
6) The belief that conflict is not only a positive force in a group but
also an absolute necessity for a group to perform effectively
was proposed by . view of conflict.
(a) Interactionist (b) Traditional (c) Managed conflict
(d) Process
7) There are stages in the conflici process. (Oct. 19)
(a) 4 (b) 5 (c) 6 (d) 3
h e potential for conflict increases when either too little or
communication takes place. (April 16, 18, 19)
a) Occasional (b) Too much (c) One way (d) Two way
activities can stimulate
and specialization of group
Conflict.
Division
4 Size (b) Up gradation (c) Technology (d) of
(10) Personality ,
nd values are potential sources

Conflict. (April 17)

Emotion (b) Philosophy (c)
Attitudes (d) Interest
in a conflict
11) Conflict means
emotional
involvement

frustration and hostility.

that creates anxiety, tenseness,

Oct
(Oct. 15;
April
16, 19) Process
Perceived (d)
lt2unctional (b) Felt (c) one's interests,
12 a desire
to satisfy
conflict.
intention m e a n s to the
other party
regardless
(Oct. 15)
O r t h e impact
on the

Avoiding (c) Compromising9

a) Competing (b)
a) Accommodating
 Vipul's Psychology at Work
228
or suppress a conflict
to withdraw from is
The desire
(13)
intention. (April 17, 19)

(a) Avoiding (b) Collaborating () Accommodating

AcCommodatina
(d) Competing
clear winner or loser and each
there is no
(14) In
party to conflict is willing to give up something.
Compromising (b) Avoiding (c) Accommodating
(a)
(d) Collaborating
the use of resolution and stimulation
_means
(15)
techniques to achieve the desired
level of conflict. (Oct. 15,19)
Politics (c) Conflict management
(a) Stress management (b)
(d) Intentions
(16) A process in which two or more partied exchange goodsor
rate for them is
services and attempt to agree on the exchange
known as (April 18)
(a) Negotiation (b) Functional conflict (c) Business (d) Confict

(17) The negotiation strategy that seeks to divide up a fixed amou

of resources is known as
(a) Distributive bargaining (b)Integrative bargaining
(c) Dysfunctional conflict (d) Non distributive bargaining
(18) The identifying feature of distributive bargaining IS a
operates under conditions. (April 18)
(a) Hostile (6) Zero-sum (c) Democratic (d) Authoritative
(19)All things being equal integrative bargaining is
distributive bargaining. (April
17)
(a) Worse than (b) Same as than

(c) Better than (d) Tough

(20) creates a win-lose situation.
(a) Distributive bargaining
bargainin.

(c) (b) Integrative

Avoiding intention (d) None of the above
(21) Sharing of information
i n i n g

is in distributivebarga
(a) Low (b) High
(o) Moderate (d) Very high
Hints: Choices in bold
are the correct answers.
(20) Complete the following statements by choosing the
appropriate answers:
(a) Affect can be experienced in the form of
moods. (April 14; Oct.19)
(a) Beliefs (b) Emotions (c) Attitude (d) Thougnts
n dMoods

253

Afectcovers a broad range of people experience.

Oct. 15)
a Feelings (b) Beliefs (c) Attitude (d) Moods

2) Emotions are feelings that are directed at

someone or something.

a) Intense (b) Less intense (c) Range of (d) Negative

3 Emotions are caused by event. (April 17

a) General (b} Negative (c) Specific (d) Positive
4) Emotions are in nature.

(a) Cognitive (b) Action oriented (c) Neutral (d) Negative.

distinct
5) Emotions are usually accompanied by
expressions.
a) Verbal (b) Positive (c) Facial (d) Physical
intense than
5) Moods feelings
are that tend to be .

emotions. (April 16)

a) More (b) Less (c) Very (d) Not
18)
(7 Moods are innature. (April
Negative
a) Cognitive (b) Action oriented (c) Neutral (d)
universal emotions

) Many researchers agree on.

Five
(a) Four (b) Six (c) Three (d) of emotions.
interpretations
influence
tactors can

(April 19) Natural

Social (d)
Environmental (b)
Cultural (c)
(Oct. 15)
10) Emotions can't be .

Negative
Neutral (d)
a) Positive (b) Specific (c) information
about
how we

11) provide
important

us.
(April 16)
understand the world around
Feelings (d)
Attitudes

week.
a) Moods (b) Emotions (c) moods latein
the

(12) People tend to be in their.

(April 18) Negative
(d)
a) Best (b) Worst (c) Positive
254
affect moods
(13) Stressful daily events
Positively (b) Negatively (c) Do not (d) Do
(a)
is the ability to detect and to manage emotional
(14)
Cues and infomation (April 17)
(a) Emotional intelligence (b) Natural intelligence (c) Socia
intelligence (d) Artificial intelligence.
(15) Emotional intelligence plays role in joo
performance. (Oct. 15)
(a) An important (b) An insignificant (c) No (d) An irrelevant
(16) The central idea behind is to
identify and modity
the emotions one feels. (April 14, 16, 18, 19)
(a) Emotion regulation (b) Cascading model of emotional
intelligence (c) Mood regulation (d) Positive emotions.
(17)Emotional intelligence is a factor in
(April 17; Oct.19) employees
(a) Terminating (b) Hiring (c) Training (d)
Motivating
(18) enhance problem
solving skills.
(a)
Negative emotions (b) Positive
(d) Negative moods emotions (c) Moods
(19) Efective leaders
their message. (Oct.19) emotional appeals to convey
(a) Rely on (b) Do not rely on
(c) Reject (d)
(20) lead to deviant lgnore
a) workpiace behavior. (April
(April 114, 19)
Negative emotions (b)
regulation (d) Fmotios Positive emotions
emotions (c) Emot:on
(C) E
(21) Complete the following statements by choosing the
appropriate answers:
(1) Faster, cheaper, and more mobile computers is an example of
change in. (Oct.19)
(a) Social Trends (b) World politics (c) Competition
(d) Technology
292 Vipul's Psychology at Work

(2) Emergence and growth of social networking sites represent a

change in

(a) Social Trends (b) World politics (c) Competition

(d) Technology
(3) The collapse of the financial sector and global recession are
examplesof (Oct. 15; April 16, 19)
(a) Social Trends (b) Workforce changes (c) Economic
shocks (d) Technological changes
(4) Liberalization of attitudes towards gay employees are

examples of
(a) Social Trends (b) Political changes (c) Economic shocks
(d) Technological changes
(5) is a dynamic condition in which an individual is
confronted with an opportunity, demand, or resource related to
what the individual desires and for which the outcome is
perceived as to be both uncertain and important. (April 18)
(a) Stress (b) Motive (c) Attitude (d) Change

(6) Stressors associated with workload, pressure to complete

tasks and time urgency are stressors.

(a) Hindrance (b) Challenge (c) Attitude (d) Continuous

(7) Stressors that keep you from reaching your goals are
stressors.
(a) Hindrance (b) Challenge (c) Attitude (d) Continuous
(8) Stress is associated with demands and (April 15,
19)
(a) Hindrances (b) Challenges (c) Resources (d) Goals
(9) are responsibilities, pressures, obligations ana

uncertainties individuals face in the work place. (April 16, 18)

(a) Hindrances (b) Challenges (c) Resources (d) Demands
(10). are things within an individual's control that he or
she can use to
resolve the demands. (Oct. 15, 19)
(a) Hindrarnces (b) Challenges (c) Resources (d) Goals
 and stress Management 29
Drganizational Change

is the biggest reason people have trouble coping

(11)
with organizational changes.
(a) Stress (b) Resource (c) Attitude (d) Uncertainty

in the business cycle create

(12) Changes
uncertainties. (April 15)
(a) Social (b) Political (c) Economic (d) Technological
(13) Changes in political parties and threat of terrorism are

examples of uncertainties.

a) Social (b) Political (c) Economic (d) Technological

(14) demands relate to a person's job. (April 17)

(a) Social (6) Role (c) Economic (d) Task
(15) Design of the job, working conditions and the physical work
layout are examples of demands which create
stress.
(a) Social (6) Role (¢) Task (d) Economic

(16) demands relate to pressures placed on a person

as a function of the particular role he or she plays in the
organization.
Task (d) Economic
(a) Social (b) Role (c)
(17) Role
occurs when the employee is expected to do
more than time permits. (April 18, 19)
Ambiguity (C) Underload (d) Overlap
(a) Overload (b)
means role expectations are not clearly
(18) Role
1nderstood and the employee is not sure what to do. (April 16)

Ambiguity (©) Underload (d) Overlap

(a) Overload (b)
demands are pressures created by other
(19) (April 15, 17)
employees.
Interpersonal
Role (c) Task (d)
(a) Social (b) obsessed with heir work.
are Deople (April 15,
(20)
17) Managers () Addicts (d) Alcoholics
Workaholics (b)
(a)
294 V"V"V"
Ti
Vipul'sM Psychology at Work
(21) Changes in metabolism heart rate and blood
pressure are
-symptoms of stress.
(a) Physiological (b) Psychological (c) Social (d) Behavioural
(22) Tension, irritability and boredom are symptomsof
stress. (Oct.19)

(a) Physiological (b) Psychological (c) Social (d) Behavioural