System Request – Online Ticketing

Project Sponsor: Company H (GL Lizardo Trans/D’ Rising Sun)

Business Need: Reach new customers, improve services to old customers,
gather 5-star rating from customers
Business Requirement:
Through the Web utilization, customers must enter the company’s main website. The
passengers-to-be must input the needed information and complete the process
accordingly. For further instructions:
- Enter (URL) in any browsing application from their computers and mobile
phones.
- Register an account if they are regular passengers residing in Bontoc. If not,
registration is optional.
- Input the needed information with complete details
- Process the fees (Online payment and over-the-counter may do)
- Receive a payment confirmation together with their traveling schedule and
seat number/s
Business Value:
After convincing new customers and improving services, there is a certainty of profit
increase, which will be accumulated within few months.
Estimates of tangible value to the company include:
- ₱ 1, 150, 000.00 total profit less than a month
- ₱ 500, 000.00 increase from the new customers
- ₱ 300, 000.00 reduction for bus maintenance
Special Issues or Constraints:
- Internet Connection Issues (Unstable)
- Website Lags/System Maintenance (Sudden shutdowns)
 Level of System
Level: Operational Level System
Finance and Accounting
Preliminary Investigation
Transaction Processing Systems
Payroll Accounts Payable

Or

Level: Operational Level System

Sales and Marketing
Preliminary Investigation
Transaction Processing Systems
Order Processing System

Business Rules
The completion of the Business scopes the involvement of the Company and the web
developers. It will be under the company’s duty to monitor the progress of the web
developers, whereas web developers are given a month to finalize the company’s
website. This website then will pave a better transaction, enabling quality service, for
passengers as they choose to execute seat reservation online. The passengers will be
required to pay first before the confirmation of their trips. If they are not able to comply
within 12 hours, their seat reservation will not be granted.

Business Processes
The passenger will be opening the bus company’s official website. Optional registration
for them. Seat reservation proceeds. Payments must be processed first. Confirmation
will come on deck after payment. Schedule will be given along with the confirmation
letter.
Business Process Diagram

Start

URL

Would you
like to Yes Registration
register an
account?

Information

No

Seat Reservation

Payment

Confirmation

Trip Schedule

End
 Questionnaire
1. How beneficial it is to have an online ticketing procedure?
2. What do you think will be the difficulties of processing seat reservations online?
3. Which do you prefer, manual ticket reservation or online?
4. Do you think this online transaction will reduce congestion inside the terminal?
5. Do you have any idea on how often will people reserve their seats online?
6. Do you think convenience is achieved through the online transaction?
7. Will you entrust your reservations online even if your information are being
collected?
8. Do you think this online transaction will make the company ahead the others?
9. Will you recommend the company to your friends and relatives now that they
have online transactions?
10. Do you think other people who will pay over-the-counter will still experience the
convenience of online transaction?

SWOT
Strengths:
- reliable and comfortable public transport service
- viable and convenient

Weaknesses:
- Web lags are expected as many people will process online

Opportunities:
- attracts more customers
- can gain up to 5-star rating
- easier transaction

Threats:
- congestion inside the terminal
- internet connection issues
- system security