Don’t Overdo the Once you have enough information, have both teams meet to discuss the concerns.

Time Matter This clarifies the issue.

Come up with This should happen before both parties meet. Let both groups voice their thoughts

Chapter new guidelines and ideas. As a leader, give your standards and suggestions.

Most companies avoid confrontation as a solution. Conflict-averse people never

Avoidance rise to the top. They're poor. Avoiding a quarrel and its escalation is sometimes

5
the best option.
Unresolved confrontations hurt productivity Listen, then speak out
and teamwork.
Collaboration works when a group shares ideas. The goal is to discover a creative,
Collaboration out-of-the-box solution.
The topic must be discussed with all parties. Give everyone a
chance to speak to fully grasp the issue. A group gathering
Gather the group
may also speed up a satisfying result. Give Yourself Take a break. Don't rush to a conclusion or choice. Your business would fail.
Sometime Think and reflect. That'd help you find a solution.
The topic must be discussed with all parties. Give everyone a
chance to speak to fully grasp the issue. A group gathering Be Impartial
TECHNIQUE TO RESOLVE
may also speed up a satisfying result.
STRATEGIES TO RESOLVE Competition is typically about power or influencing the other
TEAM CONFLICT Competing
Intervene promptly. Otherwise, staff performance might
suffer. A leader's choice will effect the manner and Do Not Postpone
ORGANIZATIONAL CONFLICT side so they agree.

performance of their personnel, so don't act hastily. Conflict Resolution

Remind employees of successful teamwork-based Show Some
Promote Teamwork Solving conflicts can be made much easier when you show some sense of
initiatives. This is one of the most effective dispute Compromise compromise.
resolution approaches and will encourage teamwork.

In these cases, providing appropriate models since Open more lines It is very important to keep the lines of communication open if you want to take
Broadcast Praise
behaviour modelling might be harmful if there are
undesired aspects.
MANAGING TEAM AND of communication care of a difficult predicament in the right way. In this scenario, both groups are
allowed to just be who they are express things in the nicest manner possible.

ORGANIZATIONAL CONFLICT Come up with

strategies according Issue significance is how significant values and ideas are in a disagreement.
to the situation Next, develop good ties with the other group.

Don’t force No matter the scenario, forcing never works. Sometimes it helps temporarily.

Laughter brings people together, reduces stress, and manages conflict. Here's how to
whatsoever Permanent problem-solving requires gentle influence and settling. Coercion
resurfaces the problem.
utilise comedy and play to enhance relationships.
In new relationships, comedy may be an effective way to attract the other person and HUMOUR AND CONFLICT EFFECTIVE LISTENING AND DEEP LISTENING
In its most simple form deep listening
overcome shyness. Humor helps keep long-term relationships fresh and lively. derives from the conscious choice to listen
RESOLUTION DIALOGUE SKILLS
Your health and happiness
Form a stronger bond with other people
depend, to a large degree. Practicing this dialogue skill therefore becomes imperative if we are
RESPECTING OTHERS to develop the true capacity to dialogue

Using gentle humor often

Smooth over differences This is the capacity to ask genuine questions. As such it encourages the use of
helps you address INQUIRY open questions that enhance our understanding of different perspectives
A well-timed joke can ease a
tense situation
Diffuse tension. VOICING OPENLY Voicing openly is the capacity to say what you think
(ADVOCACY) and to be able to explain why you think what you think
A sense of humor is the THE BENEFIT OF USING HUMOR
key to resilience Overcome problems and setbacks  SUSPENDING
Suspending means that we 'hang out'our reasons for our views. This allows people to look at
ASSUMPTIONS &
them, question them and assist us in developing a deeper understanding of our perspectives.
JUDGEMENTS
Most situations
are not as bleak Put things into perspective REFLECTING Reflecting on how we recently practised our abilities
improves our communication and discourse
Humor and playfulness
 BALANCING VOICING This skill involves utilising all the skills listed above;deep listening, respecting
can loosen you up,
energize your thinking
Be more creative (ADVOCACY) AND others, inquiry, voicing openly and suspending assumptions & judgements.
INQUIRY