1.

If the merchant's answer was "I'll see what I can do," what would be the best rebuttal for that?
Explain in 3–5 sentences.

2. When the merchant's objection is about a time issue, how should you respond to that situation?

3.What word has the same meaning as "affirmation"?

a. definite

b. declare

c. stated

d. assurance

Correct Answer: d. assurance

4. How will you respond when merchants tell you they only accept wire transfers, ACH, or cheque
payments?

a. Inform the merchant that any form of electronic payment is the same as credit card processing.
Continue asking for their merchant statement or bank statement anyway.

b. Ask merchants how much they are paying monthly and their current rates, and then continue by
requesting their merchant statement.

c. Ask them if they are willing to start accepting credit card payments, provide them with our rates, and
ask for a copy of a merchant statement or bank statement.

d. Provide basic rates and ask if they would be interested to start accepting credit card payments, and
then transfer the call to the sales department as nccm.

e. Explain to them that we are only sending our basic rates or initial offer and that we would like to
perform a custom quote, a line-by-line comparison, so that we can come up with the best possible offer
that could possibly beat their current rates. End by asking if they could send out their merchant
statement.

Correct Answer: d. Provide basic rates and ask if they would be interested to start accepting credit
card payments, and then transfer the call to the sales department as nccm.
5. Which is the correct way to confirm if you have just sent the email information to the merchant's
email address and want to confirm if it has gone through?

a. Did you got it? The email I sent to you?

b. Were you able to receive the message I sent?

c. Have you gotten the email information I sent?

d. Were you able to get the email I just sent?

Correct Answer: b. Were you able to receive the message I sent?