SERVICE CHARTER FOR GEOTHERMAL DEVELOPMENT COMPANY LIBRARIES

Vision

To be a world class library committed to the development and maintenance of geothermal

information resources collection.

Mission

To establish library facilities and provide appropriate reading and information materials to staff in
GDC to enhance efficient and cost effective geothermal exploitation in Kenya.

Core Values

Integrity: GDC subscribes to high ethical standards openness and honesty.

Professionalism: GDC embraces excellence, quality service and continual improvement.

Information about us

The GDC library is one of sections within the Geothermal Resource Assessment Department
referred to as Information Science Section. It is mandated with the responsibility for maintaining
and disseminating of information resources within GDC. The library’s role is to develop the
collection, classify, catalogue and make accessible the information resources to our clients. By
offering a strong Geothermal focus in all that we do, and cooperating with other members of staff
who share our goals, we support learning, creative and intellectual endeavor, and contribute to the
continuing development of geothermal resources in Kenya.

Service standards

You can expect a quick, effective and courteous response whenever you approach us. To satisfy
your information needs using the most current and authoritative sources, we strive to:

 Provide binding services within 24hrs after receipt.

 Inform our users of the new acquisition as soon as we receive them.
 Respond to 90% of general reference enquiries within a week of receipt; more complex
enquiries may take up to four weeks.
 Assist users to locate materials within the library.

You can help us serve you better

You can assist us in serving you more effectively by:

 Providing us with the information relevant to your enquiry in an accurate and concise manner.

 Requesting items you wish to access prior to your visit through: libraryservices@gdc.co.ke.

 Handling all collection items with care to ensure that the material will be preserved for future
generations.

 Treating our staff courteously and respecting the rights of other Library users.

 Letting us know how we can improve our services by contacting us.

 Observing the rules and regulations of the Libraries.

Feedback mechanism

libraryservices@gdc.co.ke

How to contact us:

Nakuru Office

Polo Centre Building, Kenyatta Avenue 2nd and 3rd Floor

P.O. Box 17700-20100 Nakuru, Kenya.

Pilot line Tel: +254 719 036 500, +254 512 217 190

Naivasha Office

Lake View Estate off Naivasha Girls' Road

P.O. Box 1453-20117 Naivasha, Kenya.

Pilot line Tel: +254 719 036 400, +254 518 003 001

Opening Hours:

Mondays –Fridays, 8am - 4pm. Weekends and public holidays – closed.

Review of this charter

We are committed to ensuring that this Charter reflects your needs and expectations. So that we
can continue to improve our services, we welcome all feedback, both positive and negative. We
encourage you to contact us by one of the methods outlined above. After every three years we will
undertake a major review of the Charter in consultation with staff to ensure that we provide
relevant service to all.