DOST Form 5A – PROJECT WORKPLAN

(1) Program Title: Starup Grant Fund 2023

(2) Project Title:

OPTIMIZING AVODAH: ENHANCING USER EXPERIENCE AND QUALITY ASSURANCE WITH AN AI-DRIVEN RECOMMENDATION ENGINE FOR SUPERIOR SERVICE PROVISION FOR
MSMES AND PROFESSIONALS                                      
 

 (3) Project Duration (number of months): 12 months (4) Project Start Date: ________________ (5) Project End Date: _________________   

(6) OBJECTIVES
Utilize feedback and insights to optimize
Avodah2. 0's design and functionality
Implement a rigorous screening process for
service providers
Develop and integrate enhanced security
features
Improve AI algorithms for better customer-
service provider match
Establish a dedicated customer support team
Y1 Y2 Y3
(8) TARGET ACCOMPLISHMENTS (quantify, if
(7) TARGET ACTIVITIES Q Q Q Q Q Q Q Q Q Q Q Q
possible)
1 2 3 4 1 2 3 4 1 2 3 4
1. Conduct market testing with 3000 households 1. Successful market testing with 3000
2. Analyze feedback and data households
3. Implement changes to optimize design and 2. Comprehensive feedback report
functionality 3. Optimized Avodah2. 0 platform
1. Develop a comprehensive screening criteria 1. Comprehensive screening criteria in
2. Implement screening process place
3. Continuously review and improve the 2. All service providers screened using new
screening process process
3. Regular updates to the screening
process based on feedback
1. Develop end-to-end encryption and multi- 1. Successful development of enhanced
factor authentication features security features
2. Integrate security features into Avodah2. 0 2. Successful integration of security
3. Regularly test and update security features features into Avodah2. 0
3. Regular security updates and patches
1. Gather data on customer preferences and past 1. Comprehensive data set on customer
interactions preferences and interactions
2. Develop improved AI algorithms 2. Developed improved AI algorithms
3. Integrate improved AI into Avodah2. 0 3. Successful integration of improved AI
into Avodah2. 0
1. Hire customer support personnel 1. Fully staffed customer support team
2. Develop systems for issue resolution 2. Efficient issue resolution system in place
3. Create guidelines for customer support 3. Comprehensive guidelines for customer
personnel support personnel
 DOST Form 5B – EXPECTED OUTPUTS
(1) Program Title: Starup Grant Fund 2023

(2) Project Title:

OPTIMIZING AVODAH: ENHANCING USER EXPERIENCE AND QUALITY ASSURANCE WITH AN AI-DRIVEN RECOMMENDATION ENGINE FOR SUPERIOR SERVICE PROVISION FOR
MSMES AND PROFESSIONALS                                      
 

 (3) Project Duration (number of months): 12 months (4) Project Start Date: ________________ (5) Project End Date: _________________   

Y1 Objectively Verifiable Indicators (OVIs) Y2 Objectively Verifiable Indicators (OVIs) Y3 Objectively Verifiable Indicators (OVIs)
(9) EXPECTED OUTPUTS (6Ps)
Q1 Q2 Q3 Q4 Total Q1 Q2 Q3 Q4 Total Q1 Q2 Q3 Q4 Total
Publications
Patents/IP
Products
People Services
Places and Partnerships
Policy

(10) POTENTIAL IMPACTS (2Is)

Social Impact
Economic Impact
 DOST Form 5C – RISKS AND ASSUMPTIONS
(1) Program Title: Starup Grant Fund 2023
(2) Project Title:
OPTIMIZING AVODAH: ENHANCING USER EXPERIENCE AND QUALITY ASSURANCE WITH AN AI-DRIVEN RECOMMENDATION ENGINE FOR SUPERIOR SERVICE PROVISION FOR
MSMES AND PROFESSIONALS            
 (3) Project Duration (number of months): 12 months
OBJECTIVES
Utilize feedback and insights to optimize Avodah 2.0's design
and functionality
Implement a rigorous screening process for service providers
Develop and integrate enhanced security features
Improve AI algorithms for better customer-service provider
match
Establish a dedicated customer support team
(4) Project Start Date: ________________ (5) Project End Date: _________________
(11) RISKS AND ASSUMPTIONS
Risk: Feedback may not be actionable or comprehensive.
Assumption: Households provide honest and useful
feedback.
Risk: High-quality service providers may be deterred by
rigorous screening. Assumption: The screening process is
effective in ensuring quality.
Risk: Security threats may still occur despite enhanced
features. Assumption: The developed features are robust and
state-of-the-art.
Risk: Improved AI may not result in noticeably better
matches. Assumption: Customer data is accurate and
representative.
Risk: Customer issues may still persist despite round-the-
clock support. Assumption: A dedicated team will
significantly improve customer experience.
   
(12) ACTION PLAN (use separate sheet if necessary)
Action Plan: Apply a diverse range of data gathering
techniques to ensure comprehensive feedback; conduct
follow-up interviews if necessary.
Action Plan: Communicate the importance and benefits of
the screening process to service providers; review and adjust
the process as needed.
Action Plan: Regularly update and patch security features;
establish a quick response protocol for any security breaches.
Action Plan: Regularly update and refine AI algorithms based
on ongoing data collection and analysis.
Action Plan: Regularly train the support team and update
issue resolution systems; implement a customer feedback
system to continually improve service.
DOST Form 5PROJECT WORKPLAN, EXPECTED OUTPUTS, RISKS AND ASSUMPTIONSI. General Instruction:
Submit through the DOST Project Management Information System (DPMIS), http://dpmis.dost.gov.ph, the project
workplan, expected outputs, and risks and assumptions together with the project proposal. Also, submit four (4) copies
of these forms together with the proposal. Use Arial font, 11 font size.II. Operational Definition of Terms:1-
2. Program/Project Title- the identification of the Program and its component projects.
3. Project Duration- number of months the project will be implemented.4-5. Project Start/End Date- refers to the
proposed date when the project will be started and completed.6. Objectives- statements of the general and specific
purposes to address the problem areas of the project.7. Target Activities- set of fixed works that needs to be conducted
for the achievement of the project objectives.8. Target Accomplishments- measurable and positive results of
completing project activities.9. Expected Outputs- deliverables of the project based on the 6Ps metrics (Publications,
Patents/Intellectual Property, Products, People Services, Places and Partnerships, and Policy).10. Potential Impacts a.
Social Impact- refers to the effect or influence of the project to the reinforcement of social ties and building of local
communities. b. Economic Impact-
refers to the effect or influence of the project to the commercialization of its products and services, improvement of the
competitiveness of the private sector, and local, regional, and national economic development.11. Risk- refers to an
uncertain event or condition that its occurrence has a negative effect on the project. Assumption- refers to an event or
circumstance that its occurrence will lead to the success of
the project.1
2. Action Plan- proposed activities to address the risks and assumptions