LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.

Bahay, Libmanan, Camarines Sur 4407, Philippines

TINANDAYAGAN FALLS AND RESORT ONLINE RESERVATION AND

MANAGEMENT SYSTEM

A Thesis Presented to the Faculty and staff of

Luis H. Dilanco Sr. Foundation College, Inc.

Bahay, Libmanan, Camarines Sur

In Partial Fulfilment of the Requirements for the

Degree of Bachelor of Science in Computer Science

ABANTO, MARK ALLEN S.

ALIPORO, RAYSHELL B.

DE LOS SANTOS, ANGELICA A.

FEBRUARY 2023

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

APPROVAL SHEET

Name of Proponents: MARK ALLEN S. ABANTO

RAYSHELL B. ALIPORO

ANGELICA A. DELOS SANTOS

Title of Capstone: TINANDAYAGAN FALLS AND

RESORT ONLINE

RESERVATION AND

MANAGEMENT SYSTEM

CAPSTONE COMMITTEE REMARKS

________________________ ________________________

Chairman

________________________ ________________________

Member

________________________ ________________________

Member

Accepted and approved in partial fulfilment of the requirements for the Degree of

Bachelor of Science in Information System and Bachelor of Science in Computer

Science and with the grade of ____________, ____________ 2022.

MARK ANGELO F. ZAMUDIO

Adviser

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

RECOMMENDATION FOR ORAL EXAMINATION

This study entitled “TINANDAYAGAN FALLS AND RESORT ONLINE

RESERVATION AND MANAGEMENT SYSTEM” prepared and submitted by

Mark Allen S. Abanto, Rayshell B. Aliporo, and Angelica A. De los Santos as

partial fulfilment for the Degree of Bachelor of Science in Information Systems

and Degree of Bachelor of Science in Computer Science has been examined

and recommended for acceptance and approval for Oral Examination by

capstone committee.

JUSTINE S. NORBERTO

Program Consultant

CAPSTONE COMMITTEE

___________________________

Chairman

____________________ ______________________

Member Member

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

CERTIFICATION

This is to certify that Mark Allen S. Abanto, Rayshell B. Aliporo, and

Angelica A. De los Santos candidates for the Degree of Bachelor of Science in

Computer Science and Degree of Bachelor of Science in Information Systems

has presented their thesis entitled: “TINANDAYAGAN FALLS AND RESORT

ONLINE RESERVATION AND MANAGEMENT SYSTEM” that this capstone

is acceptable in form and content, and that a satisfactory knowledge on the

field covered by the capstone was demonstrated by the candidates through an

oral examination held on _________________.

JUSTINE S. NORBERTO

Program Consultant

Approved:

MARK ANGELO F. ZAMUDIO

Adviser

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

CERTIFICATION OF THE EDITOR

This is to certify that the research study of Mark Allen S. Abanto,

Rayshell B. Aliporo, and Angelica A. De los Santos entitled: “TINANDAYAGAN

FALLS AND RESORT ONLINE RESERVATION AND MANAGEMENT

SYSTEM” has been reviewed and edited by the undersigned.

RELAN O. ENDRANO

Editor

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

ACKNOWLEDGEMENT

It is sincerely pleasure to express our acknowledgement and warmest

thanks to all the people who help and motivate us to produce this Capstone

Project.

To Mr. Mark Angelo F. Zamudio, our Capstone adviser. Thank you

for giving your full patience, support, and give us more advice for both our

system and thesis. You motivate us to fulfil this thesis project and believed to

us that we can developed it until the end.

To Mr. Justine S. Norberto, our system consultant. Thank you for

sharing your knowledge and checking our system that carried us to developed

a better system.

To Mr. Relan O. Endrano, our thesis editor. Thank you for your

precious time to edit our documents and for your patience while revising every

chapter of our thesis documents.

Mrs. Maria Marichu Miles M. De la Cruz, our school librarian. Thank

you for letting us to use the thesis book freely during the development of the

study.

To our Friends and Classmates who are motivate us to continue and

make this thesis, we express our warmest thanks to all of you. Thank you for

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

giving us unconditional support, hear our rants, and be our pillow when we are

crying and feels giving up.

To our Families you’ve earn a warmest gratitude, you are our strength

and give us your full support, you are always there for us and thank you for

believing and always reminding us that we could make it. Without you none of

this would indeed be possible.

Last but not the least the most important our GOD Almighty, thank

you for letting us through all the hardships we have experience. Thank you for

your guidance every single day, giving us a strength and good health. Thank

you for letting us to realize everything can make and finish by using our own

perseverance and giving our full efforts. You are the one who let us to finish

this research and keeping away our doubts to ourselves.

THE RESEARCHERS

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LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

DEDICATION

We the researchers dedicate this Research to

Luis H. Dilanco Sr. Foundation

College Inc. (LHDSFCI),

Bahay, Libmanan, Camarines Sur

To our Family, Friends and Classmates, Teachers

and to our Almighty God,

Thank you for your support until the end of this study.

We loved you all and May God bless you always.

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

ABSTRACT

Title : “TINANDAYAGAN FALLS AND

RESORT ONLINE RESERVATION

AND MANAGEMENT SYSTEM”

Address : Bahay, Libmanan, Camarines Sur

Proponents : Mark Allen S. Abanto

Rayshell B. Aliporo

Angelica A. De los Santos

Funding Source : Personal Funds

Date Started : June 2022

Date Finished : February 2023

OBJECTIVES OF THE STUDY

A. General

The general objective of this study is to develop and implement

an effective and efficient Tinandayagan Falls and Resort Online

Reservation and Management System that will offer a better solution

and help the management in terms of making a fast and easy

reservation, billing, reporting and other operations in the resort.

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

B. Specific

➢ To provide a modern and usable reservation system to the management

of Tinandayagan Falls and Resort.

➢ To make an accessible system for reservation and provide a convenience

to their valued customer thus increasing customer satisfaction,

employee productivity and business profit.

➢ To lessen the workload of the admin in the Tinandayagan Falls and

Resort.

➢ To generate a quick, organized and accurate management reports.

Scope and Delimitation

This study conducted by the researchers offers an effective and efficient

reservation and management system for the Tinandayagan Falls and Resort

located at Palong, Libmanan, Camarines Sur. The users of this system are the

administrator, owner, and guest who want to reserve or book in the said resort.

It includes the main purpose which is the reservation or booking process for

the guest, recording, updating, and searching data, monitoring reservations

and generating reports, and also the information about the services at

Tinandayagan Falls and Resort. This system also covers the promos,

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

information, and the cancellation or changing of reservations. Other aspects

like online payment transactions and customer bills are not included.

Methodology

In order to gather the necessary information and apply the necessary

procedures in conducting this study, researchers employ descriptive methods.

The researchers used the method to understand and analyse the existing

system of Tinandayagan Falls and Resort Online Reservation and Management

System, which helps more in developing the study.

Major Findings

The researcher's key findings from this study are as follows:

1. The Tinandayagan Falls and Resort management uses a manual

reservation system to accommodate customers or guests.

2. The existing system encounters difficulty in handling, monitoring and

checking reservations.

3. The Tinandayagan Falls and Resort encounter unintentional errors or

mistakes when it comes to handling details that will end up in

redundancy and inconsistency of data using the existing system during

the reservation and reporting process.

4. The manual system used by the resort is slow and time-consuming.

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

5. The Tinandayagan Falls and Resort face difficulties when it comes to

computation during generating reports.

6. The manual system used by the resort is dependent on individuals who

are assigned to the resort and it requires a lot of requirements for the

management to continuously train staff to keep them following the

correct steps.

7. The manual system used by the Tinandayagan Falls and Resort can also

affect customer services wherein guest or customers has a lot of queries

and it is hard to respond quickly to the information needed.

Conclusion

Based on the findings of the study, the following conclusions were drawn

within the limitation and scope defined in the study.

Researchers have taken various steps and efforts to make the study

more understandable and reliable. The reservation process in the resort is not

easy with the use of the existing system. During observations in the existing

system, the researchers found out that the resort faces a lot of problems during

reservation. So, the researchers build the idea of developing a system since

nowadays technology become usable and people are taking the advantage of

modernization where systems are on trend and helpful especially in business.

Researchers proposed to develop the Online Reservation and Management

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System that can be used by the management to enhance the resort’s current

reservation process. Moreover, in order to speed up and easily manage other

resort transactions, monitor and update data and generate reports,

implementing the said system is necessary. This system is intended not only to

increase profits for the business but also to provide better service to its valued

customers.

Recommendations

The researchers made the following recommendations, as follows:

➢ The researchers recommend implementing the proposed so that resort

reservation transactions can be done and managed quickly and easily.

➢ Researchers suggest including online payment with a variety of payment

methods upon reservation for a fast and convenient billing process for

customers.

➢ Researchers encouraged system maintenance in order to satisfy the

needs of the business in the future and make it more updated and

functional.

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

TABLE OF CONTENT

PRELIMINARIES PAGE

Approval Sheet ii

Recommendation for Oral Examination iii

Certification ` iv

Certification of the Editor v

Acknowledgement vi

Dedication viii

Abstract ix

Table of Content xiv

CHAPTER I

The Problem

Introduction 1

Theoretical Framework 7

Conceptual Framework 10

Statement of the Problem 13

Assumptions of the Study 13

Significance of the Study 14

Scope and Delimitation 16

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

Definition of Terms 17

Review of the Related Literature and Studies 19

Synthesis of the State of the Art 31

Gaps Bridged by the Study 32

References 34

CHAPTER II

Research Methodology

Research Method 42

Respondents of the Study 42

Data Gathering Tools and Process 43

Formal and Informal Interview 43

Questionnaires 44

Documentary Analysis 45

Observation 46

Statistical Tools 46

References 50

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CHAPTER III

Presentation of Data, Software, Product, Analysis, and

Interpretation

General Objectives of the Proposed system 52

Prospective Users 52

The Existing System 53

The Proposed System 53

Features of the System 54

Usability Level of the Scale 60

Hardware/Software Requirements Specification 64

System Architecture 66

Context Data Flow Diagram of Existing System 67

Context Data Flow Diagram of the Proposed System 68

Class Diagram 69

Use Case Diagram 70

Deployment Diagram 78

Sequence Diagram 79

User Interface and Manual 85

Source Codes 94

References 95

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 LUIS H. DILANCO SR. FOUNDATION COLLEGE, INC.
Bahay, Libmanan, Camarines Sur 4407, Philippines

CHAPTER IV

Summary, Findings, Conclusions and Recommendations

Summary 96

Objectives of the study 99

Scope and Delimitation 100

Methodology 101

Major Findings 101

Conclusions 102

Recommendations 103

Bibliography 104

Appendices 114

Appendix A 115

Appendix B 116

Appendix C 117

Appendix D 118

Curriculum Vitae 119

Appendix E 120

Appendix F 121

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