CUSTOMER

SURVEY - 1
FOOD

Example: Por on size

(E.g.) Needs Average Good Excellent

improvement
1 2 3 4

Portion Size

Taste of food

Availability of nutritious in the food menu

Food items are served in pleasant

Presentation of food

SERVICE

Service is quick

Staff be able to find a solution

Staff appearance

Staff are attentive to the customer

SIT50416 | SITXCCS008 Develop and Manage Customer Service Practices

Student Assessment Guide | Version 1.1
This study Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D
source was downloaded by 100000849730333 from CourseHero.com on 06-03-2023 09:12:39 GMT -05:00
Approved by: CEO | Next Review: January 2023

Page: 1 of 7
https://www.coursehero.com/file/204724145/SITXCCS008-Customer-Survery-Form-and-Appendix-3-Student-guide-V11-1pdf/
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 ATMOSHPHER

This place are attractive

Environment is good

Cleanliness of place

Music played in the premises

Other comments:

Front sta are not giving a en on to me even I raised my hand so many mes.

CUSTOMER SURVEY

FOOD

(E.g.) Needs Average Good Excellent

improvement
1 2 3 4

Por on Size

Taste of food

Avallability of nutri ous in the food menu

Food items are served in pleasant.

SIT50416 | SITXCCS008 Develop and Manage Customer Service Practices

Student Assessment Guide | Version 1.1
This study Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D
source was downloaded by 100000849730333 from CourseHero.com on 06-03-2023 09:12:39 GMT -05:00
Approved by: CEO | Next Review: January 2023

Page: 2 of 7
https://www.coursehero.com/file/204724145/SITXCCS008-Customer-Survery-Form-and-Appendix-3-Student-guide-V11-1pdf/

✔︎ ti

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 Presenta on of food

SERVICE

Service is quick

Sta be able to nd a solu on

Sta appearance

Sta are a en ve to the customers

ATMOSPHERE

This place are a rac ve

Environment is good

Cleanliness of place

Music played in the premises

Other comments: I have booked a table of 5. Once I’ve arrived there are so crowded and sta are unable to give me a table

CUSTOMER SURVEY

FOOD

(E.g.) Needs Average Good Excellent

improvement
1 2 3 4

Por on Size

Taste of food

SIT50416 | SITXCCS008 Develop and Manage Customer Service Practices

Student Assessment Guide | Version 1.1
This study Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D
source was downloaded by 100000849730333 from CourseHero.com on 06-03-2023 09:12:39 GMT -05:00
Approved by: CEO | Next Review: January 2023

Page: 3 of 7
https://www.coursehero.com/file/204724145/SITXCCS008-Customer-Survery-Form-and-Appendix-3-Student-guide-V11-1pdf/
✔︎ ff
ti

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tt
ti

tt
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 Avallability of nutri ous in the food menu

Food items are served in pleasant.

Presenta on of food

SERVICE

Service is quick

Sta be able to nd a solu on

Sta appearance

Sta are a en ve to the customers

ATMOSPHERE

This place are a rac ve

Environment is good

Cleanliness of place

Music played in the premises

Other comments:Everything was great!. But waiter’s uniform was so dirty and his wound are not covered.

SIT50416 | SITXCCS008 Develop and Manage Customer Service Practices

Student Assessment Guide | Version 1.1
This study Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D
source was downloaded by 100000849730333 from CourseHero.com on 06-03-2023 09:12:39 GMT -05:00
Approved by: CEO | Next Review: January 2023

Page: 4 of 7
https://www.coursehero.com/file/204724145/SITXCCS008-Customer-Survery-Form-and-Appendix-3-Student-guide-V11-1pdf/

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fi titi
ti

 SIT50416 | SITXCCS008 Develop and Manage Customer Service Practices

Student Assessment Guide | Version 1.1
This study Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D
source was downloaded by 100000849730333 from CourseHero.com on 06-03-2023 09:12:39 GMT -05:00
Approved by: CEO | Next Review: January 2023

Page: 5 of 7
https://www.coursehero.com/file/204724145/SITXCCS008-Customer-Survery-Form-and-Appendix-3-Student-guide-V11-1pdf/

 Appendix 3
Customer service checklist -1 Morning shi , Weekday Yes No

Sta wear a clean and ironed clothes

Sta ’s hair clean and neat

Sta have small number of jewelry

Have short and clean nger nails

Cover cuts or would with the bandage

Sta regular wash their hands

Feedback

Customer service checklist -2 Lunch, Weekday Yes No

Sta wear a clean and ironed clothes

Sta ’s hair clean and neat

Sta have small number of jewelry

Have short and clean nger nails

Cover cuts or would with the bandage

Sta regular wash their hands

Feedback : Sta are too busy and forgot to washed their hand. He was informed

Customer service checklist -3 Dinner, Weekday Yes No

Sta wear a clean and ironed clothes

Sta ’s hair clean and neat

Sta have small number of jewelry

Have short and clean nger nails

Cover cuts or would with the bandage

Sta regular wash their hands

Feedback

Customer service checklist -4 Dinner, Weekend Yes No

SIT50416 | SITXCCS008 Develop and Manage Customer Service Practices

Student Assessment Guide | Version 1.1
This study Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D
source was downloaded by 100000849730333 from CourseHero.com on 06-03-2023 09:12:39 GMT -05:00
Approved by: CEO | Next Review: January 2023

Page: 6 of 7
https://www.coursehero.com/file/204724145/SITXCCS008-Customer-Survery-Form-and-Appendix-3-Student-guide-V11-1pdf/

✔︎ ff
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ft
 Sta wear a clean and ironed clothes

Sta ’s hair clean and neat

Sta have small number of jewelry

Have short and clean nger nails

Cover cuts or would with the bandage

Sta regular wash their hands

Feedback : Sta didn’t use a proper bandage so blue bandage were given to sta to
replace

Copyright: Instruc ons in this tool have been developed by NTA and Altec College for sole purpose of use by Pass Global Pty Ltd t/a ALTEC College.
Any part of these assessment instruc ons cannot be reproduced in full or part for without approval of Altec College and NTA which holds
authorship right.

SIT50416 | SITXCCS008 Develop and Manage Customer Service Practices

Student Assessment Guide | Version 1.1
This study Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D
source was downloaded by 100000849730333 from CourseHero.com on 06-03-2023 09:12:39 GMT -05:00
Approved by: CEO | Next Review: January 2023

Page: 7 of 7
https://www.coursehero.com/file/204724145/SITXCCS008-Customer-Survery-Form-and-Appendix-3-Student-guide-V11-1pdf/
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