MAHSA UNIVERSITY

PROGRAMME : MI TIME : ONE (1) HOUR

EXAMINATION : TEST 1 (ANSWER) DATE :
SEMESTER :6 NAME :
SUBJECT : MIPE 6322 MATRIC NO.:

PART A (ANSWER ALL QUESTIONS)

1. Which of the following is one way to demonstrate professionalism at workplace?

A. Treat others with respect and dignity
B. Take many breaks to gossip with other employees
C. Help with a project and make sure you get all of the credit
D. Tell everyone private personal details about your boss

2. Why is keeping your own words an important part of professionalism?

A. Professionals often make commitments they know they can't keep
B. Professionalism and keeping your word are not correlated
C. True professionals are trustworthy and dependable
D. Difficulty to remember different lies told to different people

3. Characteristics include mutual respect, health interpersonal relationships, open

communication, frequent conferences, and positive interactions belong to
A. Leaders
B. Effective teams
C. Individual roles
D. Conflict resolution

4. How can people demonstrate loyalty at work?

A. Gossip about the boss
B. Take most of the credit for team work
C. Tell the CEO about small mistakes your boss makes
D. Recognize others, support others, and help others

5. How do generational gaps affect professionalism?

A. Generational gaps don't affect professionalism
B. Generation Y employees are more competitive than Baby Boomers
C. Each generation views professionalism differently, depending on its
distinct characteristics
D. People of different generations have a difficult time getting along and often
fight
6. Someone who reports to you keeps sending you non-work related emails that you
don't think are appropriate. How should you handle this situation and establish a
boundary?
A. Confront your direct report and ask them to please refrain from sending
you non-work related content
B. Don't say anything and hope that the person will finally understand you're not
interested since you don't send replies
C. Tell another coworker that you're getting annoyed with the emails your
subordinate is sending you
D. Send every single email you received back to the person without commenting
at all

7. Following are the behaviors of B – Team types in a teamwork EXCEPT

A. Confused
B. Competent
C. Reactive
D. Lazy

8. Which categories in healthcare system that provides the long term and critical care
services?
A. Primary level
B. Secondary level
C. Tertiary level
D. Special level

9. Which of the following healthcare setting provides medical, psychological and

spiritual support for the terminally ill and their families?
A. Public health services
B. Rehabilitation
C. Hospital
D. Hospice

10. Medical Imaging department team members include all the following EXCEPT
A. Radiographer
B. Radiation Therapist
C. Nurses
D. Medical Officer

11. Which of the following is the impact of effective healthcare team to the agencies?
A. Promotes attrition of healthcare providers
B. Impotent use of resources in healthcare services
C. Contentment among healthcare providers
D. Lack of communication among healthcare providers

12. Which of the following is the purpose of Labor Management Relation Act (LMRA)
establishment?
A. To prescribe the legitimate rights of both employees and employers in
their relations affecting commerce
B. To promote the procedures for allowing employees and employers interfering
with each other rights
C. To demote the labor and management practices that affect commerce
D. To neglect the rights of individual employees in their relation with labor
organizations
13. The goal of “Union Free” in employer’s management can be achieved through
A. Keep silent any information from the employees
B. Understanding the employees needs and motivation
C. Dissuade ideas and suggestions from employees
D. Agitating the complaints and problems from employees

14. In a union setting, the grievance procedure is a function of:

A. Harassing the supervisor
B. Pattern bargaining
C. Airing gripes
D. Conflict resolution

15. The phases in the labor relations process are

A. Recognition, negotiation, and administration
B. Determining the bargaining unit, collective bargaining, grievance procedures
C. Collection of authorization cards, elections, recognition
D. Collective bargaining, grievances, economic pressures

16. The collective bargaining agreement should guarantee specific rights to the employer
EXCEPT
A. Rights to determine what product or services they will produce
B. Restrict the unions use of the company’s property for union meetings
C. The employer can not file charges against the union
D. The employer can discipline employees for “just cause”

17. If an employee files a grievance who is the person that has first opportunity to solve
the grievance?
A. Union Representative
B. First Line Supervisor
C. Labor Relations Representative
D. Union Shop Chairperson

18. Michelle, who is Italian-American, receives from her friend an e-mail joke that pokes
fun at Italian-Americans. Michelle is not offended by her friend's joke, and in fact
finds it funny. Michelle thinks that some of her coworkers might find the joke funny,
too, and she decides to forward it to them. Can Michelle get into trouble for sending
the e-mail?
A. No, because it was sent in the spirit of fun
B. No, because Michelle is Italian-American
C. Yes, but only if her employer has a policy that limits e-mail use to business
purposes
D. Yes, because her joke is inappropriate and potentially offensive

19. A supervisor sees that an employee has piles of hate propaganda in his work area,
but no one has complained about it. The supervisor should:
A. Do nothing. Since no one has complained, it must not be a problem
B. Ask around to see if anyone has noticed or been offended by the propaganda
C. Report the situation to Human Resources or an appropriate member of
management
D. Terminate the employee immediately

20. Joe tells Kathy that he will give her a raise if she agrees to have a romantic
relationship with him. In legal terms, what is this known as?
A. Hostile-environment harassment
B. Quid pro quo harassment
C. Settled harassment
D. Invidious harassment
PART B (ANSWER ALL QUESTIONS)

QUESTION 1
a) Define
i. Professional (1M)
An occupation requiring specialized knowledge and often long and
intensive academic preparation. Conforming to the technical or ethical
standards of a profession
ii. Unionization (1M)
The process of organizing the employees of a company into a labor
union which will act as an intermediary between the employees and
company management.

b) Describe the employment discrimination claim based on disparate treatment.

(3M)
When an employee believes that he or she has been treated differently than
other similarly employed individuals, that employee may make a disparate
treatment. A disparate treatment claim is based on discriminatory practices
directed at a particular employee.

c) Describe the employees’ behaviors that could indicate a union activity. (4M)
 Employees pass out material or union cards.
 Abnormal absenteeism.
 Flash rumors. An increase in rumors could mean employee insecurity or
agitators trying to lower morale by raising doubts in employees’ minds.
 Employees arrive unusually early or leave late, and hang around or meet
with other workers

d) Differentiate the behaviors of a professional and an amateur. (6M)

Professional
Don’t ever do anything as though you were an amateur
Anything you do, do it as a professional to professional standards
Professional see situations and they handle what they see
A professionals is a person who can do his best at a time when he doesn’t
particularly feel like it
A professional learns every aspect of the job
A professional looks, speak and dresses like professional
A professional keeps his/ her work area clean and orderly
A professional is focused and clear-headed
 A professional does not let mistake slide by
A professional completes project as soon as possible
A professional faces up to other people’s problems
A professional produces more than expected
A professional produces high quality products or services

Amateur
• An amateur skips the learning process whenever possible
• An amateur is sloppy in appearance and speech
• An amateur has a messy, confused or dirty work area
An amateur is confused and distracted
• An amateur ignores or hide mistakes
• An amateur is surrounded by unfinished work
• An amateur avoids others’ problem
• An amateur produces just enough to get by
• An amateur produces a medium – to – low quality products or services

QUESTION 2
a) List TWO (2) benefits of effective healthcare team to patients. (2M)
Improved patient care & outcomes
Better patient access to healthcare
Satisfaction among patients

b) State the characteristics of effective healthcare team. (4M)

Set clear patient goals with measureable outcomes
Composed of clinical & administrative systems
Relies on multi-discipline expertise
Provides training for all team members
Practices effective communication

c) Explain TWO (2) types of sexual harassment in the workplace. (4M)

i. Quid Pro Quo –
 Occurs when submission to sexual conduct is implicitly or explicitly made a term or
condition of an employees' initial or continued employment, or is used as the basis
for any employment decision affecting the individual employee.
 Occurs if an employee is denied a promotion or a wage increase, is demoted or loses
an opportunity for advancement, or is laid off or terminated because the employee
refused to submit to sexual advances.
ii. Hostile Environment –
 Where the harassing conduct unreasonably interferes with the employee’s work
performance or creates an intimidating, hostile, or offensive work environment.
 An employee need to prove that the working environment must only be one that a
reasonable person would find hostile or abusive and that the victim subjectively
perceives as abusive.
 Environmental sexual harassment cases usually involve such as sexual suggestions,
sexually derogatory remarks, sexually motivated physical conduct, and other sexually
suggestive remarks or items.

d) State FIVE (5) conditions that could lead to unionization. (5M)

 Failure to recognize leadership talent among employees and use it in
the company’s best interest.
 Overqualified or higher-paid people expected to do lower-qualified or
lower-paid work.
 Lack of continuing courtesy, respect, and fair consideration from
managers, supervisors, payroll people, and others.
 Failure to listen to and understand the employees before making
decisions or responses.
 Failure to pay wages comparable to job market.
 Failure to give good employees a sense of security and a feeling that
they have a job that others want.
 Handing out nasty “surprises” in work schedules, time off, work
assignments, pay cuts, or other changes.
 Failure to truthfully communicate what employees need to know about
the company and their jobs.
 Promises that are not kept, or promises that are vague and uncertain.
 Self-sufficient administrative aides who go ahead with actions and
decisions beyond their real expertise.
 Having a work environment where employees do not feel free to discuss
their concerns with management.