Some

Important

Key Facts

to know

Key Facts Description

Joining Fee NIL for primary & add-on cardholder

Rs. 3,000 Annually for primary card

Membership Fee* NIL for add-on card

2.5% of the cash amount

Cash Advance Fee (min Rs.500)

GST rate as prescribed by Govt.

Service Charges (18% as applicable)

Interest free (grace)

20-50 days (subject to conditions
period stated in MITC)

Finance Charges for

Varies with different card categories
both Revolving Credit &
as stated in MITC; ranges from 2.5%
to 3.99% per month
Cash Advances

NIL (both on monthly &

Overdue interest charges annualized base)

Late payment fee charged depending

Charges in Case of Default on the customer’s Total amount due;
ranges from Rs. 0- 1500*

Disclosed in the Welcome letter &

Credit Limit Monthly Statements

Available Credit Limit Disclosed in the Monthly Statements

Cash Withdrawal Limit Disclosed in the Monthly Statements

Billing Statements-

Physical/E-statements sent monthly

Periodicity & Mode
(mode as per chosen preference)
of Sending

5% of Total Amount Due (min Rs. 200),

Minimum Amount Payable
new EMI debits for the month or

(Minimum Amount Due) any previously unpaid EMI

debits+GST

Periodic payment through Standing

Instruction (NACH) OR One time
Method of Payment payment via NEFT/Cheque/

MyCard App/Online

Card member may email or send RBL

Bank signed dispute form available

Billing Disputes Resolution on website within 30 days of issuance

of statement

(http://www.rblbank.com/download-forms/creditcards)

*Your Membership fee will be levied basis your card application

Complete postal address

Contact details of
Contact details of

of card-issuer Customer Care Service Grievance Redressal

Official

Card Services, RBL Bank Ltd., Unit Toll free number: 022-62327777
Mr. Vikas Nigam- Call

306-311, 3rd floor, JMD Megapolis, Email us at

at 022-71432700 or Email at

Sohna Road, Sector-48, cardservices@rblbank.com principalnodalofficer@rblbank.com

Gurugram, Haryana- 122018